Career Listing

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    ADULT PSYCHIATRIST – (PART TIME)

    SUMMARY OF POSITION:

    The Adult Psychiatrist reports directly to the Director of Behavioral Health. This psychiatrist is responsible for treating all adult clients in the Behavioral Health Department who need a medication evaluation and /or ongoing medication management. The Psychiatrist is part of the Behavioral Health Multidisciplinary Team and serves as the primary source for each client’s diagnosis.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    Requires full range of body motion, manual and finger dexterity and eye-hand coordination. Requires sitting, standing and walking for prolonged periods of time.  Requires normal range of hearing and eyesight to record, prepare, and complete appropriate forms and reports. Requires working under stress in emergency situations.  Assumes low potential exposure to communicable disease and bodily fluids.

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS

    • Provides comprehensive and continuing care to patients requiring routine and emergency psychiatric evaluation and ongoing medication management Responsible for three follow up visits or one psychiatric evaluation per hour.
    • Maintains appropriate medical records on assigned patients, including psychiatric evaluations on new patients and clear assessment of mental status, effectiveness of medication, side effects, and diagnoses of ongoing patients
    • Uses flagging system of electronic medical record to alert other staff to issues with the patient or need for referral for primary care or other WSHC services
    • Completes SSI applications and other essential documents, with the support of the Case Manager
    • Returns all client phone calls or delegates another staff member to call clients
    • Is available by phone for 9:00-5:00 emergencies of patient caseload, if and when these emergencies cannot be addressed by the Behavioral Health Director or the Primary Care Physician
    • Logs out sample medications to be dispersed to clients, including log of medication type, amount, and dosage lot number, expiration date, client name and date of birth, and date of dispersal.
    • Attends Behavioral Health Multidisciplinary Team meetings biweekly, taking a leadership role in the diagnosis of new patients, and contributing feedback to treatment planning and reviews for all patients
    • Serves as co-leader of biweekly Comprehensive Care Team meetings with the Adult Medicine Primary Care Physician, the Adult Medicine nurse, the Behavioral Health clinician located in Adult Medicine, the Case Manager, and the Behavioral Health Director, in an effort to fully integrate Adult Medicine and Behavioral Health Services for clients shared by the two disciplines
    • Participates in patient care audits for quality assurance and utilization review to maintain and improve patient care standard of excellence
    • Maintains medical professional standards and knowledge by regularly attending medical conferences, seminars, continuing education programs, and by teaching medical residents, medical students, and /or practitioners or students in other health care professions
    • Performs other duties as requested

    Required Experience /Abilities / Competencies:

    • Demonstrates consumer-friendly approach to treatment, as measured by respectful interactions with clients and their families, low no show rate, high client/parent satisfaction, and lack of client complaints regarding treatment.
    • Places high value on treatment team, as measured by willingness to meet regularly, work collaboratively, and demonstrate flexibility in consulting with medical providers in the consultation and treatment of new clients, whether they are scheduled or referred as unscheduled emergencies. Cooperates with director and support staff in the delivery of timely, billable, and quality care
    • Demonstrates a thorough understanding of the DSM IV, as measured by thoroughness and accuracy of diagnostic formulations brought for review to the Multidisciplinary Team.
    • Demonstrates a thorough understanding of psychoactive medications, including best practices for use, side effects to alert patient about, and interactions with other medications and remains up-to-date about new, effective medications or usage/dosage changes recommended by research results, clinical trial findings, or by other providers
    • Demonstrates a thorough knowledge of effective treatment protocols and necessary cultural competencies for mental health and substance abuse treatment of adults in English and in Spanish
    • Adapts therapeutic strategies to individual characteristics of the client, including but not limited to disability, gender, sexual orientation, developmental level, culture, ethnicity, age, health status, as measured by return visits and client satisfaction
    • Demonstrates understanding of the importance of the larger WSHC treatment team and of networking/linking with the treatment community, as measured by number of monthly contacts with other providers
    • Communicates concern for clients and follow-up plans for Director to follow during psychiatrist absences or between scheduled psychiatric clinics

    Licensure/Education/Training

    • Licensed M.D. in the State of Massachusetts.
    • Board Certified or minimum Board Eligible
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    PEDIATRICIAN

    SUMMARY OF POSITION:

    The Primary Care Physician reports directly to the Associate Medical Director. Under general supervision of the Associate Medical Director, this position renders diagnostic and therapeutic care to patients at the Health Center, affiliated hospitals and other health care facilities. Medical services provided may focus on primary care, OB/GYN, and/or other medical surgical specialties. Scope of responsibility includes clinical practice, education, consultation, research, and program coordination. This position is 80% clinical and 20% administrative time.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    This position requires moderate physical activity such as sitting, bending, stooping, and stretching. Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate forms and reports as needed. Work environment involves exposure to potentially dangerous materials and situations that require following extensive safety precautions and may include the use of protective equipment. Will work with blood or blood-borne pathogens and will require OSHA training

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home. All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    • Provides comprehensive and continuing care to patients requiring routine and emergency and treatment through the diagnosis of disease processes and through the provision of medical treatment of patients at clinics, hospitals, nursing and private homes, and shelters.
    • Refers patients to other providers as appropriate.
    • Provides services in support of health promotion and preventive medicine.
    • Supervises other health care professionals such as nurse practitioners, physician assistants, staff registered nurses, and allied health care staff to ensure the proper delivery of medical care to patients.
    • Maintains appropriate medical records on assigned patients.
    • Participates in patient care audits for quality assurance and utilization review to maintain and improve patient care standard of excellence.
    • Maintains medical professional standards and knowledge by regularly attending medical conferences, seminars, continuing education programs, and by teaching medical residents, medical students, and/or practitioners or students in other health care professions.
    • May serve on-call as assigned.
    • Performs other duties as requested

    Required Experience/Abilities/Competencies:

    • Ability to observe, assess and record symptoms, reactions, and progress.
    • Knowledge of legal and ethical standards for the delivery of medical care.
    • Knowledge of relevant drugs and non-pharmaceutical patient care aids and ability to prescribe dosages and instruct patients in correct usage.
    • Ability to maintain quality, safety, and/or infection control standards.
    • Ability to develop and present educational programs and/or workshops.
    • Knowledge of related accreditation and certification requirements.
    • Knowledge of community medical diagnostic and patient care services in area of medical expertise.
    • Knowledge of current principles, methods and procedures for the delivery of medical evaluation, diagnosis and treatment in area of expertise.
    • Effective verbal and written communication skills.
    • Ability to supervise, provide advice, and train clinical professionals and/or students in area of expertise.
    • Ability to work both independently and in a team environment.

    Licensure/Education/Training

    • Medical degree with appropriate residency training. Board certification or eligibility with expected certification required.
    • Current License as a Physician in the State of Massachusetts.

     

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    STAFF OPTOMETRIST

    SUMMARY OF POSITION:

    The Staff Optometrist reports directly to the Director of Eye Care Services. The Staff Optometrist provides high quality care, comprehensive eye and vision care services to patients. The Staff Optometrist makes referrals to ophthalmology and other specialty service consultations when necessary and is expect to maintain current optometric knowledge and skills.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    Requires sitting, bending, stooping, and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate forms and reports as needed. Assumes potential exposure to communicable disease and bodily fluids.

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home. All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    Provides comprehensive eye care to patients as indicated. This may include assessment and management of acute and chronic diseases and treatment of injuries.

    Performs complete annual eye exams and record findings using logician and paper charts when necessary for visual fields.

    Interprets and integrates data to determine appropriate diagnostic and therapeutic procedures as needed.

    Works collaboratively with the optician to suggest special lenses, frames type when needed, and special coatings.

    Analyzes and evaluates the functioning of the staff as it relates to aspects of clinical practice and care. Make any suggestions and discuss functional problems to the Eye Care Director.

    Participates in multi-disciplinary projects on patient care and quality improvements when requested by Eye Care Director.

    Maintains familiarity with medical/moral and medical/legal issues related to the eye care practice. Serves as a resource to the medical staff in related matters.

    Represents Whittier Street Health Center in its relationship with outside organizations in matters relating to the eye care practice and patient care.

    Participates in professional development activities and maintain professional licenses and affiliations.

    Performs other duties as requested.

    Required Experience/Abilities/Competencies:

    Strong knowledge of eye care practice and standards of care to assess, plan, implement, and evaluate patient care.

    Knowledge of the community we serve and the ability to garner support from those leaders within the community to enable the organization to meet its goals and objectives.

    Ability to work with other physicians, providers and other healthcare professionals in a collaborative manner to meet the organizational goals and objectives.

    Knowledge of computer systems and applications.

    Skill in effective problem solving.

    Strong communication skills.

    Knowledge of community oriented primary care principles.

    Licensure/Education/Training:

    Current License as a therapeutically certified Doctor of Optometry in the State of Massachusetts.

    Residency training or three years of experience as a practicing optometrist in a community setting.

     

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    LEAD PHYSICIAN INFECTIOUS DISEASE

    SUMMARY OF POSITION:

    The Lead Physician Infectious disease reports directly to the Medical Director for Primary Care and under general supervision of the Director of Infectious Disease and Special populations. The Lead Physician serves as an infectious disease leader working collaboratively with other infectious disease physician on matters concerning medical practice of all HIV and Hep C programs and professional relationships. The Lead Physician directs the clinical functions of their assigned medical and nursing staff including the planning, organizing, actuating, selecting, monitoring, evaluating, and disciplining of the Infectious disease medical staff in a manner that assures the delivery of high quality, cost effective medical care to the populations we serve.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    Requires sitting, bending, stooping, and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate forms and reports as needed.

    ORGANIZATIONAL COMMITMENTS:

    As an organization, we are committed to providing care as Patient Centered Medical Home. All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    • Provides comprehensive and continuing care to HIV and HCV patients requiring routine, emergency and treatment through the diagnosis of disease processes and through the provision of medical treatment of patients at the clinics.
    • Refers patients to other providers as appropriate
    • Provides services in support of health promotion and preventive medicine
    • Supervises other health ID physicians to ensure the proper delivery of medical care to ID patients
    • Maintains appropriate medical records on assigned patients
    • Participates in patient care audits for quality assurance and utilization review to maintain and improve patient care standard of excellence
    • Maintains medical professional standards and knowledge by regularly attending medical conferences, seminars, and continuing education programs.
    • Participates in all major long range planning activities of Whittier Street Health Center
    • Evaluate and appraise new ID physicians and mid-level providers. Meets at least quarterly with all associates.
    • Leads quality improvement initiatives including compliance with the center’s population health management program – Boston Health Equity Program, ensuring providers review their individual scorecard and identify opportunities for improvements
    • Leads the Peer Review process ensuring that application for re-appointment (credentialing and privileges) thoroughly assessing provider’s competency to provide high quality care
    • Participates in the review of new appointments (credentialing and privileges) for staff reporting to the adult and urgent care departments
    • Intervenes and moderates all major physician-physician, physician-patient, and physician-staff concerns. Works with administrative staff to promote professional relationships among physicians, patients, and staff
    • Maintains familiarity with medical/moral and medical/legal issues related to the practice of medicine and serves as a resource to the medical staff in related matters
    • Serves as the clinical expert to administrative staff in risk management programs and reviews all potential medical liability claims generated against the Health Center.
    • Participates in professional development activities and maintain professional licenses and affiliations.
    • Works with administrative staff to establish and maintain a physician manual
    • Performs other duties as requested by the Medical Director for Primary Care and Chief Executive Officer, including ad hoc management of problems related to the practice of medicine and patient care

    Required Experience/Abilities/Competencies:

    • Minimum five years of experience as a practicing clinician
    • Extensive medical administration experience, preferably from holding senior positions of responsibility at the community health center or large group practice level
    • Strong knowledge of organizational policies, procedures, and systems
    • Strong public health background and interest
    • Strong knowledge of medical practice and standards of care to assess, plan, implement, and evaluate patient care.
    • Knowledge of federal and state regulatory statues for compliance in the health care environment, i.e., Massachusetts Board of Registration in Medicine and other regulatory organizations
    • Positive leadership qualities including the ability to secure the cooperation of others in the pursuit of common objectives
    • Knowledge of the community we serve and the ability to garner support from those leaders within the community to enable the organization to meet its goals and objectives
    • Expertise in planning, organizing, delegating, and supervising
    • Ability to work with other physicians, providers and other healthcare professionals in a collaborative manner to meet the organizational goals and objectives
    • Expertise in the development of disease management protocols and the application of such protocols into the larger environment
    • Proficient in Microsoft Office, Outlook and other computer software
    • Knowledge of Electronic Medical Records Systems
    • Strong communication skills

    Licensure/Certification/Education/Training:

    • Medical degree with appropriate residency training from an accredited School of Medicine
    • Board certification or eligibility with expected certification required. Graduate level courses in public health, health administration, and business administration strongly preferred
    • Current License as a Physician in the State of Massachusetts.

     

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    FAMILY MEDICINE PHYSICIAN

    SUMMARY OF POSITION:

    The Family Medicine Physician reports directly to the Medical Director. Under general supervision of the Associate Medical Director, this position renders diagnostic and therapeutic care to patients at the Health Center, affiliated hospitals and other health care facilities.  Medical services provided may focus on primary care, family practice, internal medicine, OB/GYN, and/or other medical surgical specialties. This position is 80% clinical and 20% administrative time.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    This position requires moderate physical activity such as sitting, bending, stooping, and stretching.  Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.  Requires normal range of hearing and eyesight to record, prepare and communicate appropriate forms and reports as needed. Work environment involves exposure to potentially dangerous materials and situations that require following extensive safety precautions and may include the use of protective equipment. Will work with blood or blood-borne pathogens and will require OSHA training

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    • Provides comprehensive and continuing care to patients requiring routine and emergency and treatment through the diagnosis of disease processes and through the provision of medical treatment of patients at clinics, hospitals, nursing and private homes, and shelters.
    • Refers patients to other providers as appropriate
    • Provides services in support of health promotion and preventive medicine
    • Supervises other health care professionals such as nurse practitioners, physician’s assistants, staff registered nurses, and allied health care staff to ensure the proper delivery of medical care to patients
    • Maintains appropriate medical records on assigned patients
    • Participates in patient care audits for quality assurance and utilization review to maintain and improve patient care standard of excellence
    • Maintains medical professional standards and knowledge by regularly attending medical conferences, seminars, continuing education programs, and by teaching medical residents, medical students, and /or practitioners or students in other health care professions
    • May serve on-call as assigned
    • Performs other duties as requested

    Required Experience/Abilities/Competencies:

    • Ability to serve all age spectrums and families
    • OB/GYN experience
    • Ability to observe, assess and record symptoms, reactions, and progress
    • Knowledge of legal and ethical standards for the delivery of medical care
    • Knowledge of relevant drugs and non-pharmaceutical patient care aids and ability to prescribe dosages and instruct patients in correct usage
    • Ability to maintain quality, safety, and/or infection control standards
    • Ability to develop and present educational programs and/or workshops
    • Knowledge of related accreditation and certification requirements
    • Knowledge of community medical diagnostic and patient care services in area of medical expertise.
    • Knowledge of current principles, methods, and procedures for the delivery of medical evaluation, diagnosis and treatment in area of expertise
    • Effective verbal and written communication skills
    • Ability to supervise, advise and train clinical professionals and/or students in area of expertise.
    • Ability to work both independently and in a team environment

    Licensure/Education/Training

    • Medical degree with appropriate residency training. Board certification or eligibility with expected certification required.
    • Current License as a Physician in the State of Massachusetts.
    • Bi-lingual (English/Spanish) Preferred

     

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    Medical Director, Primary Care

     

    SUMMARY OF POSITION:

     

    The Medical Director of Primary Care reports directly to the President and Chief Executive Officer. The Medical Director of Primary Care serves as the internal medical leader working collaboratively with senior management on matters concerning medical practice of all primary care programs and professional relationships. The Medical Director of Primary Care directs the clinical functions of the Lead medical staff in all primary care clinics, Urgent Care, Specialty Clinics, HIV and LGBT services, Pediatrics, OB/GYN, Eye Care, Quality Improvements and Quality Assurance to include the planning, organizing, actuating, selecting, monitoring, evaluating and disciplining of the medical staff in a manner that assures the delivery of high quality, cost effective medical care to the populations we serve. The incumbent is also responsible for working with the Lead medical physicians on quality assurance in these areas.

    Supervises the Director of Adult and Urgent Care Services, Lead Physician – Pediatrics, Lead Physician- Ob/Gyn, Lead Physician for Eye Care Services, Director of Nursing, Director of Infectious Diseases and Special Populations, and Specialists Physicians. This position is 60% clinical and 40% administrative.

     

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

     

    Requires sitting, bending, stooping, and stretching.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.  Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate forms and reports as needed

     

    ORGANIZATIONAL COMMITMENTS:

     

    As an organization, we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

     

    ESSENTIAL FUNCTIONS:

     

    • Directs the clinical functions of the Lead medical staff in Adult Medicine (Internal Medicine and Family Medicine), Urgent Care, Ob/Gyn, Eye Care, and Pediatrics departments. Also responsible for managing the Urgent Care, HIV and LGBT services, Quality Improvement and Quality Assurance and Specialty Medical Clinics.
    • Responsibilities include the planning, organizing, actuating, selecting, monitoring, evaluating and disciplining of the medical staff in a manner that assures the delivery of high quality, cost effective medical care to the populations we serve.
    • Oversees the quality assurance function in these clinical areas, NCQA standards and Joint Commission standards.
    • Works with the President and CEO, Chief Financial Officer and Senior Managers to develop fiscal parameters including:  medical staff utilization, productivity and managed care panel size and effect any necessary change to meet the financial directives of the organization.
    • Works with the President and CEO, Development staff and Senior Managers on new business opportunities, grant funding programs and proposals.
    • Establishes and implements clinical standards of care and policies and procedures consistent with organizational goals and sound medical practice.  Ensures compliance amongst providers for adherence.
    • Develops, in collaboration with Senior Managers and Quality Assurance team on disease management protocols to ensure consistent and effective delivery of superior quality health care to those we serve and that the Center serves as a Patient Centered Medical Home.
    • Analyzes and evaluates the functioning of the Medical Providers relating to aspects of clinical practice and care.  Conducts yearly performance reviews incorporating developmental goals and improvement plan, as necessary, for all direct reports.
    • Assumes responsibility, in collaboration with Senior Management, for the organization and development of new medical services and clinical programs for the Health Center including the establishment of multi-disciplinary team approaches to the diagnosis and treatment of clinical presentations.
    • Works with senior management and the Quality Assurance team to implement Joint Commission accreditation standards for Ambulatory, Behavioral Health and Laboratory Services.  Develop and implement appropriate medical/practice of care guidelines to meet these standards.  Participate in various teams/projects to ensure compliance in this area, as requested.
    • Participates in all major long range planning activities of Whittier Street Health Center.
    • Working with direct reports, establishes and maintains an ongoing provider program to orient, evaluate and appraise new physicians and mid-level providers.  Meet at least quarterly with all associates.
    • Imposes disciplinary actions upon medical staff members as determined within senior leadership or within the independent latitudes and discretion afforded by senior leadership.
    • Participates in Quality assurance programs including the Center’s health equity program (Boston Health Equity Plan) and ensures full compliance with all clinical aspects including Joint Commission Accreditation. Serves as a Co-Chair of the Quality Assurance Committee.
    • Monitors provider compliance with medical record completion policies and HCFA Evaluation and Management Documentation Guidelines.  Invokes disciplinary measures as necessary.
    • Works collaboratively with the Director of Human Resources on the annual updating of all medical staff files and credentialing activities, assuring their completeness and timeliness of information contained therein.
    • Reports regularly to the President & Chief Executive Officer on the activities of the medical staff and the performance of its various components, including the formation of recommendations for appropriate actions to ensure the activities of the medical staff are in conformance with the mission, vision and goals of the organization.
    • Intervenes and moderates all major physician-physician, physician-patient, and physician-staff concerns.  Works with administrative staff to promote professional relationships among physicians, patients and staff.
    • Approves all physician/provider recruiting activities for the Health Center, in concert with senior leadership and department leaders.
    • Represents Whittier Street Health Center in its relationship with outside organizations in matters relating to the practice of medicine and patient care.
    • Maintains familiarity with medical/moral and medical/legal issues related to the practice of medicine.  Serves as a resource to the medical staff in related matters.
    • Serves as the clinical expert to administrative staff in risk management programs.  Review all potential medical liability claims generated against the Health Center.
    • Works with the Chief Financial Officer and Patient Access team to monitor provider scheduling habits and effects change necessary to accommodate patient accessibility.  Makes recommendations to senior leadership on staffing policies and works with the various departments to assure compliance.
    • Participates in professional development activities and maintain professional licenses and affiliations.
    • Works with the Director of Human Resources to establish and maintain a physician orientation manual.
    • Performs other duties as requested by the President and CEO, including ad hoc management of problems related to the practice of medicine and patient care.

    Required Experience/Abilities/Competencies:

     

    • At least ten years of experience as an Internist or Family Medicine physician.  Extensive medical administration experience, preferably from holding senior positions of responsibility at the community health center or large group practice level.
    • Strong knowledge of organizational policies, procedures and systems.
    • Strong public health background and interest.
    • Strong knowledge of medical practice and standards of care to assess, plan, implement, and evaluate patient care.
    • Strong knowledge of patient centered medical home models and improvement models.
    • Knowledge of federal and state regulatory statues for compliance in the health care environment (i.e., Massachusetts Board of Registration in Medicine, etc.).
    • Positive leadership qualities including the ability to secure the cooperation of others in the pursuit of common objectives.
    • Knowledge of the community we serve and the ability to garner support from those leaders within the community to enable the organization to meet its goals and objectives.
    • Knowledge of budget preparation and interpretation of financial reports and statements.
    • Expertise in planning, organizing, delegating, and supervising.
    • Ability to work with other physicians, providers and other healthcare professionals in a collaborative manner to meet the organizational goals and objectives.
    • Expertise in the development of disease management protocols and the application of such protocols into the larger environment.
    • Knowledge of EMR and applications.
    • Skill in effective problem solving.
    • Strong communication skills.

    Licensure/Certification/Education/Training:

     

    • Medical degree with appropriate residency training. Master’s Degree in Public Health preferred.
    • Board certification or eligibility with expected certification required.  Graduate level courses in public health, health administration and business administration strongly preferred.  .
    • Current License as a Family Medicine Physician in the State of Massachusetts.

     

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    DENTAL ASSISTANT

    SUMMARY OF POSITION:

    The Dental Assistant reports directly to the Director of Dental Services. The Dental Assistant provides chair side assistance to dentist, dental hygienists, and dental externs/students. The Dental Assistant also performs various administrative tasks as designated by the Dental Office Manager.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    Requires sitting, bending, stooping, and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate forms and reports as needed.

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home. All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    * Assists with patient management by seating and preparing patient for treatment, assists with patient comfort and anxiety reduction during treatment and prepares patients for dismissal following treatment.

    * Prepares amalgams and adhesives and applies topical fluoride. Wraps and sterilizes instruments and cleans workstation between patients.

    * Exposes and develops radiographs for dental diagnostic purposes.

    * Instructs an individual in oral hygiene techniques and preventative procedures.

    * Removes sutures, and applies topical anesthetic and desensitizing agents.

    * Confirms patient appointments and recalls.

    * Performs clerical functions to maintain patient charts and schedule treatment.

    * Prepares daily schedules and pulls/re-files patient charts.

    * Checks for communicable diseases and advises dentist as necessary.

    * Records examination findings and/or treatment procedures to patient charts.

    * Processes dental insurance forms for private/mass health carriers.

    * Performs other duties as requested

    Required Experience/Abilities/Competencies:

    * General knowledge of the equipment, materials, procedures, and terminology used in dentistry. Basic knowledge of professional and legal standards required for working as a dental assistant. Knowledge of and strict adherence to proper infection control protocols.

    * Basic knowledge of the standards, principles and practices related to each of the following:

    * Radiological functions and /or Expanded Function Dental or Orthodontic Dental Assistants.

    * Skill in operation of x-ray equipment and the processing of film.

    * Skill in mixing amalgams, cements, and impression materials.

    * Skill in organizing workstations.

    * Skill in chair side assistance including fourhanded dentistry.

    * Skill in reading patient charts and extracting significant information.

    * Skill in performing cardiopulmonary resuscitation.

    * Skill in maintaining supplies, instrument inventory and ordering as required.

    * Computer competency: Microsoft Office and Outlook email

    * Proficient customer service skills

    * Ability to work with a diverse population and staff.

    * Ability to establish and maintain an effective working relationship with co-workers and staff.

    Licensure/Certification/Education/Training:

    * High School Diploma or higher

    * Dental Assistant License

    * Completion of intensive training program leading to a certificate in dental assisting including required 160-350 externship hours OR minimum of three years of dental assisting experience.

    * Massachusetts Radiology Certification

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    CHILD AND FAMILY CLINICIAN, LCSW OR LMHC

    SUMMARY OF POSITION:

    The Child and Family Clinician, LCSW or LMHC reports directly to the Director of Behavioral Health. This licensed clinician is responsible for providing assessment, ongoing mental health and substance abuse treatment, with a primary focus on the treatment of children, adolescents, and their families. While the bulk of the referrals will be from Pediatrics, there will also be referrals from the Obstetrics/Gynecology Department, Primary Care and Behavioral Health, as well as outside referral sources.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    Requires full range of body motion, manual and finger dexterity and eye-hand coordination. Requires sitting, standing and walking for prolonged periods of time.  Requires normal range of hearing and eyesight to record, prepare, and complete appropriate forms and reports. Requires working under stress in emergency situations.  Assumes low to moderate potential exposure to communicable disease and bodily fluids.

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    • Maintains a caseload of children and adults followed in either individual, group or family therapy sessions. Provides same day case consultations as needed.
    • Provides an active support to the Pediatrics Department, with treatment of children, adolescents, and their parents.
    • Consults with Obstetrics/Gynecology staff in the treatment of pregnant women or postpartum women and their babies.
    • Intakes and screens both scheduled and immediate referrals from the medical providers.
    • Participates in required meetings, including weekly Behavioral Health Multidisciplinary Team Meeting and weekly individual supervision sessions.
    • Participates in onsite and outside trainings relevant to treatment issues in current caseload, for a minimum of 10 Continuing Education Credits (CEUs) per year.
    • Prepares and submits all paper and electronic documentation in a complete and timely manner, including intakes, progress notes, treatment plans and quarterly reviews, and discharge summaries.
    • Performs other duties as requested.

    Required Experience/Abilities/Competencies:

    • Demonstrates consumer-friendly approach to treatment, as measured by respectful interactions with clients and their families, low no show rate, high client/parent satisfaction, and lack of client complaints regarding treatment.
    • Places high value on treatment team, as measured by willingness to meet regularly, work collaboratively, and demonstrate flexibility in consulting with medical providers in the consultation and treatment of new clients, whether they are scheduled or referred as unscheduled emergencies. Cooperates with director and support staff in the delivery of timely, billable, and quality care.
    • Demonstrates a thorough understanding of the DSM V, as measured by thoroughness and accuracy of diagnostic formulations brought for review to the Multidisciplinary Team.
    • Shows the ability to obtain a complete history and full conceptualization of the client’s problem within the time-limited intake session(s), as measured by the quality of the written assessment and the timely case presentation to the Multidisciplinary Treatment Team.
    • Demonstrates a thorough knowledge of effective treatment protocols and necessary cultural competencies for treating children, adolescents, and families in English and in Spanish.
    • Adapts therapeutic strategies to individual characteristics of the client, including but not limited to disability, gender, sexual orientation, developmental level, culture, ethnicity, age, health status, as measured by return visits and client satisfaction.
    • Demonstrates superior knowledge of treatment planning, as measured by quality of the treatment plan and quarterly reviews.
    • Demonstrates understanding of the importance of the larger WSHC treatment team and of networking/linking with the treatment community, as measured by number of monthly contacts with other providers.

    Licensure/Education/Training

    Licensed clinician in the state of Massachusetts (LCSW or LMHC)

    • Spanish preferred
    • Masters Degree from an accredited college or university
    • College or university transcript documenting graduate class work and child, adolescent, and family therapy internship(s)

    Employee Signature:______________________________________________________________

     

    Date:____________________________________________________________________

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    NURSE PRACTITIONER BEHAVIORAL HEALTH

    SUMMARY OF POSITION:

    The Nurse Practitioner reports directly to the Director of Behavioral Health for administrative supervision and the Adult Psychiatrist for clinical supervision. The nurse practitioner provides psychiatric evaluations and medication management to adults in collaboration with the Adult Psychiatrist in the practice following established standards and practices.  Scope of responsibility includes clinical practice, education, consultation, and program coordination.  This position is 80% clinical and 20% administrative time.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    Requires full range of body motion, manual and finger dexterity and eye-hand coordination.  Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate forms and reports.  Requires working under stress in emergency situations.  Assumes low potential exposure to communicable disease and bodily fluids.

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    • Provides comprehensive and continuing care to patients requiring routine and emergency psychiatric evaluation and ongoing medication management.
    • Maintains appropriate medical records on assigned patients, including psychiatric evaluations on new patients and clear assessment of mental status, effectiveness of medication, side effects, and diagnoses of ongoing patients. Uses flagging system of EMR to alert staff to patient issues.
    • Interprets and integrates data to determine appropriate diagnostic and therapeutic procedures as needed.
    • Completes Prior authorizations, SSI applications, and other documents essential to patient care, with the support of the clinician and/or case manager.
    • Attends biweekly supervision sessions with the Adult Psychiatrist.
    • Administers medications and injection
    • Counsels and educates patients on mental health/substance abuse issues. Recommends community resources to meet patient and family needs.
    • Instructs patient and family regarding medications and treatment instructions. Provides patient education.
    • Provides telephone consultation, follow-up phone calls, and triage patient telephone calls.
    • Manages psychiatric emergencies.
    • Maintains the strictest confidentiality.
    • Participates in professional development activities and maintains professional affiliations.
    • Performs other duties as requested.

    Required Experience/Abilities/Competencies:

    • Knowledge of psychiatric nursing theory, practice, and medical care to give and evaluate patient care.
    • Knowledge of organizational policies, regulations and procedures to administer patient care.
    • Skill in applying and modifying the principles, methods and techniques of professional nursing to provide ongoing patient care.
    • Skill in taking medical history to assess medical condition and interpret findings.
    • Skill in preparing and maintaining records, writing psychiatric intake evaluations and medication management notes, establishing the diagnosis, updating the problem and medication lists.
    • Skill in developing and maintaining department quality assurance.
    • Skill in establishing and maintaining effective working relationships with patients, staff, and the public.
    • Ability to maintain quality control standards.
    • Ability to react calmly and effectively in emergency situations.
    • Ability to interpret, adapt and apply guidelines and procedures.
    • Ability to communicate clearly.
    • At least three years of professional psychiatric nursing experience required.

    Required Licensure/Education/Training:

    • Graduate of an accredited school of nursing.
    • Successful completion of an approved Nurse Practitioner program.
    • License/Certified Nurse Practitioner License for Massachusetts.
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    PHLEBOTOMIST / LAB ASSISTANT

    SUMMARY OF POSITION

    The Phlebotomist/Lab Assistant reports directly to the Laboratory Director. This position provides some of the support services needed to ensure quality laboratory services, and in this role is expected to be courteous and efficient. Under the supervision of the laboratory director, he/she performs phlebotomy, routine specimen preparation, some limited testing procedures, and is responsible for supply inventory, and the general maintenance of the laboratory area.

     

    TYPICAL PHYSICAL DEMANDS:

    Requires prolonged sitting, some bending, stooping, and stretching.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.  Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate forms and reports.

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    • Reviews all encounters or test request forms for completeness, eligibility, and accuracy to ensure that all information required for test processing and billing are provided.
    • Documents all requests for tests in laboratory work logs and problems associated with this process in the appropriate QA log.
    • Records, messages and distributes laboratory reports (on site and referred) after they have been reviewed.
    • Tracks laboratory reports when needed. Takes telephone calls and reports and refers them appropriately.
    • Monitors specimen co-Dection and identification procedures for accuracy and appropriateness.
    • Instructs patients on proper specimen collection techniques (e.g. CVS, FBS, O & Ps, 24 hour urine collection).
    • Obtains blood specimens by venipuncture, fingersticks or on pediatric and adult patients. Under supervision, performs certain simple laboratory procedures in the waived and moderate complexity category.
    • Prepares specimens for storage, transport, and testing on site or off site. Performs EKGs if required.
    • Performs other duties as requested
    Required Experience/ Abilities/Competencies
    • One year experience as a phlebotomist or lab assistant in a hospital or clinical health care setting.

    Licensure/Education/Training:

    A High School Diploma or higher

    • Graduate of Certificate program in phlebotomy

     

    Date of Hire/Transfer:                                                     90-Day Introductory Review due:                                          

    Supervisor completing Review:                                                                                                                                

    Acknowledgement:

                                                                                                                                                                                                  

    Employee Signature                                                                                                                       Date

                                                                                                                                                                                                   

    HR Representative                                                                                                                          Date

     

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    Nurse Practitioner

    SUMMARY OF POSITION:

     

    The Nurse Practitioner reports directly to the Director of Adult Medicine. The nurse practitioner provides primary care to adults and children in collaboration with physicians in the practice following established standards and practices. Scope of responsibility includes clinical practice, education, consultation, research, and program coordination. This position is 80% clinical and 20% administrative time.

     

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

     

    This position requires standing and walking for prolonged periods of time.  Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination.  Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate forms and reports.  Requires working under stress in emergency situations.  Requires exposure to communicable disease and bodily fluids.

     

    ORGANIZATIONAL COMMITMENTS:

     

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

     

    ESSENTIAL FUNCTIONS:

     

    • Provides comprehensive health care to patients as indicated This may include assessment and management of acute and chronic diseases and treatment of injuries
    • Performs complete physical exams and records findings
    • Interprets and integrates data to determine appropriate diagnostic and therapeutic procedures as needed.
    • Makes independent nursing judgments, collaborating with physicians in managing acute and long-term medical needs of patients
    • Orders appropriate laboratory and diagnostic procedures. Synthesizes data to determine preliminary diagnosis and therapeutic plan utilizing principles of prevention
    • Administers medications and injections.
    • Counsels and educates patients and their families on issues of health maintenance, behavior, normal social and physical growth and development.
    • Interviews and advises patients regarding health and illness prevention. Recommends community resources to meet patient and family needs.
    • Instructs patient and family regarding medications and treatment instructions. Provides patient education.
    • Maintains and reviews patients’ records, charts, and other pertinent information.
    • Provides telephone consultation, follow-up phone calls, and triage patient telephone calls.
    • Manages medical and surgical emergencies.
    • Monitors and provides continuity of care between physician visits.
    • Maintains the strictest confidentiality.
    • Attends required meetings and participates in committees as requested.
    • Participates in professional development activities and maintains professional affiliations.
    • Performs other duties as requested

    Required Experience/Abilities/Competencies:

     

    • At least three years of professional nursing experience in a primary care group practice/community health center setting required.
    • Knowledge of professional nursing theory, practice, and medical care to give and evaluate patient care.
    • Knowledge of organizational policies, regulations and procedures to administer patient care.
    • Knowledge of medical equipment and instruments to administer patient care.
    • Knowledge of common safety hazards and precautions to establish a safe work environment.
    • Skill in applying and modifying the principles, methods and techniques of professional nursing to provide ongoing patient care.
    • Skill in taking medical history to assess medical condition and interpret findings.
    • Skill in preparing and maintaining records, writing reports, and responding to correspondence.
    • Skill in developing and maintaining department quality assurance.
    • Skill in establishing and maintaining effective working relationships with patients, medical staff, and the public.
    • Ability to maintain quality control standards.
    • Ability to react calmly and effectively in emergency situations.
    • Ability to interpret, adapt and apply guidelines and procedures.
    • Ability to communicate clearly.

    Licensure/Education/Training:

     

    • Graduate of an accredited school of nursing.
    • Successful completion of an approved Nurse Practitioner program.
    • License/Certified Nurse Practitioner License for Massachusetts.
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    Registered Nurse

    SUMMARY OF POSITION:

    The Registered Nurse reports to the Director of Nursing, with direct, routine supervision by the Charge Nurse. The Registered Nurse is responsible for providing direct and indirect professional nursing care to patients, provides continuity and quality care by ensuring accessibility of health care services offered and provided within the department. The Registered Nurse works closely with other medical practice staff and provides coverage when needed.

    The Registered Nurse actively participates in Quality Assurance and Improvement activities, provides indirect supervision to Licensed Practical Nurses, plays a leading role on the Care Coordination Team, performs duties having direct or indirect connection to the Boston Health Equity Project (BHEP), such as group visits for patient education, and assists in leading BHEP Task Force Levels II & III.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination. Requires sitting, standing and walking for prolonged periods of time.  Requires normal range of hearing and eye sight to record, prepare, and communicate appropriate forms and reports. Assumes potential exposure to communicable disease and bodily fluids.

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as a Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    • Provides general and technical supervision of medical assistants and other ancillary staff in accordance with Health Center
    • Provides professional nursing care for the well being of patients.
    • Takes patient’s history and vital signs; cleans wounds and performs dressing changes, administers prescribed medications orally and by injection; and provides health teaching to patients and families related to clinical conditions.
    • Initiates prescription medication refills and reconciles medication lists for improved care coordination
    • Completes prior authorization requests for medications and imaging studies, communicates with provider and patient, and follows up on requests
    • Triages patient telephone calls and walk-ins to identify need for urgent care and to make appropriate referrals required for the management of patient care.
    • Obtains required specimens and performs or requests diagnostic laboratory tests; communicates results to provider. Ensures that physician and patient are notified of abnormal test results per team provider request.
    • Maintains patient records by charting nursing observations and actions taken. Ensures the confidentiality of patient records and promotes patient privacy.
    • Performs or assigns various administrative duties such as maintaining stock levels of medical supplies as required.
    • Arranges for the repair of maintenance of equipment used in the delivery of patient care and Ensures that patient care areas are kept clean and orderly.
    • Provides or arranges for patient education. Instruct patients in the proper use of medical equipment, prescribed regimens and other nursing care regimens. Assist with counseling regarding self -management goals
    • May assume Charge Nurse Responsibilities as required.
    • Plans and integrates care for people with chronic diseases
    • Coordinates care with other team members, including primary care providers, Behavioral Health, clinical pharmacist, nutritionist, pharmacy, health plan-associated care managers, specialists, and others
    • Assists in leading and managing BHEP Task Force Levels II & III
    • Develops and maintains integrated patient care plans aimed at preventing disease exacerbation, improving outcomes, increasing patient engagement in self-care, lowering risk status score, minimizing hospital and ER utilization, and reducing care costs by preventing duplication of tasks
    • Leads patient group visits, as scheduled
    • Attends morning huddles
    • Supports efforts to increase patient access and improve care quality by performing provider co-visits, as directed by Charge Nurse
    • Delegates tasks to the LPN and medical assistant, as appropriate
    • Assists with referrals and links to community resources
    • Performs ongoing evaluation/documentation of patient progress/risk status
    • Ensures and maintains all necessary documentation including but not limited to ED and Hospital Utilization Logs.
    • Maintains and enhances professional nursing skill and knowledge by attending continuing education programs. Fulfills Massachusetts requirements for continuing nursing education. Attends seminars and/or classes on Quality assurance, Care Coordination, and other relevant topics, as required.
    • Performs other duties as required.

    Required Experience/Abilities/Competencies:

    • Minimum of one year’s nursing experience in ambulatory care environment.
    • High-level clinical competence in nursing skills and nursing specialty area.
    • Demonstrates thorough understanding of the Patient-Centered Medical Home Model
    • Proficiency in the use of Microsoft Office products
    • Proficiency in the use of electronic medical records (EMR) – knowledge of Epic strongly preferred
    • Strong communication skills and problem-solving skills
    • Excellent written and verbal communication skills.
    • Superior customer service skills.
    • Ability to organize competing priorities.
    • Ability to work in a fast-paced environment.
    • Ability to work with multidisciplinary teams
    • Ability to be flexible, demonstrates self-initiation, and the ability to work independently

    Licensure/Education/Training:

    • Current and unrestricted license from the Massachusetts State Board of Registration in Nursing.
    • Associates’ Degree in Nursing or higher from an accredited US school of nursing.
    • Current BLS/CPR Certification
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    SECURITY/LOBBY ATTENDANT

    SUMMARY OF POSITION:

    The Security/Lobby Attendant reports directly to the Facilities Supervisor and VP of HR/ Facilities. This position is responsible for maintaining a safe and secure environment for patients, visitors, and employees by providing a visible security presence, monitoring the premises and overseeing the admissions into the building.  This position provides full customer service to patients and is the first point of contact for visitors of the Health Center.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    Requires sitting, bending, stooping, and stretching and responding to emergencies.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.  Requires normal range of hearing and eyesight to record, prepare and communicate appropriate forms and reports as needed.

     ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    • Welcomes, meets and greets all patients and visitors, requests sign in and verification of appointment.
    • Ensures patients and visitors receive assistance with questions and concerns.
    • Escorts Patients to upper floors, in event of elevators are not operating (via, thru key-point elevators.)
    • Provides information in response to inquiries about services
    • Refers patients and visitors to the appropriate departments to handle and resolve complaints
    • Monitors and authorizes entrance and departure of patients, visitors and other persons to maintain security of premises in order to guard against theft
    • Investigates and responds to disturbances and calls the police or fire departments in cases of emergency
    • Calls the police when an unauthorized person refuses to leave the premises
    • Patrols and monitors premises to prevent theft, violence or infractions
    • Informs Administration of visitors prior to entering the administrative areas
    • Assists departments with administrative tasks when appropriate
    • Performs other duties as required

    Required Experience/Abilities/Competencies:

    • Minimum 2-3 years’ experience in the security field
    • Knowledge of monitoring equipment, security procedures, and strategies
    • Ability to identify and respond to security risks and emergency situations
    • Computer competency: Microsoft Office and Outlook email
    • Ability to function independently within scope of established Center’s policies
    • Excellent interpersonal, communication and problem-solving skills
    • Ability to deal patiently with problems and complaints and remain courteous
    • Strong customer service skills

    Licensure/Education/Training

    • High School Diploma or higher
    • Security Training
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    SUPPORT TECHNICIAN (MIS)

    SUMMARY OF POSITION:

    The Support Technician reports directly to the CIO and is responsible for providing hardware/software expertise and support to IS projects & customers.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    Requires full range of body motion including handling and lifting computer equipment, manual and finger dexterity and eye-hand coordination. Requires sitting, standing and walking for prolonged periods of time.  Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate forms and reports.

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    • Sets up and installs new workstations and any other materials required for the effective and efficient business use of project deliverables as well as their ongoing technical support and maintenance.
    • Provides general maintenance, imaging, deployment, repair and troubleshooting of desktop hardware and software.
    • Install operating system and application updates and security patches
    • Remove old equipment and perform data migration to new machines
    • Maintain inventory of end user hardware equipment, and installed software
    • Document steps taken to resolve help desk tickets
    • Provider support to end users.
    • Support Whittier Applications including EMR, Email, Microsoft Office, Finance \ HR, etc.
    • Assists with the maintenance and deployment of the Center’s anti-virus software.
    • Assists with the maintenance and deployment of the Center’s disc/ tape backup system.
    • Assists MIS department with administration of computerized security/ badge, Audio Visual, Printers and telephone systems.
    • Maintains network users lists, change of scope documents, hardware inventory documentation.
    • Represents Information Systems on committees and attend required meeting as requested.
    • Participates in computer development activities and maintain professional affiliations.
    • Performs other duties as requested.
    • Work on weekends\ Saturdays as per department needs.

    Required Experience/Abilities/Competencies:

    • Experience in Microsoft Office desktop, Windows OS.
    • Familiarity with installation and configuring network printers.
    • Ability to communicate with and understand the needs of non-technical internal clients.
    • Demonstrates a strong sense of teamwork in the creation, maintenance and reporting of complex computer issues.
    • Ability to perform administrative tasks and responsibilities.
    • Strong written and oral communication skills; active listening skills and a demonstrated ability to influence without direct authority; an ability to function in a collaborative and collegial environment; and an ability to generate trust and build alliances with co-workers.
    • Knowledgeable with all PC office and network applications.

    Licensure/Education/Training:

    • Associate degree or higher.
    • Minimum one year technical training in IT field.
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    PATIENT CARE SERVICE REPRESENTATIVE

    SUMMARY OF POSITION:

    The Patient Care Service Representative reports directly to the VP of Operations. The Patient Care Service Representative is responsible for ensuring that all registrations for patients are created and updated in an accurate and timely manner, providing a high level of exceptional customer service skill, and focusing on achieving quality standards and data integrity measures.

    TYPICAL PHYSICAL DEMANDS:

     Requires prolonged sitting, some bending, stooping, and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate forms and reports.

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home. All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    • Answers telephone queue system and schedules appointments for all providers.
    • Establishes provider schedule, calendar, and reviews scheduling on a weekly basis to minimize scheduling conflicts.
    • Sends out weekly/annual reminders for appointments or call patients, as directed.
    • Greets and directs all incoming/outgoing patients and provides information as appropriate.
    • Verifies demographic and insurance information with patient and change as necessary on record and in computer.
    • Prepares and processes encounter forms accurately and checkout paperwork accurately.
    • Documents payments on encounter form; maintains original and completes other check out paperwork as necessary.
    • Implements message paging when directed.
    • Works closely with other staff in the medical group.
    • Participates in vacation and illness coverage.
    • Maintains a clean and organized work area and patient waiting area.
    • Photocopies and faxes materials as required.
    • Accesses computer and inputs data as required.
    • Monitors supplies and notifies supervisor when needed.
    • Monitors patient flow within the office.
    • Attends staff meetings and training, as needed.
    • Performs other duties as requested.

    Required Experience/Abilities/Competencies:

    • One-year prior experience in a health care environment
    • Working knowledge of the registration function of integrated practice management systems in a healthcare environment
    • Advanced customer service skills
    • Advanced phone and communication skills
    • Full understanding of insurance eligibility
    • Experience utilizing Microsoft Office and other computer software
    • Ability to maintain strict confidentiality regarding patient’s medical information
    • Ability to sort and file materials correctly by alphabetic or numeric systems
    • Ability to read, understand and follow oral and written instruction
    • Ability to establish and maintain effective working relationship with staff

    Licensure/Education/Training:

    • High School Diploma or higher

     

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    PHLEBOTOMIST / LAB ASSISTANT

    SUMMARY OF POSITION

    The Phlebotomist/Lab Assistant reports directly to the Laboratory Director. This position provides some of the support services needed to ensure quality laboratory services, and in this role is expected to be courteous and efficient. Under the supervision of the laboratory director, he/she performs phlebotomy, routine specimen preparation, some limited testing procedures, and is responsible for supply inventory, and the general maintenance of the laboratory area.

     

    TYPICAL PHYSICAL DEMANDS:

    Requires prolonged sitting, some bending, stooping, and stretching.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.  Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate forms and reports.

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    • Reviews all encounters or test request forms for completeness, eligibility, and accuracy to ensure that all information required for test processing and billing are provided.
    • Documents all requests for tests in laboratory work logs and problems associated with this process in the appropriate QA log.
    • Records, messages and distributes laboratory reports (on site and referred) after they have been reviewed.
    • Tracks laboratory reports when needed. Takes telephone calls and reports and refers them appropriately.
    • Monitors specimen co-Dection and identification procedures for accuracy and appropriateness.
    • Instructs patients on proper specimen collection techniques (e.g. CVS, FBS, O & Ps, 24 hour urine collection).
    • Obtains blood specimens by venipuncture, fingersticks or on pediatric and adult patients. Under supervision, performs certain simple laboratory procedures in the waived and moderate complexity category.
    • Prepares specimens for storage, transport, and testing on site or off site. Performs EKGs if required.
    • Performs other duties as requested
    Required Experience/ Abilities/Competencies
    • One year experience as a phlebotomist or lab assistant in a hospital or clinical health care setting.

    Licensure/Education/Training:

    A High School Diploma or higher

    • Graduate of Certificate program in phlebotomy

     

    Date of Hire/Transfer:                                                     90-Day Introductory Review due:                                          

    Supervisor completing Review:                                                                                                                                

    Acknowledgement:

                                                                                                                                                                                                  

    Employee Signature                                                                                                                       Date

                                                                                                                                                                                                   

    HR Representative                                                                                                                          Date

     

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    Director of Development

    SUMMARY OF POSITION:

     

    The Director of Development reports to the President & CEO. This position is responsible for the research; coordination and execution of all grant proposals and planning, coordinating and executing all special events, which includes securing significant corporate sponsorships and individual ticket sales in support of these events. This position helps develop the strategy and plays a critical role in growing a comprehensive program to increase and sustain annual philanthropic support for Whittier Street Health Center. The Director of Development is responsible for leading all Marketing, Brand Development and Communications Strategies. The Director of Development participates in the planning and implementation of an integrated fundraising plan for the Center and undertakes other responsibilities as requested. The Director of Development coordinates with the VP of Programs and Business Development and the President and Chief Executive Officer, as appropriate, to ensure that all grant proposals and special events are created, presented and conducted with the goal of building awareness about Whittier Street Health Center and identifying and engaging potential major donors. Supervises the Manager of Development and Marketing and Grant Writer.

     

    ESSENTIAL FUNCTIONS:

     

    Corporate, Foundation and Government Relations

     
    • Effectively manage a comprehensive funds development plan that will enable the timely implementation of the strategic plan and meet the ongoing financial needs of the organization
    • Designs a strategic plan for corporate and foundation fundraising and provides a vision that will help to ensure and enhance Whittier Street Health Center’s standing in the
    • Cultivates, manages, and stewards relationships with donors and prospects including individuals, corporations, foundations, and government agencies; leverage the CEO’s and other appropriate senior managers’ time in cultivating high-potential donors and prospects
    • Writes and prepares high-quality proposals, grants, reports, mailings, and acknowledgements required to support ongoing fundraising activities
    • Assists with developing government relations and public funding strategy, utilizing public affairs consultants where appropriate
    • Designs and implements individual strategies for soliciting corporate & foundation gifts and charitable grants to support Whittier’s initiatives
    • Collaborates with program managers across the Center on the development and submission of existing public sector grant proposals and new private
    • Actively researches grant opportunities that align with the Center’s Strategic Plan initiatives and operating support needs
    • Provides support to the Whittier Health and Wellness Foundation Board and Community Board.

    Special Events:

     

    • Responsibilities in the production of events will include but are not limited to volunteer recruitment, stewardship and coordination; development of printed materials; negotiating contracts, managing vendor relationships; scheduling
    • Identifies, solicits and stewards corporate sponsorships for the events and for maximizing individual sponsorships and ticket
    • Provides leadership in planning major special events including venue planning and logistics; design, printing and mailing of invitations; corporate and individual sponsorship; table captains recruitment and coordination; support and coordination of volunteer committees, and other related areas as
    • Works closely with other staff on planning and logistics and support efforts to use events in identifying, cultivating and involving
    • Works with Development Coordinator to produce invitation, registration and sponsor lists for events and event solicitations.
    • Recruits, trains and supervises volunteers and interns to assist with special event planning
    • Accountable for strategic planning of events throughout year, including cultivation, fundraising and recognition of high-end donors
    • Participates in defining and carrying out development objectives and priorities for entire organization
    • Works with Development Consultant to research and solicit campaign prospects
    • Performs other duties as requested

    Marketing and Communications:

    Responsible for the development and implement of the Center’s Marketing Plan to support business goals, mission and vision

     

    Effectively promote key areas of health services, organizational strengths, and philosophical uniqueness that establish clear areas of market differentiation and initiatives to maintain the Center’s leadership as a premiere urban health center

     

    Works collaboratively with the Center’s Public Relations Consultant and other fundraising, marketing and governmental relations consultants

     

    Collaborates with the senior managers and Marketing Committees (Internal and External) on the development of all marketing materials (WEBSITE, annual reports, advertisement, flyers, etc) to position Whittier for success and heighten its visibility among Whittier’s constituents (funders, strategic partners, current and potential patients and donors, healthcare and human services community, public at large)

     

    Required Experience/Abilities/Competencies:

     

    • Three to five years of advancement or related experience, showing increasing levels of responsibility in development
    • A solid understanding of the role of Foundation, Corporation, and Individual Giving to support a major gifts
    • Ability to research potential sources of foundation and grant support from local and national funding
    • A proven track record of significantly increasing grant and special event results
    • Demonstrated success planning and implementing successful (five-figure and above) special events in a nonprofit environment.
    • Strong knowledge of MS Office, including Excel and PowerPoint and Raiser’s
    • Demonstrated supervisory
    • Ability to think strategically and partner with key
    • Demonstrated writing, speaking, and listening
    • Ability to prioritize and manage multiple projects and to initiate new
    • Working knowledge of Boston corporate philanthropic community and familiarity with Boston’s communities of color strongly
    • Ability to work effectively with corporate donors, board members, volunteers, vendors, and other staff.

    Licensure/Education/Training:

     

    Bachelors’ Degree from an accredited college or university