About

Mission

Our mission is to provide high quality, reliable and accessible primary care and support services for diverse populations to promote wellness and eliminate health and social disparities.

Vision

Our vision is to serve as the premier health center for diverse populations and promote adoption of a new model of care that produces far better health results at less cost than the current health care system.

Accreditation

Whittier is accredited by The Joint Commission, certified by the National Committee for Quality Assurance as a Level 3 Patient-Centered Medical Home, and licensed by the Massachusetts Department of Public Health (DPH). Whittier is an FTCA Deemed Facility.

Statement of Commitment

In order to ensure that Whittier Street Health Center’s programs and services achieve the mission and vision articulated by the organization’s leadership, we make a pledge to the community we serve to:

  • Care for our patients as we would our loved ones: with expertise, compassion and respect;
  • Personify initiative, innovation and tenacity in addressing community health priorities;
  • Demonstrate that we foster an environment of diversity, reward excellence and added-value, and encourage good citizenship amongst employees;
  • Work well with our colleagues and our community to advance the well-being of our clients;
  • Exhibit leadership on critical issues in ways worthy of the public’s confidence; and
  • Demonstrate accountability, integrity and resourcefulness in our financial stewardship.

Core Values

At the heart of Whittier Street Health Center is a set of core values that permeate our customer service, patient care and staff interaction:

  • Respect for team, patients and self
  • Cultural competency in areas of culture, belief systems and language
  • Excellence
  • Community commitment
  • Education of staff and community residents.
  • Leadership organizationally and within the medical community
  • Customer-centric
  • Trust and trustworthiness
  • Professionalism
  • Best place to work

Model Of Care: The Boston Health Equity Program

Whittier is “mid-course” in implementing its Boston Health Equity Program, a system of care for people with chronic illnesses that fully integrates innovative community outreach, wellness support and care coordination and explicitly seeks to eliminate health disparities and their associated costs. Specific innovations within this system will be:

  1. Innovative and culturally appropriate community outreach to increase access to care and early detection of illness with hard-to-reach populations;
  2. Primary care that includes visit redesign and a system of off-site Virtual Clinics and that integrates medical care, mental health care and social supports;
  3. Medication management to maximize safety for those with multiple complex health issues and to support optimal recovery;
  4. Wellness programming that is fully integrated with primary care, tailored to individual needs and buttressed by ongoing support to ensure patient compliance and self-management;
  5. Targeted care for cancer patients that fully integrates specialized medical care with wellness, psychosocial support and primary care;
  6. Education and assistance in properly utilizing primary care and the WSHC urgent care center to avoid hospital re-admissions and reduce emergency room use.
  7. Infrastructure improvements to technology systems to gain efficiency, effectiveness and provide data for continuous quality improvement, including a Personal Health Portal, an enhanced Cancer Registry and on-line transmission and review of Virtual Clinic data.
  8. Establishment of a fitness center to provide an integrative medicine model of care for the whole person.[Read More about BHEP]

 

Learn More

[Annual Reports]

[FY2017-FY2021 Strategy Map]