Career Listing

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    FAMILY MEDICINE PHYSICIAN

    SUMMARY OF POSITION:

    The Family Medicine Physician reports directly to the  Medical Director. Under general supervision of the Associate Medical Director, this position renders diagnostic and therapeutic care to patients at the Health Center, affiliated hospitals and other health care facilities.  Medical services provided may focus on primary care, family practice, internal medicine, OB/GYN, and/or other medical surgical specialties. This position is 80% clinical and 20% administrative time.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    This position requires moderate physical activity such as sitting, bending, stooping, and stretching.  Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.  Requires normal range of hearing and eyesight to record, prepare and communicate appropriate forms and reports as needed. Work environment involves exposure to potentially dangerous materials and situations that require following extensive safety precautions and may include the use of protective equipment. Will work with blood or blood-borne pathogens and will require OSHA training

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    • Provides comprehensive and continuing care to patients requiring routine and emergency and treatment through the diagnosis of disease processes and through the provision of medical treatment of patients at clinics, hospitals, nursing and private homes, and shelters.
    • Refers patients to other providers as appropriate
    • Provides services in support of health promotion and preventive medicine
    • Supervises other health care professionals such as nurse practitioners, physician’s assistants, staff registered nurses, and allied health care staff to ensure the proper delivery of medical care to patients
    • Maintains appropriate medical records on assigned patients
    • Participates in patient care audits for quality assurance and utilization review to maintain and improve patient care standard of excellence
    • Maintains medical professional standards and knowledge by regularly attending medical conferences, seminars, continuing education programs, and by teaching medical residents, medical students, and /or practitioners or students in other health care professions
    • May serve on-call as assigned
    • Performs other duties as requested

    Required Experience/Abilities/Competencies:

    • Ability to observe, assess and record symptoms, reactions, and progress
    • Knowledge of legal and ethical standards for the delivery of medical care
    • Knowledge of relevant drugs and non-pharmaceutical patient care aids and ability to prescribe dosages and instruct patients in correct usage
    • Ability to maintain quality, safety, and/or infection control standards
    • Ability to develop and present educational programs and/or workshops
    • Knowledge of related accreditation and certification requirements
    • Knowledge of community medical diagnostic and patient care services in area of medical expertise.
    • Knowledge of current principles, methods, and procedures for the delivery of medical evaluation, diagnosis and treatment in area of expertise
    • Effective verbal and written communication skills
    • Ability to supervise, advise and train clinical professionals and/or students in area of expertise.
    • Ability to work both independently and in a team environment

    Licensure/Education/Training

    • Medical degree with appropriate residency training. Board certification or eligibility with expected certification required.
    • Current License as a Physician in the State of Massachusetts.
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    Primary Care Physician

    SUMMARY OF POSITION:

    The Primary Care Physician reports directly to the Director of Adult Medicine and Urgent Care. Under general supervision of the Lead Physician, this position renders diagnostic and therapeutic care to patients at the Health Center, affiliated hospitals and other health care facilities. Medical services provided may focus on primary care, family practice, internal medicine, OB/GYN, and/or other medical surgical specialties. This position is 80% clinical and 20% administrative time.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    This position requires moderate physical activity such as sitting, bending, stooping, and stretching. Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate forms and reports as needed. Work environment involves exposure to potentially dangerous materials and situations that require following extensive safety precautions and may include the use of protective equipment. Will work with blood or blood-borne pathogens and will require OSHA training

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home. All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    ⦁ Provides comprehensive and continuing care to patients requiring routine and emergency and treatment through the diagnosis of disease processes and through the provision of medical treatment of patients at clinics, hospitals, nursing and private homes, and shelters.
    ⦁ Refers patients to other providers as appropriate
    ⦁ Provides services in support of health promotion and preventive medicine
    ⦁ Supervises other health care professionals such as nurse practitioners, physician’s assistants, staff registered nurses, and allied health care staff to ensure the proper delivery of medical care to patients
    ⦁ Maintains appropriate medical records on assigned patients
    ⦁ Participates in patient care audits for quality assurance and utilization review to maintain and improve patient care standard of excellence
    ⦁ Maintains medical professional standards and knowledge by regularly attending medical conferences, seminars, continuing education programs, and by teaching medical residents, medical students, and /or practitioners or students in other health care professions
    ⦁ May serve on-call as assigned
    ⦁ Performs other duties as requested
    Required Experience/Abilities/Competencies:

    ⦁ Ability to observe, assess and record symptoms, reactions, and progress
    ⦁ Knowledge of legal and ethical standards for the delivery of medical care
    ⦁ Knowledge of relevant drugs and non-pharmaceutical patient care aids and ability to prescribe dosages and instruct patients in correct usage
    ⦁ Ability to maintain quality, safety, and/or infection control standards
    ⦁ Ability to develop and present educational programs and/or workshops
    ⦁ Knowledge of related accreditation and certification requirements
    ⦁ Knowledge of community medical diagnostic and patient care services in area of medical expertise.
    ⦁ Knowledge of current principles, methods, and procedures for the delivery of medical evaluation, diagnosis and treatment in area of expertise
    ⦁ Effective verbal and written communication skills
    ⦁ Ability to supervise, advise and train clinical professionals and/or students in area of expertise.
    ⦁ Ability to work both independently and in a team environment

    Licensure/Education/Training

    ⦁ Medical degree with appropriate residency training. Board certification or eligibility with expected certification required.
    ⦁ Current License as a Physician in the State of Massachusetts.

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    Child Psychiatrist

    SUMMARY OF POSITION:

    The Child Psychiatrist reports directly to the Director of Behavioral Health. The Child Psychiatrist is responsible for treating all child and adolescent clients who need a medication evaluation and /or ongoing medication management. The Psychiatrist is part of the Behavioral Health Multidisciplinary Team and serves as the primary source for each child’s diagnosis.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    Requires full range of body motion, manual and finger dexterity and eye-hand coordination. Requires sitting, standing and walking for prolonged periods of time.  Requires normal range of hearing and eyesight to record, prepare, and complete appropriate forms and reports. Requires working under stress in emergency situations.  Assumes low potential exposure to communicable disease and bodily fluids.

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS

    • Provides comprehensive and continuing care to patients requiring routine and emergency

    psychiatric evaluation and ongoing medication management.

    • Performs three follow up visits or one psychiatric evaluation per hour.
    • Maintains appropriate medical records on assigned patients, including psychiatric evaluations on new patients and clear assessment of mental status, effectiveness of medication, side effects, and diagnoses of ongoing patients.
    • Utilizes flagging system of electronic medical record to alert other staff to issues with the patient or need for referral for pediatrics or other WSHC services.
    • Completes all essential applications or rating scales for clients, with the support of the Case Manager.
    • Returns all parent/school/ provider phone calls or delegates another staff member to return calls.
    • Performs on call duties for 9:00-5:00 emergencies of patient caseload, if and when these emergencies cannot be addressed by the Behavioral Health Director or the Primary Care Physician.
    • Logs out sample medications to be dispersed to clients, including log of medication type, amount, and dosage lot number, expiration date, client name and date of birth, and date of dispersal.
    • Attends Behavioral Health Multidisciplinary Team meetings biweekly, taking a leadership role in the diagnosis of new patients, and contributing feedback to treatment planning and reviews for all patients.
    • Serves as co-leader of biweekly Pediatrics Comprehensive Care Team meetings with the Pediatrician, the pediatric nurse, the Behavioral Health Child and Family Clinician, the Case Manager, and the Behavioral Health Director, in an effort to fully integrate Pediatrics and Behavioral Health Services for clients shared by the two disciplines.
    • Participates in monthly ADD meeting with Pediatrician and the Comprehensive Care Team in order to identify, follow, and co-treat ADD children and their families.
    • Participates in patient care audits for quality assurance and utilization review to maintain and improve patient care standard of excellence.
    • Maintains medical professional standards and knowledge by regularly attending medical conferences, seminars, continuing education programs focused on the treatment of children and adolescents.
    • Performs other duties as requested.

    Required Experience/Abilities/Competencies:

    • Demonstrates consumer-friendly approach to treatment, as measured by respectful interactions with clients and their families, low no show rate, high client/parent satisfaction, and lack of client complaints regarding treatment.
    • Places high value on treatment team, as measured by willingness to meet regularly, work collaboratively, and demonstrate flexibility in consulting with medical providers in the consultation and treatment of new clients, whether they are scheduled or referred as unscheduled emergencies. Cooperates with director and support staff in the delivery of timely, billable, and quality care.
    • Demonstrates a thorough understanding of the DSM IV, as measured by thoroughness and accuracy of diagnostic formulations brought for review to the Multidisciplinary Team. Expertise in the diagnoses of children from 3 years to 18 years.
    • Demonstrates a thorough understanding of psychoactive medications for children and adolescents, including best practices for use, side effects to alert patient about, and interactions with other medications. Remains up-to-date about new, effective medications or usage/dosage changes recommended by research results, clinical trial findings, or by other providers.
    • Demonstrates a thorough knowledge of effective treatment protocols of children and adolescents and necessary cultural competencies for mental health treatment of these youngsters.
    • Adapts therapeutic strategies to individual characteristics of the child, including but not limited to disability, gender, sexual orientation, developmental level, culture, ethnicity, age, health status, as measured by return visits and client satisfaction.
    • Demonstrates understanding of the importance of the larger WSHC treatment team and of networking/linking with the treatment community, as measured by number of monthly contacts with other providers. Close collaboration/integration with Pediatrics.
    • Communicates concern for clients and follow-up plans for Director to follow during psychiatrist absences or between scheduled psychiatric clinics.

    Licensure/Education/Training

    • Licensed to practice medicine in the state of Massachusetts
    • Medical Doctoral Degree from an accredited college or university
    • Board certified or, at minimum, board eligible in Child Psychiatry.
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    Addiction Psychiatrist
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    LAB TESTING PERSONNEL 1

    SUMMARY OF POSITION:

    The Lab Testing Personnel 1 reports directly to the Laboratory Director   This position is responsible for performing routine diagnostic tests in all areas of the laboratory up to the moderate complexity level appropriate to their educational training or experience, and technical abilities.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    Requires sitting, bending, stooping, and stretching.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.  Requires normal range of hearing and eyesight to record, prepare and communicate appropriate forms and reports as needed

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    • Performs a variety of routine and specialized tests up to the moderate complexity level where competency has been demonstrated.
    • Oversees specimen processing, test performance, and reporting of results.
    • Identifies problems that adversely affect test performance or reporting of test results and of correcting them or reporting them to the laboratory supervisor or Testing Personnel II.
    • Adheres to Laboratory’s established policies when test systems deviate from acceptable levels of performance and document necessary corrective measures taken.
    • Follows quality control guidelines and document findings, problems and corrective measures taken.
    • Performs and document preventive maintenance calibration checks and linearity studies on equipment used and are familiar with trouble shooting procedures when problems arise.
    • Participates in the laboratory’s QA/QC program.
    • Advises laboratory and clinical staff on special collection and handling techniques for specimens to be processed on site or for transport to reference laboratories.
    • Ensures that P.T. samples are treated in the same manner as patient samples and that documentation reflect this practice.
    • Performs other duties as requested.

    Required Experience/Abillities/Competencies:

    • Experience in a clinical laboratory setting for tests in this category.

    Licensure/Education/Training:

    • Associate Degree in chemical, physical, biological science, or medical laboratory technology from an accredited college or university
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    LICENSED PRACTICAL NURSE

    SUMMARY OF POSITION:

    The Licensed Practical Nurse (LPN) reports to the Director of Nursing, with direct, routine supervision by the Charge Nurse. The LPN renders direct professional nursing care to clinic patients, ensures continuity and quality care, maintains current nursing knowledge and skills, and performs tasks as delegated by the Registered Nurse. The LPN is expected to provide excellent customer service to both internal and external customers.  The LPN works closely with other medical practice staff and participate in vacation and illness coverage.

    The Licensed Practical Nurse actively participates in Quality Assurance and Improvement initiatives, supports the RN in the performance of Care Coordination activities, performs duties having direct or indirect connection to the Boston Health Equity Project (BHEP), and serves as a member of BHEP Task Force Levels II & III.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination. Requires sitting, standing and walking for prolonged periods of time.  Requires normal range of hearing and eye sight to record, prepare, and communicate appropriate forms and reports. Assumes potential exposure to communicable disease and bodily fluids.

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    • Provides general and technical supervision of medical assistants and other ancillary staff in accordance with Health Center
    • Renders professional nursing care for the well-being of patients.
    • Takes patient’s history and vital signs; cleans wounds and changes dressings; administers prescribed medication orally and by injection; and provides health teaching to patients and families related to clinical conditions.
    • Initiates prescription medication refills and reconciles medication lists for improved care coordination
    • Completes prior authorization requests for medications and imaging studies, communicates with provider and patient, and follows up on requests
    • Triages patient telephone calls and walk-ins to identify need for urgent care and to make appropriate referrals required for the management of patient care.
    • Obtains required specimens and performs or requests diagnostic laboratory tests; communicates results to provider. Ensure that physician and patient are notified of abnormal test results.
    • Maintains patients’ records by charting nursing observations and actions taken. Ensures the confidentiality of patient records and, promotes patient privacy.
    • Performs or assigns various administrative duties such as patient billing, maintaining stock levels of medicines, linens, bandages, office supplies and forms.
    • Arranges for the repair of maintenance of equipment used in the delivery of patient care. Ensures that patient care areas are kept clean and orderly.
    • Provides or arranges for patient education. Instructs patients in the proper use of medical equipment, prescribed regimens and other nursing care regimens.
    • Serves as a member of BHEP Task Force Levels II & III, performing associated tasks as required (e.g.: blood pressure checks, diabetes education, lab work visits)
    • Assists the RN in the development and maintenance of integrated patient care plans aimed at preventing disease exacerbation, improving outcomes, increasing patient engagement in self-care, lowering risk status score, minimizing hospital and ER utilization, and reducing care costs by preventing duplication of tasks
    • Performs tasks delegated by the RN and delegates others to the medical assistant, as appropriate
    • May be required to perform provider co-visits and care coordination visits, based on experience and skill level, as assessed by the Charge Nurse
    • Maintains and enhances professional nursing skill and knowledge by attending continuing education programs. Fulfills Massachusetts requirements for continuing nursing education. Attends seminars and/or classes on Quality assurance, Care Coordination, and other relevant topics, as required.
    • Performs other duties as requested

    Required Experience/Abilities/Competencies:

    • Minimum of two years of nursing experience
    • Strong computer skills
    • Proficiency in the use of electronic medical records – Experience in EPIC strongly preferred
    • Ability to organize competing priorities
    • Ability to work in a fast-paced environment
    • Strong oral and written communication skills and problem-solving abilities

    Licensure/Education/Training:

    • Current and unrestricted Massachusetts LPN license
    • Certificate of graduation from a Licensed Practical Nursing program at an accredited U.S. school of nursing
    • Current CPR/BLS certification
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    Orthodontist

    SUMMARY OF POSITION:

    Orthodontists are specialized dentists who correct teeth misalignment in patients.

    Their job description entails carrying out diagnosis to treat malocclusions and other anomalies of the teeth. In performing their duties, orthodontists straighten misaligned teeth to improve the occlusion (bite) of patients. They use x-ray or plaster mold to examine patient’s teeth structure in order to determine the area that needs realignment.

    They also use information obtained from diagnosis to determine the best course of treatment for patients. Orthodontists work with a range of implements in correcting teeth irregularity. Their role involves fitting retainers, adding brackets or installing braces to guide teeth growth and correct jaw alignment. It also entails monitoring the progress of treatment through check-ups in order to make adjustments where necessary.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    Requires sitting, bending, stooping, and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate forms and reports as needed.

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home. All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    • Provide treatment for various forms of malocclusion and teeth irregularity
    • Perform diagnostic tests using x-rays and plaster molds to locate the position of a dental problem
    • Fit braces, brackets, and other teeth appliances in patients’ mouth to correct teeth positioning
    • Schedule routine check-ups to track treatment progress and adjust dental appliances as required
    • Proffer recommendations to patients on proper dental care and hygiene necessary
    • Work with orthodontist assistant to ensure patients receive adequate teeth care
    • Perform dentofacial orthopedics to improve the general appearance of patients
    • Determine if applied braces are due to be removed
    • Assist patients in resolving dental or oral problems such as speech impairments and gum disease
    • Develop treatment plans to address individual patient problem
    • Design and model teeth appliances such as retainers, lingual arch wires, and brackets
    • Liaise with other orthodontists and health care professionals to coordinate orthodontic services for patients
    • Study patients’ dental records and medical history to determine type and severity of teeth condition
    • Provide patients with cost estimates and details of a treatment plan
    • Inspect dental equipment and appliances to ensure they function normally.

    Required Experience/Abilities/Competencies:

    • Orthodontists are able to use various dental implements to realign teeth arrangement
    • Attention to Detail: They are able to monitor the recovery of patients to determine the need for change in treatment plan
    • Critical Thinking Skill: They use results of diagnosis to develop appropriate treatment plan for patients.

    Licensure/Certification/Education/Training:

    • Bachelor’s degree in a Science discipline such as biology or chemistry.
    • Doctorate degree in Dental Surgery or Dental medicine.
    • Massachusetts State Licensure

     

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    NURSE PRACTITIONER – PRIMARY CARE

     

    SUMMARY OF POSITION:

     

    The Nurse Practitioner reports directly to the Medical Director. The nurse practitioner provides primary care to adults and children in collaboration with physicians in the urgent care clinic following established standards and practices. Scope of responsibility includes clinical practice, education, consultation, research, and program coordination.

     

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

     

    This position requires standing and walking for prolonged periods of time.  Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination.  Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate forms and reports.  Requires working under stress in emergency situations.  Requires exposure to communicable disease and bodily fluids.

     

    ORGANIZATIONAL COMMITMENTS:

     

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

     

    ESSENTIAL FUNCTIONS:

     

    • Provides comprehensive health care to patients as indicated This may include assessment and management of acute and chronic diseases and treatment of injuries
    • Performs complete physical exams and records findings
    • Interprets and integrates data to determine appropriate diagnostic and therapeutic procedures as needed.
    • Makes independent nursing judgments, collaborating with physicians in managing acute and long-term medical needs of patients
    • Orders appropriate laboratory and diagnostic procedures. Synthesizes data to determine preliminary diagnosis and therapeutic plan utilizing principles of prevention
    • Administers medications and injections.
    • Counsels and educates patients and their families on issues of health maintenance, behavior, normal social and physical growth and development.
    • Interviews and advises patients regarding health and illness prevention. Recommends community resources to meet patient and family needs.
    • Instructs patient and family regarding medications and treatment instructions. Provides patient education.
    • Maintains and reviews patients’ records, charts, and other pertinent information.
    • Provides telephone consultation, follow-up phone calls, and triage patient telephone calls.
    • Manages medical and surgical emergencies.
    • Monitors and provides continuity of care between physician visits.
    • Maintains the strictest confidentiality.
    • Attends required meetings and participates in committees as requested.
    • Participates in professional development activities and maintains professional affiliations.
    • Performs other duties as requested

     

    Required Experience/Abilities/Competencies:

     

    • At least three years of professional nursing experience in a primary care group practice/community health center setting required.
    • Knowledge of professional nursing theory, practice, and medical care to give and evaluate patient care.
    • Knowledge of organizational policies, regulations and procedures to administer patient care.
    • Knowledge of medical equipment and instruments to administer patient care.
    • Knowledge of common safety hazards and precautions to establish a safe work environment.
    • Skill in applying and modifying the principles, methods and techniques of professional nursing to provide ongoing patient care.
    • Skill in taking medical history to assess medical condition and interpret findings.
    • Skill in preparing and maintaining records, writing reports, and responding to correspondence.
    • Skill in developing and maintaining department quality assurance.
    • Skill in establishing and maintaining effective working relationships with patients, medical staff, and the public.
    • Ability to maintain quality control standards.
    • Ability to react calmly and effectively in emergency situations.
    • Ability to interpret, adapt and apply guidelines and procedures.
    • Ability to communicate clearly.

     

    Licensure/Education/Training:

     

    • Graduate of an accredited school of nursing.
    • Successful completion of an approved Nurse Practitioner program.
    • License/Certified Nurse Practitioner License for Massachusetts.

     

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    Medical Assistant

    SUMMARY OF POSITION:

    This position reports directly to the Lead Medical Assistant and Director of Nursing. The medical assistant provides clinical and specified non-clinical support to assist in the delivery of primary health care and patient care management.  The medical assistant works closely with the medical practice team.

    TYPICAL PHYSICAL DEMANDS/CONDITIONS:

    Requires standing and walking for prolonged periods of time.  Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination.  Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate information, forms and reports. Assumes exposure to communicable disease and bodily fluids.

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

     ESSENTIAL FUNCTIONS:

    • Performs and documents assigned procedures, including but not limited to: vital signs, EKG’s, peak flow assessment and urine dipstick.
    • Performs as a liaison between patients and providers.
    • Prepares patients for exams and treatments, assists provider in medical procedures and treatments.
    • Sets up and restocks exam rooms, maintains order and cleanliness of rooms.
    • Communicates restocking needs to the Lead Medical Assistant.
    • Maintains equipment in its proper working order, including cleaning and sterilizing of instruments.
    • Maintains the strictest confidentiality.
    • Attends required meetings and participates in committees as requested.
    • Documents in patient records, patient contact attempts and patient telephone and written communications
    • Assists with referrals
    • Communicates with parents and patients as needed to obtain information or relay referral information
    • Complies with all policies and procedures.
    • Coordinates care with other team members
    • Prepare Pre- Visit documentation in accordance with other team members
    • If bilingual, may be required to interpret upon request.
    • Performs other duties as requested 

    REQUIRED EXPERIENCE/ABILITIES/COMPETENCIES:

     

    • 2-3 years’ in Primary Care
    • Bililungal – Spanish Required
    • Knowledge of EPIC
    • Hospital experience preferred
    • Knowledge of medical practice and care to assist in direct patient care activities.
    • Knowledge of examination, diagnostic and treatment room procedures.
    • Knowledge and use of medical equipment and instruments to administer care.
    • Knowledge of common safety hazards and precautions to establish a safe work environment.
    • Skill in assisting in a variety of treatments as directed.
    • Skill in taking vital signs.
    • Skill in maintaining medical records and recording test results according to regulatory and/or organizational policies and procedures.
    • Skill in establishing and maintaining effective working relationships with patients, physicians and providers, and the public.
    • Ability to maintain quality control standards.
    • Ability to react calmly and effectively in emergency situations.
    • Ability to interpret, adapt and apply guidelines and procedures.
    • Ability to communicate clearly in spoken and written manner.
    • Ability to maintain confidentiality.
    • Demonstrates strong customer service skills and behaviors.

    LICENSURE/EDUCATION/TRAINING:

    • Graduate of accredited Medical Assistant program.
    • Medical Assistant Certificate
    • Current CPR certification.
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    Dental Assistant

    SUMMARY OF POSITION:

    The Dental Assistant reports directly to the Director of Dental Services. The Dental Assistant provides chair side assistance to dentist, dental hygienists, and dental externs/students. The Dental Assistant also performs various administrative tasks as designated by the Dental Office Manager.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    Requires sitting, bending, stooping, and stretching.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.  Requires normal range of hearing and eyesight to record, prepare and communicate appropriate forms and reports as needed.

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    • Assists with patient management by seating and preparing patient for treatment, assists with patient comfort and anxiety reduction during treatment and prepares patients for dismissal following treatment.
    • Prepares amalgams and adhesives and applies topical fluoride. Wraps and sterilizes instruments and cleans workstation between patients.
    • Exposes and develops radiographs for dental diagnostic purposes.
    • Instructs an individual in oral hygiene techniques and preventative procedures.
    • Removes sutures, and applies topical anesthetic and desensitizing agents.
    • Confirms patient appointments and recalls.
    • Performs clerical functions to maintain patient charts and schedule treatment.
    • Prepares daily schedules and pulls/re-files patient charts.
    • Checks for communicable diseases and advises dentist as necessary.
    • Records examination findings and/or treatment procedures to patient charts.
    • Processes dental insurance forms for private/mass health carriers.
    • Performs other duties as requested

    REQUIRED EXPERIENCE/ABILITIES/COMPETENCIES:

    • General knowledge of the equipment, materials, procedures, and terminology used in dentistry. Basic knowledge of professional and legal standards required for working as a dental assistant.  Knowledge of and strict adherence to proper infection control protocols.
    • Basic knowledge of the standards, principles and practices related to each of the following:
    • Radiological functions and /or Expanded Function Dental or Orthodontic Dental Assistants.
    • Skill in operation of x-ray equipment and the processing of film.
    • Skill in mixing amalgams, cements, and impression materials.
    • Skill in organizing workstations.
    • Skill in chair side assistance including fourhanded dentistry.
    • Skill in reading patient charts and extracting significant information.
    • Skill in performing cardiopulmonary resuscitation.
    • Skill in maintaining supplies, instrument inventory and ordering as required.
    • Computer competency: Microsoft Office and Outlook email
    • Proficient customer service skills
    • Ability to work with a diverse population and staff.
    • Ability to establish and maintain an effective working relationship with co-workers and staff.

    LICENSURE/CERTIFICATION/EDUCATION/TRAINING: 

    • High School Diploma or higher
    • Completion of intensive training program leading to a certificate in dental assisting including required 160-350 externship hours OR minimum of three years of dental assisting experience.
    • Massachusetts Radiology Certification

     

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    Adult Medicine Nurse Practitioner

    SUMMARY OF POSITION:

    The Nurse Practitioner reports directly to the Lead Physician. The nurse practitioner provides primary care to adults in collaboration with physicians in the clinic following established standards and practices. Scope of responsibility includes clinical practice, education, consultation, research, and program coordination.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    This position requires standing and walking for prolonged periods of time.  Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination.  Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate forms and reports.  Requires working under stress in emergency situations.  Requires exposure to communicable disease and bodily fluids.

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    • Provides comprehensive health care to patients as indicated This may include assessment and management of acute and chronic diseases and treatment of injuries
    • Performs complete physical exams and records findings
    • Interprets and integrates data to determine appropriate diagnostic and therapeutic procedures as needed.
    • Makes independent nursing judgments, collaborating with physicians in managing acute and long-term medical needs of patients
    • Orders appropriate laboratory and diagnostic procedures. Synthesizes data to determine preliminary diagnosis and therapeutic plan utilizing principles of prevention
    • Administers medications and injections.
    • Counsels and educates patients and their families on issues of health maintenance, behavior, normal social and physical growth and development.
    • Interviews and advises patients regarding health and illness prevention. Recommends community resources to meet patient and family needs.
    • Instructs patient and family regarding medications and treatment instructions. Provides patient education.
    • Maintains and reviews patients’ records, charts, and other pertinent information.
    • Provides telephone consultation, follow-up phone calls, and triage patient telephone calls.
    • Manages medical and surgical emergencies.
    • Monitors and provides continuity of care between physician visits.
    • Maintains the strictest confidentiality.
    • Attends required meetings and participates in committees as requested.
    • Participates in professional development activities and maintains professional affiliations.
    • Performs other duties as requested

    Required Experience/Abilities/Competencies: 

    • At least three years of professional nursing experience in a primary care group practice/community health center setting required.
    • Knowledge of professional nursing theory, practice, and medical care to give and evaluate patient care.
    • Knowledge of organizational policies, regulations and procedures to administer patient care.
    • Knowledge of medical equipment and instruments to administer patient care.
    • Knowledge of common safety hazards and precautions to establish a safe work environment.
    • Skill in applying and modifying the principles, methods and techniques of professional nursing to provide ongoing patient care.
    • Skill in taking medical history to assess medical condition and interpret findings.
    • Skill in preparing and maintaining records, writing reports, and responding to correspondence.
    • Skill in developing and maintaining department quality assurance.
    • Skill in establishing and maintaining effective working relationships with patients, medical staff, and the public.
    • Ability to maintain quality control standards.
    • Ability to react calmly and effectively in emergency situations.
    • Ability to interpret, adapt and apply guidelines and procedures.
    • Ability to communicate clearly.

    Licensure/Education/Training:

    • Graduate of an accredited school of nursing.
    • Successful completion of an approved Nurse Practitioner program.
    • License/Certified Nurse Practitioner License for Massachusetts.
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    Nurse Practitioner – Behavior Health

    SUMMARY OF POSITION:

    The Nurse Practitioner reports directly to the Director of Behavioral Health for administrative supervision and the Adult Psychiatrist for clinical supervision. The nurse practitioner provides psychiatric evaluations and medication management to adults in collaboration with the Adult Psychiatrist in the practice following established standards and practices. Scope of responsibility includes clinical practice, education, consultation, and program coordination. This position is 80% clinical and 20% administrative time.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    Requires full range of body motion, manual and finger dexterity and eye-hand coordination. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate forms and reports. Requires working under stress in emergency situations. Assumes low potential exposure to communicable disease and bodily fluids.

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home. All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    · Provides comprehensive and continuing care to patients requiring routine and emergency psychiatric evaluation and ongoing medication management.
    · Maintains appropriate medical records on assigned patients, including psychiatric evaluations on new patients and clear assessment of mental status, effectiveness of medication, side effects, and diagnoses of ongoing patients. Uses flagging system of EMR to alert staff to patient issues.
    · Interprets and integrates data to determine appropriate diagnostic and therapeutic procedures as needed.
    · Completes Prior authorizations, SSI applications, and other documents essential to patient care, with the support of the clinician and/or case manager.
    · Attends biweekly supervision sessions with the Adult Psychiatrist.
    · Administers medications and injection
    · Counsels and educates patients on mental health/substance abuse issues. Recommends community resources to meet patient and family needs.
    · Instructs patient and family regarding medications and treatment instructions. Provides patient education.
    · Provides telephone consultation, follow-up phone calls, and triage patient telephone calls.
    · Manages psychiatric emergencies.
    · Maintains the strictest confidentiality.
    · Participates in professional development activities and maintains professional affiliations.
    · Performs other duties as requested.

    Required Experience/Abilities/Competencies:

    · Knowledge of psychiatric nursing theory, practice, and medical care to give and evaluate patient care.
    · Knowledge of organizational policies, regulations and procedures to administer patient care.
    · Skill in applying and modifying the principles, methods and techniques of professional nursing to provide ongoing patient care.
    · Skill in taking medical history to assess medical condition and interpret findings.
    · Skill in preparing and maintaining records, writing psychiatric intake evaluations and medication management notes, establishing the diagnosis, updating the problem and medication lists.
    · Skill in developing and maintaining department quality assurance.
    · Skill in establishing and maintaining effective working relationships with patients, staff, and the public.
    · Ability to maintain quality control standards.
    · Ability to react calmly and effectively in emergency situations.
    · Ability to interpret, adapt and apply guidelines and procedures.
    · Ability to communicate clearly.
    · At least three years of professional psychiatric nursing experience required.

    Required Licensure/Education/Training:

    · Graduate of an accredited school of nursing.
    · Successful completion of an approved Nurse Practitioner program.
    · License/Certified Nurse Practitioner License for Massachusetts.

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    Director of Development and Marketing

    SUMMARY OF POSITION:

    The Director of Development reports to the President & CEO. This position is responsible for the research; coordination and execution of all grant proposals and planning, coordinating and executing all special events, which includes securing significant corporate sponsorships and individual ticket sales in support of these events.  This position helps develop the strategy and plays a critical role in growing a comprehensive program to increase and sustain annual philanthropic support for Whittier Street Health Center.  The Director of Development is responsible for leading all Marketing, Brand Development and Communications Strategies. The Director of Development participates in the planning and implementation of an integrated fundraising plan for the Center and undertakes other responsibilities as requested. The Director of Development coordinates with the VP of Programs and Business Development and the President and Chief Executive Officer, as appropriate, to ensure that all grant proposals and special events are created, presented and conducted with the goal of building awareness about Whittier Street Health Center and identifying and engaging potential major donors. Supervises the Manager of Development and Marketing and Grant Writer.

    ESSENTIAL FUNCTIONS:

    Corporate, Foundation and Government Relations 

    • Effectively manage a comprehensive funds development plan that will enable the timely implementation of the strategic plan and meet the ongoing financial needs of the organization
    • Designs a strategic plan for corporate and foundation fundraising and provides a vision that will help to ensure and enhance Whittier Street Health Center’s standing in the community.
    • Cultivates, manages, and stewards relationships with donors and prospects including individuals, corporations, foundations, and government agencies; leverage the CEO’s and other appropriate senior managers’ time in cultivating high-potential donors and prospects
    • Writes and prepares high-quality proposals, grants, reports, mailings, and acknowledgements required to support ongoing fundraising activities
    • Assists with developing government relations and public funding strategy, utilizing public affairs consultants where appropriate
    •  Designs and implements individual strategies for soliciting corporate & foundation gifts and charitable grants to support Whittier’s initiatives
    • Collaborates with program managers across the Center on the development and submission of existing public sector grant proposals and new private opportunities.
    • Actively researches grant opportunities that align with the Center’s Strategic Plan initiatives and operating support needs
    • Provides support to the Whittier Health and Wellness Foundation Board and Community Board

    Special Events:

    • Responsibilities in the production of events will include but are not limited to volunteer recruitment, stewardship and coordination; development of printed materials; negotiating contracts, managing vendor relationships; scheduling etc.
    • Identifies, solicits and stewards corporate sponsorships for the events and for maximizing individual sponsorships and ticket purchases.
    • Provides leadership in planning major special events including venue planning and logistics; design, printing and mailing of invitations; corporate and individual sponsorship; table captains recruitment and coordination; support and coordination of volunteer committees, and other related areas as identified.
    • Works closely with other staff on planning and logistics and support efforts to use events in identifying, cultivating and involving donors.
    • Works with Development Coordinator to produce invitation, registration and sponsor lists for events and event solicitations.
    • Recruits, trains and supervises volunteers and interns to assist with special event planning
    • Accountable for strategic planning of events throughout year, including cultivation, fundraising and recognition of high-end donors
    • Participates in defining and carrying out development objectives and priorities for entire organization
    • Works with Development Consultant to research and solicit campaign prospects
    • Performs other duties as requested

    Marketing and Communications:

    Responsible for the development and implement of the Center’s Marketing Plan to support business goals, mission and vision

    Effectively promote key areas of health services, organizational strengths, and philosophical uniqueness that establish clear areas of market differentiation and initiatives to maintain the Center’s leadership as a premiere urban health center

    Works collaboratively with the Center’s Public Relations Consultant and other fundraising, marketing and governmental relations consultants

    Collaborates with the senior managers and Marketing Committees (Internal and External) on the development of  all marketing materials (WEBSITE, annual reports, advertisement, flyers, etc) to position Whittier for success and heighten its visibility among Whittier’s constituents (funders, strategic partners, current and potential patients and donors, healthcare and human services community, public at large)

    Required Experience/Abilities/Competencies:

    • Three to five years of advancement or related experience, showing increasing levels of responsibility in development positions.
    • A solid understanding of the role of Foundation, Corporation, and Individual Giving to support a major gifts program.
    • Ability to research potential sources of foundation and grant support from local and national funding sources.
    • A proven track record of significantly increasing grant and special event results
    • Demonstrated success planning and implementing successful (five-figure and above) special events in a nonprofit environment.
    • Strong knowledge of MS Office, including Excel and PowerPoint and Raiser’s Edge.
    • Demonstrated supervisory experience.
    • Ability to think strategically and partner with key leadership.
    • Demonstrated writing, speaking, and listening skills.
    • Ability to prioritize and manage multiple projects and to initiate new ones.
    • Working knowledge of Boston corporate philanthropic community and familiarity with Boston’s communities of color strongly desired.
    • Ability to work effectively with corporate donors, board members, volunteers, vendors, and other staff.

    Licensure/Education/Training:

    • Bachelors’ Degree from an accredited college or university
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    Grants & Communications Coordinator

    SUMMARY OF POSITION: 

    Under the direction of the Director of Development, the Grants & Communications Specialist research grant opportunities that match the goals and objectives of Whittier Street Health Center. The Grant Writer/Communications Coordinator will gather information from various departments and coordinate/write grant proposals for government, state, corporate and foundation funds. The incumbent will follow up with grantors to determine/monitor grant status and perform analytical work in writing, maintaining, reviewing, researching funding opportunities, and coordinating grant administration. Additionally,  the Grants & Communications Coordinator is responsible for the writing of widespread development communication vehicles including fund raising materials and marketing correspondences, social media, proposals, presentations and speeches for the President and CEO.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    This position requires sitting, bending, stooping, and stretching.  It requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.  Requires normal range of hearing and eyesight to record, prepare and communicate appropriate forms and reports as needed.

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    • Responsible for the writing of widespread development communication vehicles including grants, fundraising and marketing correspondences, proposals, presentations and speeches for the President and CEO.
    • A primary focus of this position is to gather information from various departments and coordinate/write grant proposals for government, state, corporate and foundation funds.
    • Research and identify potential individual, state, corporate and foundation funding sources.
    • Ensure the development, writing and submission of funding proposals and grant applications.
    • Establish timelines to complete the collection of relevant data/information for proposal content, internal routing and approvals, and submission to funding sources.
    • Maintain accurate and timely records of research activities, funding logs and reporting deadlines, grant funding resource materials and publications.
    • Monitor program compliance for continuity as related to contract/grant administration.
    • Use social media to promote events, awards, and organizational strengths.
    • Work collaboratively with the health center’s Public Relations Consultant to promote organization’s brand, including through nominations for board and staff.
    • Contribute to department goals by accomplishing related duties as required.

    REQUIRED EXPERIENCE/ABILITIES/ COMPETENCIES:

    • 3-5 years’ experience in grant writing and communication development;
    • Demonstrated prior experience in grant writing, message development, communications plan development and project planning;
    • Demonstrated knowledge of communication practices and techniques, including developing communications for diverse audiences;
    • Ability to research potential sources of foundation and grant support from local and national funding sources
    • Ability to work on a broad range of communication vehicles, multi-task, meet deadlines under pressure and work independently;
    • Must be able to manage multiple projects simultaneously;
    • Self-starter with strong attention to detail and time management skills.

    EDUCATION/TRAINING:

    • Bachelors’ Degree from an accredited college or university
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    Social Health Coordinator

    SUMMARY OF POSITION:

    Social Health Coordinator reports directly to the Director of Wellness Initiatives.  This position is an integral part of a team that implements the Building a Vibrant Community program goals and objectives. The Social Health Coordinator must be a BHA resident living in the development. This position will work with and is responsible for coordinating the Boston Housing Authority (BHA) residents’ programs and activities with the team comprising of an outreach nurse, sports coordinators, and life coaches. The Social Health Coordinator will also be responsible for navigating and coordinating referrals for the BHA residents who are participating in the program to strengthen social networks and improve the quality of life in public housing by connecting residents to needed services and organizing community activities that promote health and wellness.

    TYPICAL PHYSICAL DEMAND/WORKING CONDITION:

    The position requires sitting, bending, stooping, and stretching, in addition to eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment as well as the normal range of hearing and eyesight to record, prepare and communicate appropriate forms and reports as needed.

    ORGANIZATIONAL COMMITMENT:

    As an organization, we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTION:

    • Participates in training delivered by multiple Boston area service agencies to become a local referral expert on housing, nutrition, exercise/sporting events, education, employment, life coaches and youth services.
    • Organizes individual community events to introduce themselves and their roles within the community
    • Recruits and enrolls residents into the program using a variety of comprehensive outreach strategies including assessment, intake, referral, presentation, and workshops to conduct triage and link clients to services
    • Enrolls and maintains a caseload of 150 clients annually and keeps a record of the program utilization in Boston Public Housing program, and the services being accessed.
    • Works closely with outreach nurse to organize neighborhood health screenings.
    • Works closely with the sports coordinator to organize youth sporting events
    • Works closely with the life coaches to organize sessions in the community
    • Collaborates with other community workers and advocates implementing and ensuring the success of the program.
    • Represents Whittier at health events, community meetings, public housing meetings, workshops, health fairs, and others as assigned
    • Tracks and maintains inventory of all program materials and supplies
    • Meets or exceeds performance goals and program targets as designated by performance review and program goals
    • Participates in professional development activities
    • Performs other duties as requested

    Required Experience/Abilities/Competencies:

    • Demonstrated experience in outreach, human service, and community health
    • Knowledge of community resources
    • Previous experience working in a community based agency with a diverse population
    • Demonstrated interest in community organizing leadership and self-motivation
    • Ability to accurately document activities
    • Strong verbal and writing skills
    • Proficient in Microsoft Office Suite and Outlook
    • Strong organizational and interpersonal skills
    • Ability to communicate in community and organizational arenas in an effective manner
    • Ability to work a flexible schedule (evenings and weekends hours)

    Licensure/Education/Training:

    • Associate Degree or higher
    • High School Diploma with experience in community organizing
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    PATIENT CARE SERVICE REPRESENTATIVE

    SUMMARY OF POSITION:

    The Patient Care Service Representative reports directly to the Director of Operations. The Patient Care Service Representative is responsible for ensuring that all registrations for patients are created and updated in an accurate and timely manner, providing a high level of exceptional customer service skill, and focusing on achieving quality standards and data integrity measures.

    TYPICAL PHYSICAL DEMANDS:

    Requires prolonged sitting, some bending, stooping, and stretching.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.  Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate forms and reports.

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    • Answers telephone queue system and schedules appointments for all providers.
    • Establishes provider schedule, calendar, and reviews scheduling on a weekly basis to minimize scheduling conflicts.
    • Sends out weekly/annual reminders for appointments or call patients, as directed.
    • Greets and directs all incoming/outgoing patients and provides information as appropriate.
    • Verifies demographic and insurance information with patient and change as necessary on record and in computer.
    • Prepares and processes encounter forms accurately and checkout paperwork accurately.
    • Documents payments on encounter form; maintains original and completes other checkout paperwork as necessary.
    • Implements message paging when directed.
    • Works closely with other staff in the medical group.
    • Participates in vacation and illness coverage.
    • Maintains a clean and organized work area and patient waiting area.
    • Photocopies and faxes materials as required.
    • Accesses computer and inputs data as required.
    • Monitors supplies and notifies supervisor when needed.
    • Monitors patient flow within the office.
    • Attends staff meetings and training, as needed.
    • Performs other duties as requested.

    Required Experience/Abilities/Competencies:

    • One-year prior experience in a health care environment
    • Working knowledge of the registration function of integrated practice management systems in a healthcare environment
    • Advanced customer service skills
    • Advanced phone and communication skills
    • Full understanding of insurance eligibility
    • Experience utilizing Microsoft Office and other computer software
    • Ability to maintain strict confidentiality regarding patient’s medical information
    • Ability to sort and file materials correctly by alphabetic or numeric systems
    • Ability to read, understand and follow oral and written instruction
    • Ability to establish and maintain effective working relationship with staff

    Licensure/Education/Training:

    High School Diploma or higher

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    CARE COORDINATOR

    SUMMARY OF POSITION:

    The Care Coordinator (CC) reports directly to the Manager of Quality Assurance (QA) and Quality Improvement (QI). This position is responsible for care coordination and care management for all patients with chronic conditions, in collaboration with the other members of the care team. The CC performs health maintenance checks, coordinates appointments for cancer screenings, and follows up with all patients without clinical visits for six months or more, patients diagnosed with depression, patients diagnosed with asthma, obesity, and other conditions. The CC is responsible for accurate and timely documentation of all tasks and patient contacts in the electronic medical record, assisting in planning and implementation of programs, preparing reports and evaluations, and performs other duties as required.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    Requires prolonged sitting, some bending, stooping, and stretching.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate forms and records. Requires working under deadline pressure.

    ORGANIZATIONAL COMMITMENTS:

    As a mission-driven organization, we are committed to providing patient-centered care.  All employees are required to be aware of the organization’s practice of the NCQA’s Patient-Centered Medical Home model and the Institute for Healthcare Improvement’s (IHI) Model for Improvement, as well as evidence-based guidelines from the National Institute on Minority Health and Health Disparities (NIMHD).

    ESSENTIAL FUNCTIONS:

    • Plans and integrates care for people with chronic diseases
    • Provides ongoing support and expertise through comprehensive assessment, planning and support of individual patient needs
    • Collaborates with High-Risk Nurse Care Managers (HRNs) to complete care plans and assists patients with self-management goals in accordance with Whittier’s Boston Health Equity Project (BHEP) and Quality Assurance Plan.
    • Participates in development and implementation of patient care policies
    • Facilitates team communication and huddles
    • Assists in planning and implementing programs and projects to improve quality and efficiency of clinical, educational, and administrative services and operations, and assists in the preparation of reports and evaluations as needed. In addition, the CC will act as a community liaison for public health efforts towards healthier communities.
    • Schedules patients, confirms all appointments, medical records – pulls all charts for established patients
    • Documents in patient records, patient contact attempts, and patient telephone and written communications
    • Logs appointment dates, times, and locations; checks off if the letter was sent, phone calls were made and films requested
    • Reviews charts for missing documentation
    • Coordinates care with other team members
    • Assists with referrals and links to community resources
    • Assists with counseling regarding self-management goals
    • Provides patient education on health issues related to chronic diseases
    • Assists with facilitating and organizing group process
    • Works internally with all Chronic Care Provider Champions
    • Provides support to patients requiring home visits
    • Conducts community outreach when needed
    • Maintains steps to integrate Improvement efforts into the day –to- day activities
    • Provides additional information as required to funding sources
    • Ensures and maintains all necessary documentation, consent forms
    • Performs other duties as requested

    Required Experience/Abilities/Competencies:

    • Working Knowledge of medical terminology
    • Experience working in a community based agency with a diverse population
    • Effective organizational and interpersonal skills
    • Experience in community outreach
    • Computer literate with knowledge of Microsoft Office, Clinical Systems and Decision Support Systems
    • Excellent interpersonal, organizational, analytical, communication and customer service skills
    • Ability to work with multidisciplinary teams
    • Ability to be flexible, demonstrate self-initiation and the ability to work independently 

    Licensure/Education/Training:

    • Bachelor’s degree or higher in Social Work, Nursing, Public Health, or other relevant field from accredited college or university, with relevant work experience.

    Licensed Practical Nurses (LPNs) may be considered.

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    MANAGER OF FACILITIES

    SUMMARY OF POSITION:

    The Manager of Facilities Management is the manager of Office of Facilities Management (OFM) which provides maintenance and custodial services for the new, state of the art, 79,900 sq ft, silver level LEED certified building. Also, serves as the point of contact for all tenant related facilities matters. This person is responsible for the development and administration of maintenance, backup plans, contingency plans, fire safety, security, transportation, and planning design.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    While performing the duties of this job, the employee is regularly required to stand and walk for long periods of time.  The employee is frequently required to reach with hands and arms; stoop, kneel, or crouch. The employee is occasionally required to climb or balance. The employee must occasionally lift up to 50 pounds occasionally, 20 pounds frequently and 10 pounds as needed to move objects. This position requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, and telephone. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate forms and reports as needed.

     ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing high quality care as a Patient Centered Medical Home and accredited by the Joint Commission (formerly JCAHO).  All employees are required to be aware of the Joint Commission and NCQA Patient Centered Medical Home standards and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    Maintenance & Operations:
    Operates and maintains building systems including heating, ventilation, air conditioning, electric, and plumbing and carpentry services. Maintains the structural components of the buildings such as walls, floors and roof.

    Custodial Services:
    Provides general housekeeping and cleaning for common areas, interior space, and departmental space within the facilities. Ensures the cleanliness of the facilities at all hours of operations. This includes regular and medical waste trash removal, floor cleaning, dusting and lamp replacement. Also responsible for special services such as rug shampooing, floor stripping and waxing, interior window washing and venetian blind cleaning. Coordinates scheduling for all meeting spaces including the community education room, board room, group rooms and all conference rooms.

    Custodial Services also coordinates pest control and recycling programs.

    Grounds:
    Maintains the Health Center grounds. Lawns, shrubs and other plantings. Snow removal, trash removal (outdoor), litter and leaf removal is done by this area.

    Special Services:
    Office relocation, equipment moving services and conference room scheduling will be provided within the Facilities Department by Custodial Services or Grounds.

    Receiving:
    Insures the prompt and reliable delivery of packages within the building either by the carrier or by in-house staff.

    Patient Transportation:

    Responsible for managing the Center’s three vans for patient transportation only.

    Administrator on Duty Schedule:

    Participates in the Administrator on Duty schedule

    Other duties:

    Duties include management of daily operations and any on-going construction activity as well as strategic development for following:

    • Manage the activities of facilities and security staffs.
    • Ensure equipment is properly selected, installed, and maintained in optimum condition.
    • Establish focused programs for critical life safety and life support equipment
    • Implement energy management strategies to achieve optimum cost control
    • Consult with and advise technicians when diagnosing equipment failures
    • Monitor new tools and technologies that would improve operations and reduce the cost of maintenance
    • Maintain compliance of  LEED certification
    • Develop standards and procedures for maintenance repairs, facility shut downs, and equipment overhaul.
    • Perform cost/benefit reviews of the maintenance program activities
    • Under the direction of the Director of Clinical Operations and Chief Financial Officer, manages the facilities operations budget, including labor, supplies, purchased service and utilities expense.  Monitor and analyze daily, weekly and monthly financial and operating reports.
    • Take an active role in assuring Joint Commission, and Life Safety Code compliance.
    • Participate in the health center’s safety committee and infection control committee activity
    • Establish systems and training aimed at providing a safe working environment as well as compliance with OSHA regulations.
    • Encourage personal growth of all FM staff through education, training, and periodic evaluation.

    Required Experience/Abilities/Competencies:

    • Knowledge of procurement and inventory management
    • Ability to function independently
    • Excellent interpersonal, communication and problem-solving skills
    • Strong customer service skills
    • Basic knowledge of Outlook and Microsoft Office
    • Four to five (4 – 5) years experience in facilities management preferably in healthcare
    • Knowledge of all building trades
    • Experience managing LEED certified green buildings.

    Licensure/Education/Training:

    • Degree in Facilities Management or equivalent background.
    • Courses in rules and regulations with various governing agencies, i.e. OSHA, MWRA, DPH and building codes. Familiarity with National Fire Prevention Association (NFPA) and JCAHO standards, and other government regulations.
    • Current Massachusetts Driving License
    • Current CPR certification
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    DENTAL BILLER

    SUMMARY OF POSITION:

    The Dental Biller reports directly to the Director of Oral Health and Director of Patient Financial Services.  This position is responsible for the electronic and/or manual third party billing, including coding oversight, individual patient self pay billing, and follow up of third party adjudication issues including underpayments, suspensions, denials, and non-payments. This position coordinates the cash application process, both electronic and manual, recording appropriate third party contractual loss and the transfer to proper status of any remaining balance. The Dental Biller is expected to provide excellent customer service to external and internal customers, have a thorough knowledge of dental claims regulatory and compliance standards, keep the Director of Oral Health and Director of Patient Financial Services informed of third party adjudication trends, issues and exceptions.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    Requires sitting, bending, stooping, and stretching.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.  Requires normal range of hearing and eyesight to record, prepare and communicate appropriate forms and reports as needed.

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

     

    • Manages the timely, accurate and compliant third party billing process consistent with practice

    management system billing, EDI, payment entry, charge and transaction management and end of

    day procedures

    • Manages the timely third party EOB posting and proper disposition of remaining balances
    • Follows up on third party denials, underpayments, non-payments, suspensions and

    any other exception to the timely receipt of the anticipated payment

    • Manages the individual claim self pay billing post visit, including co-payments, deductibles

    and denied services

    • Ensures that there is a timely review of encounter coding for accuracy and compliance prior to the issuance of a third party claim
    • Coordinates periodic chart reviews for coding accuracy with coding consultant and follows up with communicating results to clinical staff.
    • Completes other tasks and assignments as delegated by the Director of Oral Health and Director of Patient Financial Services
    • Performs other duties as requested

    Required Experience/Abilities/Competencies:

    • Three to five years experience working in a dental billing environment , preferably a FQHC Community Health Center
    • Experience with GE Centricity or EPIC preferred
    • Demonstrated knowledge of dental third party claims billing procedures, both manual and electronic, in a FQHC Community Health Center environment. Familiarity with Centricity preferred.
    • Demonstrated customer service and communication skills
    • Knowledge of common word processing and spreadsheet programs
    • Skill in planning, organizing and problem solving within organizational setting
    • Strong customer service orientation and prior customer service experience
    • Ability to communicate effectively with patients, clinical and administrative staff and

    general public

    Licensure/Education/ Training:

    Associates Degree or higher in Business or Finance related field from an accredited college or university preferred