FAQs

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    Q. How do I contact a member of my care team?

    A. If you need to make an appointment, please call the main number at (617) 427-1000. Your primary care provider will also give you card that lists the different members of your care team with phone numbers that may be helpful.

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    Q. Can I be seen if I don’t have an appointment?

    A. Yes. If you need to be seen right away, you can come to the health center and we will try to schedule you with a member of your team. If we are unable to schedule you with a member of your team, you will be seen in our Urgent Care Clinic.

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    Q. How do I make an appointment?

    A. Call the main health center number at (617) 427-1000 to make an appointment to see your provider. You can also make an appointment at the front desk while the health center is open.

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    Q. How do I learn more about my team?

    A. Each patient will be given information about who is on their team and the different roles they play. If you have questions, you can ask your primary care provider about who is on your team and who you should contact for different needs. Depending on your question or need, different team members will be able to help. If you are seen by another doctor away from Whittier, such as in the Emergency Room or at an appointment for a specialist, it is necessary for you or a family member to let your Medical Home team know. This will allow us to continue to coordinate your health care.

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    Q. Can I choose my own doctor or health care provider?

    A. Yes. Whittier Street Health Center is a Patient Centered Medical Home, which is a team-based approach to providing care to our patients. Your team includes your selected primary care provider, another provider who can see you if your provider is not available, a nurse, a medical assistant, a case manager and anyone else you need on your team, such as someone to help with health insurance or behavioral health staff. This team-based approach will help Whittier provide better care to our patients. Your team will get to know you and be able to respond to your needs more quickly. To learn more about Whittier’s providers go online or call (617) 427-1000 and select your department.

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    Q. Can I be seen if I do not have health insurance?

    A. Yes. Whittier Street Health Center will see anyone regardless of insurance or income status. We will also help you sign up for health insurance.

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    Q. Who should I contact if I have an emergency and the Health Center is closed?

    A. If you are experiencing a life threatening emergency, please call 911 or proceed to the emergency room. Inform staff in the emergency room that you are a patient of Whittier Street Health Center and they will contact our physician on call.

    If you need to reach Whittier after hours to speak with a provider, please call (617) 427-1000. Our answering service will contact the physician on call.

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    Q. When is Whittier Street Health Center open?

    A. The health center is open from 8:30 AM – 8:00 PM on Monday – Friday and from 8:30 AM – 5:00 PM on Saturdays.

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    What if I can’t afford services?

    Whittier Street Health Center will see anyone regardless of insurance or income status. We have a sliding scale fee that allows us to offer free or reduced cost care to those who are eligible. We will also help you sign up for health insurance.

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    What if I need to see someone when the Health Center is closed?

    When you need to reach us after hours, please call (617) 427-1000. Our answering service will take your name, number and health issue and will contact the physician on call, who will return your call as soon as possible. In the event that you may be experiencing a life threatening emergency, please call 911 or proceed to the emergency room. Inform staff in the emergency room that you are a patient of Whittier Street Health Center and they will contact our physician on call.

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    How do I contact a member of my care team?

    If you need to make an appointment, please call the main number at (617) 427-1000. Your primary care provider will also give you card that lists the different members of your care team with phone numbers that may be helpful.

  • ExpandCollapse
    Can I be seen if I don’t have an appointment?

    If you need to be seen right away, you can come to the health center and we will try to make an appointment with a member of you team. If we are unable to make an appointment with a member of your team, you will be able to visit our Urgent Care Clinic.

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    When is Whittier Street Health Center open?

    The health center is open from 8:30 AM – 8:00 PM on Monday – Friday and from 8:30 AM – 5:00 PM on Saturdays.

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    How do I make an appointment?

    Call the main health center number at (617) 427-1000 to make an appointment to see your provider. You can also make an appointment at the front desk while the health center is open.

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    Who is on my team?

    Your team includes your primary care provider, a nurse practitioner, a nurse, a medical assistant, a case manager, and whoever else you need on your team, such as someone to help with health insurance and behavioral health staff.
    Once your team is identified it will be necessary for you or a family member to let the Medical Home team know if you are seen by and other provider. This will allow us to continue to coordinate your health care.

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    Why does Whittier Street Health Center use the Medical Home approach?

    We believe that the team based approach will help Whittier provide better care to our patients. Your team will get to know you and will be able to respond to your needs more quickly.

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    What is a Patient Centered Medical Home?

    A Patient Centered Medical Home is a new model of health care that involves a team-based approach to providing care to our patients.