Career Listing

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    ADULT PSYCHIATRIST – (PART TIME)

    SUMMARY OF POSITION:

    The Adult Psychiatrist reports directly to the Director of Behavioral Health. This psychiatrist is responsible for treating all adult clients in the Behavioral Health Department who need a medication evaluation and /or ongoing medication management. The Psychiatrist is part of the Behavioral Health Multidisciplinary Team and serves as the primary source for each client’s diagnosis.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    Requires full range of body motion, manual and finger dexterity and eye-hand coordination. Requires sitting, standing and walking for prolonged periods of time.  Requires normal range of hearing and eyesight to record, prepare, and complete appropriate forms and reports. Requires working under stress in emergency situations.  Assumes low potential exposure to communicable disease and bodily fluids.

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS

    • Provides comprehensive and continuing care to patients requiring routine and emergency psychiatric evaluation and ongoing medication management Responsible for three follow up visits or one psychiatric evaluation per hour.
    • Maintains appropriate medical records on assigned patients, including psychiatric evaluations on new patients and clear assessment of mental status, effectiveness of medication, side effects, and diagnoses of ongoing patients
    • Uses flagging system of electronic medical record to alert other staff to issues with the patient or need for referral for primary care or other WSHC services
    • Completes SSI applications and other essential documents, with the support of the Case Manager
    • Returns all client phone calls or delegates another staff member to call clients
    • Is available by phone for 9:00-5:00 emergencies of patient caseload, if and when these emergencies cannot be addressed by the Behavioral Health Director or the Primary Care Physician
    • Logs out sample medications to be dispersed to clients, including log of medication type, amount, and dosage lot number, expiration date, client name and date of birth, and date of dispersal.
    • Attends Behavioral Health Multidisciplinary Team meetings biweekly, taking a leadership role in the diagnosis of new patients, and contributing feedback to treatment planning and reviews for all patients
    • Serves as co-leader of biweekly Comprehensive Care Team meetings with the Adult Medicine Primary Care Physician, the Adult Medicine nurse, the Behavioral Health clinician located in Adult Medicine, the Case Manager, and the Behavioral Health Director, in an effort to fully integrate Adult Medicine and Behavioral Health Services for clients shared by the two disciplines
    • Participates in patient care audits for quality assurance and utilization review to maintain and improve patient care standard of excellence
    • Maintains medical professional standards and knowledge by regularly attending medical conferences, seminars, continuing education programs, and by teaching medical residents, medical students, and /or practitioners or students in other health care professions
    • Performs other duties as requested

    Required Experience /Abilities / Competencies:

    • Demonstrates consumer-friendly approach to treatment, as measured by respectful interactions with clients and their families, low no show rate, high client/parent satisfaction, and lack of client complaints regarding treatment.
    • Places high value on treatment team, as measured by willingness to meet regularly, work collaboratively, and demonstrate flexibility in consulting with medical providers in the consultation and treatment of new clients, whether they are scheduled or referred as unscheduled emergencies. Cooperates with director and support staff in the delivery of timely, billable, and quality care
    • Demonstrates a thorough understanding of the DSM IV, as measured by thoroughness and accuracy of diagnostic formulations brought for review to the Multidisciplinary Team.
    • Demonstrates a thorough understanding of psychoactive medications, including best practices for use, side effects to alert patient about, and interactions with other medications and remains up-to-date about new, effective medications or usage/dosage changes recommended by research results, clinical trial findings, or by other providers
    • Demonstrates a thorough knowledge of effective treatment protocols and necessary cultural competencies for mental health and substance abuse treatment of adults in English and in Spanish
    • Adapts therapeutic strategies to individual characteristics of the client, including but not limited to disability, gender, sexual orientation, developmental level, culture, ethnicity, age, health status, as measured by return visits and client satisfaction
    • Demonstrates understanding of the importance of the larger WSHC treatment team and of networking/linking with the treatment community, as measured by number of monthly contacts with other providers
    • Communicates concern for clients and follow-up plans for Director to follow during psychiatrist absences or between scheduled psychiatric clinics

    Licensure/Education/Training

    • Licensed M.D. in the State of Massachusetts.
    • Board Certified or minimum Board Eligible
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    PEDIATRICIAN

    SUMMARY OF POSITION:

    The Primary Care Physician reports directly to the Associate Medical Director. Under general supervision of the Associate Medical Director, this position renders diagnostic and therapeutic care to patients at the Health Center, affiliated hospitals and other health care facilities. Medical services provided may focus on primary care, OB/GYN, and/or other medical surgical specialties. Scope of responsibility includes clinical practice, education, consultation, research, and program coordination. This position is 80% clinical and 20% administrative time.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    This position requires moderate physical activity such as sitting, bending, stooping, and stretching. Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate forms and reports as needed. Work environment involves exposure to potentially dangerous materials and situations that require following extensive safety precautions and may include the use of protective equipment. Will work with blood or blood-borne pathogens and will require OSHA training

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home. All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    • Provides comprehensive and continuing care to patients requiring routine and emergency and treatment through the diagnosis of disease processes and through the provision of medical treatment of patients at clinics, hospitals, nursing and private homes, and shelters.
    • Refers patients to other providers as appropriate.
    • Provides services in support of health promotion and preventive medicine.
    • Supervises other health care professionals such as nurse practitioners, physician assistants, staff registered nurses, and allied health care staff to ensure the proper delivery of medical care to patients.
    • Maintains appropriate medical records on assigned patients.
    • Participates in patient care audits for quality assurance and utilization review to maintain and improve patient care standard of excellence.
    • Maintains medical professional standards and knowledge by regularly attending medical conferences, seminars, continuing education programs, and by teaching medical residents, medical students, and/or practitioners or students in other health care professions.
    • May serve on-call as assigned.
    • Performs other duties as requested

    Required Experience/Abilities/Competencies:

    • Ability to observe, assess and record symptoms, reactions, and progress.
    • Knowledge of legal and ethical standards for the delivery of medical care.
    • Knowledge of relevant drugs and non-pharmaceutical patient care aids and ability to prescribe dosages and instruct patients in correct usage.
    • Ability to maintain quality, safety, and/or infection control standards.
    • Ability to develop and present educational programs and/or workshops.
    • Knowledge of related accreditation and certification requirements.
    • Knowledge of community medical diagnostic and patient care services in area of medical expertise.
    • Knowledge of current principles, methods and procedures for the delivery of medical evaluation, diagnosis and treatment in area of expertise.
    • Effective verbal and written communication skills.
    • Ability to supervise, provide advice, and train clinical professionals and/or students in area of expertise.
    • Ability to work both independently and in a team environment.

    Licensure/Education/Training

    • Medical degree with appropriate residency training. Board certification or eligibility with expected certification required.
    • Current License as a Physician in the State of Massachusetts.

     

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    STAFF OPTOMETRIST

    SUMMARY OF POSITION:

    The Staff Optometrist reports directly to the Director of Eye Care Services. The Staff Optometrist provides high quality care, comprehensive eye and vision care services to patients. The Staff Optometrist makes referrals to ophthalmology and other specialty service consultations when necessary and is expect to maintain current optometric knowledge and skills.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    Requires sitting, bending, stooping, and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate forms and reports as needed. Assumes potential exposure to communicable disease and bodily fluids.

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home. All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    Provides comprehensive eye care to patients as indicated. This may include assessment and management of acute and chronic diseases and treatment of injuries.

    Performs complete annual eye exams and record findings using logician and paper charts when necessary for visual fields.

    Interprets and integrates data to determine appropriate diagnostic and therapeutic procedures as needed.

    Works collaboratively with the optician to suggest special lenses, frames type when needed, and special coatings.

    Analyzes and evaluates the functioning of the staff as it relates to aspects of clinical practice and care. Make any suggestions and discuss functional problems to the Eye Care Director.

    Participates in multi-disciplinary projects on patient care and quality improvements when requested by Eye Care Director.

    Maintains familiarity with medical/moral and medical/legal issues related to the eye care practice. Serves as a resource to the medical staff in related matters.

    Represents Whittier Street Health Center in its relationship with outside organizations in matters relating to the eye care practice and patient care.

    Participates in professional development activities and maintain professional licenses and affiliations.

    Performs other duties as requested.

    Required Experience/Abilities/Competencies:

    Strong knowledge of eye care practice and standards of care to assess, plan, implement, and evaluate patient care.

    Knowledge of the community we serve and the ability to garner support from those leaders within the community to enable the organization to meet its goals and objectives.

    Ability to work with other physicians, providers and other healthcare professionals in a collaborative manner to meet the organizational goals and objectives.

    Knowledge of computer systems and applications.

    Skill in effective problem solving.

    Strong communication skills.

    Knowledge of community oriented primary care principles.

    Licensure/Education/Training:

    Current License as a therapeutically certified Doctor of Optometry in the State of Massachusetts.

    Residency training or three years of experience as a practicing optometrist in a community setting.

     

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    LEAD PHYSICIAN INFECTIOUS DISEASE

    SUMMARY OF POSITION:

    The Lead Physician Infectious disease reports directly to the Medical Director for Primary Care and under general supervision of the Director of Infectious Disease and Special populations. The Lead Physician serves as an infectious disease leader working collaboratively with other infectious disease physician on matters concerning medical practice of all HIV and Hep C programs and professional relationships. The Lead Physician directs the clinical functions of their assigned medical and nursing staff including the planning, organizing, actuating, selecting, monitoring, evaluating, and disciplining of the Infectious disease medical staff in a manner that assures the delivery of high quality, cost effective medical care to the populations we serve.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    Requires sitting, bending, stooping, and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate forms and reports as needed.

    ORGANIZATIONAL COMMITMENTS:

    As an organization, we are committed to providing care as Patient Centered Medical Home. All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    • Provides comprehensive and continuing care to HIV and HCV patients requiring routine, emergency and treatment through the diagnosis of disease processes and through the provision of medical treatment of patients at the clinics.
    • Refers patients to other providers as appropriate
    • Provides services in support of health promotion and preventive medicine
    • Supervises other health ID physicians to ensure the proper delivery of medical care to ID patients
    • Maintains appropriate medical records on assigned patients
    • Participates in patient care audits for quality assurance and utilization review to maintain and improve patient care standard of excellence
    • Maintains medical professional standards and knowledge by regularly attending medical conferences, seminars, and continuing education programs.
    • Participates in all major long range planning activities of Whittier Street Health Center
    • Evaluate and appraise new ID physicians and mid-level providers. Meets at least quarterly with all associates.
    • Leads quality improvement initiatives including compliance with the center’s population health management program – Boston Health Equity Program, ensuring providers review their individual scorecard and identify opportunities for improvements
    • Leads the Peer Review process ensuring that application for re-appointment (credentialing and privileges) thoroughly assessing provider’s competency to provide high quality care
    • Participates in the review of new appointments (credentialing and privileges) for staff reporting to the adult and urgent care departments
    • Intervenes and moderates all major physician-physician, physician-patient, and physician-staff concerns. Works with administrative staff to promote professional relationships among physicians, patients, and staff
    • Maintains familiarity with medical/moral and medical/legal issues related to the practice of medicine and serves as a resource to the medical staff in related matters
    • Serves as the clinical expert to administrative staff in risk management programs and reviews all potential medical liability claims generated against the Health Center.
    • Participates in professional development activities and maintain professional licenses and affiliations.
    • Works with administrative staff to establish and maintain a physician manual
    • Performs other duties as requested by the Medical Director for Primary Care and Chief Executive Officer, including ad hoc management of problems related to the practice of medicine and patient care

    Required Experience/Abilities/Competencies:

    • Minimum five years of experience as a practicing clinician
    • Extensive medical administration experience, preferably from holding senior positions of responsibility at the community health center or large group practice level
    • Strong knowledge of organizational policies, procedures, and systems
    • Strong public health background and interest
    • Strong knowledge of medical practice and standards of care to assess, plan, implement, and evaluate patient care.
    • Knowledge of federal and state regulatory statues for compliance in the health care environment, i.e., Massachusetts Board of Registration in Medicine and other regulatory organizations
    • Positive leadership qualities including the ability to secure the cooperation of others in the pursuit of common objectives
    • Knowledge of the community we serve and the ability to garner support from those leaders within the community to enable the organization to meet its goals and objectives
    • Expertise in planning, organizing, delegating, and supervising
    • Ability to work with other physicians, providers and other healthcare professionals in a collaborative manner to meet the organizational goals and objectives
    • Expertise in the development of disease management protocols and the application of such protocols into the larger environment
    • Proficient in Microsoft Office, Outlook and other computer software
    • Knowledge of Electronic Medical Records Systems
    • Strong communication skills

    Licensure/Certification/Education/Training:

    • Medical degree with appropriate residency training from an accredited School of Medicine
    • Board certification or eligibility with expected certification required. Graduate level courses in public health, health administration, and business administration strongly preferred
    • Current License as a Physician in the State of Massachusetts.

     

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    FAMILY MEDICINE PHYSICIAN

    SUMMARY OF POSITION:

    The Family Medicine Physician reports directly to the Medical Director. Under general supervision of the Associate Medical Director, this position renders diagnostic and therapeutic care to patients at the Health Center, affiliated hospitals and other health care facilities.  Medical services provided may focus on primary care, family practice, internal medicine, OB/GYN, and/or other medical surgical specialties. This position is 80% clinical and 20% administrative time.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    This position requires moderate physical activity such as sitting, bending, stooping, and stretching.  Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.  Requires normal range of hearing and eyesight to record, prepare and communicate appropriate forms and reports as needed. Work environment involves exposure to potentially dangerous materials and situations that require following extensive safety precautions and may include the use of protective equipment. Will work with blood or blood-borne pathogens and will require OSHA training

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    • Provides comprehensive and continuing care to patients requiring routine and emergency and treatment through the diagnosis of disease processes and through the provision of medical treatment of patients at clinics, hospitals, nursing and private homes, and shelters.
    • Refers patients to other providers as appropriate
    • Provides services in support of health promotion and preventive medicine
    • Supervises other health care professionals such as nurse practitioners, physician’s assistants, staff registered nurses, and allied health care staff to ensure the proper delivery of medical care to patients
    • Maintains appropriate medical records on assigned patients
    • Participates in patient care audits for quality assurance and utilization review to maintain and improve patient care standard of excellence
    • Maintains medical professional standards and knowledge by regularly attending medical conferences, seminars, continuing education programs, and by teaching medical residents, medical students, and /or practitioners or students in other health care professions
    • May serve on-call as assigned
    • Performs other duties as requested

    Required Experience/Abilities/Competencies:

    • Ability to serve all age spectrums and families
    • OB/GYN experience
    • Ability to observe, assess and record symptoms, reactions, and progress
    • Knowledge of legal and ethical standards for the delivery of medical care
    • Knowledge of relevant drugs and non-pharmaceutical patient care aids and ability to prescribe dosages and instruct patients in correct usage
    • Ability to maintain quality, safety, and/or infection control standards
    • Ability to develop and present educational programs and/or workshops
    • Knowledge of related accreditation and certification requirements
    • Knowledge of community medical diagnostic and patient care services in area of medical expertise.
    • Knowledge of current principles, methods, and procedures for the delivery of medical evaluation, diagnosis and treatment in area of expertise
    • Effective verbal and written communication skills
    • Ability to supervise, advise and train clinical professionals and/or students in area of expertise.
    • Ability to work both independently and in a team environment

    Licensure/Education/Training

    • Medical degree with appropriate residency training. Board certification or eligibility with expected certification required.
    • Current License as a Physician in the State of Massachusetts.
    • Bi-lingual (English/Spanish) Preferred

     

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    Podiatrist

    SUMMARY OF POSITION:

     

    The Podiatrist reports directly to the Associate Medical Director. Under general supervision of the Associate Medical Director, this position renders diagnostic and therapeutic care to patients at the Health Center, affiliated hospitals and other health care facilities.  Medical services will focus on podiatry.  This position is 100% clinical.

     

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

     

    This position requires moderate physical activity such as sitting, bending, stooping, and stretching.  Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.  Requires normal range of hearing and eyesight to record, prepare and communicate appropriate forms and reports as needed. Work environment involves exposure to potentially dangerous materials and situations that require following extensive safety precautions and may include the use of protective equipment. Will work with blood or blood-borne pathogens and will require OSHA training

     

    ORGANIZATIONAL COMMITMENTS:

     

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

     

    ESSENTIAL FUNCTIONS:

     

    • Provides comprehensive and continuing care to patients requiring routine and emergency and treatment through the diagnosis of disease processes and through the provision of medical treatment of patients at clinics, hospitals, nursing and private homes, and shelters.
    • Refers patients to other providers as appropriate
    • Provides services in support of health promotion and preventive medicine
    • Maintains appropriate medical records on assigned patients
    • Participates in patient care audits for quality assurance and utilization review to maintain and improve patient care standard of excellence
    • Maintains medical professional standards and knowledge by regularly attending medical conferences, seminars, continuing education programs, and by teaching medical residents, medical students, and /or practitioners or students in other health care professions
    • Performs other duties as requested

     

     

    Required Experience/Abilities/Competencies:

     

    • Ability to observe, assess and record symptoms, reactions, and progress
    • Knowledge of legal and ethical standards for the delivery of medical care
    • Knowledge of relevant drugs and non-pharmaceutical patient care aids and ability to prescribe dosages and instruct patients in correct usage
    • Ability to maintain quality, safety, and/or infection control standards
    • Ability to develop and present educational programs and/or workshops
    • Knowledge of related accreditation and certification requirements
    • Knowledge of community medical diagnostic and patient care services in area of medical expertise.
    • Knowledge of current principles, methods, and procedures for the delivery of medical evaluation, diagnosis and treatment in area of expertise
    • Effective verbal and written communication skills
    • Ability to supervise, advise and train clinical professionals and/or students in area of expertise.
    • Ability to work both independently and in a team environment

     

    Licensure/Education/Training

     

    • Medical degree with appropriate residency training. Board certification or eligibility with expected certification required.
    • Current License as a Podiatrist in the State of Massachusetts.

     

     

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    Medical Director, Primary Care

     

    SUMMARY OF POSITION:

     

    The Medical Director of Primary Care reports directly to the President and Chief Executive Officer. The Medical Director of Primary Care serves as the internal medical leader working collaboratively with senior management on matters concerning medical practice of all primary care programs and professional relationships. The Medical Director of Primary Care directs the clinical functions of the Lead medical staff in all primary care clinics, Urgent Care, Specialty Clinics, HIV and LGBT services, Pediatrics, OB/GYN, Eye Care, Quality Improvements and Quality Assurance to include the planning, organizing, actuating, selecting, monitoring, evaluating and disciplining of the medical staff in a manner that assures the delivery of high quality, cost effective medical care to the populations we serve. The incumbent is also responsible for working with the Lead medical physicians on quality assurance in these areas.

    Supervises the Director of Adult and Urgent Care Services, Lead Physician – Pediatrics, Lead Physician- Ob/Gyn, Lead Physician for Eye Care Services, Director of Nursing, Director of Infectious Diseases and Special Populations, and Specialists Physicians. This position is 60% clinical and 40% administrative.

     

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

     

    Requires sitting, bending, stooping, and stretching.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.  Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate forms and reports as needed

     

    ORGANIZATIONAL COMMITMENTS:

     

    As an organization, we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

     

    ESSENTIAL FUNCTIONS:

     

    • Directs the clinical functions of the Lead medical staff in Adult Medicine (Internal Medicine and Family Medicine), Urgent Care, Ob/Gyn, Eye Care, and Pediatrics departments. Also responsible for managing the Urgent Care, HIV and LGBT services, Quality Improvement and Quality Assurance and Specialty Medical Clinics.
    • Responsibilities include the planning, organizing, actuating, selecting, monitoring, evaluating and disciplining of the medical staff in a manner that assures the delivery of high quality, cost effective medical care to the populations we serve.
    • Oversees the quality assurance function in these clinical areas, NCQA standards and Joint Commission standards.
    • Works with the President and CEO, Chief Financial Officer and Senior Managers to develop fiscal parameters including:  medical staff utilization, productivity and managed care panel size and effect any necessary change to meet the financial directives of the organization.
    • Works with the President and CEO, Development staff and Senior Managers on new business opportunities, grant funding programs and proposals.
    • Establishes and implements clinical standards of care and policies and procedures consistent with organizational goals and sound medical practice.  Ensures compliance amongst providers for adherence.
    • Develops, in collaboration with Senior Managers and Quality Assurance team on disease management protocols to ensure consistent and effective delivery of superior quality health care to those we serve and that the Center serves as a Patient Centered Medical Home.
    • Analyzes and evaluates the functioning of the Medical Providers relating to aspects of clinical practice and care.  Conducts yearly performance reviews incorporating developmental goals and improvement plan, as necessary, for all direct reports.
    • Assumes responsibility, in collaboration with Senior Management, for the organization and development of new medical services and clinical programs for the Health Center including the establishment of multi-disciplinary team approaches to the diagnosis and treatment of clinical presentations.
    • Works with senior management and the Quality Assurance team to implement Joint Commission accreditation standards for Ambulatory, Behavioral Health and Laboratory Services.  Develop and implement appropriate medical/practice of care guidelines to meet these standards.  Participate in various teams/projects to ensure compliance in this area, as requested.
    • Participates in all major long range planning activities of Whittier Street Health Center.
    • Working with direct reports, establishes and maintains an ongoing provider program to orient, evaluate and appraise new physicians and mid-level providers.  Meet at least quarterly with all associates.
    • Imposes disciplinary actions upon medical staff members as determined within senior leadership or within the independent latitudes and discretion afforded by senior leadership.
    • Participates in Quality assurance programs including the Center’s health equity program (Boston Health Equity Plan) and ensures full compliance with all clinical aspects including Joint Commission Accreditation. Serves as a Co-Chair of the Quality Assurance Committee.
    • Monitors provider compliance with medical record completion policies and HCFA Evaluation and Management Documentation Guidelines.  Invokes disciplinary measures as necessary.
    • Works collaboratively with the Director of Human Resources on the annual updating of all medical staff files and credentialing activities, assuring their completeness and timeliness of information contained therein.
    • Reports regularly to the President & Chief Executive Officer on the activities of the medical staff and the performance of its various components, including the formation of recommendations for appropriate actions to ensure the activities of the medical staff are in conformance with the mission, vision and goals of the organization.
    • Intervenes and moderates all major physician-physician, physician-patient, and physician-staff concerns.  Works with administrative staff to promote professional relationships among physicians, patients and staff.
    • Approves all physician/provider recruiting activities for the Health Center, in concert with senior leadership and department leaders.
    • Represents Whittier Street Health Center in its relationship with outside organizations in matters relating to the practice of medicine and patient care.
    • Maintains familiarity with medical/moral and medical/legal issues related to the practice of medicine.  Serves as a resource to the medical staff in related matters.
    • Serves as the clinical expert to administrative staff in risk management programs.  Review all potential medical liability claims generated against the Health Center.
    • Works with the Chief Financial Officer and Patient Access team to monitor provider scheduling habits and effects change necessary to accommodate patient accessibility.  Makes recommendations to senior leadership on staffing policies and works with the various departments to assure compliance.
    • Participates in professional development activities and maintain professional licenses and affiliations.
    • Works with the Director of Human Resources to establish and maintain a physician orientation manual.
    • Performs other duties as requested by the President and CEO, including ad hoc management of problems related to the practice of medicine and patient care.

    Required Experience/Abilities/Competencies:

     

    • At least ten years of experience as an Internist or Family Medicine physician.  Extensive medical administration experience, preferably from holding senior positions of responsibility at the community health center or large group practice level.
    • Strong knowledge of organizational policies, procedures and systems.
    • Strong public health background and interest.
    • Strong knowledge of medical practice and standards of care to assess, plan, implement, and evaluate patient care.
    • Strong knowledge of patient centered medical home models and improvement models.
    • Knowledge of federal and state regulatory statues for compliance in the health care environment (i.e., Massachusetts Board of Registration in Medicine, etc.).
    • Positive leadership qualities including the ability to secure the cooperation of others in the pursuit of common objectives.
    • Knowledge of the community we serve and the ability to garner support from those leaders within the community to enable the organization to meet its goals and objectives.
    • Knowledge of budget preparation and interpretation of financial reports and statements.
    • Expertise in planning, organizing, delegating, and supervising.
    • Ability to work with other physicians, providers and other healthcare professionals in a collaborative manner to meet the organizational goals and objectives.
    • Expertise in the development of disease management protocols and the application of such protocols into the larger environment.
    • Knowledge of EMR and applications.
    • Skill in effective problem solving.
    • Strong communication skills.

    Licensure/Certification/Education/Training:

     

    • Medical degree with appropriate residency training. Master’s Degree in Public Health preferred.
    • Board certification or eligibility with expected certification required.  Graduate level courses in public health, health administration and business administration strongly preferred.  .
    • Current License as a Family Medicine Physician in the State of Massachusetts.

     

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    NURSE PRACTITIONER BEHAVIORAL HEALTH

    SUMMARY OF POSITION:

    The Nurse Practitioner reports directly to the Director of Behavioral Health for administrative supervision and the Adult Psychiatrist for clinical supervision. The nurse practitioner provides psychiatric evaluations and medication management to adults in collaboration with the Adult Psychiatrist in the practice following established standards and practices.  Scope of responsibility includes clinical practice, education, consultation, and program coordination.  This position is 80% clinical and 20% administrative time.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    Requires full range of body motion, manual and finger dexterity and eye-hand coordination.  Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate forms and reports.  Requires working under stress in emergency situations.  Assumes low potential exposure to communicable disease and bodily fluids.

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    • Provides comprehensive and continuing care to patients requiring routine and emergency psychiatric evaluation and ongoing medication management.
    • Maintains appropriate medical records on assigned patients, including psychiatric evaluations on new patients and clear assessment of mental status, effectiveness of medication, side effects, and diagnoses of ongoing patients. Uses flagging system of EMR to alert staff to patient issues.
    • Interprets and integrates data to determine appropriate diagnostic and therapeutic procedures as needed.
    • Completes Prior authorizations, SSI applications, and other documents essential to patient care, with the support of the clinician and/or case manager.
    • Attends biweekly supervision sessions with the Adult Psychiatrist.
    • Administers medications and injection
    • Counsels and educates patients on mental health/substance abuse issues. Recommends community resources to meet patient and family needs.
    • Instructs patient and family regarding medications and treatment instructions. Provides patient education.
    • Provides telephone consultation, follow-up phone calls, and triage patient telephone calls.
    • Manages psychiatric emergencies.
    • Maintains the strictest confidentiality.
    • Participates in professional development activities and maintains professional affiliations.
    • Performs other duties as requested.

    Required Experience/Abilities/Competencies:

    • Knowledge of psychiatric nursing theory, practice, and medical care to give and evaluate patient care.
    • Knowledge of organizational policies, regulations and procedures to administer patient care.
    • Skill in applying and modifying the principles, methods and techniques of professional nursing to provide ongoing patient care.
    • Skill in taking medical history to assess medical condition and interpret findings.
    • Skill in preparing and maintaining records, writing psychiatric intake evaluations and medication management notes, establishing the diagnosis, updating the problem and medication lists.
    • Skill in developing and maintaining department quality assurance.
    • Skill in establishing and maintaining effective working relationships with patients, staff, and the public.
    • Ability to maintain quality control standards.
    • Ability to react calmly and effectively in emergency situations.
    • Ability to interpret, adapt and apply guidelines and procedures.
    • Ability to communicate clearly.
    • At least three years of professional psychiatric nursing experience required.

    Required Licensure/Education/Training:

    • Graduate of an accredited school of nursing.
    • Successful completion of an approved Nurse Practitioner program.
    • License/Certified Nurse Practitioner License for Massachusetts.
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    MEDICAL ASSISTANT

    SUMMARY OF POSITION:

    This position reports directly to the Lead Medical Assistant and Director of Nursing. The medical assistant provides clinical and specified non-clinical support to assist in the delivery of primary health care and patient care management. The medical assistant works closely with the medical practice team.

    TYPICAL PHYSICAL DEMANDS/CONDITIONS:

    Requires standing and walking for prolonged periods of time. Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate information, forms and reports. Assumes exposure to communicable disease and bodily fluids.

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home. All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    • Performs and documents assigned procedures, including but not limited to: vital signs, EKG’s, peak flow assessment and urine dipstick.
    • Administers vaccines, as ordered, under nursing supervision
    • Performs as a liaison between patients and providers.
    • Prepares patients for exams and treatments, assists provider in medical procedures and treatments.
    • Sets up and restocks exam rooms, maintains order and cleanliness of rooms.
    • Communicates restocking needs to the Lead Medical Assistant.
    • Maintains equipment in its proper working order, including cleaning and sterilizing of instruments.
    • Maintains the strictest confidentiality.
    • Attends required meetings and participates in committees as requested.
    • Documents in patient records, patient contact attempts and patient telephone and written communications
    • Assists with referrals
    • Communicates with parents and patients as needed to obtain information or relay referral information
    • Complies with all policies and procedures.
    • Coordinates care with other team members
    • Prepare Pre- Visit documentation in accordance with other team members
    • If bilingual, may be required to interpret upon request.
    • Performs other duties as requested

    REQUIRED EXPERIENCE/ABILITIES/COMPETENCIES:

    • 2-3 years’ in Primary Care
    • Knowledge of EPIC
    • Hospital experience preferred
    • Knowledge of medical practice and care to assist in direct patient care activities.
    • Knowledge of examination, diagnostic and treatment room procedures.
    • Knowledge and use of medical equipment and instruments to administer care.
    • Knowledge of common safety hazards and precautions to establish a safe work environment.
    • Skill in assisting in a variety of treatments as directed.
    • Skill in taking vital signs.
    • Skill in maintaining medical records and recording test results according to regulatory and/or organizational policies and procedures.
    • Skill in establishing and maintaining effective working relationships with patients, physicians and providers, and the public.
    • Ability to maintain quality control standards.
    • Ability to react calmly and effectively in emergency situations.
    • Ability to interpret, adapt and apply guidelines and procedures.
    • Ability to communicate clearly in spoken and written manner.
    • Ability to maintain confidentiality.
    • Demonstrates strong customer service skills and behaviors.

    LICENSURE/EDUCATION/TRAINING:

    • Graduate of accredited Medical Assistant program.
    • Medical Assistant Certificate
    • Current CPR certification.
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    PHLEBOTOMIST / LAB ASSISTANT

    SUMMARY OF POSITION

    The Phlebotomist/Lab Assistant reports directly to the Laboratory Director. This position provides some of the support services needed to ensure quality laboratory services, and in this role is expected to be courteous and efficient. Under the supervision of the laboratory director, he/she performs phlebotomy, routine specimen preparation, some limited testing procedures, and is responsible for supply inventory, and the general maintenance of the laboratory area.

     

    TYPICAL PHYSICAL DEMANDS:

    Requires prolonged sitting, some bending, stooping, and stretching.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.  Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate forms and reports.

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    • Reviews all encounters or test request forms for completeness, eligibility, and accuracy to ensure that all information required for test processing and billing are provided.
    • Documents all requests for tests in laboratory work logs and problems associated with this process in the appropriate QA log.
    • Records, messages and distributes laboratory reports (on site and referred) after they have been reviewed.
    • Tracks laboratory reports when needed. Takes telephone calls and reports and refers them appropriately.
    • Monitors specimen co-Dection and identification procedures for accuracy and appropriateness.
    • Instructs patients on proper specimen collection techniques (e.g. CVS, FBS, O & Ps, 24 hour urine collection).
    • Obtains blood specimens by venipuncture, fingersticks or on pediatric and adult patients. Under supervision, performs certain simple laboratory procedures in the waived and moderate complexity category.
    • Prepares specimens for storage, transport, and testing on site or off site. Performs EKGs if required.
    • Performs other duties as requested
    Required Experience/ Abilities/Competencies
    • One year experience as a phlebotomist or lab assistant in a hospital or clinical health care setting.

    Licensure/Education/Training:

    A High School Diploma or higher

    • Graduate of Certificate program in phlebotomy

     

    Date of Hire/Transfer:                                                     90-Day Introductory Review due:                                          

    Supervisor completing Review:                                                                                                                                

    Acknowledgement:

                                                                                                                                                                                                  

    Employee Signature                                                                                                                       Date

                                                                                                                                                                                                   

    HR Representative                                                                                                                          Date

     

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    Registered Dietitian

    SUMMARY OF POSITION:

     

    This position reports directly to Director of Wellness Initiatives. The Registered Dietitian conducts one-on-one patient visits to improve overall medical nutrition therapy. Also this position supports the Center’s diabetes clinic, medical group visits and Center-based and offsite support groups.  The Registered Dietitian provides nutrition education to all Whittier patients in the health disparities collaborative including, but not limited to, diabetes, obesity, cardiovascular, cancer, and depression. This position performs collection and documentation of anthropometrics, dietary assessments and nutritional risk assignments and assignment of food package prescriptions.  The Registered Dietitian conducts in-services and cooking demonstrations.

     

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

     

    This position requires lifting of office supplies, ability to stand while conducting health fairs, in-services, cooking demonstrations.  This position requires sitting, bending, stooping, and stretching.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.  Requires normal range of hearing and eyesight to record, prepare and communicate appropriate forms and reports as needed.

     

    ORGANIZATIONAL COMMITMENTS:

     

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

     

    ESSENTIAL FUNCTIONS:

     

    • Conducts one-on-one patient visits to improve overall medical nutrition therapy.
    • Generates an obesity initiative within the diabetes collaborative (individual and group efforts) that can be spread to all patients at the health center.
    • Provides nutrition counseling within the weekly diabetes clinic and bi-monthly diabetes group medical visits and to patients in all of the Center-wide health disparities collaborative.
    • Creates, through collaboration with outside sources a cultural and literacy-sensitive meal/food selection library of written materials.
    • Participates as key member of the diabetes work team, expanding Whittier’s multi-disciplinary team approach to improving diabetes care.
    • Participates in planning, development and evaluation of educational materials and group nutrition education sessions.
    • Communicates with health care community on issues pertaining to participant needs.
    • Participates in nutrition in-services, department policy-making, staff meetings, and outreach nutrition activities in the community.
    • Participates in community education and health fairs.
    • Provides patient care that is compassionate, appropriate, and effective for the treatment of health problems and the promotion of health.
    • Demonstrates knowledge about established and evolving biomedical, clinical, and cognate sciences and the application of this knowledge to patient care.
    • Investigate and evaluate his/her patient care, appraise and assimilate scientific evidence, and improve his/her patient care practices.
    • Demonstrate interpersonal and communication skills that result in effective information exchange and teaming with patients, their patients’ families, and professional associates.
    • Demonstrate an awareness of and responsiveness to the larger context and system of health care and the ability to effectively call on system resources to provide care that is of optimal value.
    • Choses appropriate diagnostics tests and addresses abnormal results of diagnostic tests.
    • Makes appropriate diagnoses and choses appropriate treatments.
    • Appropriately completes medical record documentation in a timely fashion, including PMH, family history, and social history.
    • Performs other duties as requested.

    Required Experience/Abilities/Competencies:

     

    • One-year experience in clinical or community nutrition counseling.
    • Demonstrated leadership and decision-making capabilities.
    • Ability to accurately obtain and plot anthropometric measurements.
    • Ability to write clear and concise notes in participant records.
    • Ability to conduct accurate record reviews.
    • Ability to complete reports in a timely manner.
    • Ability to make referrals to human service agencies when appropriate.
    • Ability to address nutrition concerns with strong knowledge base.
    • Ability to communicate effectively with health care providers and participants.
    • Demonstrated computer proficiency in Microsoft Office and other computer software
    • Experience working with multicultural populations.
    • Ability to be flexible in working at multiple sites and ability to work a flexible schedule.

     

    Licensure/Education/Training:

     

    • Bachelor’s Degree in nutrition or Public Health Nutrition from accredited college or university
    • RD or LDN Required
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    Nurse Practitioner

    SUMMARY OF POSITION:

     

    The Nurse Practitioner reports directly to the Director of Adult Medicine. The nurse practitioner provides primary care to adults and children in collaboration with physicians in the practice following established standards and practices. Scope of responsibility includes clinical practice, education, consultation, research, and program coordination. This position is 80% clinical and 20% administrative time.

     

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

     

    This position requires standing and walking for prolonged periods of time.  Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination.  Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate forms and reports.  Requires working under stress in emergency situations.  Requires exposure to communicable disease and bodily fluids.

     

    ORGANIZATIONAL COMMITMENTS:

     

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

     

    ESSENTIAL FUNCTIONS:

     

    • Provides comprehensive health care to patients as indicated This may include assessment and management of acute and chronic diseases and treatment of injuries
    • Performs complete physical exams and records findings
    • Interprets and integrates data to determine appropriate diagnostic and therapeutic procedures as needed.
    • Makes independent nursing judgments, collaborating with physicians in managing acute and long-term medical needs of patients
    • Orders appropriate laboratory and diagnostic procedures. Synthesizes data to determine preliminary diagnosis and therapeutic plan utilizing principles of prevention
    • Administers medications and injections.
    • Counsels and educates patients and their families on issues of health maintenance, behavior, normal social and physical growth and development.
    • Interviews and advises patients regarding health and illness prevention. Recommends community resources to meet patient and family needs.
    • Instructs patient and family regarding medications and treatment instructions. Provides patient education.
    • Maintains and reviews patients’ records, charts, and other pertinent information.
    • Provides telephone consultation, follow-up phone calls, and triage patient telephone calls.
    • Manages medical and surgical emergencies.
    • Monitors and provides continuity of care between physician visits.
    • Maintains the strictest confidentiality.
    • Attends required meetings and participates in committees as requested.
    • Participates in professional development activities and maintains professional affiliations.
    • Performs other duties as requested

    Required Experience/Abilities/Competencies:

     

    • At least three years of professional nursing experience in a primary care group practice/community health center setting required.
    • Knowledge of professional nursing theory, practice, and medical care to give and evaluate patient care.
    • Knowledge of organizational policies, regulations and procedures to administer patient care.
    • Knowledge of medical equipment and instruments to administer patient care.
    • Knowledge of common safety hazards and precautions to establish a safe work environment.
    • Skill in applying and modifying the principles, methods and techniques of professional nursing to provide ongoing patient care.
    • Skill in taking medical history to assess medical condition and interpret findings.
    • Skill in preparing and maintaining records, writing reports, and responding to correspondence.
    • Skill in developing and maintaining department quality assurance.
    • Skill in establishing and maintaining effective working relationships with patients, medical staff, and the public.
    • Ability to maintain quality control standards.
    • Ability to react calmly and effectively in emergency situations.
    • Ability to interpret, adapt and apply guidelines and procedures.
    • Ability to communicate clearly.

    Licensure/Education/Training:

     

    • Graduate of an accredited school of nursing.
    • Successful completion of an approved Nurse Practitioner program.
    • License/Certified Nurse Practitioner License for Massachusetts.
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    Nurse Midwife

     

    SUMMARY OF POSITION:

     

    The Nurse Midwife reports directly to the Lead Provider in OBGYN.  The Nurse Midwife provides medical care treatment to OBGYN patients.  Performs gynecological exams and gynecological office procedures and instructs patients in prenatal and postnatal health practices and infant care. The Nurse Midwife works closely with other medical practice staff and participates in vacation and illness coverage.

     

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

     

    Requires sitting, bending, stooping, and stretching.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.  Requires normal range of hearing and eyesight to record, prepare and communicate appropriate forms and reports as needed

     

    ORGANIZATIONAL COMMITMENTS:

     

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

     

    ESSENTIAL FUNCTIONS:

     

    • Participates in initial examination of obstetrical patients and is assigned responsibility for care, treatment, and delivery of patient.
    • No labor and deliveries; outpatient prenatal and gyn only.
    • Examines patient during pregnancy, utilizing physical findings, laboratory test results, and patient’s statements to evaluate condition and ensure that patient’s progress is normal.
    • Lead Centering Pregnancy group visits for pre-natal patients.
    • Discusses case with Obstetrician to assure observation of specified practices.
    • Instructs patient in diet and prenatal health practices.
    • Proficiency in gynecological office procedures.
    • Performs postpartum examinations and treatments to ensure that patient and infant are responding normally.
    • Proficiency in gynecological exams and pap smears.
    • Proficiency in family planning and menopause issues.
    • Stays with patient during labor to reassure patient and to administer medication.
    • Delivers infant and performs postpartum examinations and treatments to ensure that patient and infant are responding normally.
    • When deviations from standard are encountered during pregnancy or delivery, administers stipulated emergency measures, and arranges for immediate contact of Obstetrician.
    • Visits patient during postpartum period in hospital and at home to instruct patient in care of self and infant and examine patient.
    • Maintains records of cases for inclusion in the medical records electronic files.
    • Conducts classes for groups of patients and families to provide information concerning pregnancy, childbirth, and family orientation.
    • Performs other duties as requested.

    REQUIRED  EXPERIENCE/ABILITIES/COMPETENCIES:

     

    • A minimum of two (2) years experience as nurse in obstetrics and
    • A minimum of two (2) years as a practicing midwife with demonstrated clinical competencies
    • Knowledge of professional nursing theory, clinical practice standards, normal maternal/fetal growth and development, and requirements of nurse midwifery practice.
    • Ability to independently seek out resources and solve complex problems.
    • Ability to process and prioritize information, perform health assessments, treatment and follow-up.
    • Ability to record activities, document assessments and interventions; prepare reports and presentations.
    • Ability to communicate effectively with patients, families, visitors, healthcare team, physicians, administrators, leadership and others.
    • Ability to use Microsoft Office and Outlook.

    LICENSURE/EDUCATION/TRAINING

     

    • Bachelors Degree in Nursing from an accredited college or university
    • Current nursing licensure as a nurse midwife in MA.
    • Certified by the American College of Nurse Midwives.
    • Certified in neonatal (NRP).
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    Registered Nurse

    SUMMARY OF POSITION:

    The Registered Nurse reports to the Director of Nursing, with direct, routine supervision by the Charge Nurse. The Registered Nurse is responsible for providing direct and indirect professional nursing care to patients, provides continuity and quality care by ensuring accessibility of health care services offered and provided within the department. The Registered Nurse works closely with other medical practice staff and provides coverage when needed.

    The Registered Nurse actively participates in Quality Assurance and Improvement activities, provides indirect supervision to Licensed Practical Nurses, plays a leading role on the Care Coordination Team, performs duties having direct or indirect connection to the Boston Health Equity Project (BHEP), such as group visits for patient education, and assists in leading BHEP Task Force Levels II & III.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination. Requires sitting, standing and walking for prolonged periods of time.  Requires normal range of hearing and eye sight to record, prepare, and communicate appropriate forms and reports. Assumes potential exposure to communicable disease and bodily fluids.

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as a Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    • Provides general and technical supervision of medical assistants and other ancillary staff in accordance with Health Center
    • Provides professional nursing care for the well being of patients.
    • Takes patient’s history and vital signs; cleans wounds and performs dressing changes, administers prescribed medications orally and by injection; and provides health teaching to patients and families related to clinical conditions.
    • Initiates prescription medication refills and reconciles medication lists for improved care coordination
    • Completes prior authorization requests for medications and imaging studies, communicates with provider and patient, and follows up on requests
    • Triages patient telephone calls and walk-ins to identify need for urgent care and to make appropriate referrals required for the management of patient care.
    • Obtains required specimens and performs or requests diagnostic laboratory tests; communicates results to provider. Ensures that physician and patient are notified of abnormal test results per team provider request.
    • Maintains patient records by charting nursing observations and actions taken. Ensures the confidentiality of patient records and promotes patient privacy.
    • Performs or assigns various administrative duties such as maintaining stock levels of medical supplies as required.
    • Arranges for the repair of maintenance of equipment used in the delivery of patient care and Ensures that patient care areas are kept clean and orderly.
    • Provides or arranges for patient education. Instruct patients in the proper use of medical equipment, prescribed regimens and other nursing care regimens. Assist with counseling regarding self -management goals
    • May assume Charge Nurse Responsibilities as required.
    • Plans and integrates care for people with chronic diseases
    • Coordinates care with other team members, including primary care providers, Behavioral Health, clinical pharmacist, nutritionist, pharmacy, health plan-associated care managers, specialists, and others
    • Assists in leading and managing BHEP Task Force Levels II & III
    • Develops and maintains integrated patient care plans aimed at preventing disease exacerbation, improving outcomes, increasing patient engagement in self-care, lowering risk status score, minimizing hospital and ER utilization, and reducing care costs by preventing duplication of tasks
    • Leads patient group visits, as scheduled
    • Attends morning huddles
    • Supports efforts to increase patient access and improve care quality by performing provider co-visits, as directed by Charge Nurse
    • Delegates tasks to the LPN and medical assistant, as appropriate
    • Assists with referrals and links to community resources
    • Performs ongoing evaluation/documentation of patient progress/risk status
    • Ensures and maintains all necessary documentation including but not limited to ED and Hospital Utilization Logs.
    • Maintains and enhances professional nursing skill and knowledge by attending continuing education programs. Fulfills Massachusetts requirements for continuing nursing education. Attends seminars and/or classes on Quality assurance, Care Coordination, and other relevant topics, as required.
    • Performs other duties as required.

    Required Experience/Abilities/Competencies:

    • Minimum of one year’s nursing experience in ambulatory care environment.
    • High-level clinical competence in nursing skills and nursing specialty area.
    • Demonstrates thorough understanding of the Patient-Centered Medical Home Model
    • Proficiency in the use of Microsoft Office products
    • Proficiency in the use of electronic medical records (EMR) – knowledge of Epic strongly preferred
    • Strong communication skills and problem-solving skills
    • Excellent written and verbal communication skills.
    • Superior customer service skills.
    • Ability to organize competing priorities.
    • Ability to work in a fast-paced environment.
    • Ability to work with multidisciplinary teams
    • Ability to be flexible, demonstrates self-initiation, and the ability to work independently

    Licensure/Education/Training:

    • Current and unrestricted license from the Massachusetts State Board of Registration in Nursing.
    • Associates’ Degree in Nursing or higher from an accredited US school of nursing.
    • Current BLS/CPR Certification
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    FINANCIAL COUNSELOR

    SUMMARY OF POSITION:

    The Financial Counselor reports directly to Director of Patient Financial Services.  The Financial Counselor is responsible for assisting patients with insurance issues as they pertain to programs and services offered within the Health Center.  This position plays a key role in assisting patients through the insurance process establishing their eligibility for free care.  The Financial Counselor is expected to provide excellent customer service to both internal and external customers.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    Requires prolonged sitting, some bending, stooping, and stretching.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.  Requires normal range of hearing and eyesight to record, prepare and communicate appropriate forms and reports as needed

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    • Acts as a liaison with insurance companies in areas relating to insurance eligibility for patients.
    • Explains health center billing and payment procedures to patients.
    • Works with uninsured patients to determine free care eligibility. If so eligible, initiative paperwork process and works to ensure that access to care is not denied.
    • Develops goals and objectives for assisting patients with billing/insurance activities.
    • Updates patient accounts with appropriate documents and information.
    • Reviews and analyzes reports tracking free car pool status. Reports to management as necessary.
    • Develops guidelines for prioritizing work activities and evaluating outcomes in collaboration with administration.
    • Serves as a resource, and acts as a liaison between patients, the organization and the various insurance companies/state agencies/regulatory institutions.
    • Works with internal department and staff to ensure that appropriate systems are in place to meet the needs of the patients.
    • Collects data, prepare reports, answer correspondence, general surveys, and compile statistics for administrative and /or regulatory purposes, as requested.
    • Works closely with other administrative functions and staff to ensure efforts are coordinated, and high quality customer focused service is provided.
    • Recommends operational changes based on knowledge of policies, costs and procedures.
    • Develops and implement continuous improvement of operational protocols.
    • Maintain strictest confidentiality.
    • Participates in professional development activities and affiliations.
    • Organizes and/or participates in community and public relations activities for Health Center, as designated by administration.
    • Attends required meetings and participate in communities as requested.
    • Performs other duties as requested

    Required Experience/Abilities/Competencies:

    • At least three years experience in performing billing/insurance functions in a healthcare environment, preferable in a community health center, managed care organization or group practice setting.
    • Knowledge of insurance/third party billing/managed care environment.
    • Knowledge of organizational policies, procedures and systems.
    • Strong customer service orientation and prior customer service experience.
    • Skill in planning, organizing, and problem solving.
    • Skill in evaluating the effectiveness of existing methods and procedures.
    • Ability to deal with patients, medical and administrative staff, and public effectively.
    • Ability to read, interpret and apply policies and procedures.
    • Strong communication skills.

    Licensure/Education/ Training:

    • Associate Degree in Health Administration and/or Business or in related field from an accredited college or university
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    Recovery Coach

    SUMMARY OF POSITION:

    The Recovery Coach reports to the Associate Director of Behavioral Health and will have an active role in the care coordination for patients with an opioid use disorder, or a history of overdose. The Recovery Coach will provide recovery education to patients for every phase of the recovery journey from pre-recovery engagement, recovery initiation, recovery stabilization, and sustained recovery maintenance. The recovery coach will serve as an integral member of patients’ treatment team, with frequent collaboration with other internal and external providers. The Recovery Coach will also participate in case management of participants enrolled in the Moms Do Care Program and will be included in all required grant activities. The Recovery Coach will participate in data collection responsibilities and data tracking systems (Virtual Gateway and GPRA) and will attend trainings and meetings related to the Moms Do Care Program.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    Requires sitting, bending, stooping, stretching, and walking.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.  Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate forms and reports as needed

    ORGANIZATIONAL COMMITMENTS:

    As an organization, we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    • Provide a model for both people in recovery and staff by demonstrating that recovery is possible.
    • Assist and coach recovering persons to identify their personal interests, goals, strengths and weaknesses regarding recovery.
    • Recovery Planning — facilitate (via personal coaching) the transition from a professionally directed service plan to a self-directed Recovery Plan. The goal should be to transition from professionally assisted recovery initiation to personally directed, community supported recovery maintenance.
    • Promote self advocacy by assisting recovering persons to have their voices fully heard; their needs, goals and objectives established as the focal point of rehabilitation and clinical services.
    • Actively identify and support linkages to community resources (communities of recovery, educational, vocational, social, cultural, spiritual resources, mutual self- help groups, professional services, etc.) that support the recovering person’s goals and interests. This will involve a collaborative effort including the recovering person, agency staff and other relevant stakeholders.
    • Support connections to community based, mutual self-help groups. Link individuals to appropriate professional resources when needed. Provide vision-driven hope and encouragement for opportunities at varying levels of involvement in community based activities (e.g., work, school, relationships, physical activity, self-directed hobbies, etc.).
    • Maintain contact and initiate follow up at scheduled intervals with recovering person after they leave the program to insure their ongoing success and to provide re-engagement support in partnership with others in the agency if needed. Long-term engagement, support, and encouragement.
    • Recruit, engage and enroll eligible pregnant and parenting women into the Moms Do Care Program.
    • Responsible for tracking and data entry for the Moms Do Care Program.
    • Attend weekly supervision with the Associate Director of Behavioral Health.
    • Other duties as directed by the Director and/or the Associate Director of Behavioral Health.

    Required Experience/Abilities/Competencies:

    • High school diploma or equivalent; completion of Recovery Coach training preferred
    • Lived experience and sustained recovery for a minimum of 5 years
    • Knowledge of the targeted communities, their needs and how to effectively reach them
    • Ability to communicate effectively in writing and verbal communications
    • Ability to be linguistically and culturally competent
    • Proficiency in Outlook
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    PATIENT BILLING REPRESENTATIVE

    SUMMARY OF POSITION:

    The Patient Billing Representative reports directly to the Director of Patient Financial Services. This position is responsible for timely and accurate patient and insurance billing, receivable, coding and reporting of information for the practice. This position performs routine tasks, which include: follow-up on all outstanding balances for insurance companies and other third party liability.

    TYPICAL PHYSICAL DEMANDS:

    Requires prolonged sitting, some bending, stooping, and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports.

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home. All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    • Verifies patient demographic data.
    • Inputs patient charges and/or payments to automated billing system.
    • Responds to telephone inquiries from patients and third party carriers.
    • Prepares and mails billing statements to patients and third party carriers.
    • Transfers balances as needed to secondary carrier or patient.
    • Follows up on denied claims and correct as needed.
    • Enters payment adjustments for all payments posted.
    • Makes collection calls to patients with delinquent accounts.
    • Batches all payments posted to system.
    • Establishes budget accounts for delinquent accounts.
    • Photocopies claims for secondary insurance carriers.
    • Prints encounter forms.
    • Tracks all collections activity as credit messages field.
    • Demonstrates mature judgment and complete confidentiality regarding patient’s medical information.
    • Provides coverage in other administrative areas as necessary (such as reception).
    • Contacts and follow-up with software company regarding daily issues.
    • Maintains a clean and organized work area.
    • Photocopies and/or faxes materials as required.
    • Accesses computer and input data as required.
    • Maintains flexibility in work schedule to meet time sensitive deadlines.
    • Monitors supplies and notify supervisor when needed.
    • Attends staff meetings.
    • Performs other duties as requested.

    Required Experience/Abilities/Competencies:

    • At least one year of experience working in a medical billing department or related office environment.
    • Demonstrated experience working with automated medical billing systems.
    • Strong knowledge of health insurances, referral requirements, ICD9 and CPT coding.
    • Working knowledge of medical terminology and third party billing.
    • Demonstrated ability to organize and maintain accurate and detailed billing reports.
    • Exceptional customer service skills.
    • Excellent phone skills and communication skills.
    • Detailed understanding of insurance eligibility.
    • Excellent computer skills.
    • Ability to sort and file materials correctly by alphabetic or numeric systems.
    • Ability to read, understand and follow oral and written instruction.
    • Ability to establish and maintain effective working relationship with staff.

    Licensure/Education/ Training:

    • High School Diploma with two years of working experience.

     

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    PATIENT CARE SERVICE REPRESENTATIVE

    SUMMARY OF POSITION:

    The Patient Care Service Representative reports directly to the VP of Operations. The Patient Care Service Representative is responsible for ensuring that all registrations for patients are created and updated in an accurate and timely manner, providing a high level of exceptional customer service skill, and focusing on achieving quality standards and data integrity measures.

    TYPICAL PHYSICAL DEMANDS:

     Requires prolonged sitting, some bending, stooping, and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate forms and reports.

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home. All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    • Answers telephone queue system and schedules appointments for all providers.
    • Establishes provider schedule, calendar, and reviews scheduling on a weekly basis to minimize scheduling conflicts.
    • Sends out weekly/annual reminders for appointments or call patients, as directed.
    • Greets and directs all incoming/outgoing patients and provides information as appropriate.
    • Verifies demographic and insurance information with patient and change as necessary on record and in computer.
    • Prepares and processes encounter forms accurately and checkout paperwork accurately.
    • Documents payments on encounter form; maintains original and completes other check out paperwork as necessary.
    • Implements message paging when directed.
    • Works closely with other staff in the medical group.
    • Participates in vacation and illness coverage.
    • Maintains a clean and organized work area and patient waiting area.
    • Photocopies and faxes materials as required.
    • Accesses computer and inputs data as required.
    • Monitors supplies and notifies supervisor when needed.
    • Monitors patient flow within the office.
    • Attends staff meetings and training, as needed.
    • Performs other duties as requested.

    Required Experience/Abilities/Competencies:

    • One-year prior experience in a health care environment
    • Working knowledge of the registration function of integrated practice management systems in a healthcare environment
    • Advanced customer service skills
    • Advanced phone and communication skills
    • Full understanding of insurance eligibility
    • Experience utilizing Microsoft Office and other computer software
    • Ability to maintain strict confidentiality regarding patient’s medical information
    • Ability to sort and file materials correctly by alphabetic or numeric systems
    • Ability to read, understand and follow oral and written instruction
    • Ability to establish and maintain effective working relationship with staff

    Licensure/Education/Training:

    • High School Diploma or higher

     

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    PHLEBOTOMIST / LAB ASSISTANT

    SUMMARY OF POSITION

    The Phlebotomist/Lab Assistant reports directly to the Laboratory Director. This position provides some of the support services needed to ensure quality laboratory services, and in this role is expected to be courteous and efficient. Under the supervision of the laboratory director, he/she performs phlebotomy, routine specimen preparation, some limited testing procedures, and is responsible for supply inventory, and the general maintenance of the laboratory area.

     

    TYPICAL PHYSICAL DEMANDS:

    Requires prolonged sitting, some bending, stooping, and stretching.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.  Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate forms and reports.

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    • Reviews all encounters or test request forms for completeness, eligibility, and accuracy to ensure that all information required for test processing and billing are provided.
    • Documents all requests for tests in laboratory work logs and problems associated with this process in the appropriate QA log.
    • Records, messages and distributes laboratory reports (on site and referred) after they have been reviewed.
    • Tracks laboratory reports when needed. Takes telephone calls and reports and refers them appropriately.
    • Monitors specimen co-Dection and identification procedures for accuracy and appropriateness.
    • Instructs patients on proper specimen collection techniques (e.g. CVS, FBS, O & Ps, 24 hour urine collection).
    • Obtains blood specimens by venipuncture, fingersticks or on pediatric and adult patients. Under supervision, performs certain simple laboratory procedures in the waived and moderate complexity category.
    • Prepares specimens for storage, transport, and testing on site or off site. Performs EKGs if required.
    • Performs other duties as requested
    Required Experience/ Abilities/Competencies
    • One year experience as a phlebotomist or lab assistant in a hospital or clinical health care setting.

    Licensure/Education/Training:

    A High School Diploma or higher

    • Graduate of Certificate program in phlebotomy

     

    Date of Hire/Transfer:                                                     90-Day Introductory Review due:                                          

    Supervisor completing Review:                                                                                                                                

    Acknowledgement:

                                                                                                                                                                                                  

    Employee Signature                                                                                                                       Date

                                                                                                                                                                                                   

    HR Representative                                                                                                                          Date

     

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    Vice President of Operations

    SUMMARY OF POSITION:

    The Vice President of Operations reports directly to the President and CEO. This position provides administrative oversight, coordinates overall administrative direction and coordination of day-to-day operations of the clinics. Develops and maintains program and departmental policies and procedures to improve clinic operations as needed. The Vice President  of Operations manages all patient access, clinical practices productivity, customer service, referrals and facilities functions. The incumbent supervises the Director of the Laboratory, Director of Nursing, Manager of Facilities, Practice Coordinators (Unit Coordinators), Lead Call Center staff, Medical Records and all Patient Access functions.  Collaborates with the Medical Director, Director of Oral Health Services, Director of Wellness Initiatives, and Director of Behavioral Health  and staff to ensure all services are patient centered and provided with high quality customer service,  meets  NCQA Accreditation requirements, ensures compliance with Joint Commission, HIPPA, licensing and regulatory compliance (state, city and federal) and QA standards.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    Requires sitting, bending, stooping, and stretching.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.  Requires normal range of hearing and eyesight to record, prepare and communicate appropriate forms and reports as needed

     

    ORGANIZATIONAL COMMITMENTS:

    As an organization, we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

     ESSENTIAL FUNCTIONS:

    • Manages the day-to-day practice management for primary care, oral health, eye care, behavioral health and substance abuse counseling and specialty care, establish and maintain policies and procedures, manage patient flow, manage all patient access including scheduling, phones and registration, referrals coordinate space and infrastructure issues.
    • Supervises the Director of the Laboratory, Director of Nursing, Practice Coordinators (Unit Coordinators) Director of Infectious Diseases and Special Populations, Manager of Facilities, Medical Records, Call Center, Medical Interpretation and all Patient Access functions.
    • Ensures high patient satisfaction.
    • Works collaboratively with the Medical Director, Director of Oral Health Services, Director of Behavioral Health Services and Lead Physicians, and ensures all services are patient centered and meet the NCQA Accreditation requirements, ensure compliance with Joint Commission, HIPPA, licensing and regulatory and QA standards.
    • Works with clinical lead staff and all providers  to ensure productivity goals are attained.
    • Organizes time and priorities effectively, asking for direction when appropriate and is flexible to handle multiple tasks and deadlines.
    • Oversees the process and clinical outcomes measures outlined in the organization’s population health management system – Boston Health Equity Program.
    • Oversees the team based clinical operations ensuring that nursing, case management, customer service, support services and clinical programs are functioning efficiently and effectively.
    • Works with the Chief Financial Officer on budget development and expense management. Also works with the Director of Patient Financial Services, Department Leaders, Medical Director, Director of Oral Health Services and Director of Behavioral Health Services to ensure the clinical departments meet their financial goals.
    • Works with the Finance department and QA team on managing the clinical team’s incentive program.
    • Works in partnership with the Community Relations and Wellness Initiatives team on patient recruitment, retention and wellness activities.
    • Oversees development of department quality assurances programs, recommends operational improvement goals and performance standards for departments.  Monitors and evaluates departmental performance and takes corrective actions as required.
    • Attends meetings as assigned representing the health center with external authorities and the community as required.
    • Reviews and approves departmental operating policies and procedures ensuring their consistency with health center policy.
    • Serves on the Quality Assurance Committee and other QA sub committees including Safety, Pharmaceutical and Therapy, Infection Control and Risk Committee. Leads the Boston Health Equity Program Committee.
    • Ensures compliance with all Environment of Care, Infection Control, Safety, and Clinical Operations standards.
    • Takes a leadership role in the development of the annual HRSA 330 (federal funding) health center support grant renewals.
    • Participate in the Administrator on Duty schedule.
    • Performs other duties as requested.

    Required Experience/Abilities/Competencies:

    • Strong leadership skills and the ability to lead and direct the work of staff at all levels including physicians and external funders
    • Minimum of 7 to 10 years’ experience in directly related fields
    • Minimum of 5 years of prior supervisory experience
    • Experience with Patient Centered Medical Homes, Joint Commission accreditation and physician group practice management
    • Ability to work independently, handle multiple priorities and simultaneous deadlines
    • Able to handle sensitive and confidential issues
    • Excellent writing and verbal skills
    • Demonstrate effective management skills operationally and with personnel
    • Demonstrate effective interpersonal, communication, organizational and analytical skills
    • Demonstrate strong computer skills including experience with Electronic Medical Records
    • Demonstrate excellent organizational skills to organize time and priorities effectively
    • Demonstrate ability to appropriately evaluate all aspects of a situation and to independently make appropriately and timely decisions

    Licensure/Education/Experience/Training:

    Registered Nurse with a Master’s Degree in Nursing, Healthcare Administration, Business, or Public Health Administration or equivalent.

     

    Date of Hire/Transfer:                                                     90-Day Introductory Review due:                                          

    Supervisor completing Review:                                                                                                                                

    Acknowledgement:

                                                                                                                                                                                                   

    Employee Signature                                                                                                                       Date

                                                                                                                                                                                                   

    HR Representative                                                                                                                          Date

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    Director of Development

    SUMMARY OF POSITION:

     

    The Director of Development reports to the President & CEO. This position is responsible for the research; coordination and execution of all grant proposals and planning, coordinating and executing all special events, which includes securing significant corporate sponsorships and individual ticket sales in support of these events. This position helps develop the strategy and plays a critical role in growing a comprehensive program to increase and sustain annual philanthropic support for Whittier Street Health Center. The Director of Development is responsible for leading all Marketing, Brand Development and Communications Strategies. The Director of Development participates in the planning and implementation of an integrated fundraising plan for the Center and undertakes other responsibilities as requested. The Director of Development coordinates with the VP of Programs and Business Development and the President and Chief Executive Officer, as appropriate, to ensure that all grant proposals and special events are created, presented and conducted with the goal of building awareness about Whittier Street Health Center and identifying and engaging potential major donors. Supervises the Manager of Development and Marketing and Grant Writer.

     

    ESSENTIAL FUNCTIONS:

     

    Corporate, Foundation and Government Relations

     
    • Effectively manage a comprehensive funds development plan that will enable the timely implementation of the strategic plan and meet the ongoing financial needs of the organization
    • Designs a strategic plan for corporate and foundation fundraising and provides a vision that will help to ensure and enhance Whittier Street Health Center’s standing in the
    • Cultivates, manages, and stewards relationships with donors and prospects including individuals, corporations, foundations, and government agencies; leverage the CEO’s and other appropriate senior managers’ time in cultivating high-potential donors and prospects
    • Writes and prepares high-quality proposals, grants, reports, mailings, and acknowledgements required to support ongoing fundraising activities
    • Assists with developing government relations and public funding strategy, utilizing public affairs consultants where appropriate
    • Designs and implements individual strategies for soliciting corporate & foundation gifts and charitable grants to support Whittier’s initiatives
    • Collaborates with program managers across the Center on the development and submission of existing public sector grant proposals and new private
    • Actively researches grant opportunities that align with the Center’s Strategic Plan initiatives and operating support needs
    • Provides support to the Whittier Health and Wellness Foundation Board and Community Board.

    Special Events:

     

    • Responsibilities in the production of events will include but are not limited to volunteer recruitment, stewardship and coordination; development of printed materials; negotiating contracts, managing vendor relationships; scheduling
    • Identifies, solicits and stewards corporate sponsorships for the events and for maximizing individual sponsorships and ticket
    • Provides leadership in planning major special events including venue planning and logistics; design, printing and mailing of invitations; corporate and individual sponsorship; table captains recruitment and coordination; support and coordination of volunteer committees, and other related areas as
    • Works closely with other staff on planning and logistics and support efforts to use events in identifying, cultivating and involving
    • Works with Development Coordinator to produce invitation, registration and sponsor lists for events and event solicitations.
    • Recruits, trains and supervises volunteers and interns to assist with special event planning
    • Accountable for strategic planning of events throughout year, including cultivation, fundraising and recognition of high-end donors
    • Participates in defining and carrying out development objectives and priorities for entire organization
    • Works with Development Consultant to research and solicit campaign prospects
    • Performs other duties as requested

    Marketing and Communications:

    Responsible for the development and implement of the Center’s Marketing Plan to support business goals, mission and vision

     

    Effectively promote key areas of health services, organizational strengths, and philosophical uniqueness that establish clear areas of market differentiation and initiatives to maintain the Center’s leadership as a premiere urban health center

     

    Works collaboratively with the Center’s Public Relations Consultant and other fundraising, marketing and governmental relations consultants

     

    Collaborates with the senior managers and Marketing Committees (Internal and External) on the development of all marketing materials (WEBSITE, annual reports, advertisement, flyers, etc) to position Whittier for success and heighten its visibility among Whittier’s constituents (funders, strategic partners, current and potential patients and donors, healthcare and human services community, public at large)

     

    Required Experience/Abilities/Competencies:

     

    • Three to five years of advancement or related experience, showing increasing levels of responsibility in development
    • A solid understanding of the role of Foundation, Corporation, and Individual Giving to support a major gifts
    • Ability to research potential sources of foundation and grant support from local and national funding
    • A proven track record of significantly increasing grant and special event results
    • Demonstrated success planning and implementing successful (five-figure and above) special events in a nonprofit environment.
    • Strong knowledge of MS Office, including Excel and PowerPoint and Raiser’s
    • Demonstrated supervisory
    • Ability to think strategically and partner with key
    • Demonstrated writing, speaking, and listening
    • Ability to prioritize and manage multiple projects and to initiate new
    • Working knowledge of Boston corporate philanthropic community and familiarity with Boston’s communities of color strongly
    • Ability to work effectively with corporate donors, board members, volunteers, vendors, and other staff.

    Licensure/Education/Training:

     

    Bachelors’ Degree from an accredited college or university