Career Listing

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    Staff Optometrist

    SUMMARY OF POSITION:

    The Staff Optometrist reports directly to the Director of Eye Care Services. The Staff Optometrist provides high quality care, comprehensive eye and vision care services to patients. The Staff Optometrist makes referrals to ophthalmology and other specialty service consultations when necessary and is expect to maintain current optometric knowledge and skills.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    Requires sitting, bending, stooping, and stretching.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.  Requires normal range of hearing and eyesight to record, prepare and communicate appropriate forms and reports as needed. Assumes potential exposure to communicable disease and bodily fluids.

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    • Provides comprehensive eye care to patients as indicated. This may include assessment and management of acute and chronic diseases and treatment of injuries.
    • Performs complete annual eye exams and record findings using logician and paper charts when necessary for visual fields.
    • Interprets and integrates data to determine appropriate diagnostic and therapeutic procedures as needed.
    • Works collaboratively with the optician to suggest special lenses, frames type when needed, and special coatings.
    • Analyzes and evaluates the functioning of the staff as it relates to aspects of clinical practice and care. Make any suggestions and discuss functional problems to the Eye Care Director.
    • Participates in multi-disciplinary projects on patient care and quality improvements when requested by Eye Care Director.
    • Maintains familiarity with medical/moral and medical/legal issues related to the eye care practice. Serves as a resource to the medical staff in related matters.
    • Represents Whittier Street Health Center in its relationship with outside organizations in matters relating to the eye care practice and patient care.
    • Participates in professional development activities and maintain professional licenses and affiliations.
    • Performs other duties as requested.

    Required Experience/Abilities/Competencies:

    • Strong knowledge of eye care practice and standards of care to assess, plan, implement, and evaluate patient care.
    • Knowledge of the community we serve and the ability to garner support from those leaders within the community to enable the organization to meet its goals and objectives.
    • Ability to work with other physicians, providers and other healthcare professionals in a collaborative manner to meet the organizational goals and objectives.
    • Knowledge of computer systems and applications.
    • Skill in effective problem solving.
    • Strong communication skills.
    • Knowledge of community oriented primary care principles.

    Licensure/Education/Training: 

    • Current License as a therapeutically certified Doctor of Optometry in the State of Massachusetts.
    • Residency training or three years of experience as a practicing optometrist in a community setting.
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    Primary Care Physician

    SUMMARY OF POSITION:

    The Primary Care Physician reports directly to the Director of Adult Medicine and Urgent Care. Under general supervision of the Lead Physician, this position renders diagnostic and therapeutic care to patients at the Health Center, affiliated hospitals and other health care facilities. Medical services provided may focus on primary care, family practice, internal medicine, OB/GYN, and/or other medical surgical specialties. This position is 80% clinical and 20% administrative time.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    This position requires moderate physical activity such as sitting, bending, stooping, and stretching. Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate forms and reports as needed. Work environment involves exposure to potentially dangerous materials and situations that require following extensive safety precautions and may include the use of protective equipment. Will work with blood or blood-borne pathogens and will require OSHA training

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home. All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    ⦁ Provides comprehensive and continuing care to patients requiring routine and emergency and treatment through the diagnosis of disease processes and through the provision of medical treatment of patients at clinics, hospitals, nursing and private homes, and shelters.
    ⦁ Refers patients to other providers as appropriate
    ⦁ Provides services in support of health promotion and preventive medicine
    ⦁ Supervises other health care professionals such as nurse practitioners, physician’s assistants, staff registered nurses, and allied health care staff to ensure the proper delivery of medical care to patients
    ⦁ Maintains appropriate medical records on assigned patients
    ⦁ Participates in patient care audits for quality assurance and utilization review to maintain and improve patient care standard of excellence
    ⦁ Maintains medical professional standards and knowledge by regularly attending medical conferences, seminars, continuing education programs, and by teaching medical residents, medical students, and /or practitioners or students in other health care professions
    ⦁ May serve on-call as assigned
    ⦁ Performs other duties as requested
    Required Experience/Abilities/Competencies:

    ⦁ Ability to observe, assess and record symptoms, reactions, and progress
    ⦁ Knowledge of legal and ethical standards for the delivery of medical care
    ⦁ Knowledge of relevant drugs and non-pharmaceutical patient care aids and ability to prescribe dosages and instruct patients in correct usage
    ⦁ Ability to maintain quality, safety, and/or infection control standards
    ⦁ Ability to develop and present educational programs and/or workshops
    ⦁ Knowledge of related accreditation and certification requirements
    ⦁ Knowledge of community medical diagnostic and patient care services in area of medical expertise.
    ⦁ Knowledge of current principles, methods, and procedures for the delivery of medical evaluation, diagnosis and treatment in area of expertise
    ⦁ Effective verbal and written communication skills
    ⦁ Ability to supervise, advise and train clinical professionals and/or students in area of expertise.
    ⦁ Ability to work both independently and in a team environment

    Licensure/Education/Training

    ⦁ Medical degree with appropriate residency training. Board certification or eligibility with expected certification required.
    ⦁ Current License as a Physician in the State of Massachusetts.

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    Child Psychiatrist

    SUMMARY OF POSITION:

    The Child Psychiatrist reports directly to the Director of Behavioral Health. The Child Psychiatrist is responsible for treating all child and adolescent clients who need a medication evaluation and /or ongoing medication management. The Psychiatrist is part of the Behavioral Health Multidisciplinary Team and serves as the primary source for each child’s diagnosis.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    Requires full range of body motion, manual and finger dexterity and eye-hand coordination. Requires sitting, standing and walking for prolonged periods of time.  Requires normal range of hearing and eyesight to record, prepare, and complete appropriate forms and reports. Requires working under stress in emergency situations.  Assumes low potential exposure to communicable disease and bodily fluids.

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS

    • Provides comprehensive and continuing care to patients requiring routine and emergency

    psychiatric evaluation and ongoing medication management.

    • Performs three follow up visits or one psychiatric evaluation per hour.
    • Maintains appropriate medical records on assigned patients, including psychiatric evaluations on new patients and clear assessment of mental status, effectiveness of medication, side effects, and diagnoses of ongoing patients.
    • Utilizes flagging system of electronic medical record to alert other staff to issues with the patient or need for referral for pediatrics or other WSHC services.
    • Completes all essential applications or rating scales for clients, with the support of the Case Manager.
    • Returns all parent/school/ provider phone calls or delegates another staff member to return calls.
    • Performs on call duties for 9:00-5:00 emergencies of patient caseload, if and when these emergencies cannot be addressed by the Behavioral Health Director or the Primary Care Physician.
    • Logs out sample medications to be dispersed to clients, including log of medication type, amount, and dosage lot number, expiration date, client name and date of birth, and date of dispersal.
    • Attends Behavioral Health Multidisciplinary Team meetings biweekly, taking a leadership role in the diagnosis of new patients, and contributing feedback to treatment planning and reviews for all patients.
    • Serves as co-leader of biweekly Pediatrics Comprehensive Care Team meetings with the Pediatrician, the pediatric nurse, the Behavioral Health Child and Family Clinician, the Case Manager, and the Behavioral Health Director, in an effort to fully integrate Pediatrics and Behavioral Health Services for clients shared by the two disciplines.
    • Participates in monthly ADD meeting with Pediatrician and the Comprehensive Care Team in order to identify, follow, and co-treat ADD children and their families.
    • Participates in patient care audits for quality assurance and utilization review to maintain and improve patient care standard of excellence.
    • Maintains medical professional standards and knowledge by regularly attending medical conferences, seminars, continuing education programs focused on the treatment of children and adolescents.
    • Performs other duties as requested.

    Required Experience/Abilities/Competencies:

    • Demonstrates consumer-friendly approach to treatment, as measured by respectful interactions with clients and their families, low no show rate, high client/parent satisfaction, and lack of client complaints regarding treatment.
    • Places high value on treatment team, as measured by willingness to meet regularly, work collaboratively, and demonstrate flexibility in consulting with medical providers in the consultation and treatment of new clients, whether they are scheduled or referred as unscheduled emergencies. Cooperates with director and support staff in the delivery of timely, billable, and quality care.
    • Demonstrates a thorough understanding of the DSM IV, as measured by thoroughness and accuracy of diagnostic formulations brought for review to the Multidisciplinary Team. Expertise in the diagnoses of children from 3 years to 18 years.
    • Demonstrates a thorough understanding of psychoactive medications for children and adolescents, including best practices for use, side effects to alert patient about, and interactions with other medications. Remains up-to-date about new, effective medications or usage/dosage changes recommended by research results, clinical trial findings, or by other providers.
    • Demonstrates a thorough knowledge of effective treatment protocols of children and adolescents and necessary cultural competencies for mental health treatment of these youngsters.
    • Adapts therapeutic strategies to individual characteristics of the child, including but not limited to disability, gender, sexual orientation, developmental level, culture, ethnicity, age, health status, as measured by return visits and client satisfaction.
    • Demonstrates understanding of the importance of the larger WSHC treatment team and of networking/linking with the treatment community, as measured by number of monthly contacts with other providers. Close collaboration/integration with Pediatrics.
    • Communicates concern for clients and follow-up plans for Director to follow during psychiatrist absences or between scheduled psychiatric clinics.

    Licensure/Education/Training

    • Licensed to practice medicine in the state of Massachusetts
    • Medical Doctoral Degree from an accredited college or university
    • Board certified or, at minimum, board eligible in Child Psychiatry.
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    Addiction Psychiatrist
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    Dental Assistant

    SUMMARY OF POSITION:

    The Dental Assistant reports directly to the Director of Dental Services. The Dental Assistant provides chair side assistance to dentist, dental hygienists, and dental externs/students. The Dental Assistant also performs various administrative tasks as designated by the Dental Office Manager.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    Requires sitting, bending, stooping, and stretching.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.  Requires normal range of hearing and eyesight to record, prepare and communicate appropriate forms and reports as needed.

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    • Assists with patient management by seating and preparing patient for treatment, assists with patient comfort and anxiety reduction during treatment and prepares patients for dismissal following treatment.
    • Prepares amalgams and adhesives and applies topical fluoride. Wraps and sterilizes instruments and cleans workstation between patients.
    • Exposes and develops radiographs for dental diagnostic purposes.
    • Instructs an individual in oral hygiene techniques and preventative procedures.
    • Removes sutures, and applies topical anesthetic and desensitizing agents.
    • Confirms patient appointments and recalls.
    • Performs clerical functions to maintain patient charts and schedule treatment.
    • Prepares daily schedules and pulls/re-files patient charts.
    • Checks for communicable diseases and advises dentist as necessary.
    • Records examination findings and/or treatment procedures to patient charts.
    • Processes dental insurance forms for private/mass health carriers.
    • Performs other duties as requested

    REQUIRED EXPERIENCE/ABILITIES/COMPETENCIES:

    • General knowledge of the equipment, materials, procedures, and terminology used in dentistry. Basic knowledge of professional and legal standards required for working as a dental assistant.  Knowledge of and strict adherence to proper infection control protocols.
    • Basic knowledge of the standards, principles and practices related to each of the following:
    • Radiological functions and /or Expanded Function Dental or Orthodontic Dental Assistants.
    • Skill in operation of x-ray equipment and the processing of film.
    • Skill in mixing amalgams, cements, and impression materials.
    • Skill in organizing workstations.
    • Skill in chair side assistance including fourhanded dentistry.
    • Skill in reading patient charts and extracting significant information.
    • Skill in performing cardiopulmonary resuscitation.
    • Skill in maintaining supplies, instrument inventory and ordering as required.
    • Computer competency: Microsoft Office and Outlook email
    • Proficient customer service skills
    • Ability to work with a diverse population and staff.
    • Ability to establish and maintain an effective working relationship with co-workers and staff.

    LICENSURE/CERTIFICATION/EDUCATION/TRAINING: 

    • High School Diploma or higher
    • Completion of intensive training program leading to a certificate in dental assisting including required 160-350 externship hours OR minimum of three years of dental assisting experience.
    • Massachusetts Radiology Certification

     

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    Registered Nurse – Quincy Commons

    SUMMARY OF POSITION:

    The Registered Nurse reports to the Supervising Nurse Practitioner. The Registered Nurse is responsible for providing direct and indirect professional nursing care to patients, provides continuity and quality care by ensuring accessibility of health care services offered and provided within the department. The Registered Nurse works closely with other medical practice staff and provides coverage when needed.

    The Registered Nurse actively participates in Quality Assurance and Improvement activities, provides indirect supervision to Licensed Practical Nurses, plays a leading role on the Care Coordination Team, performs duties having direct or indirect connection to the Boston Health Equity Project (BHEP), such as group visits for patient education, and assists in leading BHEP Task Force Levels II & III.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination. Requires sitting, standing and walking for prolonged periods of time.  Requires normal range of hearing and eye sight to record, prepare, and communicate appropriate forms and reports. Assumes potential exposure to communicable disease and bodily fluids.

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as a Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    • Provides general and technical supervision of medical assistants and other ancillary staff in accordance with Health Center policies.
    • Provides professional nursing care for the well being of patients.
    • Takes patient’s history and vital signs; cleans wounds and performs dressing changes, administers prescribed medications orally and by injection; and provides health teaching to patients and families related to clinical conditions.
    • Initiates prescription medication refills and reconciles medication lists for improved care coordination
    • Completes prior authorization requests for medications and imaging studies, communicates with provider and patient, and follows up on requests
    • Triages patient telephone calls and walk-ins to identify need for urgent care and to make appropriate referrals required for the management of patient care.
    • Obtains required specimens and performs or requests diagnostic laboratory tests; communicates results to provider. Ensures that physician and patient are notified of abnormal test results per team provider request.
    • Maintains patient records by charting nursing observations and actions taken. Ensures the confidentiality of patient records and promotes patient privacy.
    • Performs or assigns various administrative duties such as maintaining stock levels of medical supplies as required.
    • Arranges for the repair of maintenance of equipment used in the delivery of patient care and Ensures that patient care areas are kept clean and orderly.
    • Provides or arranges for patient education. Instruct patients in the proper use of medical equipment, prescribed regimens and other nursing care regimens. Assist with counseling regarding self -management goals
    • May assume Charge Nurse Responsibilities as required.
    • Plans and integrates care for people with chronic diseases
    • Coordinates care with other team members, including primary care providers, Behavioral Health, clinical pharmacist, nutritionist, pharmacy, health plan-associated care managers, specialists, and others
    • Assists in leading and managing BHEP Task Force Levels II & III
    • Develops and maintains integrated patient care plans aimed at preventing disease exacerbation, improving outcomes, increasing patient engagement in self-care, lowering risk status score, minimizing hospital and ER utilization, and reducing care costs by preventing duplication of tasks
    • Leads patient group visits, as scheduled
    • Attends morning huddles
    • Supports efforts to increase patient access and improve care quality by performing provider co-visits, as directed by Charge Nurse
    • Delegates tasks to the LPN and medical assistant, as appropriate
    • Assists with referrals and links to community resources
    • Performs ongoing evaluation/documentation of patient progress/risk status
    • Ensures and maintains all necessary documentation including but not limited to ED and Hospital Utilization Logs.
    • Maintains and enhances professional nursing skill and knowledge by attending continuing education programs. Fulfills Massachusetts requirements for continuing nursing education. Attends seminars and/or classes on Quality assurance, Care Coordination, and other relevant topics, as required.
    • Performs other duties as required.

    REQUIRED EXPERIENCE/ABILITIES/COMPETENCIES:

    • Minimum of one year’s nursing experience in ambulatory care environment.
    • High-level clinical competence in nursing skills and nursing specialty area.
    • Demonstrates thorough understanding of the Patient-Centered Medical Home Model
    • Proficiency in the use of Microsoft Office products
    • Proficiency in the use of electronic medical records (EMR) – knowledge of Epic strongly preferred
    • Strong communication skills and problem-solving skills
    • Excellent written and verbal communication skills.
    • Superior customer service skills.
    • Ability to organize competing priorities.
    • Ability to work in a fast-paced environment.
    • Ability to work with multidisciplinary teams
    • Ability to be flexible, demonstrates self-initiation, and the ability to work independently

    LICENSURE/EDUCATION/TRAINING:

    • Current and unrestricted license from the Massachusetts State Board of Registration in Nursing.
    • Associates’ Degree in Nursing or higher from an accredited US school of nursing.
    • Current BLS/CPR Certification
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    Licensed Practical Nurse

    SUMMARY OF POSITION:

    The Licensed Practical Nurse (LPN) reports directly to the Nursing Manager. The LPN performs pre-set tasks, as well as tasks delegated by the Registered Nurse. The LPN renders direct professional nursing care to clinic patients, ensures continuity and quality care, and maintains current nursing knowledge and skills.  The LPN is expected to provide excellent customer service to both internal and external customers.  The LPN works closely with other medical practice staff and participate in vacation and illness coverage.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination. Requires sitting, standing and walking for prolonged periods of time.  Requires normal range of hearing and eye sight to record, prepare, and communicate appropriate forms and reports. Assumes potential exposure to communicable disease and bodily fluids.

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    • Provides general and technical supervision of medical assistants and other ancillary staff in accordance with Health Center policies.
    • Renders professional nursing care for the well-being of patients.
    • Takes patient’s history and vital signs; cleans wounds and changes dressings; administers prescribed medication orally and by injection; and provides health teaching to patients and families related to clinical conditions.
    • Triages patient telephone calls and walk-ins to identify need for urgent care and to make appropriate referrals required for the management of patient care.
    • Obtains required specimens and performs or requests diagnostic laboratory tests; communicates results to provider. Ensure that physician and patient are notified of abnormal test results.
    • Maintains patients’ records by charting nursing observations and actions taken. Ensures the confidentiality of patient records and, promotes patient privacy.
    • Performs or assigns various administrative duties such as patient billing, maintaining stock levels of medicines, linens, bandages, office supplies and forms.
    • Arranges for the repair of maintenance of equipment used in the delivery of patient care. Ensures that patient care areas are kept clean and orderly.
    • Maintains and enhances professional nursing skill and knowledge by attending continuing education programs. Fulfills Massachusetts requirements for continuing nursing education.
    • Provides or arranges for patient education. Instructs patients in the proper use of medical equipment, prescribed regimens and other nursing care regimens. May assume charge responsibilities as required.
    • Performs other duties as requested

    Required Experience/Abilities/Competencies:

    • Minimum of two years of nursing experience
    • Strong computer skills
    • Proficiency in the use of electronic medical records. Experience in EPIC strongly preferred
    • Ability to organize competing priorities
    • Ability to work in a fast-paced environment
    • Strong oral and written communication skills and problem-solving abilities

    Licensure/Education/Training:

    • Current and unrestricted Massachusetts LPN license
    • Certificate of graduation from Licensed Practical Nursing program from an accredited U.S. school of nursing
    • Current CPR/BLS certification
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    Adult Medicine Nurse Practitioner

    SUMMARY OF POSITION:

    The Nurse Practitioner reports directly to the Lead Physician. The nurse practitioner provides primary care to adults in collaboration with physicians in the clinic following established standards and practices. Scope of responsibility includes clinical practice, education, consultation, research, and program coordination.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    This position requires standing and walking for prolonged periods of time.  Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination.  Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate forms and reports.  Requires working under stress in emergency situations.  Requires exposure to communicable disease and bodily fluids.

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    • Provides comprehensive health care to patients as indicated This may include assessment and management of acute and chronic diseases and treatment of injuries
    • Performs complete physical exams and records findings
    • Interprets and integrates data to determine appropriate diagnostic and therapeutic procedures as needed.
    • Makes independent nursing judgments, collaborating with physicians in managing acute and long-term medical needs of patients
    • Orders appropriate laboratory and diagnostic procedures. Synthesizes data to determine preliminary diagnosis and therapeutic plan utilizing principles of prevention
    • Administers medications and injections.
    • Counsels and educates patients and their families on issues of health maintenance, behavior, normal social and physical growth and development.
    • Interviews and advises patients regarding health and illness prevention. Recommends community resources to meet patient and family needs.
    • Instructs patient and family regarding medications and treatment instructions. Provides patient education.
    • Maintains and reviews patients’ records, charts, and other pertinent information.
    • Provides telephone consultation, follow-up phone calls, and triage patient telephone calls.
    • Manages medical and surgical emergencies.
    • Monitors and provides continuity of care between physician visits.
    • Maintains the strictest confidentiality.
    • Attends required meetings and participates in committees as requested.
    • Participates in professional development activities and maintains professional affiliations.
    • Performs other duties as requested

    Required Experience/Abilities/Competencies: 

    • At least three years of professional nursing experience in a primary care group practice/community health center setting required.
    • Knowledge of professional nursing theory, practice, and medical care to give and evaluate patient care.
    • Knowledge of organizational policies, regulations and procedures to administer patient care.
    • Knowledge of medical equipment and instruments to administer patient care.
    • Knowledge of common safety hazards and precautions to establish a safe work environment.
    • Skill in applying and modifying the principles, methods and techniques of professional nursing to provide ongoing patient care.
    • Skill in taking medical history to assess medical condition and interpret findings.
    • Skill in preparing and maintaining records, writing reports, and responding to correspondence.
    • Skill in developing and maintaining department quality assurance.
    • Skill in establishing and maintaining effective working relationships with patients, medical staff, and the public.
    • Ability to maintain quality control standards.
    • Ability to react calmly and effectively in emergency situations.
    • Ability to interpret, adapt and apply guidelines and procedures.
    • Ability to communicate clearly.

    Licensure/Education/Training:

    • Graduate of an accredited school of nursing.
    • Successful completion of an approved Nurse Practitioner program.
    • License/Certified Nurse Practitioner License for Massachusetts.
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    Nurse Practitioner – Behavior Health

    SUMMARY OF POSITION:

    The Nurse Practitioner reports directly to the Director of Behavioral Health for administrative supervision and the Adult Psychiatrist for clinical supervision. The nurse practitioner provides psychiatric evaluations and medication management to adults in collaboration with the Adult Psychiatrist in the practice following established standards and practices. Scope of responsibility includes clinical practice, education, consultation, and program coordination. This position is 80% clinical and 20% administrative time.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    Requires full range of body motion, manual and finger dexterity and eye-hand coordination. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate forms and reports. Requires working under stress in emergency situations. Assumes low potential exposure to communicable disease and bodily fluids.

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home. All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    · Provides comprehensive and continuing care to patients requiring routine and emergency psychiatric evaluation and ongoing medication management.
    · Maintains appropriate medical records on assigned patients, including psychiatric evaluations on new patients and clear assessment of mental status, effectiveness of medication, side effects, and diagnoses of ongoing patients. Uses flagging system of EMR to alert staff to patient issues.
    · Interprets and integrates data to determine appropriate diagnostic and therapeutic procedures as needed.
    · Completes Prior authorizations, SSI applications, and other documents essential to patient care, with the support of the clinician and/or case manager.
    · Attends biweekly supervision sessions with the Adult Psychiatrist.
    · Administers medications and injection
    · Counsels and educates patients on mental health/substance abuse issues. Recommends community resources to meet patient and family needs.
    · Instructs patient and family regarding medications and treatment instructions. Provides patient education.
    · Provides telephone consultation, follow-up phone calls, and triage patient telephone calls.
    · Manages psychiatric emergencies.
    · Maintains the strictest confidentiality.
    · Participates in professional development activities and maintains professional affiliations.
    · Performs other duties as requested.

    Required Experience/Abilities/Competencies:

    · Knowledge of psychiatric nursing theory, practice, and medical care to give and evaluate patient care.
    · Knowledge of organizational policies, regulations and procedures to administer patient care.
    · Skill in applying and modifying the principles, methods and techniques of professional nursing to provide ongoing patient care.
    · Skill in taking medical history to assess medical condition and interpret findings.
    · Skill in preparing and maintaining records, writing psychiatric intake evaluations and medication management notes, establishing the diagnosis, updating the problem and medication lists.
    · Skill in developing and maintaining department quality assurance.
    · Skill in establishing and maintaining effective working relationships with patients, staff, and the public.
    · Ability to maintain quality control standards.
    · Ability to react calmly and effectively in emergency situations.
    · Ability to interpret, adapt and apply guidelines and procedures.
    · Ability to communicate clearly.
    · At least three years of professional psychiatric nursing experience required.

    Required Licensure/Education/Training:

    · Graduate of an accredited school of nursing.
    · Successful completion of an approved Nurse Practitioner program.
    · License/Certified Nurse Practitioner License for Massachusetts.

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    Quality Improvement/Quality Assurance Analyst

    SUMMARY OF POSITION:

    The QI/QA Analyst reports directly to the Manager of Quality Improvement/Quality Assurance/Compliance Officer and provides support to the clinical team, QI/QA Committee and sub committees.  The Analyst is responsible for collecting and analyzing data related to clinical and operational performance improvement activities within the Whittier Street Health Center. The Analyst is a key member of all Quality Improvement teams including maintaining the process of continuous quality improvement for all quality improvement efforts. Scope of responsibility includes data collection, analysis, consultation and program coordination.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    Requires prolonged sitting, some bending, stooping, and stretching.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment.  Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate forms and reports.  Requires working under deadline pressure.

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    • Reports to Manager of QI/QA/Compliance Officer.
    • Assists the Manager of QI/QA in all quality improvement initiatives, operations, community based program evaluation and clinical programs evaluation.
    • Reviews, aggregates and report quality improvement data.
    • Supports methods to train staff and implement the Patient Centered Medical Home in primary care, behavioral health and urgent care clinics.
    • Works on chronic disease management programs, and reports.
    • Participates in internal audits to monitor compliance with regulatory standards including NCQA, Joint Commission, HRSA, MDPH, and FTCA.
    • Works internally with all Clinical Programs Provider Champions.
    • Represents the center at external and internal meetings related to the management of chronic illnesses.
    • Support the Manager of QI/QA and Development Office in writing and submit reports to funding agencies.
    • Maintains the strictest confidentiality.
    • Represents center in organizational/planning meetings with collaborators as appropriate.
    • Attends required meetings and participates in committees as requested.

    Created: July 14th, 2016

    • Participates in professional development activities and maintains professional affiliations.
    • Performs other duties as requested.

    Required Experience/Abilities/Competencies:

    • At least two years’ experience related to clinical data analysis and program evaluation.
    • Knowledge and experience with process improvement models.
    • Knowledge of organizational policies, procedures and systems.
    • Ability to organize, synthesize and analyze large amounts of information.
    • Skill in preparing and maintaining records, writing reports, and responding to correspondence.
    • Ability to understand and meet the information needs of clinical and administrative customers.
    • Competence in data analysis, system design and analysis, customer service preferred.
    • Ability to manage multiple projects and deliver required products in a timely manner.
    • Advanced proficiency use of desktop productivity tools including Excel, Access, Word and Power Point
    • Demonstrated ability to use ACCESS, SQL or similar analytic tools.
    • Excellent interpersonal skills and demonstrated ability to work in a team oriented environment.
    • Strong verbal and written skills. Must be able to communicate effectively with diverse audiences including physicians, nurses, allied health professionals, administrator and a wide-variety of non-technical staff.
    • Ability to explain data analysis to non-technical audiences.

    Licensure/Education/Training:

    Bachelor’s degree (or equivalent experience) in a relevant discipline.

    Minimum 2 years of experience in a position focused on the delivery of numerical data to a wide variety of customers.

    • Experience in health care strongly preferred.

     

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    Network Support (MIS)

    SUMMARY OF POSITION:

    The Support Technician reports directly to the CIO and is responsible for providing hardware/software expertise and support to IS projects & customers.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    Requires full range of body motion including handling and lifting computer equipment, manual and finger dexterity and eye-hand coordination. Requires sitting, standing and walking for prolonged periods of time.  Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate forms and reports.

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    • Sets up and installs new workstations and any other materials required for the effective and efficient business use of project deliverables as well as their ongoing technical support and maintenance.
    • Provides general maintenance, repair and trouble shooting of desktop hardware and software.
    • Configures TCP/IP protocol suite in accordance with the established policies and procedures of the MIS department and the center standards
    • Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.
    • Assists with the maintenance and deployment of the Center’s anti-virus software
    • Assists with the maintenance and deployment of the Center’s backup system
    • Assists with the development of a scaleable infrastructure for future growth in both size and services
    • Assists MIS Management with administration of computerized security and telephone systems
    • Maintains network users lists, change of scope documents, hardware inventory documentation
    • Participates in review and evaluation of services and the continuing development and implementation of new IS deployments in a manner, which will advance the Center’s capabilities and user-constituency computing and communications environment
    • Represents Information Systems on committees and attend required meeting as requested
    • Participates in computer development activities and maintain professional affiliations
    • Performs other duties as requested

    Required Experience/Abilities/Competencies:

    • Experience in Microsoft Office desktop, Windows NOS & W/S OS
    • Familiarity with installation and configuring network printers
    • Ability to communicate with and understand the needs of non-technical internal clients
    • Demonstrates a strong sense of teamwork in the creation, maintenance and reporting of complex computer issues
    • Ability to perform administrative tasks and responsibilities
    • Strong database background with emphasis on integrating multiple functional systems preferred.
    • Strong written and oral communication skills; active listening skills and a demonstrated ability to influence without direct authority; an ability to function in a collaborative and collegial environment; and an ability to generate trust and build alliances with co-workers
    • Knowledgeable with all PC office and network applications

    Licensure/Education/Training:

    • Bachelor Degree in business or technical field from an accredited college or university