Career Listing

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    Registered Dietitian

    SUMMARY OF POSITION:

    This position reports directly to Director of Wellness Initiatives. The Registered Dietitian conducts one-on-one patient visits to improve overall medical nutrition therapy. Also this position supports the Center’s diabetes clinic, medical group visits and Center-based and offsite support groups.  The Registered Dietitian provides nutrition education to all Whittier patients in the health disparities collaborative including, but not limited to, diabetes, obesity, cardiovascular, cancer, and depression. This position performs collection and documentation of anthropometrics, dietary assessments and nutritional risk assignments and assignment of food package prescriptions.  The Registered Dietitian conducts in-services and cooking demonstrations.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    This position requires lifting of office supplies, ability to stand while conducting health fairs, in-services, cooking demonstrations.  This position requires sitting, bending, stooping, and stretching.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.  Requires normal range of hearing and eyesight to record, prepare and communicate appropriate forms and reports as needed.

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    • Conducts one-on-one patient visits to improve overall medical nutrition therapy.
    • Generates an obesity initiative within the diabetes collaborative (individual and group efforts) that can be spread to all patients at the health center.
    • Provides nutrition counseling within the weekly diabetes clinic and bi-monthly diabetes group medical visits and to patients in all of the Center-wide health disparities collaborative.
    • Creates, through collaboration with outside sources a cultural and literacy-sensitive meal/food selection library of written materials.
    • Participates as key member of the diabetes work team, expanding Whittier’s multi-disciplinary team approach to improving diabetes care.
    • Participates in planning, development and evaluation of educational materials and group nutrition education sessions.
    • Communicates with health care community on issues pertaining to participant needs.
    • Participates in nutrition in-services, department policy-making, staff meetings, and outreach nutrition activities in the community.
    • Participates in community education and health fairs.
    • Provides patient care that is compassionate, appropriate, and effective for the treatment of health problems and the promotion of health.
    • Demonstrates knowledge about established and evolving biomedical, clinical, and cognate sciences and the application of this knowledge to patient care.
    • Investigate and evaluate his/her patient care, appraise and assimilate scientific evidence, and improve his/her patient care practices.
    • Demonstrate interpersonal and communication skills that result in effective information exchange and teaming with patients, their patients’ families, and professional associates.
    • Demonstrate an awareness of and responsiveness to the larger context and system of health care and the ability to effectively call on system resources to provide care that is of optimal value.
    • Choses appropriate diagnostics tests and addresses abnormal results of diagnostic tests.
    • Makes appropriate diagnoses and choses appropriate treatments.
    • Appropriately completes medical record documentation in a timely fashion, including PMH, family history, and social history.
    • Performs other duties as requested.

    Required Experience/Abilities/Competencies:

    • One-year experience in clinical or community nutrition counseling.
    • Demonstrated leadership and decision-making capabilities.
    • Ability to accurately obtain and plot anthropometric measurements.
    • Ability to write clear and concise notes in participant records.
    • Ability to conduct accurate record reviews.
    • Ability to complete reports in a timely manner.
    • Ability to make referrals to human service agencies when appropriate.
    • Ability to address nutrition concerns with strong knowledge base.
    • Ability to communicate effectively with health care providers and participants.
    • Demonstrated computer proficiency in Microsoft Office and other computer software
    • Experience working with multicultural populations.
    • Ability to be flexible in working at multiple sites and ability to work a flexible schedule.

    Licensure/Education/Training:

    • Bachelor’s Degree in nutrition or Public Health Nutrition from accredited college or university
    • RD or LDN Required
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    Acupuncturist

    SUMMARY OF POSITION:

    Practices acupuncture based upon traditional oriental medical theories to improve and maintain health through the stimulation to acupuncture points and channels.

    ESSENTIAL FUNCTIONS:

    • Provides assessment, diagnoses and treatment according to traditional oriental medical methods. Obtains pertinent history, performs appropriate physical assessment and diagnosis. Develops and implements acupuncture treatment plan with short and long term goals based on approved standards of care. Provides evidence based acupuncture and acupressure treatments according to plan.
    • Consults with the Adult Medicine team and other providers to ensure prescribed treatment plan is compatible with recommendations from other team members. Provides ongoing communication with the patient’s referring physician and other health care providers to ensure continuity of care.
    • Evaluates the effectiveness of the care plan; counsels patient in meeting established goals. Meets assessed needs and ensures short and long term goals are met. Plans follow up care as needed.
    • Documents patients’ records in an accurate and timely manner. Documents acupuncture visits and records pertinent data in online medical record in accordance with Whittier Health Center.  Completes all relevant paperwork; submits forms and reports in a timely manner

    Required Experience/Abilities/Competencies:

    2-5 years related work experience required.

    Licensure/Education/Training:

    • Graduation from an accredited acupuncture school.
    • NCCAOM Board Certified
    • License required in the State of Massachusetts
    • Must carry own malpractice insurance
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    Registered Nurse

    SUMMARY OF POSITION:

    The Registered Nurse reports to the Director of Nursing, with direct, routine supervision by the Charge Nurse. The Registered Nurse is responsible for providing direct and indirect professional nursing care to patients, provides continuity and quality care by ensuring accessibility of health care services offered and provided within the department. The Registered Nurse works closely with other medical practice staff and provides coverage when needed.

    The Registered Nurse actively participates in Quality Assurance and Improvement activities, provides indirect supervision to Licensed Practical Nurses, plays a leading role on the Care Coordination Team, performs duties having direct or indirect connection to the Boston Health Equity Project (BHEP), such as group visits for patient education, and assists in leading BHEP Task Force Levels II & III.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination. Requires sitting, standing and walking for prolonged periods of time.  Requires normal range of hearing and eye sight to record, prepare, and communicate appropriate forms and reports. Assumes potential exposure to communicable disease and bodily fluids.

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as a Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    • Provides general and technical supervision of medical assistants and other ancillary staff in accordance with Health Center
    • Provides professional nursing care for the well being of patients.
    • Takes patient’s history and vital signs; cleans wounds and performs dressing changes, administers prescribed medications orally and by injection; and provides health teaching to patients and families related to clinical conditions.
    • Initiates prescription medication refills and reconciles medication lists for improved care coordination
    • Completes prior authorization requests for medications and imaging studies, communicates with provider and patient, and follows up on requests
    • Triages patient telephone calls and walk-ins to identify need for urgent care and to make appropriate referrals required for the management of patient care.
    • Obtains required specimens and performs or requests diagnostic laboratory tests; communicates results to provider. Ensures that physician and patient are notified of abnormal test results per team provider request.
    • Maintains patient records by charting nursing observations and actions taken. Ensures the confidentiality of patient records and promotes patient privacy.
    • Performs or assigns various administrative duties such as maintaining stock levels of medical supplies as required.
    • Arranges for the repair of maintenance of equipment used in the delivery of patient care and Ensures that patient care areas are kept clean and orderly.
    • Provides or arranges for patient education. Instruct patients in the proper use of medical equipment, prescribed regimens and other nursing care regimens. Assist with counseling regarding self -management goals
    • May assume Charge Nurse Responsibilities as required.
    • Plans and integrates care for people with chronic diseases
    • Coordinates care with other team members, including primary care providers, Behavioral Health, clinical pharmacist, nutritionist, pharmacy, health plan-associated care managers, specialists, and others
    • Assists in leading and managing BHEP Task Force Levels II & III
    • Develops and maintains integrated patient care plans aimed at preventing disease exacerbation, improving outcomes, increasing patient engagement in self-care, lowering risk status score, minimizing hospital and ER utilization, and reducing care costs by preventing duplication of tasks
    • Leads patient group visits, as scheduled
    • Attends morning huddles
    • Supports efforts to increase patient access and improve care quality by performing provider co-visits, as directed by Charge Nurse
    • Delegates tasks to the LPN and medical assistant, as appropriate
    • Assists with referrals and links to community resources
    • Performs ongoing evaluation/documentation of patient progress/risk status
    • Ensures and maintains all necessary documentation including but not limited to ED and Hospital Utilization Logs.
    • Maintains and enhances professional nursing skill and knowledge by attending continuing education programs. Fulfills Massachusetts requirements for continuing nursing education. Attends seminars and/or classes on Quality assurance, Care Coordination, and other relevant topics, as required.
    • Performs other duties as required.

    Required Experience/Abilities/Competencies:

    • Minimum of one year’s nursing experience in ambulatory care environment.
    • High-level clinical competence in nursing skills and nursing specialty area.
    • Demonstrates thorough understanding of the Patient-Centered Medical Home Model
    • Proficiency in the use of Microsoft Office products
    • Proficiency in the use of electronic medical records (EMR) – knowledge of Epic strongly preferred
    • Strong communication skills and problem-solving skills
    • Excellent written and verbal communication skills.
    • Superior customer service skills.
    • Ability to organize competing priorities.
    • Ability to work in a fast-paced environment.
    • Ability to work with multidisciplinary teams
    • Ability to be flexible, demonstrates self-initiation, and the ability to work independently

    Licensure/Education/Training:

    • Current and unrestricted license from the Massachusetts State Board of Registration in Nursing.
    • Associates’ Degree in Nursing or higher from an accredited US school of nursing.
    • Current BLS/CPR Certification
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    Medical Assistant

    SUMMARY OF POSITION:

    This position reports directly to the Lead Medical Assistant and Director of Nursing. The medical assistant provides clinical and specified non-clinical support to assist in the delivery of primary health care and patient care management.  The medical assistant works closely with the medical practice team.

    TYPICAL PHYSICAL DEMANDS/CONDITIONS:

    Requires standing and walking for prolonged periods of time.  Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination.  Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate information, forms and reports. Assumes exposure to communicable disease and bodily fluids.

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

     ESSENTIAL FUNCTIONS:

    • Performs and documents assigned procedures, including but not limited to: vital signs, EKG’s, peak flow assessment and urine dipstick.
    • Performs as a liaison between patients and providers.
    • Prepares patients for exams and treatments, assists provider in medical procedures and treatments.
    • Sets up and restocks exam rooms, maintains order and cleanliness of rooms.
    • Communicates restocking needs to the Lead Medical Assistant.
    • Maintains equipment in its proper working order, including cleaning and sterilizing of instruments.
    • Maintains the strictest confidentiality.
    • Attends required meetings and participates in committees as requested.
    • Documents in patient records, patient contact attempts and patient telephone and written communications
    • Assists with referrals
    • Communicates with parents and patients as needed to obtain information or relay referral information
    • Complies with all policies and procedures.
    • Coordinates care with other team members
    • Prepare Pre- Visit documentation in accordance with other team members
    • If bilingual, may be required to interpret upon request.
    • Performs other duties as requested 

    REQUIRED EXPERIENCE/ABILITIES/COMPETENCIES:

     

    • 2-3 years’ in Primary Care
    • Bililungal – Spanish Required
    • Knowledge of EPIC
    • Hospital experience preferred
    • Knowledge of medical practice and care to assist in direct patient care activities.
    • Knowledge of examination, diagnostic and treatment room procedures.
    • Knowledge and use of medical equipment and instruments to administer care.
    • Knowledge of common safety hazards and precautions to establish a safe work environment.
    • Skill in assisting in a variety of treatments as directed.
    • Skill in taking vital signs.
    • Skill in maintaining medical records and recording test results according to regulatory and/or organizational policies and procedures.
    • Skill in establishing and maintaining effective working relationships with patients, physicians and providers, and the public.
    • Ability to maintain quality control standards.
    • Ability to react calmly and effectively in emergency situations.
    • Ability to interpret, adapt and apply guidelines and procedures.
    • Ability to communicate clearly in spoken and written manner.
    • Ability to maintain confidentiality.
    • Demonstrates strong customer service skills and behaviors.

    LICENSURE/EDUCATION/TRAINING:

    • Graduate of accredited Medical Assistant program.
    • Medical Assistant Certificate
    • Current CPR certification.
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    Dental Assistant

    SUMMARY OF POSITION:

    The Dental Assistant reports directly to the Director of Dental Services. The Dental Assistant provides chair side assistance to dentist, dental hygienists, and dental externs/students. The Dental Assistant also performs various administrative tasks as designated by the Dental Office Manager.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    Requires sitting, bending, stooping, and stretching.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.  Requires normal range of hearing and eyesight to record, prepare and communicate appropriate forms and reports as needed.

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    • Assists with patient management by seating and preparing patient for treatment, assists with patient comfort and anxiety reduction during treatment and prepares patients for dismissal following treatment.
    • Prepares amalgams and adhesives and applies topical fluoride. Wraps and sterilizes instruments and cleans workstation between patients.
    • Exposes and develops radiographs for dental diagnostic purposes.
    • Instructs an individual in oral hygiene techniques and preventative procedures.
    • Removes sutures, and applies topical anesthetic and desensitizing agents.
    • Confirms patient appointments and recalls.
    • Performs clerical functions to maintain patient charts and schedule treatment.
    • Prepares daily schedules and pulls/re-files patient charts.
    • Checks for communicable diseases and advises dentist as necessary.
    • Records examination findings and/or treatment procedures to patient charts.
    • Processes dental insurance forms for private/mass health carriers.
    • Performs other duties as requested

    REQUIRED EXPERIENCE/ABILITIES/COMPETENCIES:

    • General knowledge of the equipment, materials, procedures, and terminology used in dentistry. Basic knowledge of professional and legal standards required for working as a dental assistant.  Knowledge of and strict adherence to proper infection control protocols.
    • Basic knowledge of the standards, principles and practices related to each of the following:
    • Radiological functions and /or Expanded Function Dental or Orthodontic Dental Assistants.
    • Skill in operation of x-ray equipment and the processing of film.
    • Skill in mixing amalgams, cements, and impression materials.
    • Skill in organizing workstations.
    • Skill in chair side assistance including fourhanded dentistry.
    • Skill in reading patient charts and extracting significant information.
    • Skill in performing cardiopulmonary resuscitation.
    • Skill in maintaining supplies, instrument inventory and ordering as required.
    • Computer competency: Microsoft Office and Outlook email
    • Proficient customer service skills
    • Ability to work with a diverse population and staff.
    • Ability to establish and maintain an effective working relationship with co-workers and staff.

    LICENSURE/CERTIFICATION/EDUCATION/TRAINING: 

    • High School Diploma or higher
    • Completion of intensive training program leading to a certificate in dental assisting including required 160-350 externship hours OR minimum of three years of dental assisting experience.
    • Massachusetts Radiology Certification

     

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    Director of Development

    SUMMARY OF POSITION:

    The Director of Development reports to the President & CEO. This position is responsible for the research; coordination and execution of all grant proposals and planning, coordinating and executing all special events, which includes securing significant corporate sponsorships and individual ticket sales in support of these events. This position helps develop the strategy and plays a critical role in growing a comprehensive program to increase and sustain annual philanthropic support for Whittier Street Health Center. The Director of Development is responsible for leading all Marketing, Brand Development and Communications Strategies. The Director of Development participates in the planning and implementation of an integrated fundraising plan for the Center and undertakes other responsibilities as requested. The Director of Development coordinates with the VP of Programs and Business Development and the President and Chief Executive Officer, as appropriate, to ensure that all grant proposals and special events are created, presented and conducted with the goal of building awareness about Whittier Street Health Center and identifying and engaging potential major donors. Supervises the Manager of Development and Marketing and Grant Writer.

    ESSENTIAL FUNCTIONS:

    Corporate, Foundation and Government Relations 

    • Effectively manage a comprehensive funds development plan that will enable the timely implementation of the strategic plan and meet the ongoing financial needs of the organization
    • Designs a strategic plan for corporate and foundation fundraising and provides a vision that will help to ensure and enhance Whittier Street Health Center’s standing in the
    • Cultivates, manages, and stewards relationships with donors and prospects including individuals, corporations, foundations, and government agencies; leverage the CEO’s and other appropriate senior managers’ time in cultivating high-potential donors and prospects
    • Writes and prepares high-quality proposals, grants, reports, mailings, and acknowledgements required to support ongoing fundraising activities
    • Assists with developing government relations and public funding strategy, utilizing public affairs consultants where appropriate
    • Designs and implements individual strategies for soliciting corporate & foundation gifts and charitable grants to support Whittier’s initiatives
    • Collaborates with program managers across the Center on the development and submission of existing public sector grant proposals and new private
    • Actively researches grant opportunities that align with the Center’s Strategic Plan initiatives and operating support needs
    • Provides support to the Whittier Health and Wellness Foundation Board and Community Board

    Special Events:

    • Responsibilities in the production of events will include but are not limited to volunteer recruitment, stewardship and coordination; development of printed materials; negotiating contracts, managing vendor relationships; scheduling
    • Identifies, solicits and stewards corporate sponsorships for the events and for maximizing individual sponsorships and ticket
    • Provides leadership in planning major special events including venue planning and logistics; design, printing and mailing of invitations; corporate and individual sponsorship; table captains recruitment and coordination; support and coordination of volunteer committees, and other related areas as
    • Works closely with other staff on planning and logistics and support efforts to use events in identifying, cultivating and involving
    • Works with Development Coordinator to produce invitation, registration and sponsor lists for events and event solicitations.
    • Recruits, trains and supervises volunteers and interns to assist with special event planning
    • Accountable for strategic planning of events throughout year, including cultivation, fundraising and recognition of high-end donors
    • Participates in defining and carrying out development objectives and priorities for entire organization
    • Works with Development Consultant to research and solicit campaign prospects
    • Performs other duties as requested

    Marketing and Communications:

    Responsible for the development and implement of the Center’s Marketing Plan to support business goals, mission and vision

    Effectively promote key areas of health services, organizational strengths, and philosophical uniqueness that establish clear areas of market differentiation and initiatives to maintain the Center’s leadership as a premiere urban health center

    Works collaboratively with the Center’s Public Relations Consultant and other fundraising, marketing and governmental relations consultants

    Collaborates with the senior managers and Marketing Committees (Internal and External) on the development of all marketing materials (WEBSITE, annual reports, advertisement, flyers, etc) to position Whittier for success and heighten its visibility among Whittier’s constituents (funders, strategic partners, current and potential patients and donors, healthcare and human services community, public at large)

    Required Experience/Abilities/Competencies: 

    • Three to five years of advancement or related experience, showing increasing levels of responsibility in development
    • A solid understanding of the role of Foundation, Corporation, and Individual Giving to support a major gifts
    • Ability to research potential sources of foundation and grant support from local and national funding
    • A proven track record of significantly increasing grant and special event results
    • Demonstrated success planning and implementing successful (five-figure and above) special events in a nonprofit environment.
    • Strong knowledge of MS Office, including Excel and PowerPoint and Raiser’s
    • Demonstrated supervisory
    • Ability to think strategically and partner with key
    • Demonstrated writing, speaking, and listening
    • Ability to prioritize and manage multiple projects and to initiate new
    • Working knowledge of Boston corporate philanthropic community and familiarity with Boston’s communities of color strongly
    • Ability to work effectively with corporate donors, board members, volunteers, vendors, and other staff.

    Licensure/Education/Training: 

    • Bachelors’ Degree from an accredited college or university
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    Grants Writer/Communications Specialist

    SUMMARY OF POSITION: 

    Under the direction of the Director of Development, the Grant Writer/Communications Specialist will researches grant opportunities that match the goals and objectives of Whittier Street Health Center. The Grant Writer/Communications Specialist will gather information from various departments and coordinate/write grant proposals for government, state, corporate and foundation funds. The incumbent will follow up with grantors to determine/monitor grant status and perform analytical work in writing, maintaining, reviewing and coordinating grant administration. Additionally,  the Grant Writer/Communications Specialist is responsible for the writing of wide spread development communication vehicles including fund raising materials and marketing correspondences, proposals, presentations and speeches for the President and CEO.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    This position requires sitting, bending, stooping, and stretching.  It requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.  Requires normal range of hearing and eyesight to record, prepare and communicate appropriate forms and reports as needed.

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    • Responsible for the writing of wide spread development communication vehicles including grants, fund raising and marketing correspondences, proposals, presentations and speeches for the President and CEO.
    • A primary focus of this position is to gather information from various departments and coordinate/write grant proposals for government, state, corporate and foundation funds.
    • Research and identify potential individual, state, corporate and foundation funding sources.
    • Ensure the development, writing and submission of funding proposals and grant applications
    • Establish timelines to complete the collection of relevant data/information for proposal content, internal routing and approvals, and submission to funding sources.
    • Maintain accurate and timely records of research activities, funding logs and reporting deadlines, grant funding resource materials and publications.
    • Monitor program compliance for continuity as related to contract/grant administration.
    • Use social media to promote events, awards, and organizational strengths.
    • Contribute to department goals by accomplishing related duties as required.

    REQUIRED EXPERIENCE/ABILITIES/ COMPETENCIES:

    • 3-5 years’ experience in grant writing and communication development;
    • Demonstrated prior experience in grant writing, message development, communications plan development and project planning;
    • Demonstrated knowledge of communication practices and techniques, including developing communications for diverse audiences;
    • Ability to research potential sources of foundation and grant support from local and national funding sources
    • Ability to work on a broad range of communication vehicles, multi-task, meet deadlines under pressure and work independently;
    • Must be able to manage multiple projects simultaneously;
    • Self-starter with strong attention to detail and time management skills.

    EDUCATION/TRAINING:

    Bachelors’ Degree from an accredited college or university