Career Listing

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    LAB TESTING PERSONNEL 1

    SUMMARY OF POSITION:

    The Lab Testing Personnel 1 reports directly to the Laboratory Director   This position is responsible for performing routine diagnostic tests in all areas of the laboratory up to the moderate complexity level appropriate to their educational training or experience, and technical abilities.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    Requires sitting, bending, stooping, and stretching.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.  Requires normal range of hearing and eyesight to record, prepare and communicate appropriate forms and reports as needed

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    • Performs a variety of routine and specialized tests up to the moderate complexity level where competency has been demonstrated.
    • Oversees specimen processing, test performance, and reporting of results.
    • Identifies problems that adversely affect test performance or reporting of test results and of correcting them or reporting them to the laboratory supervisor or Testing Personnel II.
    • Adheres to Laboratory’s established policies when test systems deviate from acceptable levels of performance and document necessary corrective measures taken.
    • Follows quality control guidelines and document findings, problems and corrective measures taken.
    • Performs and document preventive maintenance calibration checks and linearity studies on equipment used and are familiar with trouble shooting procedures when problems arise.
    • Participates in the laboratory’s QA/QC program.
    • Advises laboratory and clinical staff on special collection and handling techniques for specimens to be processed on site or for transport to reference laboratories.
    • Ensures that P.T. samples are treated in the same manner as patient samples and that documentation reflect this practice.
    • Performs other duties as requested.

    Required Experience/Abillities/Competencies:

    • Experience in a clinical laboratory setting for tests in this category.

    Licensure/Education/Training:

    • Associate Degree in chemical, physical, biological science, or medical laboratory technology from an accredited college or university
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    LICENSED PRACTICAL NURSE

    SUMMARY OF POSITION:

    The Licensed Practical Nurse (LPN) reports to the Director of Nursing, with direct, routine supervision by the Charge Nurse. The LPN renders direct professional nursing care to clinic patients, ensures continuity and quality care, maintains current nursing knowledge and skills, and performs tasks as delegated by the Registered Nurse. The LPN is expected to provide excellent customer service to both internal and external customers.  The LPN works closely with other medical practice staff and participate in vacation and illness coverage.

    The Licensed Practical Nurse actively participates in Quality Assurance and Improvement initiatives, supports the RN in the performance of Care Coordination activities, performs duties having direct or indirect connection to the Boston Health Equity Project (BHEP), and serves as a member of BHEP Task Force Levels II & III.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination. Requires sitting, standing and walking for prolonged periods of time.  Requires normal range of hearing and eye sight to record, prepare, and communicate appropriate forms and reports. Assumes potential exposure to communicable disease and bodily fluids.

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    • Provides general and technical supervision of medical assistants and other ancillary staff in accordance with Health Center
    • Renders professional nursing care for the well-being of patients.
    • Takes patient’s history and vital signs; cleans wounds and changes dressings; administers prescribed medication orally and by injection; and provides health teaching to patients and families related to clinical conditions.
    • Initiates prescription medication refills and reconciles medication lists for improved care coordination
    • Completes prior authorization requests for medications and imaging studies, communicates with provider and patient, and follows up on requests
    • Triages patient telephone calls and walk-ins to identify need for urgent care and to make appropriate referrals required for the management of patient care.
    • Obtains required specimens and performs or requests diagnostic laboratory tests; communicates results to provider. Ensure that physician and patient are notified of abnormal test results.
    • Maintains patients’ records by charting nursing observations and actions taken. Ensures the confidentiality of patient records and, promotes patient privacy.
    • Performs or assigns various administrative duties such as patient billing, maintaining stock levels of medicines, linens, bandages, office supplies and forms.
    • Arranges for the repair of maintenance of equipment used in the delivery of patient care. Ensures that patient care areas are kept clean and orderly.
    • Provides or arranges for patient education. Instructs patients in the proper use of medical equipment, prescribed regimens and other nursing care regimens.
    • Serves as a member of BHEP Task Force Levels II & III, performing associated tasks as required (e.g.: blood pressure checks, diabetes education, lab work visits)
    • Assists the RN in the development and maintenance of integrated patient care plans aimed at preventing disease exacerbation, improving outcomes, increasing patient engagement in self-care, lowering risk status score, minimizing hospital and ER utilization, and reducing care costs by preventing duplication of tasks
    • Performs tasks delegated by the RN and delegates others to the medical assistant, as appropriate
    • May be required to perform provider co-visits and care coordination visits, based on experience and skill level, as assessed by the Charge Nurse
    • Maintains and enhances professional nursing skill and knowledge by attending continuing education programs. Fulfills Massachusetts requirements for continuing nursing education. Attends seminars and/or classes on Quality assurance, Care Coordination, and other relevant topics, as required.
    • Performs other duties as requested

    Required Experience/Abilities/Competencies:

    • Minimum of two years of nursing experience
    • Strong computer skills
    • Proficiency in the use of electronic medical records – Experience in EPIC strongly preferred
    • Ability to organize competing priorities
    • Ability to work in a fast-paced environment
    • Strong oral and written communication skills and problem-solving abilities

    Licensure/Education/Training:

    • Current and unrestricted Massachusetts LPN license
    • Certificate of graduation from a Licensed Practical Nursing program at an accredited U.S. school of nursing
    • Current CPR/BLS certification
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    Medical Assistant

    SUMMARY OF POSITION:

    This position reports directly to the Lead Medical Assistant and Director of Nursing. The medical assistant provides clinical and specified non-clinical support to assist in the delivery of primary health care and patient care management.  The medical assistant works closely with the medical practice team.

    TYPICAL PHYSICAL DEMANDS/CONDITIONS:

    Requires standing and walking for prolonged periods of time.  Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination.  Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate information, forms and reports. Assumes exposure to communicable disease and bodily fluids.

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

     ESSENTIAL FUNCTIONS:

    • Performs and documents assigned procedures, including but not limited to: vital signs, EKG’s, peak flow assessment and urine dipstick.
    • Performs as a liaison between patients and providers.
    • Prepares patients for exams and treatments, assists provider in medical procedures and treatments.
    • Sets up and restocks exam rooms, maintains order and cleanliness of rooms.
    • Communicates restocking needs to the Lead Medical Assistant.
    • Maintains equipment in its proper working order, including cleaning and sterilizing of instruments.
    • Maintains the strictest confidentiality.
    • Attends required meetings and participates in committees as requested.
    • Documents in patient records, patient contact attempts and patient telephone and written communications
    • Assists with referrals
    • Communicates with parents and patients as needed to obtain information or relay referral information
    • Complies with all policies and procedures.
    • Coordinates care with other team members
    • Prepare Pre- Visit documentation in accordance with other team members
    • If bilingual, may be required to interpret upon request.
    • Performs other duties as requested 

    REQUIRED EXPERIENCE/ABILITIES/COMPETENCIES:

     

    • 2-3 years’ in Primary Care
    • Bililungal – Spanish Required
    • Knowledge of EPIC
    • Hospital experience preferred
    • Knowledge of medical practice and care to assist in direct patient care activities.
    • Knowledge of examination, diagnostic and treatment room procedures.
    • Knowledge and use of medical equipment and instruments to administer care.
    • Knowledge of common safety hazards and precautions to establish a safe work environment.
    • Skill in assisting in a variety of treatments as directed.
    • Skill in taking vital signs.
    • Skill in maintaining medical records and recording test results according to regulatory and/or organizational policies and procedures.
    • Skill in establishing and maintaining effective working relationships with patients, physicians and providers, and the public.
    • Ability to maintain quality control standards.
    • Ability to react calmly and effectively in emergency situations.
    • Ability to interpret, adapt and apply guidelines and procedures.
    • Ability to communicate clearly in spoken and written manner.
    • Ability to maintain confidentiality.
    • Demonstrates strong customer service skills and behaviors.

    LICENSURE/EDUCATION/TRAINING:

    • Graduate of accredited Medical Assistant program.
    • Medical Assistant Certificate
    • Current CPR certification.
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    Dental Assistant

    SUMMARY OF POSITION:

    The Dental Assistant reports directly to the Director of Dental Services. The Dental Assistant provides chair side assistance to dentist, dental hygienists, and dental externs/students. The Dental Assistant also performs various administrative tasks as designated by the Dental Office Manager.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    Requires sitting, bending, stooping, and stretching.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.  Requires normal range of hearing and eyesight to record, prepare and communicate appropriate forms and reports as needed.

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    • Assists with patient management by seating and preparing patient for treatment, assists with patient comfort and anxiety reduction during treatment and prepares patients for dismissal following treatment.
    • Prepares amalgams and adhesives and applies topical fluoride. Wraps and sterilizes instruments and cleans workstation between patients.
    • Exposes and develops radiographs for dental diagnostic purposes.
    • Instructs an individual in oral hygiene techniques and preventative procedures.
    • Removes sutures, and applies topical anesthetic and desensitizing agents.
    • Confirms patient appointments and recalls.
    • Performs clerical functions to maintain patient charts and schedule treatment.
    • Prepares daily schedules and pulls/re-files patient charts.
    • Checks for communicable diseases and advises dentist as necessary.
    • Records examination findings and/or treatment procedures to patient charts.
    • Processes dental insurance forms for private/mass health carriers.
    • Performs other duties as requested

    REQUIRED EXPERIENCE/ABILITIES/COMPETENCIES:

    • General knowledge of the equipment, materials, procedures, and terminology used in dentistry. Basic knowledge of professional and legal standards required for working as a dental assistant.  Knowledge of and strict adherence to proper infection control protocols.
    • Basic knowledge of the standards, principles and practices related to each of the following:
    • Radiological functions and /or Expanded Function Dental or Orthodontic Dental Assistants.
    • Skill in operation of x-ray equipment and the processing of film.
    • Skill in mixing amalgams, cements, and impression materials.
    • Skill in organizing workstations.
    • Skill in chair side assistance including fourhanded dentistry.
    • Skill in reading patient charts and extracting significant information.
    • Skill in performing cardiopulmonary resuscitation.
    • Skill in maintaining supplies, instrument inventory and ordering as required.
    • Computer competency: Microsoft Office and Outlook email
    • Proficient customer service skills
    • Ability to work with a diverse population and staff.
    • Ability to establish and maintain an effective working relationship with co-workers and staff.

    LICENSURE/CERTIFICATION/EDUCATION/TRAINING: 

    • High School Diploma or higher
    • Completion of intensive training program leading to a certificate in dental assisting including required 160-350 externship hours OR minimum of three years of dental assisting experience.
    • Massachusetts Radiology Certification

     

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    Nurse Practitioner – Behavior Health

    SUMMARY OF POSITION:

    The Nurse Practitioner reports directly to the Director of Behavioral Health for administrative supervision and the Adult Psychiatrist for clinical supervision. The nurse practitioner provides psychiatric evaluations and medication management to adults in collaboration with the Adult Psychiatrist in the practice following established standards and practices. Scope of responsibility includes clinical practice, education, consultation, and program coordination. This position is 80% clinical and 20% administrative time.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    Requires full range of body motion, manual and finger dexterity and eye-hand coordination. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate forms and reports. Requires working under stress in emergency situations. Assumes low potential exposure to communicable disease and bodily fluids.

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home. All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    · Provides comprehensive and continuing care to patients requiring routine and emergency psychiatric evaluation and ongoing medication management.
    · Maintains appropriate medical records on assigned patients, including psychiatric evaluations on new patients and clear assessment of mental status, effectiveness of medication, side effects, and diagnoses of ongoing patients. Uses flagging system of EMR to alert staff to patient issues.
    · Interprets and integrates data to determine appropriate diagnostic and therapeutic procedures as needed.
    · Completes Prior authorizations, SSI applications, and other documents essential to patient care, with the support of the clinician and/or case manager.
    · Attends biweekly supervision sessions with the Adult Psychiatrist.
    · Administers medications and injection
    · Counsels and educates patients on mental health/substance abuse issues. Recommends community resources to meet patient and family needs.
    · Instructs patient and family regarding medications and treatment instructions. Provides patient education.
    · Provides telephone consultation, follow-up phone calls, and triage patient telephone calls.
    · Manages psychiatric emergencies.
    · Maintains the strictest confidentiality.
    · Participates in professional development activities and maintains professional affiliations.
    · Performs other duties as requested.

    Required Experience/Abilities/Competencies:

    · Knowledge of psychiatric nursing theory, practice, and medical care to give and evaluate patient care.
    · Knowledge of organizational policies, regulations and procedures to administer patient care.
    · Skill in applying and modifying the principles, methods and techniques of professional nursing to provide ongoing patient care.
    · Skill in taking medical history to assess medical condition and interpret findings.
    · Skill in preparing and maintaining records, writing psychiatric intake evaluations and medication management notes, establishing the diagnosis, updating the problem and medication lists.
    · Skill in developing and maintaining department quality assurance.
    · Skill in establishing and maintaining effective working relationships with patients, staff, and the public.
    · Ability to maintain quality control standards.
    · Ability to react calmly and effectively in emergency situations.
    · Ability to interpret, adapt and apply guidelines and procedures.
    · Ability to communicate clearly.
    · At least three years of professional psychiatric nursing experience required.

    Required Licensure/Education/Training:

    · Graduate of an accredited school of nursing.
    · Successful completion of an approved Nurse Practitioner program.
    · License/Certified Nurse Practitioner License for Massachusetts.

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    PATIENT CARE SERVICE REPRESENTATIVE

    SUMMARY OF POSITION:

    The Patient Care Service Representative reports directly to the Director of Operations. The Patient Care Service Representative is responsible for ensuring that all registrations for patients are created and updated in an accurate and timely manner, providing a high level of exceptional customer service skill, and focusing on achieving quality standards and data integrity measures.

    TYPICAL PHYSICAL DEMANDS:

    Requires prolonged sitting, some bending, stooping, and stretching.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.  Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate forms and reports.

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    • Answers telephone queue system and schedules appointments for all providers.
    • Establishes provider schedule, calendar, and reviews scheduling on a weekly basis to minimize scheduling conflicts.
    • Sends out weekly/annual reminders for appointments or call patients, as directed.
    • Greets and directs all incoming/outgoing patients and provides information as appropriate.
    • Verifies demographic and insurance information with patient and change as necessary on record and in computer.
    • Prepares and processes encounter forms accurately and checkout paperwork accurately.
    • Documents payments on encounter form; maintains original and completes other checkout paperwork as necessary.
    • Implements message paging when directed.
    • Works closely with other staff in the medical group.
    • Participates in vacation and illness coverage.
    • Maintains a clean and organized work area and patient waiting area.
    • Photocopies and faxes materials as required.
    • Accesses computer and inputs data as required.
    • Monitors supplies and notifies supervisor when needed.
    • Monitors patient flow within the office.
    • Attends staff meetings and training, as needed.
    • Performs other duties as requested.

    Required Experience/Abilities/Competencies:

    • One-year prior experience in a health care environment
    • Working knowledge of the registration function of integrated practice management systems in a healthcare environment
    • Advanced customer service skills
    • Advanced phone and communication skills
    • Full understanding of insurance eligibility
    • Experience utilizing Microsoft Office and other computer software
    • Ability to maintain strict confidentiality regarding patient’s medical information
    • Ability to sort and file materials correctly by alphabetic or numeric systems
    • Ability to read, understand and follow oral and written instruction
    • Ability to establish and maintain effective working relationship with staff

    Licensure/Education/Training:

    High School Diploma or higher