Career Listing

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    Primary Care Physician

    SUMMARY OF POSITION:

    The Primary Care Physician reports directly to the Director of Adult Medicine and Urgent Care. Under general supervision of the Lead Physician, this position renders diagnostic and therapeutic care to patients at the Health Center, affiliated hospitals and other health care facilities. Medical services provided may focus on primary care, family practice, internal medicine, OB/GYN, and/or other medical surgical specialties. This position is 80% clinical and 20% administrative time.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    This position requires moderate physical activity such as sitting, bending, stooping, and stretching. Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate forms and reports as needed. Work environment involves exposure to potentially dangerous materials and situations that require following extensive safety precautions and may include the use of protective equipment. Will work with blood or blood-borne pathogens and will require OSHA training

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home. All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    ⦁ Provides comprehensive and continuing care to patients requiring routine and emergency and treatment through the diagnosis of disease processes and through the provision of medical treatment of patients at clinics, hospitals, nursing and private homes, and shelters.
    ⦁ Refers patients to other providers as appropriate
    ⦁ Provides services in support of health promotion and preventive medicine
    ⦁ Supervises other health care professionals such as nurse practitioners, physician’s assistants, staff registered nurses, and allied health care staff to ensure the proper delivery of medical care to patients
    ⦁ Maintains appropriate medical records on assigned patients
    ⦁ Participates in patient care audits for quality assurance and utilization review to maintain and improve patient care standard of excellence
    ⦁ Maintains medical professional standards and knowledge by regularly attending medical conferences, seminars, continuing education programs, and by teaching medical residents, medical students, and /or practitioners or students in other health care professions
    ⦁ May serve on-call as assigned
    ⦁ Performs other duties as requested
    Required Experience/Abilities/Competencies:

    ⦁ Ability to observe, assess and record symptoms, reactions, and progress
    ⦁ Knowledge of legal and ethical standards for the delivery of medical care
    ⦁ Knowledge of relevant drugs and non-pharmaceutical patient care aids and ability to prescribe dosages and instruct patients in correct usage
    ⦁ Ability to maintain quality, safety, and/or infection control standards
    ⦁ Ability to develop and present educational programs and/or workshops
    ⦁ Knowledge of related accreditation and certification requirements
    ⦁ Knowledge of community medical diagnostic and patient care services in area of medical expertise.
    ⦁ Knowledge of current principles, methods, and procedures for the delivery of medical evaluation, diagnosis and treatment in area of expertise
    ⦁ Effective verbal and written communication skills
    ⦁ Ability to supervise, advise and train clinical professionals and/or students in area of expertise.
    ⦁ Ability to work both independently and in a team environment

    Licensure/Education/Training

    ⦁ Medical degree with appropriate residency training. Board certification or eligibility with expected certification required.
    ⦁ Current License as a Physician in the State of Massachusetts.

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    Child Psychiatrist

    SUMMARY OF POSITION:

    The Child Psychiatrist reports directly to the Director of Behavioral Health. The Child Psychiatrist is responsible for treating all child and adolescent clients who need a medication evaluation and /or ongoing medication management. The Psychiatrist is part of the Behavioral Health Multidisciplinary Team and serves as the primary source for each child’s diagnosis.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    Requires full range of body motion, manual and finger dexterity and eye-hand coordination. Requires sitting, standing and walking for prolonged periods of time.  Requires normal range of hearing and eyesight to record, prepare, and complete appropriate forms and reports. Requires working under stress in emergency situations.  Assumes low potential exposure to communicable disease and bodily fluids.

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS

    • Provides comprehensive and continuing care to patients requiring routine and emergency

    psychiatric evaluation and ongoing medication management.

    • Performs three follow up visits or one psychiatric evaluation per hour.
    • Maintains appropriate medical records on assigned patients, including psychiatric evaluations on new patients and clear assessment of mental status, effectiveness of medication, side effects, and diagnoses of ongoing patients.
    • Utilizes flagging system of electronic medical record to alert other staff to issues with the patient or need for referral for pediatrics or other WSHC services.
    • Completes all essential applications or rating scales for clients, with the support of the Case Manager.
    • Returns all parent/school/ provider phone calls or delegates another staff member to return calls.
    • Performs on call duties for 9:00-5:00 emergencies of patient caseload, if and when these emergencies cannot be addressed by the Behavioral Health Director or the Primary Care Physician.
    • Logs out sample medications to be dispersed to clients, including log of medication type, amount, and dosage lot number, expiration date, client name and date of birth, and date of dispersal.
    • Attends Behavioral Health Multidisciplinary Team meetings biweekly, taking a leadership role in the diagnosis of new patients, and contributing feedback to treatment planning and reviews for all patients.
    • Serves as co-leader of biweekly Pediatrics Comprehensive Care Team meetings with the Pediatrician, the pediatric nurse, the Behavioral Health Child and Family Clinician, the Case Manager, and the Behavioral Health Director, in an effort to fully integrate Pediatrics and Behavioral Health Services for clients shared by the two disciplines.
    • Participates in monthly ADD meeting with Pediatrician and the Comprehensive Care Team in order to identify, follow, and co-treat ADD children and their families.
    • Participates in patient care audits for quality assurance and utilization review to maintain and improve patient care standard of excellence.
    • Maintains medical professional standards and knowledge by regularly attending medical conferences, seminars, continuing education programs focused on the treatment of children and adolescents.
    • Performs other duties as requested.

    Required Experience/Abilities/Competencies:

    • Demonstrates consumer-friendly approach to treatment, as measured by respectful interactions with clients and their families, low no show rate, high client/parent satisfaction, and lack of client complaints regarding treatment.
    • Places high value on treatment team, as measured by willingness to meet regularly, work collaboratively, and demonstrate flexibility in consulting with medical providers in the consultation and treatment of new clients, whether they are scheduled or referred as unscheduled emergencies. Cooperates with director and support staff in the delivery of timely, billable, and quality care.
    • Demonstrates a thorough understanding of the DSM IV, as measured by thoroughness and accuracy of diagnostic formulations brought for review to the Multidisciplinary Team. Expertise in the diagnoses of children from 3 years to 18 years.
    • Demonstrates a thorough understanding of psychoactive medications for children and adolescents, including best practices for use, side effects to alert patient about, and interactions with other medications. Remains up-to-date about new, effective medications or usage/dosage changes recommended by research results, clinical trial findings, or by other providers.
    • Demonstrates a thorough knowledge of effective treatment protocols of children and adolescents and necessary cultural competencies for mental health treatment of these youngsters.
    • Adapts therapeutic strategies to individual characteristics of the child, including but not limited to disability, gender, sexual orientation, developmental level, culture, ethnicity, age, health status, as measured by return visits and client satisfaction.
    • Demonstrates understanding of the importance of the larger WSHC treatment team and of networking/linking with the treatment community, as measured by number of monthly contacts with other providers. Close collaboration/integration with Pediatrics.
    • Communicates concern for clients and follow-up plans for Director to follow during psychiatrist absences or between scheduled psychiatric clinics.

    Licensure/Education/Training

    • Licensed to practice medicine in the state of Massachusetts
    • Medical Doctoral Degree from an accredited college or university
    • Board certified or, at minimum, board eligible in Child Psychiatry.
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    Addiction Psychiatrist
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    NURSE PRACTITIONER – PRIMARY CARE

     

    SUMMARY OF POSITION:

     

    The Nurse Practitioner reports directly to the Medical Director. The nurse practitioner provides primary care to adults and children in collaboration with physicians in the urgent care clinic following established standards and practices. Scope of responsibility includes clinical practice, education, consultation, research, and program coordination.

     

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

     

    This position requires standing and walking for prolonged periods of time.  Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination.  Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate forms and reports.  Requires working under stress in emergency situations.  Requires exposure to communicable disease and bodily fluids.

     

    ORGANIZATIONAL COMMITMENTS:

     

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

     

    ESSENTIAL FUNCTIONS:

     

    • Provides comprehensive health care to patients as indicated This may include assessment and management of acute and chronic diseases and treatment of injuries
    • Performs complete physical exams and records findings
    • Interprets and integrates data to determine appropriate diagnostic and therapeutic procedures as needed.
    • Makes independent nursing judgments, collaborating with physicians in managing acute and long-term medical needs of patients
    • Orders appropriate laboratory and diagnostic procedures. Synthesizes data to determine preliminary diagnosis and therapeutic plan utilizing principles of prevention
    • Administers medications and injections.
    • Counsels and educates patients and their families on issues of health maintenance, behavior, normal social and physical growth and development.
    • Interviews and advises patients regarding health and illness prevention. Recommends community resources to meet patient and family needs.
    • Instructs patient and family regarding medications and treatment instructions. Provides patient education.
    • Maintains and reviews patients’ records, charts, and other pertinent information.
    • Provides telephone consultation, follow-up phone calls, and triage patient telephone calls.
    • Manages medical and surgical emergencies.
    • Monitors and provides continuity of care between physician visits.
    • Maintains the strictest confidentiality.
    • Attends required meetings and participates in committees as requested.
    • Participates in professional development activities and maintains professional affiliations.
    • Performs other duties as requested

     

    Required Experience/Abilities/Competencies:

     

    • At least three years of professional nursing experience in a primary care group practice/community health center setting required.
    • Knowledge of professional nursing theory, practice, and medical care to give and evaluate patient care.
    • Knowledge of organizational policies, regulations and procedures to administer patient care.
    • Knowledge of medical equipment and instruments to administer patient care.
    • Knowledge of common safety hazards and precautions to establish a safe work environment.
    • Skill in applying and modifying the principles, methods and techniques of professional nursing to provide ongoing patient care.
    • Skill in taking medical history to assess medical condition and interpret findings.
    • Skill in preparing and maintaining records, writing reports, and responding to correspondence.
    • Skill in developing and maintaining department quality assurance.
    • Skill in establishing and maintaining effective working relationships with patients, medical staff, and the public.
    • Ability to maintain quality control standards.
    • Ability to react calmly and effectively in emergency situations.
    • Ability to interpret, adapt and apply guidelines and procedures.
    • Ability to communicate clearly.

     

    Licensure/Education/Training:

     

    • Graduate of an accredited school of nursing.
    • Successful completion of an approved Nurse Practitioner program.
    • License/Certified Nurse Practitioner License for Massachusetts.

     

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    Medical Assistant

    SUMMARY OF POSITION:

    This position reports directly to the Lead Medical Assistant and Director of Nursing. The medical assistant provides clinical and specified non-clinical support to assist in the delivery of primary health care and patient care management.  The medical assistant works closely with the medical practice team.

    TYPICAL PHYSICAL DEMANDS/CONDITIONS:

    Requires standing and walking for prolonged periods of time.  Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination.  Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate information, forms and reports. Assumes exposure to communicable disease and bodily fluids.

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

     ESSENTIAL FUNCTIONS:

    • Performs and documents assigned procedures, including but not limited to: vital signs, EKG’s, peak flow assessment and urine dipstick.
    • Performs as a liaison between patients and providers.
    • Prepares patients for exams and treatments, assists provider in medical procedures and treatments.
    • Sets up and restocks exam rooms, maintains order and cleanliness of rooms.
    • Communicates restocking needs to the Lead Medical Assistant.
    • Maintains equipment in its proper working order, including cleaning and sterilizing of instruments.
    • Maintains the strictest confidentiality.
    • Attends required meetings and participates in committees as requested.
    • Documents in patient records, patient contact attempts and patient telephone and written communications
    • Assists with referrals
    • Communicates with parents and patients as needed to obtain information or relay referral information
    • Complies with all policies and procedures.
    • Coordinates care with other team members
    • Prepare Pre- Visit documentation in accordance with other team members
    • If bilingual, may be required to interpret upon request.
    • Performs other duties as requested 

    REQUIRED EXPERIENCE/ABILITIES/COMPETENCIES:

     

    • 2-3 years’ in Primary Care
    • Bililungal – Spanish Required
    • Knowledge of EPIC
    • Hospital experience preferred
    • Knowledge of medical practice and care to assist in direct patient care activities.
    • Knowledge of examination, diagnostic and treatment room procedures.
    • Knowledge and use of medical equipment and instruments to administer care.
    • Knowledge of common safety hazards and precautions to establish a safe work environment.
    • Skill in assisting in a variety of treatments as directed.
    • Skill in taking vital signs.
    • Skill in maintaining medical records and recording test results according to regulatory and/or organizational policies and procedures.
    • Skill in establishing and maintaining effective working relationships with patients, physicians and providers, and the public.
    • Ability to maintain quality control standards.
    • Ability to react calmly and effectively in emergency situations.
    • Ability to interpret, adapt and apply guidelines and procedures.
    • Ability to communicate clearly in spoken and written manner.
    • Ability to maintain confidentiality.
    • Demonstrates strong customer service skills and behaviors.

    LICENSURE/EDUCATION/TRAINING:

    • Graduate of accredited Medical Assistant program.
    • Medical Assistant Certificate
    • Current CPR certification.
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    Dental Assistant

    SUMMARY OF POSITION:

    The Dental Assistant reports directly to the Director of Dental Services. The Dental Assistant provides chair side assistance to dentist, dental hygienists, and dental externs/students. The Dental Assistant also performs various administrative tasks as designated by the Dental Office Manager.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    Requires sitting, bending, stooping, and stretching.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.  Requires normal range of hearing and eyesight to record, prepare and communicate appropriate forms and reports as needed.

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    • Assists with patient management by seating and preparing patient for treatment, assists with patient comfort and anxiety reduction during treatment and prepares patients for dismissal following treatment.
    • Prepares amalgams and adhesives and applies topical fluoride. Wraps and sterilizes instruments and cleans workstation between patients.
    • Exposes and develops radiographs for dental diagnostic purposes.
    • Instructs an individual in oral hygiene techniques and preventative procedures.
    • Removes sutures, and applies topical anesthetic and desensitizing agents.
    • Confirms patient appointments and recalls.
    • Performs clerical functions to maintain patient charts and schedule treatment.
    • Prepares daily schedules and pulls/re-files patient charts.
    • Checks for communicable diseases and advises dentist as necessary.
    • Records examination findings and/or treatment procedures to patient charts.
    • Processes dental insurance forms for private/mass health carriers.
    • Performs other duties as requested

    REQUIRED EXPERIENCE/ABILITIES/COMPETENCIES:

    • General knowledge of the equipment, materials, procedures, and terminology used in dentistry. Basic knowledge of professional and legal standards required for working as a dental assistant.  Knowledge of and strict adherence to proper infection control protocols.
    • Basic knowledge of the standards, principles and practices related to each of the following:
    • Radiological functions and /or Expanded Function Dental or Orthodontic Dental Assistants.
    • Skill in operation of x-ray equipment and the processing of film.
    • Skill in mixing amalgams, cements, and impression materials.
    • Skill in organizing workstations.
    • Skill in chair side assistance including fourhanded dentistry.
    • Skill in reading patient charts and extracting significant information.
    • Skill in performing cardiopulmonary resuscitation.
    • Skill in maintaining supplies, instrument inventory and ordering as required.
    • Computer competency: Microsoft Office and Outlook email
    • Proficient customer service skills
    • Ability to work with a diverse population and staff.
    • Ability to establish and maintain an effective working relationship with co-workers and staff.

    LICENSURE/CERTIFICATION/EDUCATION/TRAINING: 

    • High School Diploma or higher
    • Completion of intensive training program leading to a certificate in dental assisting including required 160-350 externship hours OR minimum of three years of dental assisting experience.
    • Massachusetts Radiology Certification

     

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    Licensed Practical Nurse

    SUMMARY OF POSITION:

    The Licensed Practical Nurse (LPN) reports directly to the Nursing Manager. The LPN performs pre-set tasks, as well as tasks delegated by the Registered Nurse. The LPN renders direct professional nursing care to clinic patients, ensures continuity and quality care, and maintains current nursing knowledge and skills.  The LPN is expected to provide excellent customer service to both internal and external customers.  The LPN works closely with other medical practice staff and participate in vacation and illness coverage.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination. Requires sitting, standing and walking for prolonged periods of time.  Requires normal range of hearing and eye sight to record, prepare, and communicate appropriate forms and reports. Assumes potential exposure to communicable disease and bodily fluids.

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    • Provides general and technical supervision of medical assistants and other ancillary staff in accordance with Health Center policies.
    • Renders professional nursing care for the well-being of patients.
    • Takes patient’s history and vital signs; cleans wounds and changes dressings; administers prescribed medication orally and by injection; and provides health teaching to patients and families related to clinical conditions.
    • Triages patient telephone calls and walk-ins to identify need for urgent care and to make appropriate referrals required for the management of patient care.
    • Obtains required specimens and performs or requests diagnostic laboratory tests; communicates results to provider. Ensure that physician and patient are notified of abnormal test results.
    • Maintains patients’ records by charting nursing observations and actions taken. Ensures the confidentiality of patient records and, promotes patient privacy.
    • Performs or assigns various administrative duties such as patient billing, maintaining stock levels of medicines, linens, bandages, office supplies and forms.
    • Arranges for the repair of maintenance of equipment used in the delivery of patient care. Ensures that patient care areas are kept clean and orderly.
    • Maintains and enhances professional nursing skill and knowledge by attending continuing education programs. Fulfills Massachusetts requirements for continuing nursing education.
    • Provides or arranges for patient education. Instructs patients in the proper use of medical equipment, prescribed regimens and other nursing care regimens. May assume charge responsibilities as required.
    • Performs other duties as requested

    Required Experience/Abilities/Competencies:

    • Minimum of two years of nursing experience
    • Strong computer skills
    • Proficiency in the use of electronic medical records. Experience in EPIC strongly preferred
    • Ability to organize competing priorities
    • Ability to work in a fast-paced environment
    • Strong oral and written communication skills and problem-solving abilities

    Licensure/Education/Training:

    • Current and unrestricted Massachusetts LPN license
    • Certificate of graduation from Licensed Practical Nursing program from an accredited U.S. school of nursing
    • Current CPR/BLS certification
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    Adult Medicine Nurse Practitioner

    SUMMARY OF POSITION:

    The Nurse Practitioner reports directly to the Lead Physician. The nurse practitioner provides primary care to adults in collaboration with physicians in the clinic following established standards and practices. Scope of responsibility includes clinical practice, education, consultation, research, and program coordination.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    This position requires standing and walking for prolonged periods of time.  Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination.  Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate forms and reports.  Requires working under stress in emergency situations.  Requires exposure to communicable disease and bodily fluids.

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    • Provides comprehensive health care to patients as indicated This may include assessment and management of acute and chronic diseases and treatment of injuries
    • Performs complete physical exams and records findings
    • Interprets and integrates data to determine appropriate diagnostic and therapeutic procedures as needed.
    • Makes independent nursing judgments, collaborating with physicians in managing acute and long-term medical needs of patients
    • Orders appropriate laboratory and diagnostic procedures. Synthesizes data to determine preliminary diagnosis and therapeutic plan utilizing principles of prevention
    • Administers medications and injections.
    • Counsels and educates patients and their families on issues of health maintenance, behavior, normal social and physical growth and development.
    • Interviews and advises patients regarding health and illness prevention. Recommends community resources to meet patient and family needs.
    • Instructs patient and family regarding medications and treatment instructions. Provides patient education.
    • Maintains and reviews patients’ records, charts, and other pertinent information.
    • Provides telephone consultation, follow-up phone calls, and triage patient telephone calls.
    • Manages medical and surgical emergencies.
    • Monitors and provides continuity of care between physician visits.
    • Maintains the strictest confidentiality.
    • Attends required meetings and participates in committees as requested.
    • Participates in professional development activities and maintains professional affiliations.
    • Performs other duties as requested

    Required Experience/Abilities/Competencies: 

    • At least three years of professional nursing experience in a primary care group practice/community health center setting required.
    • Knowledge of professional nursing theory, practice, and medical care to give and evaluate patient care.
    • Knowledge of organizational policies, regulations and procedures to administer patient care.
    • Knowledge of medical equipment and instruments to administer patient care.
    • Knowledge of common safety hazards and precautions to establish a safe work environment.
    • Skill in applying and modifying the principles, methods and techniques of professional nursing to provide ongoing patient care.
    • Skill in taking medical history to assess medical condition and interpret findings.
    • Skill in preparing and maintaining records, writing reports, and responding to correspondence.
    • Skill in developing and maintaining department quality assurance.
    • Skill in establishing and maintaining effective working relationships with patients, medical staff, and the public.
    • Ability to maintain quality control standards.
    • Ability to react calmly and effectively in emergency situations.
    • Ability to interpret, adapt and apply guidelines and procedures.
    • Ability to communicate clearly.

    Licensure/Education/Training:

    • Graduate of an accredited school of nursing.
    • Successful completion of an approved Nurse Practitioner program.
    • License/Certified Nurse Practitioner License for Massachusetts.
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    Nurse Practitioner – Behavior Health

    SUMMARY OF POSITION:

    The Nurse Practitioner reports directly to the Director of Behavioral Health for administrative supervision and the Adult Psychiatrist for clinical supervision. The nurse practitioner provides psychiatric evaluations and medication management to adults in collaboration with the Adult Psychiatrist in the practice following established standards and practices. Scope of responsibility includes clinical practice, education, consultation, and program coordination. This position is 80% clinical and 20% administrative time.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    Requires full range of body motion, manual and finger dexterity and eye-hand coordination. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate forms and reports. Requires working under stress in emergency situations. Assumes low potential exposure to communicable disease and bodily fluids.

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home. All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    · Provides comprehensive and continuing care to patients requiring routine and emergency psychiatric evaluation and ongoing medication management.
    · Maintains appropriate medical records on assigned patients, including psychiatric evaluations on new patients and clear assessment of mental status, effectiveness of medication, side effects, and diagnoses of ongoing patients. Uses flagging system of EMR to alert staff to patient issues.
    · Interprets and integrates data to determine appropriate diagnostic and therapeutic procedures as needed.
    · Completes Prior authorizations, SSI applications, and other documents essential to patient care, with the support of the clinician and/or case manager.
    · Attends biweekly supervision sessions with the Adult Psychiatrist.
    · Administers medications and injection
    · Counsels and educates patients on mental health/substance abuse issues. Recommends community resources to meet patient and family needs.
    · Instructs patient and family regarding medications and treatment instructions. Provides patient education.
    · Provides telephone consultation, follow-up phone calls, and triage patient telephone calls.
    · Manages psychiatric emergencies.
    · Maintains the strictest confidentiality.
    · Participates in professional development activities and maintains professional affiliations.
    · Performs other duties as requested.

    Required Experience/Abilities/Competencies:

    · Knowledge of psychiatric nursing theory, practice, and medical care to give and evaluate patient care.
    · Knowledge of organizational policies, regulations and procedures to administer patient care.
    · Skill in applying and modifying the principles, methods and techniques of professional nursing to provide ongoing patient care.
    · Skill in taking medical history to assess medical condition and interpret findings.
    · Skill in preparing and maintaining records, writing psychiatric intake evaluations and medication management notes, establishing the diagnosis, updating the problem and medication lists.
    · Skill in developing and maintaining department quality assurance.
    · Skill in establishing and maintaining effective working relationships with patients, staff, and the public.
    · Ability to maintain quality control standards.
    · Ability to react calmly and effectively in emergency situations.
    · Ability to interpret, adapt and apply guidelines and procedures.
    · Ability to communicate clearly.
    · At least three years of professional psychiatric nursing experience required.

    Required Licensure/Education/Training:

    · Graduate of an accredited school of nursing.
    · Successful completion of an approved Nurse Practitioner program.
    · License/Certified Nurse Practitioner License for Massachusetts.

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    Executive/Development Assistant

    SUMMARY OF POSITION:

     

    This Executive/Development Assistant reports directly to the President and Chief Executive Officer and supports the Development Office for Fundraising events planning and activities. This position assists the President/CEO, in a staff capacity, in all aspects of the tasks, functions, and responsibilities associated with the Office of the President.  Provides support to the Secretary of the Board of Directors and assists with the planning and organizing of Board and Board Committee meetings.  This position works closely with the Senior Management Team. This position is responsible for smooth efficient operations and overall management of the Office of the President.

     

    TYPICAL PHYSICAL DEMAND:

     

    Requires prolonged sitting, some bending, stooping, and stretching.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.  Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate forms and reports.

     

    ORGANIZATIONAL COMMITMENTS:

     

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

     

    ESSENTIAL FUNCTIONS:

     

    Executive Assistant:

    • 5 years of proven executive administrative experience, supporting a CEO
    • Experience in working with and supporting a volunteer Board of Directors
    • Attends meetings; may record and forward minutes
    • Expert in MS Office products and computer-savvy with applications
    • Monitors phone, takes messages, screens and directs calls as appropriate
    • Takes ownership of inquiries, providing explanations and instructions
    • Prepares complex presentations/materials
    • Provides advanced clerical support: prioritizes mail; develops agendas/programs for meetings
    • Gathers information, maintains/updates more complex spreadsheets/databases
    • Creates filing systems and monitors efficiency
    • Copies/collates complex materials
    • Schedules appointments, meetings, conferences and makes travel arrangements
    • Composes correspondence/prepares complex documents
    • Stays current with all correspondence; follows up on own initiative
    • Performs other duties as requested

    Development:

     

    • Data Entry
    • Timely administration of donor acknowledgement letters
    • Participate as an active member of the agency Development Committee
    • Research foundation, city, county, state, federal and corporate grant opportunities.
    • Basic administration functions
    • Coordinate agency mailings
    • Assist with coordination of special agency events
    • Coordinate promotions for special agency events
    • Assist with event logistics for agency fundraisers
    • Perform other duties as assigned

    Required Experience/Abilities/Competencies:

    • Experience working in a community, not for profit setting; knowledge of Health Care industry a major plus
    • At least five years specialized knowledge ability to deal with confidential issues using discretion and judgment
    • Computer literate and technologically proficient in standard word processing, spreadsheet and database software applications.
    • Experience in web development, experience with Photoshop preferred
    • Proficiency in Microsoft Office Suite (Excel, Word, Publisher, Power Point)
    • Highly organized and motivated
    • Advanced computer, telephone and internet skills as well as customer service skills
    • Excellent interpersonal, organizational and oral and written communication skills
    • Ability to respond to common inquiries or complaints from customers, regulatory agencies, and/or members of the business community
    • Ability to effectively present information to senior management and/or board of directors
    • Experience working in a community, not for profit setting.

    Licensure/Education/Training:

     

    Bachelor’s degree from an accredited college or university; and/or three to five years experience or equivalent combination of education and experience

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    DENTAL BILLER

    SUMMARY OF POSITION:

    The Dental Biller reports directly to the Director of Oral Health and Director of Patient Financial Services.  This position is responsible for the electronic and/or manual third party billing, including coding oversight, individual patient self pay billing, and follow up of third party adjudication issues including underpayments, suspensions, denials, and non-payments. This position coordinates the cash application process, both electronic and manual, recording appropriate third party contractual loss and the transfer to proper status of any remaining balance. The Dental Biller is expected to provide excellent customer service to external and internal customers, have a thorough knowledge of dental claims regulatory and compliance standards, keep the Director of Oral Health and Director of Patient Financial Services informed of third party adjudication trends, issues and exceptions.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    Requires sitting, bending, stooping, and stretching.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.  Requires normal range of hearing and eyesight to record, prepare and communicate appropriate forms and reports as needed.

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

     

    • Manages the timely, accurate and compliant third party billing process consistent with practice

    management system billing, EDI, payment entry, charge and transaction management and end of

    day procedures

    • Manages the timely third party EOB posting and proper disposition of remaining balances
    • Follows up on third party denials, underpayments, non-payments, suspensions and

    any other exception to the timely receipt of the anticipated payment

    • Manages the individual claim self pay billing post visit, including co-payments, deductibles

    and denied services

    • Ensures that there is a timely review of encounter coding for accuracy and compliance prior to the issuance of a third party claim
    • Coordinates periodic chart reviews for coding accuracy with coding consultant and follows up with communicating results to clinical staff.
    • Completes other tasks and assignments as delegated by the Director of Oral Health and Director of Patient Financial Services
    • Performs other duties as requested

    Required Experience/Abilities/Competencies:

    • Three to five years experience working in a dental billing environment , preferably a FQHC Community Health Center
    • Experience with GE Centricity or EPIC preferred
    • Demonstrated knowledge of dental third party claims billing procedures, both manual and electronic, in a FQHC Community Health Center environment. Familiarity with Centricity preferred.
    • Demonstrated customer service and communication skills
    • Knowledge of common word processing and spreadsheet programs
    • Skill in planning, organizing and problem solving within organizational setting
    • Strong customer service orientation and prior customer service experience
    • Ability to communicate effectively with patients, clinical and administrative staff and

    general public

    Licensure/Education/ Training:

    Associates Degree or higher in Business or Finance related field from an accredited college or university preferred

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    REGISTERED DIETICIAN

    SUMMARY OF POSITION:

     

    This position reports directly to the full-time registered dietitian and the Director of Wellness Initiatives.  The registered dietitian (RD) provides nutrition education to Whittier Street Health Center patients in the health disparities collaborative including, but not limited to, diabetes, obesity, cardiovascular disease, cancer, and depression. This position also develops and provides education to community members who are in partnership with Whittier Street Health Center. The RD collects and provides documentation of anthropometrics, nutrition assessment, nutrition diagnosis, nutrition intervention and nutrition monitoring and evaluation.

     

    TYPICAL PHYSICAL DEMANDS/CONDITIONS:  

     

    Requires prolonged sitting, some bending, stooping, and stretching.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment.  Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate forms and records. Requires working under deadline pressure.

     

    ORGANIZATIONAL COMMITMENTS:

     

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

     

    ESSENTIAL FUNCTIONS:

     

    • Conducts one-on-one patient visits to improve overall medical nutrition therapy
    • Provides nutrition counseling to patients in all of the Center-wide health disparities collaborative
    • Creates, through collaboration with outside sources, if possible, a cultural and literacy-sensitive meal/food selection library of written materials
    • Participates in planning, development and evaluation of educational materials and group nutrition education sessions
    • Communicates with health care community on issues pertaining to participant needs
    • Participates in nutrition in-services, department policy-making, staff meetings, outreach nutrition activities in the community and wellness initiatives
    • Participates in community education and health fairs
    • Performs other duties as required

     

    REQUIRED EXPERIENCE/ABILITIES/COMPETENCIES:

     

    • One-year experience in clinical or community nutrition counseling.
    • Demonstrated leadership and decision-making capabilities.
    • Ability to accurately obtain and plot anthropometric measurements.
    • Ability to write clear and concise notes in participant records.
    • Ability to conduct accurate record reviews.
    • Ability to complete reports in a timely manner.
    • Ability to make referrals to human service agencies when appropriate.
    • Ability to address nutrition concerns with strong knowledge base.
    • Ability to communicate effectively with health care providers and participants.
    • Demonstrate computer literacy in Microsoft word, excel and other computer applications
    • Experience working with multicultural populations.
    • Ability to work at multiple sites, evenings, Saturdays and share office space.

     

    LICENSURE/EDUCATION/TRAINING:

     

    • Bachelor’s Degree in nutrition or Public Health Nutrition from accredited college or university
    • Registered Dietitian
    • Bi Lingual- Spanish Preferred
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    Network Support (MIS)

    SUMMARY OF POSITION:

    The Support Technician reports directly to the CIO and is responsible for providing hardware/software expertise and support to IS projects & customers.

    TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

    Requires full range of body motion including handling and lifting computer equipment, manual and finger dexterity and eye-hand coordination. Requires sitting, standing and walking for prolonged periods of time.  Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate forms and reports.

    ORGANIZATIONAL COMMITMENTS:

    As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

    ESSENTIAL FUNCTIONS:

    • Sets up and installs new workstations and any other materials required for the effective and efficient business use of project deliverables as well as their ongoing technical support and maintenance.
    • Provides general maintenance, repair and trouble shooting of desktop hardware and software.
    • Configures TCP/IP protocol suite in accordance with the established policies and procedures of the MIS department and the center standards
    • Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.
    • Assists with the maintenance and deployment of the Center’s anti-virus software
    • Assists with the maintenance and deployment of the Center’s backup system
    • Assists with the development of a scaleable infrastructure for future growth in both size and services
    • Assists MIS Management with administration of computerized security and telephone systems
    • Maintains network users lists, change of scope documents, hardware inventory documentation
    • Participates in review and evaluation of services and the continuing development and implementation of new IS deployments in a manner, which will advance the Center’s capabilities and user-constituency computing and communications environment
    • Represents Information Systems on committees and attend required meeting as requested
    • Participates in computer development activities and maintain professional affiliations
    • Performs other duties as requested

    Required Experience/Abilities/Competencies:

    • Experience in Microsoft Office desktop, Windows NOS & W/S OS
    • Familiarity with installation and configuring network printers
    • Ability to communicate with and understand the needs of non-technical internal clients
    • Demonstrates a strong sense of teamwork in the creation, maintenance and reporting of complex computer issues
    • Ability to perform administrative tasks and responsibilities
    • Strong database background with emphasis on integrating multiple functional systems preferred.
    • Strong written and oral communication skills; active listening skills and a demonstrated ability to influence without direct authority; an ability to function in a collaborative and collegial environment; and an ability to generate trust and build alliances with co-workers
    • Knowledgeable with all PC office and network applications

    Licensure/Education/Training:

    • Bachelor Degree in business or technical field from an accredited college or university