Career Listing

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    Staff Optometrist

    SUMMARY OF POSITION:

    The Staff Optometrist reports directly to the Director of Eye Care Services. The Staff Optometrist provides high quality care, comprehensive eye and vision care services to patients. The Staff Optometrist makes referrals to ophthalmology and other specialty service consultations when necessary and is expect to maintain current optometric knowledge and skills.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    Requires sitting, bending, stooping, and stretching.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.  Requires normal range of hearing and eyesight to record, prepare and communicate appropriate forms and reports as needed. Assumes potential exposure to communicable disease and bodily fluids.

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    • Provides comprehensive eye care to patients as indicated. This may include assessment and management of acute and chronic diseases and treatment of injuries.
    • Performs complete annual eye exams and record findings using logician and paper charts when necessary for visual fields.
    • Interprets and integrates data to determine appropriate diagnostic and therapeutic procedures as needed.
    • Works collaboratively with the optician to suggest special lenses, frames type when needed, and special coatings.
    • Analyzes and evaluates the functioning of the staff as it relates to aspects of clinical practice and care. Make any suggestions and discuss functional problems to the Eye Care Director.
    • Participates in multi-disciplinary projects on patient care and quality improvements when requested by Eye Care Director.
    • Maintains familiarity with medical/moral and medical/legal issues related to the eye care practice. Serves as a resource to the medical staff in related matters.
    • Represents Whittier Street Health Center in its relationship with outside organizations in matters relating to the eye care practice and patient care.
    • Participates in professional development activities and maintain professional licenses and affiliations.
    • Performs other duties as requested.

    Required Experience/Abilities/Competencies:

    • Strong knowledge of eye care practice and standards of care to assess, plan, implement, and evaluate patient care.
    • Knowledge of the community we serve and the ability to garner support from those leaders within the community to enable the organization to meet its goals and objectives.
    • Ability to work with other physicians, providers and other healthcare professionals in a collaborative manner to meet the organizational goals and objectives.
    • Knowledge of computer systems and applications.
    • Skill in effective problem solving.
    • Strong communication skills.
    • Knowledge of community oriented primary care principles.

    Licensure/Education/Training: 

    • Current License as a therapeutically certified Doctor of Optometry in the State of Massachusetts.
    • Residency training or three years of experience as a practicing optometrist in a community setting.
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    Primary Care Physician

    SUMMARY OF POSITION:

    The Primary Care Physician reports directly to the Director of Adult Medicine and Urgent Care. Under general supervision of the Lead Physician, this position renders diagnostic and therapeutic care to patients at the Health Center, affiliated hospitals and other health care facilities. Medical services provided may focus on primary care, family practice, internal medicine, OB/GYN, and/or other medical surgical specialties. This position is 80% clinical and 20% administrative time.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    This position requires moderate physical activity such as sitting, bending, stooping, and stretching. Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate forms and reports as needed. Work environment involves exposure to potentially dangerous materials and situations that require following extensive safety precautions and may include the use of protective equipment. Will work with blood or blood-borne pathogens and will require OSHA training

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home. All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    ⦁ Provides comprehensive and continuing care to patients requiring routine and emergency and treatment through the diagnosis of disease processes and through the provision of medical treatment of patients at clinics, hospitals, nursing and private homes, and shelters.
    ⦁ Refers patients to other providers as appropriate
    ⦁ Provides services in support of health promotion and preventive medicine
    ⦁ Supervises other health care professionals such as nurse practitioners, physician’s assistants, staff registered nurses, and allied health care staff to ensure the proper delivery of medical care to patients
    ⦁ Maintains appropriate medical records on assigned patients
    ⦁ Participates in patient care audits for quality assurance and utilization review to maintain and improve patient care standard of excellence
    ⦁ Maintains medical professional standards and knowledge by regularly attending medical conferences, seminars, continuing education programs, and by teaching medical residents, medical students, and /or practitioners or students in other health care professions
    ⦁ May serve on-call as assigned
    ⦁ Performs other duties as requested
    Required Experience/Abilities/Competencies:

    ⦁ Ability to observe, assess and record symptoms, reactions, and progress
    ⦁ Knowledge of legal and ethical standards for the delivery of medical care
    ⦁ Knowledge of relevant drugs and non-pharmaceutical patient care aids and ability to prescribe dosages and instruct patients in correct usage
    ⦁ Ability to maintain quality, safety, and/or infection control standards
    ⦁ Ability to develop and present educational programs and/or workshops
    ⦁ Knowledge of related accreditation and certification requirements
    ⦁ Knowledge of community medical diagnostic and patient care services in area of medical expertise.
    ⦁ Knowledge of current principles, methods, and procedures for the delivery of medical evaluation, diagnosis and treatment in area of expertise
    ⦁ Effective verbal and written communication skills
    ⦁ Ability to supervise, advise and train clinical professionals and/or students in area of expertise.
    ⦁ Ability to work both independently and in a team environment

    Licensure/Education/Training

    ⦁ Medical degree with appropriate residency training. Board certification or eligibility with expected certification required.
    ⦁ Current License as a Physician in the State of Massachusetts.

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    Pediatric Dentist (Pedodontist)

    SUMMARY OF POSITION:

    The Pediatric Dentist reports directly to the Director of Dental Services. The Dentist’s responsibilities include examining and diagnosing patients and treating affected areas appropriately.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    Requires sitting, bending, stooping, and stretching.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.  Requires normal range of hearing and eyesight to record, prepare and communicate appropriate forms and reports as needed

    ORGANIZATIONAL COMMITMENTS: 

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    • Diagnoses and treats dental and oral diseases.
    • Maintains proper dental and medical records.
    • Takes diagnostic dental impressions
    • Observes/enforces universal precautions.
    • Observes/enforces infection control
    • Conducts dental emergencies.
    • Performs other duties as requested

    Required Experience/Abilities/Competencies:

    • Experience in handling dental emergencies.
    • Ability to handle young patients
    • Ability to handle handicapped patients
    • Ability to perform all phases of general dentistry
    • Ability to recognize when a case needs specialized attention.
    • Ability to handle medically compromised patients.

    Licensure/Education/Training:

    • Doctorate in Dentistry
    • Massachusetts State Dentist License

    To Apply: 

    Fax or email cover letter with resume to Human Resources Department,

    Whittier Street Health Center, 1290 Tremont Street, Roxbury MA. 02120

    Fax: (617) 989-3125. Email hrdept@wshc.org

     Please note, due to limited staff resources, we do not provide in person employments applications or respond to inquiries in person or via phone/email regarding

    resume submissions.

     *Whittier Street Health Center is an EEO employer. 

    This health center is a Health Center Program grantee under 42 U.S.C. 254b, and a deemed Public Health Service employee under 42 U.S.C. 233(g)-(n).

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    Child Psychiatrist

    SUMMARY OF POSITION:

    The Child Psychiatrist reports directly to the Director of Behavioral Health. The Child Psychiatrist is responsible for treating all child and adolescent clients who need a medication evaluation and /or ongoing medication management. The Psychiatrist is part of the Behavioral Health Multidisciplinary Team and serves as the primary source for each child’s diagnosis.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    Requires full range of body motion, manual and finger dexterity and eye-hand coordination. Requires sitting, standing and walking for prolonged periods of time.  Requires normal range of hearing and eyesight to record, prepare, and complete appropriate forms and reports. Requires working under stress in emergency situations.  Assumes low potential exposure to communicable disease and bodily fluids.

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS

    • Provides comprehensive and continuing care to patients requiring routine and emergency

    psychiatric evaluation and ongoing medication management.

    • Performs three follow up visits or one psychiatric evaluation per hour.
    • Maintains appropriate medical records on assigned patients, including psychiatric evaluations on new patients and clear assessment of mental status, effectiveness of medication, side effects, and diagnoses of ongoing patients.
    • Utilizes flagging system of electronic medical record to alert other staff to issues with the patient or need for referral for pediatrics or other WSHC services.
    • Completes all essential applications or rating scales for clients, with the support of the Case Manager.
    • Returns all parent/school/ provider phone calls or delegates another staff member to return calls.
    • Performs on call duties for 9:00-5:00 emergencies of patient caseload, if and when these emergencies cannot be addressed by the Behavioral Health Director or the Primary Care Physician.
    • Logs out sample medications to be dispersed to clients, including log of medication type, amount, and dosage lot number, expiration date, client name and date of birth, and date of dispersal.
    • Attends Behavioral Health Multidisciplinary Team meetings biweekly, taking a leadership role in the diagnosis of new patients, and contributing feedback to treatment planning and reviews for all patients.
    • Serves as co-leader of biweekly Pediatrics Comprehensive Care Team meetings with the Pediatrician, the pediatric nurse, the Behavioral Health Child and Family Clinician, the Case Manager, and the Behavioral Health Director, in an effort to fully integrate Pediatrics and Behavioral Health Services for clients shared by the two disciplines.
    • Participates in monthly ADD meeting with Pediatrician and the Comprehensive Care Team in order to identify, follow, and co-treat ADD children and their families.
    • Participates in patient care audits for quality assurance and utilization review to maintain and improve patient care standard of excellence.
    • Maintains medical professional standards and knowledge by regularly attending medical conferences, seminars, continuing education programs focused on the treatment of children and adolescents.
    • Performs other duties as requested.

    Required Experience/Abilities/Competencies:

    • Demonstrates consumer-friendly approach to treatment, as measured by respectful interactions with clients and their families, low no show rate, high client/parent satisfaction, and lack of client complaints regarding treatment.
    • Places high value on treatment team, as measured by willingness to meet regularly, work collaboratively, and demonstrate flexibility in consulting with medical providers in the consultation and treatment of new clients, whether they are scheduled or referred as unscheduled emergencies. Cooperates with director and support staff in the delivery of timely, billable, and quality care.
    • Demonstrates a thorough understanding of the DSM IV, as measured by thoroughness and accuracy of diagnostic formulations brought for review to the Multidisciplinary Team. Expertise in the diagnoses of children from 3 years to 18 years.
    • Demonstrates a thorough understanding of psychoactive medications for children and adolescents, including best practices for use, side effects to alert patient about, and interactions with other medications. Remains up-to-date about new, effective medications or usage/dosage changes recommended by research results, clinical trial findings, or by other providers.
    • Demonstrates a thorough knowledge of effective treatment protocols of children and adolescents and necessary cultural competencies for mental health treatment of these youngsters.
    • Adapts therapeutic strategies to individual characteristics of the child, including but not limited to disability, gender, sexual orientation, developmental level, culture, ethnicity, age, health status, as measured by return visits and client satisfaction.
    • Demonstrates understanding of the importance of the larger WSHC treatment team and of networking/linking with the treatment community, as measured by number of monthly contacts with other providers. Close collaboration/integration with Pediatrics.
    • Communicates concern for clients and follow-up plans for Director to follow during psychiatrist absences or between scheduled psychiatric clinics.

    Licensure/Education/Training

    • Licensed to practice medicine in the state of Massachusetts
    • Medical Doctoral Degree from an accredited college or university
    • Board certified or, at minimum, board eligible in Child Psychiatry.
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    Addiction Psychiatrist
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    Lab Testing Personnel 1

    SUMMARY OF POSITION:

    The Lab Testing Personnel 1 reports directly to the Laboratory Director   This position is responsible for performing routine diagnostic tests in all areas of the laboratory up to the moderate complexity level appropriate to their educational training or experience, and technical abilities.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    Requires sitting, bending, stooping, and stretching.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.  Requires normal range of hearing and eyesight to record, prepare and communicate appropriate forms and reports as needed

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    • Performs a variety of routine and specialized tests up to the moderate complexity level where competency has been demonstrated.
    • Oversees specimen processing, test performance, and reporting of results.
    • Identifies problems that adversely affect test performance or reporting of test results and of correcting them or reporting them to the laboratory supervisor or Testing Personnel II.
    • Adheres to Laboratory’s established policies when test systems deviate from acceptable levels of performance and document necessary corrective measures taken.
    • Follows quality control guidelines and document findings, problems and corrective measures taken.
    • Performs and document preventive maintenance calibration checks and linearity studies on equipment used and are familiar with trouble shooting procedures when problems arise.
    • Participates in the laboratory’s QA/QC program.
    • Advises laboratory and clinical staff on special collection and handling techniques for specimens to be processed on site or for transport to reference laboratories.
    • Ensures that P.T. samples are treated in the same manner as patient samples and that documentation reflect this practice.
    • Performs other duties as requested.

     Required Experience/Abillities/Competencies:

    • Experience in a clinical laboratory setting for tests in this category.

    Licensure/Education/Training:

    Associate Degree in chemical, physical, biological science, or medical laboratory technology from an accredited college or university

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    Dental Assistant

    SUMMARY OF POSITION:

    The Dental Assistant reports directly to the Director of Dental Services. The Dental Assistant provides chair side assistance to dentist, dental hygienists, and dental externs/students. The Dental Assistant also performs various administrative tasks as designated by the Dental Office Manager.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    Requires sitting, bending, stooping, and stretching.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.  Requires normal range of hearing and eyesight to record, prepare and communicate appropriate forms and reports as needed.

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    • Assists with patient management by seating and preparing patient for treatment, assists with patient comfort and anxiety reduction during treatment and prepares patients for dismissal following treatment.
    • Prepares amalgams and adhesives and applies topical fluoride. Wraps and sterilizes instruments and cleans workstation between patients.
    • Exposes and develops radiographs for dental diagnostic purposes.
    • Instructs an individual in oral hygiene techniques and preventative procedures.
    • Removes sutures, and applies topical anesthetic and desensitizing agents.
    • Confirms patient appointments and recalls.
    • Performs clerical functions to maintain patient charts and schedule treatment.
    • Prepares daily schedules and pulls/re-files patient charts.
    • Checks for communicable diseases and advises dentist as necessary.
    • Records examination findings and/or treatment procedures to patient charts.
    • Processes dental insurance forms for private/mass health carriers.
    • Performs other duties as requested

    REQUIRED EXPERIENCE/ABILITIES/COMPETENCIES:

    • General knowledge of the equipment, materials, procedures, and terminology used in dentistry. Basic knowledge of professional and legal standards required for working as a dental assistant.  Knowledge of and strict adherence to proper infection control protocols.
    • Basic knowledge of the standards, principles and practices related to each of the following:
    • Radiological functions and /or Expanded Function Dental or Orthodontic Dental Assistants.
    • Skill in operation of x-ray equipment and the processing of film.
    • Skill in mixing amalgams, cements, and impression materials.
    • Skill in organizing workstations.
    • Skill in chair side assistance including fourhanded dentistry.
    • Skill in reading patient charts and extracting significant information.
    • Skill in performing cardiopulmonary resuscitation.
    • Skill in maintaining supplies, instrument inventory and ordering as required.
    • Computer competency: Microsoft Office and Outlook email
    • Proficient customer service skills
    • Ability to work with a diverse population and staff.
    • Ability to establish and maintain an effective working relationship with co-workers and staff.

    LICENSURE/CERTIFICATION/EDUCATION/TRAINING: 

    • High School Diploma or higher
    • Completion of intensive training program leading to a certificate in dental assisting including required 160-350 externship hours OR minimum of three years of dental assisting experience.
    • Massachusetts Radiology Certification

     

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    Medical Assistant – Quincy Commons

    SUMMARY OF POSITION:

    This position reports directly to the Supervising Nurse Practitioner. The medical assistant provides clinical and specified non-clinical support to assist in the delivery of primary health care and patient care management.  The medical assistant works closely with the medical practice team.

    TYPICAL PHYSICAL DEMANDS/CONDITIONS:

    Requires standing and walking for prolonged periods of time.  Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination.  Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate information, forms and reports. Assumes exposure to communicable disease and bodily fluids.

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.   

    ESSENTIAL FUNCTIONS:

    • Performs and documents assigned procedures, including but not limited to: vital signs, EKG’s, peak flow assessment and urine dipstick.
    • Performs as a liaison between patients and providers.
    • Prepares patients for exams and treatments, assists provider in medical procedures and treatments.
    • Sets up and restocks exam rooms, maintains order and cleanliness of rooms.
    • Communicates restocking needs to the Lead Medical Assistant.
    • Maintains equipment in its proper working order, including cleaning and sterilizing of instruments.
    • Maintains the strictest confidentiality.
    • Attends required meetings and participates in committees as requested.
    • Documents in patient records, patient contact attempts and patient telephone and written communications
    • Assists with referrals
    • Communicates with parents and patients as needed to obtain information or relay referral information
    • Complies with all policies and procedures.
    • Coordinates care with other team members
    • Prepare Pre- Visit documentation in accordance with other team members
    • If bilingual, may be required to interpret upon request.
    • Performs other duties as requested

    REQUIRED EXPERIENCE/ABILITIES/COMPETENCIES:

    • Knowledge of medical practice and care to assist in direct patient care activities.
    • Knowledge of examination, diagnostic and treatment room procedures.
    • Knowledge and use of medical equipment and instruments to administer care.
    • Knowledge of common safety hazards and precautions to establish a safe work environment.
    • Skill in assisting in a variety of treatments as directed.
    • Skill in taking vital signs.
    • Skill in maintaining medical records and recording test results according to regulatory and/or organizational policies and procedures.
    • Skill in establishing and maintaining effective working relationships with patients, physicians and providers, and the public.
    • Ability to maintain quality control standards.
    • Ability to react calmly and effectively in emergency situations.
    • Ability to interpret, adapt and apply guidelines and procedures.
    • Ability to communicate clearly in spoken and written manner.
    • Ability to maintain confidentiality.
    • Demonstrates strong customer service skills and behaviors.

    LICENSURE/EDUCATION/TRAINING:

    • Graduate of accredited Medical Assistant program.
    • Medical Assistant Certificate
    • Current CPR certification.

     

     

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    Integrated Care Clinician, LCSW or LICSW – Quincy Commons

    SUMMARY OF POSITION:

    The Integrated Care Clinician is assigned to our North Dorchester Site and reporting to the Supervising Nurse Practitioner. This clinician will bring Behavioral Health Services directly to the medical services by  consulting to the PCP’s, assessing individuals with mental health/substance abuse issues who present in Urgent Care, and bringing brief treatment services to individuals seen in medical appointments. The Integrated Care Clinician should be competent in mental health and in substance abuse treatment and in brief solution-focused interventions.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    Requires full range of body motion, manual and finger dexterity and eye-hand coordination. Requires sitting, standing and walking for prolonged periods of time.  Requires normal range of hearing and eyesight to record, prepare, and complete appropriate forms and reports. Requires working under stress in emergency situations.  Assumes low to moderate potential exposure to communicable disease and bodily fluids.

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    • Consults to the PCPs on psychosocial issues patients bring to their medical appointments.
    • Provides an active presence in Urgent Care teams, joining appointments in which the patient presents with mental health or substance abuse issues.
    • Triages both scheduled and immediate referrals from the medical providers, treating some with brief treatment and referring others to longer term therapy and medication evaluation and management.
    • Provides brief treatment interventions for individuals within their medical appointments.
    • Participates in Diabetes Groups, educating patients on the strong connection between Diabetes and depression.
    • Helps individuals develop self care plans and/or relapse prevention plans and tracks individuals who do not meet appointments.
    • Participates in required meetings, including weekly Behavioral Health Multidisciplinary Team Meeting, weekly individual supervision sessions, and monthly Medical Team meetings.
    • Participates in onsite and outside trainings relevant to treatment issues in current caseload, for a minimum of 10 Continuing Education Credits (CEUs) per year.
    • Prepares and submits all paper and electronic documentation in a complete and timely manner, including intakes, progress notes, treatment plans and quarterly reviews, and discharge summaries.
    • Performs other duties as requested.

    REQUIRED EXPERIENCE/ABILITIES/COMPETENCIES:

    • Demonstrates consumer-friendly approach to treatment, as measured by respectful interactions with patients and their families, high patient satisfaction, and lack of patient complaints regarding treatment.
    • Places high value on treatment team, as measured by willingness to meet regularly, work collaboratively, and demonstrate flexibility in consulting with medical providers in the consultation and treatment of new patients, whether they are scheduled or referred as unscheduled emergencies.
    • Demonstrates a thorough understanding of the DSM IV, as measured by thoroughness and accuracy of diagnostic formulations brought for review to the Multidisciplinary Team.
    • Shows the ability to obtain a complete history and full conceptualization of the client’s problem within the time-limited session(s), as measured by the quality of the written assessment and the timely case presentation to the Multidisciplinary Treatment Team.
    • Demonstrates a thorough knowledge of effective treatment protocols for brief solution-focused interventions and necessary cultural competencies for treating adults with mental health and substance abuse issues.
    • Adapts therapeutic strategies to individual characteristics of the patient, including but not limited to disability, gender, sexual orientation, developmental level, culture, ethnicity, age, health status, as measured by return visits and client satisfaction. .
    • Demonstrates understanding of the importance of the larger WSHC treatment team and of networking/linking with the treatment community, as measured by number of monthly contacts with other providers.

    LICENSURE/EDUCATION/TRAINING

    • Licensed clinician in the state of Massachusetts
    • LCSW, LICSW, or LMHC from an accredited college or university
    • College or university transcript documenting graduate class work in mental health and substance abuse treatment and in brief solution-focused therapy.
    • Requires previous experience or internship in a medical setting or in a Behavioral Health Department which supports PCPs.
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    Registered Nurse – Quincy Commons

    SUMMARY OF POSITION:

    The Registered Nurse reports to the Supervising Nurse Practitioner. The Registered Nurse is responsible for providing direct and indirect professional nursing care to patients, provides continuity and quality care by ensuring accessibility of health care services offered and provided within the department. The Registered Nurse works closely with other medical practice staff and provides coverage when needed.

    The Registered Nurse actively participates in Quality Assurance and Improvement activities, provides indirect supervision to Licensed Practical Nurses, plays a leading role on the Care Coordination Team, performs duties having direct or indirect connection to the Boston Health Equity Project (BHEP), such as group visits for patient education, and assists in leading BHEP Task Force Levels II & III.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination. Requires sitting, standing and walking for prolonged periods of time.  Requires normal range of hearing and eye sight to record, prepare, and communicate appropriate forms and reports. Assumes potential exposure to communicable disease and bodily fluids.

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as a Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    • Provides general and technical supervision of medical assistants and other ancillary staff in accordance with Health Center policies.
    • Provides professional nursing care for the well being of patients.
    • Takes patient’s history and vital signs; cleans wounds and performs dressing changes, administers prescribed medications orally and by injection; and provides health teaching to patients and families related to clinical conditions.
    • Initiates prescription medication refills and reconciles medication lists for improved care coordination
    • Completes prior authorization requests for medications and imaging studies, communicates with provider and patient, and follows up on requests
    • Triages patient telephone calls and walk-ins to identify need for urgent care and to make appropriate referrals required for the management of patient care.
    • Obtains required specimens and performs or requests diagnostic laboratory tests; communicates results to provider. Ensures that physician and patient are notified of abnormal test results per team provider request.
    • Maintains patient records by charting nursing observations and actions taken. Ensures the confidentiality of patient records and promotes patient privacy.
    • Performs or assigns various administrative duties such as maintaining stock levels of medical supplies as required.
    • Arranges for the repair of maintenance of equipment used in the delivery of patient care and Ensures that patient care areas are kept clean and orderly.
    • Provides or arranges for patient education. Instruct patients in the proper use of medical equipment, prescribed regimens and other nursing care regimens. Assist with counseling regarding self -management goals
    • May assume Charge Nurse Responsibilities as required.
    • Plans and integrates care for people with chronic diseases
    • Coordinates care with other team members, including primary care providers, Behavioral Health, clinical pharmacist, nutritionist, pharmacy, health plan-associated care managers, specialists, and others
    • Assists in leading and managing BHEP Task Force Levels II & III
    • Develops and maintains integrated patient care plans aimed at preventing disease exacerbation, improving outcomes, increasing patient engagement in self-care, lowering risk status score, minimizing hospital and ER utilization, and reducing care costs by preventing duplication of tasks
    • Leads patient group visits, as scheduled
    • Attends morning huddles
    • Supports efforts to increase patient access and improve care quality by performing provider co-visits, as directed by Charge Nurse
    • Delegates tasks to the LPN and medical assistant, as appropriate
    • Assists with referrals and links to community resources
    • Performs ongoing evaluation/documentation of patient progress/risk status
    • Ensures and maintains all necessary documentation including but not limited to ED and Hospital Utilization Logs.
    • Maintains and enhances professional nursing skill and knowledge by attending continuing education programs. Fulfills Massachusetts requirements for continuing nursing education. Attends seminars and/or classes on Quality assurance, Care Coordination, and other relevant topics, as required.
    • Performs other duties as required.

    REQUIRED EXPERIENCE/ABILITIES/COMPETENCIES:

    • Minimum of one year’s nursing experience in ambulatory care environment.
    • High-level clinical competence in nursing skills and nursing specialty area.
    • Demonstrates thorough understanding of the Patient-Centered Medical Home Model
    • Proficiency in the use of Microsoft Office products
    • Proficiency in the use of electronic medical records (EMR) – knowledge of Epic strongly preferred
    • Strong communication skills and problem-solving skills
    • Excellent written and verbal communication skills.
    • Superior customer service skills.
    • Ability to organize competing priorities.
    • Ability to work in a fast-paced environment.
    • Ability to work with multidisciplinary teams
    • Ability to be flexible, demonstrates self-initiation, and the ability to work independently

    LICENSURE/EDUCATION/TRAINING:

    • Current and unrestricted license from the Massachusetts State Board of Registration in Nursing.
    • Associates’ Degree in Nursing or higher from an accredited US school of nursing.
    • Current BLS/CPR Certification
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    Licensed Practical Nurse

    SUMMARY OF POSITION:

    The Licensed Practical Nurse (LPN) reports directly to the Nursing Manager. The LPN performs pre-set tasks, as well as tasks delegated by the Registered Nurse. The LPN renders direct professional nursing care to clinic patients, ensures continuity and quality care, and maintains current nursing knowledge and skills.  The LPN is expected to provide excellent customer service to both internal and external customers.  The LPN works closely with other medical practice staff and participate in vacation and illness coverage.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination. Requires sitting, standing and walking for prolonged periods of time.  Requires normal range of hearing and eye sight to record, prepare, and communicate appropriate forms and reports. Assumes potential exposure to communicable disease and bodily fluids.

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    • Provides general and technical supervision of medical assistants and other ancillary staff in accordance with Health Center policies.
    • Renders professional nursing care for the well-being of patients.
    • Takes patient’s history and vital signs; cleans wounds and changes dressings; administers prescribed medication orally and by injection; and provides health teaching to patients and families related to clinical conditions.
    • Triages patient telephone calls and walk-ins to identify need for urgent care and to make appropriate referrals required for the management of patient care.
    • Obtains required specimens and performs or requests diagnostic laboratory tests; communicates results to provider. Ensure that physician and patient are notified of abnormal test results.
    • Maintains patients’ records by charting nursing observations and actions taken. Ensures the confidentiality of patient records and, promotes patient privacy.
    • Performs or assigns various administrative duties such as patient billing, maintaining stock levels of medicines, linens, bandages, office supplies and forms.
    • Arranges for the repair of maintenance of equipment used in the delivery of patient care. Ensures that patient care areas are kept clean and orderly.
    • Maintains and enhances professional nursing skill and knowledge by attending continuing education programs. Fulfills Massachusetts requirements for continuing nursing education.
    • Provides or arranges for patient education. Instructs patients in the proper use of medical equipment, prescribed regimens and other nursing care regimens. May assume charge responsibilities as required.
    • Performs other duties as requested

    Required Experience/Abilities/Competencies:

    • Minimum of two years of nursing experience
    • Strong computer skills
    • Proficiency in the use of electronic medical records. Experience in EPIC strongly preferred
    • Ability to organize competing priorities
    • Ability to work in a fast-paced environment
    • Strong oral and written communication skills and problem-solving abilities

    Licensure/Education/Training:

    • Current and unrestricted Massachusetts LPN license
    • Certificate of graduation from Licensed Practical Nursing program from an accredited U.S. school of nursing
    • Current CPR/BLS certification
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    Adult Medicine Nurse Practitioner

    SUMMARY OF POSITION:

    The Nurse Practitioner reports directly to the Lead Physician. The nurse practitioner provides primary care to adults in collaboration with physicians in the clinic following established standards and practices. Scope of responsibility includes clinical practice, education, consultation, research, and program coordination.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    This position requires standing and walking for prolonged periods of time.  Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination.  Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate forms and reports.  Requires working under stress in emergency situations.  Requires exposure to communicable disease and bodily fluids.

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    • Provides comprehensive health care to patients as indicated This may include assessment and management of acute and chronic diseases and treatment of injuries
    • Performs complete physical exams and records findings
    • Interprets and integrates data to determine appropriate diagnostic and therapeutic procedures as needed.
    • Makes independent nursing judgments, collaborating with physicians in managing acute and long-term medical needs of patients
    • Orders appropriate laboratory and diagnostic procedures. Synthesizes data to determine preliminary diagnosis and therapeutic plan utilizing principles of prevention
    • Administers medications and injections.
    • Counsels and educates patients and their families on issues of health maintenance, behavior, normal social and physical growth and development.
    • Interviews and advises patients regarding health and illness prevention. Recommends community resources to meet patient and family needs.
    • Instructs patient and family regarding medications and treatment instructions. Provides patient education.
    • Maintains and reviews patients’ records, charts, and other pertinent information.
    • Provides telephone consultation, follow-up phone calls, and triage patient telephone calls.
    • Manages medical and surgical emergencies.
    • Monitors and provides continuity of care between physician visits.
    • Maintains the strictest confidentiality.
    • Attends required meetings and participates in committees as requested.
    • Participates in professional development activities and maintains professional affiliations.
    • Performs other duties as requested

    Required Experience/Abilities/Competencies: 

    • At least three years of professional nursing experience in a primary care group practice/community health center setting required.
    • Knowledge of professional nursing theory, practice, and medical care to give and evaluate patient care.
    • Knowledge of organizational policies, regulations and procedures to administer patient care.
    • Knowledge of medical equipment and instruments to administer patient care.
    • Knowledge of common safety hazards and precautions to establish a safe work environment.
    • Skill in applying and modifying the principles, methods and techniques of professional nursing to provide ongoing patient care.
    • Skill in taking medical history to assess medical condition and interpret findings.
    • Skill in preparing and maintaining records, writing reports, and responding to correspondence.
    • Skill in developing and maintaining department quality assurance.
    • Skill in establishing and maintaining effective working relationships with patients, medical staff, and the public.
    • Ability to maintain quality control standards.
    • Ability to react calmly and effectively in emergency situations.
    • Ability to interpret, adapt and apply guidelines and procedures.
    • Ability to communicate clearly.

    Licensure/Education/Training:

    • Graduate of an accredited school of nursing.
    • Successful completion of an approved Nurse Practitioner program.
    • License/Certified Nurse Practitioner License for Massachusetts.
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    Supervising Nurse Practitioner

    SUMMARY OF POSITION:

    Reporting to the Medical Director for Primary Care, the Supervising Nurse Practitioner serves as an active member of the clinical management team, providing oversight of all North Dorchester staff including Physicians, Mid-level providers, Registered Nurses, and Medical Assistants. The responsibilities include staff supervision, staff training and quality assurance activities which ensure compliance with internal and regulatory standards related to coordination of patient care services and education.  The Supervising NP provides direct services to patients; performing evaluation and treatment of acute and chronic conditions as well as referrals for specialty care according to medical necessity.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    Requires sitting, bending, stooping, and stretching.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.  Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate forms and reports as needed. 

    ORGANIZATIONAL COMMITMENTS:

    As an organization, we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    • Provides direct care services in the Roxbury Primary Care clinic and North Dorchester clinic. Serve as a member of the chronic disease management care team.
    • Supervises Providers, RNs, LPNs and Medical Assistants who are responsible for direct care services in the Urgent Care clinic and North Dorchester site, education, triage and coordination of medical services with contracted on-site medical providers and with community based healthcare services.
    • Trains all Providers, students, RNs, LPNs, Medical Assistants, and applicable lay-staff in the Urgent Care clinic at the North Dorchester site.
    • Conducts regularly scheduled quality assurance reviews to ensure that access to medication activities complies with all internal standards and regulatory requirements.
    • Assures proper storage, access, record keeping and destruction of all controlled and non-controlled medications.
    • Develops, implements and monitors facility systems that ensure that medication orders are transmitted in a timely manner to the pharmacy and that all medication deliveries are reconciled, over the counter medication access complies with standing orders.
    • Responsible for all personnel actions, including recruitment, hiring, scheduling, evaluation, promotion, disciplinary action and separation of program staff.
    • Provides and implements formal orientation plan to newly hired departmental staff.
    • Monitors compliance with Safety policy and procedures.
    • Provides direct supervision for designated staff.
    • Conduct regular clinical and administrative meetings with subordinate staff.
    • Complete all required in-service training seminars.
    • Prepare monthly reports.
    • Participates on the Clinical Leadership team, QA/QI Committee and other Performance Improvement Committees.
    • Other relevant duties as assigned. 

    Required Experience/Abilities/Competencies:

    • Experience delivering supervision, staff training and conducting quality assurance activities preferred.
    • Proficiency with computer operation (Microsoft Word, Excel, Electronic Health Records, and Outlook programs).
    • Must be able to work a flexible schedule including weekends and evening when needed.
    • This position will require regular local travel between the main campus and North Dorchester site, as well as on-call responsibilities.

    Licensure/Certification/Education/Training:

    • Currently licensed as a Family Nurse Practitioner in the Commonwealth of Massachusetts.
    • Current DEA#, Infection Control Certification, and National Provider Identification (NPI).
    • In good standing with Massachusetts Department of Education Professional Licensing Boards and without any outstanding malpractice judgments.
    • Advanced Nursing Degree from an accredited College or University.
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    Medical Assistant

    SUMMARY OF POSITION:

    This position reports directly to the Lead Medical Assistant and Senior Nurse. The medical assistant provides clinical and specified non-clinical support to assist in the delivery of primary health care and patient care management.  The medical assistant works closely with the medical practice team.

    TYPICAL PHYSICAL DEMANDS/CONDITIONS:

    Requires standing and walking for prolonged periods of time.  Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination.  Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate information, forms and reports. Assumes exposure to communicable disease and bodily fluids.

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.   

    ESSENTIAL FUNCTIONS:

    • Performs and documents assigned procedures, including but not limited to: vital signs, EKG’s, peak flow assessment and urine dipstick.
    • Performs as a liaison between patients and providers.
    • Prepares patients for exams and treatments, assists provider in medical procedures and treatments.
    • Sets up and restocks exam rooms, maintains order and cleanliness of rooms.
    • Communicates restocking needs to the Lead Medical Assistant.
    • Maintains equipment in its proper working order, including cleaning and sterilizing of instruments.
    • Maintains the strictest confidentiality.
    • Attends required meetings and participates in committees as requested.
    • Documents in patient records, patient contact attempts and patient telephone and written communications
    • Assists with referrals
    • Communicates with parents and patients as needed to obtain information or relay referral information
    • Complies with all policies and procedures.
    • Coordinates care with other team members
    • Prepare Pre- Visit documentation in accordance with other team members
    • If bilingual, may be required to interpret upon request.
    • Performs other duties as requested 

    REQUIRED EXPERIENCE/ABILITIES/COMPETENCIES:

    • Knowledge of medical practice and care to assist in direct patient care activities.
    • Knowledge of examination, diagnostic and treatment room procedures.
    • Knowledge and use of medical equipment and instruments to administer care.
    • Knowledge of common safety hazards and precautions to establish a safe work environment.
    • Skill in assisting in a variety of treatments as directed.
    • Skill in taking vital signs.
    • Skill in maintaining medical records and recording test results according to regulatory and/or organizational policies and procedures.
    • Skill in establishing and maintaining effective working relationships with patients, physicians and providers, and the public.
    • Ability to maintain quality control standards.
    • Ability to react calmly and effectively in emergency situations.
    • Ability to interpret, adapt and apply guidelines and procedures.
    • Ability to communicate clearly in spoken and written manner.
    • Ability to maintain confidentiality.
    • Demonstrates strong customer service skills and behaviors.

    LICENSURE/EDUCATION/TRAINING:

    • Graduate of accredited Medical Assistant program.
    • Medical Assistant Certificate
    • Current CPR certification.
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    Nurse Practitioner – Behavior Health

    SUMMARY OF POSITION:

    The Nurse Practitioner reports directly to the Director of Behavioral Health for administrative supervision and the Adult Psychiatrist for clinical supervision. The nurse practitioner provides psychiatric evaluations and medication management to adults in collaboration with the Adult Psychiatrist in the practice following established standards and practices. Scope of responsibility includes clinical practice, education, consultation, and program coordination. This position is 80% clinical and 20% administrative time.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    Requires full range of body motion, manual and finger dexterity and eye-hand coordination. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate forms and reports. Requires working under stress in emergency situations. Assumes low potential exposure to communicable disease and bodily fluids.

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home. All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    · Provides comprehensive and continuing care to patients requiring routine and emergency psychiatric evaluation and ongoing medication management.
    · Maintains appropriate medical records on assigned patients, including psychiatric evaluations on new patients and clear assessment of mental status, effectiveness of medication, side effects, and diagnoses of ongoing patients. Uses flagging system of EMR to alert staff to patient issues.
    · Interprets and integrates data to determine appropriate diagnostic and therapeutic procedures as needed.
    · Completes Prior authorizations, SSI applications, and other documents essential to patient care, with the support of the clinician and/or case manager.
    · Attends biweekly supervision sessions with the Adult Psychiatrist.
    · Administers medications and injection
    · Counsels and educates patients on mental health/substance abuse issues. Recommends community resources to meet patient and family needs.
    · Instructs patient and family regarding medications and treatment instructions. Provides patient education.
    · Provides telephone consultation, follow-up phone calls, and triage patient telephone calls.
    · Manages psychiatric emergencies.
    · Maintains the strictest confidentiality.
    · Participates in professional development activities and maintains professional affiliations.
    · Performs other duties as requested.

    Required Experience/Abilities/Competencies:

    · Knowledge of psychiatric nursing theory, practice, and medical care to give and evaluate patient care.
    · Knowledge of organizational policies, regulations and procedures to administer patient care.
    · Skill in applying and modifying the principles, methods and techniques of professional nursing to provide ongoing patient care.
    · Skill in taking medical history to assess medical condition and interpret findings.
    · Skill in preparing and maintaining records, writing psychiatric intake evaluations and medication management notes, establishing the diagnosis, updating the problem and medication lists.
    · Skill in developing and maintaining department quality assurance.
    · Skill in establishing and maintaining effective working relationships with patients, staff, and the public.
    · Ability to maintain quality control standards.
    · Ability to react calmly and effectively in emergency situations.
    · Ability to interpret, adapt and apply guidelines and procedures.
    · Ability to communicate clearly.
    · At least three years of professional psychiatric nursing experience required.

    Required Licensure/Education/Training:

    · Graduate of an accredited school of nursing.
    · Successful completion of an approved Nurse Practitioner program.
    · License/Certified Nurse Practitioner License for Massachusetts.

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    Community Outreach Worker / Case Manager

    SUMMARY OF POSITION:

    The Community Outreach Worker / Case Manager reports directly to the Manager of Men’s Health and Family Support services. The Community Outreach Worker / Case Manager provides a wide range of activities designed to support comprehensive health education, promotion, and wellness program development. Responsibilities include recruitment, outreach education/ referrals/ program development and case management.

    TYPICAL PHYSICAL DEMANDS/CONDITIONS:

    Requires prolonged street canvassing, some sitting, bending, stooping, and stretching.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate forms and reports as needed.

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    • Plans and coordinates outreach programming, designated health events workshops, community and health events, which includes program design, recruitment, conducting activities, evaluation and reporting
    • Provides training sessions in small and large group
    • Maintains accurate records of activity including numbers of events and referrals/enrolls and database of participants Collaborate with health center staff, health workers, case managers, providers and other community organizations to implement and ensure the success all mission based and health promotion activities.
    • Creates and maintains database of service providers to participate in outreach events and serves as contact for outreach activities.
    • Represents Whittier Street Health Center at off-site health events in the community, at workshops, health fairs, public housing meetings and others as assigned.
    • Performs a variety of comprehensive outreach strategies including assessments, health fairs, group counseling, presentations, and workshops to assess the needs and status of the community and individual clients to increase the Center’s patient base and visibility.
    • Coordinate sand conducts health education workshops and program for outside agencies. as designated by supervisor
    • Tracks and maintains inventory of all outreach materials and supplies.
    • Meets performance goals and program targets as designated by performance review and Department strategic goals.
    • Serves as advocate for all Whittier’s diverse clients with other agencies such as Guidance Counselors, Welfare, Courts, Legal Services, Housing, etc.
    • Identifies and secures 360 enrollees to primary care annually.
    • Collaborates with other health workers, case managers, providers and other community organizations in the identification of participants.
    • Develops actions plans to meet programming and recruitment targets.
    • Maintains accurate records of activity including numbers of events and referrals/enrolls and database of participants.
    • Documents accurate and consistent outreach/case management services and activities to establish valid outcome measurements.
    • Develops linkage with departments within the health center to plan and implement “In-reach” services regarding clients, i.e. health care, health insurance, social services, and primary care.
    • Tracks and reports outreach, public housing initiative and health education efforts related to program awareness and the measurement of program effectiveness both quantitatively and qualitatively.
    • Serves in Medical Area as Medical Interpreter, if applicable
    • Meets target as outlined for the Department of Community Relations and Development.
    • Travels periodically to other cities in Massachusetts and inside Boston for meetings.
    • Participates in professional development activities.
    • Attends required meetings and participate in committees as requested.
    • Performs other duties as requested

    Required Experience/Abilities/Competencies

    • Demonstrated professional experience in outreach programming
    • Experience in content areas such as health care benefits, tobacco, HIV/AIDS, nutrition, domestic violence, physical fitness and other health related topics.
    • Knowledge of community resources and agencies, the ability to accurately document activities, and previous experience working in a community based agency with a diverse population specifically young adults.
    • Ability to work independently as well as in a Multicultural, multidisciplinary team.
    • Strong organizational and interpersonal skills and the ability to effectively communicate in community and organizational arenas.
    • Ability to be self-motivated
    • Strong computer skills with extensive knowledge of computer software including Microsoft Office 2000, desktop publishing software
    • Strong work ethic that emphasizes confidentiality, accountability, reliability, and flexibility
    • Ability to work flexibility in work schedule (evenings and weekends hours).

    Licensure/Education/Training:

    • BS/BA degree in social work, human services, community organizing, education, or a related field from an accredited college or university or 5 years experience related work community in human services sector.
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    Fitness Center Supervisor

    SUMMARY OF POSITION:

    The Fitness Center Supervisor is responsible for ensuring the smooth, efficient and profitable operation of the Wellness Center with a focus on driving membership sales. The Fitness Manager supervises the operations and sales staff at the Wellness Center.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    Requires sitting, bending, stooping, and stretching  Must be able to walk through all areas of the club, bending, and lifting (eg. Picking up towels, restacking of weights, moving of equipment).  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.  Requires normal range of hearing and eyesight to record, prepare and communicate appropriate forms and reports as needed

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    Lead Wellness Center Team into high performing team

    Schedule team members’ work schedules to cover extended days and Saturdays

    Schedule weekly classes/trainers

    Ensure that the Wellness Center runs smoothly during all shifts

    Model and deliver a high level of customer service

    Drive membership sales, meeting monthly quotas

    Required  Experience/Abilities/Competencies:

    • Management experience in a fitness, hospitality or retail environment, including direct experience in profit and loss management, revenue generation and people management.
    • Experience with sales
    • Promotional and Marketing Experience
    • Must be able to work flexible hours based on business need.
    • Supervisory Experience

     

     

    Licensure/Education/Experience/Training:

     

    • BA or BS degree preferred
    • AED/CPR
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    Phlebotomist/Lab Assistant

    SUMMARY OF POSITION

    The Phlebotomist/Lab Assistant reports directly to the Laboratory Director. This position provides some of the support services needed to ensure quality laboratory services, and in this role is expected to be courteous and efficient. Under the supervision of the laboratory director, he/she performs phlebotomy, routine specimen preparation, some limited testing procedures, and is responsible for supply inventory, and the general maintenance of the laboratory area. 

    TYPICAL PHYSICAL DEMANDS:

    Requires prolonged sitting, some bending, stooping, and stretching.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.  Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate forms and reports.

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    • Reviews all encounters or test request forms for completeness, eligibility, and accuracy to ensure that all information required for test processing and billing are provided.
    • Documents all requests for tests in laboratory work logs and problems associated with this process in the appropriate QA log.
    • Records, messages and distributes laboratory reports (on site and referred) after they have been reviewed.
    • Tracks laboratory reports when needed. Takes telephone calls and reports and refers them appropriately.
    • Monitors specimen co-Dection and identification procedures for accuracy and appropriateness.
    • Instructs patients on proper specimen collection techniques (e.g. CVS, FBS, O & Ps, 24 hour urine collection).
    • Obtains blood specimens by venipuncture, fingersticks or on pediatric and adult patients. Under supervision, performs certain simple laboratory procedures in the waived and moderate complexity category.
    • Prepares specimens for storage, transport, and testing on site or off site. Performs EKGs if required.
    • Performs other duties as requested
    Required Experience/ Abilities/Competencies
    • One year experience as a phlebotomist or lab assistant in a hospital or clinical health care setting.

    Licensure/Education/Training:

    • A High School Diploma or higher
    • Graduate of Certificate program in phlebotomy
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    Optometry Assistant

    SUMMARY OF POSITION:

    The Optometry Assistant is responsible to perform a number of administrative as well as clinical tasks to assist the Optometrist. The Optometrist Assistant is also responsible for the overall management of all inventories in the Optical Department

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    Requires sitting, bending, stooping, and stretching.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.  Requires normal range of hearing and eyesight to record, prepare and communicate appropriate forms and reports as needed.

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    Optical

    • Maintains inventory of frames those sold as well as frames to needed
    • Works with Frame Representatives in regard to department inventory
    • Prices incoming frames
    • Assists, fits and educate patients on frame option and prices
    • Writes orders for Mass Health or private optical companies
    • Writes prior authorization to Mass Health for special prescriptions
    • Sends orders via online or telephone to Masscorr and other optical labs
    • Double chess prescriptions on glasses for each order by private optical companies
    • Answers all phone call and questions regarding optical services

    Contact Lens Department

    • Order lenses via computer
    • Double checks all contact lens prescriptions received from labs
    • Returns all contact lenses if needed

    Testing

    Performs OCT, Visual Field and fundus photo

    Other

    • Maintains medication log for temperature, inventories at the 1st of the month

    Required  Experience/Abilities/Competencies:

    • High school diploma or equivalent required
    • Strong organizational, interpersonal and communications skills
    • Completion of a 1-2 year program at a vocational or community college in medical assisting or office management

    Licensure/Education/Experience/Training:

    • Preferable educational background in medical office procedures and medical office software
    • Preferable office experience in a medical , dental or eye care office
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    Lead Patient Care Service Representative – Quincy Commons

    SUMMARY OF POSITION:

    The Lead Patient Care Service Representative reports directly to the Manager of Clinical Operations. The Lead Patient Care Service Representative is responsible for ensuring that all registrations for patients are created and updated in an accurate and timely manner, providing a high level of exceptional customer service skill, and focusing on achieving quality standards and data integrity measures.  This position trains and orients new staff, develops and manages staff scheduling and assists with performance improvement.

    TYPICAL PHYSICAL DEMANDS:

    Requires prolonged sitting, some bending, stooping, and stretching.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.  Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate forms and reports.

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    • Trains and orients all new Patient Care Service Representatives, ensuring all competencies are evaluated and documented.
    • Develops and manages schedule to ensure front desk coverage for all hour of operation.
    • Work with the Manager of Customer Service on all performance improvement projects, data collection and new policy or procedure implementation.
    • Answers telephone queue system and schedules appointments for all providers.
    • Establishes provider schedule, calendar, and reviews scheduling on a weekly basis to minimize scheduling conflicts.
    • Sends out weekly/annual reminders for appointments or call patients, as directed.
    • Greets and directs all incoming/outgoing patients and provides information as appropriate.
    • Verifies demographic and insurance information with patient and change as necessary on record and in computer.
    • Prepares and processes encounter forms accurately and checkout paperwork accurately.
    • Documents payments on encounter form; maintains original and completes other checkout paperwork as necessary.
    • Implements message paging when directed.
    • Works closely with other staff in the medical group.
    • Participates in vacation and illness coverage.
    • Maintains a clean and organized work area and patient waiting area.
    • Photocopies and faxes materials as required.
    • Accesses computer and inputs data as required.
    • Monitors supplies and notifies supervisor when needed.
    • Monitors patient flow within the office.
    • Attends staff meetings and training, as needed.
    • Performs other duties as requested.

    Required Experience/Abilities/Competencies:

    • One-year prior experience in a health care environment
    • Working knowledge of the registration function of integrated practice management systems in a healthcare environment
    • Advanced customer service skills
    • Advanced phone and communication skills
    • Full understanding of insurance eligibility
    • Experience utilizing Microsoft Office and other computer software
    • Ability to maintain strict confidentiality regarding patient’s medical information
    • Ability to sort and file materials correctly by alphabetic or numeric systems
    • Ability to read, understand and follow oral and written instruction
    • Ability to establish and maintain effective working relationship with staff

    Licensure/Education/Training:

    • High School Diploma or higher
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    Grants and Communication Specialist

    SUMMARY OF POSITION: 

    Under the direction of the Director of Development, the Grants & Communications Specialist research grant opportunities that match the goals and objectives of Whittier Street Health Center. The Grant Writer/Communications Specialist will gather information from various departments and coordinate/write grant proposals for government, state, corporate and foundation funds. The incumbent will follow up with grantors to determine/monitor grant status and perform analytical work in writing, maintaining, reviewing, researching funding opportunities, and coordinating grant administration. Additionally,  the Grants & Communications Specialist is responsible for the writing of widespread development communication vehicles including fund raising materials and marketing correspondences, social media, proposals, presentations and speeches for the President and CEO.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    This position requires sitting, bending, stooping, and stretching.  It requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.  Requires normal range of hearing and eyesight to record, prepare and communicate appropriate forms and reports as needed.

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    • Responsible for the writing of widespread development communication vehicles including grants, fundraising and marketing correspondences, proposals, presentations and speeches for the President and CEO.
    • A primary focus of this position is to gather information from various departments and coordinate/write grant proposals for government, state, corporate and foundation funds.
    • Research and identify potential individual, state, corporate and foundation funding sources.
    • Ensure the development, writing and submission of funding proposals and grant applications.
    • Establish timelines to complete the collection of relevant data/information for proposal content, internal routing and approvals, and submission to funding sources.
    • Maintain accurate and timely records of research activities, funding logs and reporting deadlines, grant funding resource materials and publications.
    • Monitor program compliance for continuity as related to contract/grant administration.
    • Use social media to promote events, awards, and organizational strengths.
    • Work collaboratively with the health center’s Public Relations Consultant to promote organization’s brand, including through nominations for board and staff.
    • Contribute to department goals by accomplishing related duties as required.

    REQUIRED EXPERIENCE/ABILITIES/ COMPETENCIES:

    • 3-5 years’ experience in grant writing and communication development;
    • Demonstrated prior experience in grant writing, message development, communications plan development and project planning;
    • Demonstrated knowledge of communication practices and techniques, including developing communications for diverse audiences;
    • Ability to research potential sources of foundation and grant support from local and national funding sources
    • Ability to work on a broad range of communication vehicles, multi-task, meet deadlines under pressure and work independently;
    • Must be able to manage multiple projects simultaneously;
    • Self-starter with strong attention to detail and time management skills.

    EDUCATION/TRAINING:

    • Bachelors’ Degree from an accredited college or university

     

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    Supervisor of Billing

    SUMMARY OF POSITION:

    The Supervisor of Patient Financial Services reports directly to the Director of Patient Financial services.  This position is responsible for the electronic and/or manual third party billing, including coding oversight, individual patient self pay billing, and follow up of third party adjudication issues including underpayments, suspensions, denials and non-payments. This position coordinates the posting of third party EOB data, electronic or manual, recording appropriate third party contractual loss and the transfer to proper status of any remaining balance. The Supervisor is expected to provide excellent customer service to external and internal customers, have a thorough knowledge of medical claims regulatory and compliance standards, keep the Director of Patient Financial Services informed of third party adjudication trends, issues and exceptions and will assist in the supervision of billing and financial counseling staff.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    Requires sitting, bending, stooping, and stretching.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.  Requires normal range of hearing and eyesight to record, prepare and communicate appropriate forms and reports as needed.

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    • Manages the timely, accurate and compliant third party billing process with electronic media
    • Manages the timely third party EOB posting and proper disposition of remaining balances
    • Follows up on third party denials, underpayments, non-payments, suspensions and any other exception to the timely receipt of the anticipated payment
    • Manages the individual claim self pay billing post visit, including co-payments, deductibles and denied services
    • Ensures that there is a timely review of encounter coding for accuracy and compliance prior to the issuance of a third party claim
    • Coordinates periodic chart reviews for coding accuracy with coding consultant and follows up with communicating results to clinical staff
    • Assists in supervision of billing and financial counseling staff
    • Completes other tasks and assignments as delegated by the Director of Patient Financial Services and/or the Vice President of Finance
    • Performs other duties as requested

    Required Experience/Abilities/Competencies:

    • Three to five years of progressive experience working in a medical billing department of a healthcare organization, preferably a FQHC Community Health Center
    • Demonstrated knowledge of medical third party claims billing procedures, both manual and electronic, in a FQHC Community Health Center environment.
    • Demonstrated knowledge of medical third party ethical, regulatory and compliance standards including Federal and Massachusetts False Claims Acts
    • Demonstrated knowledge of ICD-9 and CPT coding guidelines, medical terminology and third party billing regulations and compliance standards
    • Demonstrated customer service and communication skills
    • Knowledge of common word processing and spreadsheet programs
    • Skill in planning, organizing and problem solving within organizational setting
    • Strong customer service orientation and prior customer service experience
    • Ability to communicate effectively with patients, clinical and administrative staff and general public

    Licensure/Education/ Training:

    • Associates Degree in Business or Finance related field or higher from an accredited college or university and experience with OCHIN/ EPIC PMS.

     

    To Apply: 

    Fax or email cover letter with resume to Human Resources Department,

    Whittier Street Health Center, 1290 Tremont Street, Roxbury MA. 02120

    Fax: (617) 989-3125. Email hrdept@wshc.org

     Please note, due to limited staff resources, we do not provide in person employments applications or respond to inquiries in person or via phone/email regarding

    resume submissions.

     *Whittier Street Health Center is an EEO employer. 

    This health center is a Health Center Program grantee under 42 U.S.C. 254b, and a deemed Public Health Service employee under 42 U.S.C. 233(g)-(n).