Career Listing
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GENERAL DENTIST
SUMMARY OF POSITION:
The Dentist reports directly to the Director of Dental Services. The Dentist’s responsibilities include examining and diagnosing patients and treating affected areas appropriately.
TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:
Requires sitting, bending, stooping, and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate forms and reports as needed.
ORGANIZATIONAL COMMITMENTS:
As an organization we are committed to providing care as Patient Centered Medical Home. All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.
ESSENTIAL FUNCTIONS:
- Diagnoses and treats dental and oral
- Maintains proper dental and medical
- Takes diagnostic dental impressions
- Observes/enforces universal
- Observes/enforces infection control
- Conducts dental
- Performs other duties as requested
Required Experience/Abilities/Competencies:
- Experience in handling dental
- Ability to handle young patients
- Ability to handle handicapped patients
- Ability to perform all phases of general dentistry
- Ability to recognize when a case needs specialized attention.
- Ability to handle medically compromised
Licensure/Education/Training:
- Doctorate in Dentistry
- Massachusetts State Dentist License
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NURSE PRACTITIONER – PRIMARY CARE
SUMMARY OF POSITION:
The Nurse Practitioner reports directly to the Medical Director. The nurse practitioner provides primary care to adults and children in collaboration with physicians in the urgent care clinic following established standards and practices. Scope of responsibility includes clinical practice, education, consultation, research, and program coordination.
TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:
This position requires standing and walking for prolonged periods of time. Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate forms and reports. Requires working under stress in emergency situations. Requires exposure to communicable disease and bodily fluids.
ORGANIZATIONAL COMMITMENTS:
As an organization we are committed to providing care as Patient Centered Medical Home. All employees
are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.
ESSENTIAL FUNCTIONS:
- Provides comprehensive health care to patients as indicated This may include assessment and management of acute and chronic diseases and treatment of injuries
- Performs complete physical exams and records findings
- Interprets and integrates data to determine appropriate diagnostic and therapeutic procedures as
- Makes independent nursing judgments, collaborating with physicians in managing acute and long-term medical needs of patients
- Orders appropriate laboratory and diagnostic Synthesizes data to determine preliminary diagnosis and therapeutic plan utilizing principles of prevention
- Administers medications and
- Counsels and educates patients and their families on issues of health maintenance, behavior, normal social and physical growth and development.
- Interviews and advises patients regarding health and illness Recommends community resources to meet patient and family needs.
- Instructs patient and family regarding medications and treatment Provides patient education.
- Maintains and reviews patients’ records, charts, and other pertinent
- Provides telephone consultation, follow-up phone calls, and triage patient telephone
- Manages medical and surgical
- Monitors and provides continuity of care between physician
- Maintains the strictest
- Attends required meetings and participates in committees as
- Participates in professional development activities and maintains professional
- Performs other duties as requested
Required Experience/Abilities/Competencies:
- At least three years of professional nursing experience in a primary care group practice/community health center setting
- Knowledge of professional nursing theory, practice, and medical care to give and evaluate patient
- Knowledge of organizational policies, regulations and procedures to administer patient
- Knowledge of medical equipment and instruments to administer patient
- Knowledge of common safety hazards and precautions to establish a safe work environment.
- Skill in applying and modifying the principles, methods and techniques of professional nursing to provide ongoing patient
- Skill in taking medical history to assess medical condition and interpret
- Skill in preparing and maintaining records, writing reports, and responding to
- Skill in developing and maintaining department quality
- Skill in establishing and maintaining effective working relationships with patients, medical staff, and the
- Ability to maintain quality control
- Ability to react calmly and effectively in emergency
- Ability to interpret, adapt and apply guidelines and
- Ability to communicate
Licensure/Education/Training:
- Graduate of an accredited school of
- Successful completion of an approved Nurse Practitioner
- License/Certified Nurse Practitioner License for
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PHYSICIAN OBSTETRICS AND GYNECOLOGY
SUMMARY OF POSITION:
The Physician within the ObGyn reports directly to the Lead Physician in ObGyn and provides direct primary care. As a Primary Care provider, the Physician renders ObGyn diagnostic and therapeutic care to patients at Whittier Street Health Center. The scope of responsibility includes clinical practice as well as all required administrative work. For the ObGyn Physician patient Care is 80% and administrative time is 20%.
TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:
This position requires moderate physical activity such as sitting, bending, stooping, and stretching. Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate forms and reports as needed. Work environment involves exposure to potentially dangerous materials and situations that require following extensive safety precautions and may include the use of protective equipment. Will work with blood or blood-borne pathogens and will require OSHA training.
ORGANIZATIONAL COMMITMENTS:
As an organization, we are committed to providing care as a Patient Centered Medical Home. All
employees are required to be aware of the organization’s practice of the NCQA Patient-Centered Medical Home and the National Health Disparities’ Improvement Models.
ESSENTIAL FUNCTIONS:
- Provides comprehensive and continuing care to patients requiring routine and emergency treatment through the diagnosis of disease processes and through the provision of medical treatment of
- Refers patients to other providers as appropriate and ensures that there is appropriate documentation of said referrals (both internal and external)
- Provides services in support of health promotion and preventive medicine
- Maintains appropriate medical records on assigned patients and documents data on the patient’s chart in a timely manner, in accordance to the health center’s policies and procedures
- Ensures the confidentiality of patient records and promotes patient privacy
- Maintains familiarity with medical/moral and medical/legal issues related to the practice of medicine and serves as a resource to the medical staff in related matters
- Provides support to the other members of the care team, in order to improve health outcomes for patients
- Utilizes all available resources to help patient overcome their medical and social barriers/challenges
- Completes Peer Review in a timely manner and provides constructive feedback to peers
- Adheres to the health center’s policies and procedures
- Actively participates in the department’s as well as organization’s growth activities
- Provides patient education and actively involves patient in the decision making process
- Maintains and enhances professional skills and knowledge by attending continuing education Fulfills Massachusetts requirements for continuing medical education.
- Performs other duties as requested
Required Experience/Abilities/Competencies:
- Minimum five (5) years of experience as a practicing clinician
- Strong public health background and interest
- Strong knowledge of medical practice and standards of care to assess, plan, implement, and evaluate patient care
- Knowledge of federal and state regulatory statues for compliance in the health care environment, i.e., Massachusetts Board of Registration in Medicine and other regulatory organizations
- Knowledge of Electronic Medical Records Systems
- Skill in effective problem solving
- Strong communication skills
- Strong customer service skills as well as interpersonal skills
Licensure/Certification/Education/Training:
- Medical degree with appropriate residency training from an accredited School of Medicine
- Board certification or eligibility with expected certification
- Current License as a Physician in the State of Massachusetts
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CHILD AND FAMILY CLINICIAN, MSW, LCSW, LICSW OR LMHC
SUMMARY OF POSITION:
The Child and Family Clinician, MSW, LCSW, LICSW or LMHC reports directly to the Associate Director of Behavioral Health, Child and Family Services. This clinician is responsible for providing ongoing assessment, treatment planning and therapy services with a primary focus on the treatment of children, adolescents, and their families. Art and expressive therapies will be utilized when needed. While the majority of referrals will be from the Pediatrics Department, there will also be referrals from the Obstetrics/Gynecology Department, Primary Care and Behavioral Health, as well as outside referral sources.
TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:
Requires full range of body motion, manual and finger dexterity and eye-hand coordination. Requires sitting, standing and walking for prolonged periods of time. Requires normal range of hearing and eyesight to record, prepare, and complete appropriate forms and reports. Requires working under stress in emergency situations. Assumes low to moderate potential exposure to communicable disease and bodily fluids.
ORGANIZATIONAL COMMITMENTS:
As an organization we are committed to providing care as Patient Centered Medical Home. All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.
ESSENTIAL FUNCTIONS:
- Maintains a caseload of children and adults followed in either individual, group or family therapy sessions. Conducts a minimum of 8 billable direct services per day.
- Experience providing arts based therapy.
- Provides same day case consultations and warm-hand offs as needed.
- Provides an active support to the Pediatrics Department, with treatment of children, adolescents, and their parents.
- Consults with Obstetrics/Gynecology staff in the treatment of pregnant women or postpartum women and their babies.
- Intakes and screens both scheduled and immediate referrals from the medical providers.
- Participates in required meetings, including weekly Behavioral Health Multidisciplinary Team Meeting and weekly individual supervision sessions.
- Participates in onsite and outside trainings relevant to treatment issues in current caseload, for a minimum of 10 Continuing Education Credits (CEUs) per year.
- Prepares and submits all paper and electronic documentation in a complete and timely manner, including intakes, progress notes, treatment plans and quarterly reviews, and discharge summaries.
- Performs other duties as requested.
Required Experience/Abilities/Competencies:
- Demonstrates consumer-friendly approach to treatment, as measured by respectful interactions with clients and their families, low no show rate, high client/parent satisfaction, and lack of client complaints regarding treatment.
- Places high value on treatment team, as measured by willingness to meet regularly, work collaboratively, and demonstrate flexibility in consulting with medical providers in the consultation and treatment of new clients, whether they are scheduled or referred as unscheduled emergencies. Cooperates with director and support staff in the delivery of timely, billable, and quality care.
- Demonstrates a thorough understanding of the DSM V, as measured by thoroughness and accuracy of diagnostic formulations brought for review to the Multidisciplinary Team.
- Shows the ability to obtain a complete history and full conceptualization of the client’s problem within the time-limited intake session(s), as measured by the quality of the written assessment and the timely case presentation to the Multidisciplinary Treatment Team.
- Demonstrates a thorough knowledge of effective treatment protocols and necessary cultural competencies for treating children, adolescents, and families in English and in Spanish.
- Adapts therapeutic strategies to individual characteristics of the client, including but not limited to disability, gender, sexual orientation, developmental level, culture, ethnicity, age, health status, as measured by return visits and client satisfaction.
- Demonstrates superior knowledge of treatment planning, as measured by quality of the treatment plan and quarterly reviews.
- Demonstrates understanding of the importance of the larger WSHC treatment team and of networking/linking with the treatment community, as measured by number of monthly contacts with other providers.
Licensure/Education/Training
- Licensed or license-eligible clinician in the state of Massachusetts (LCSW, LICSW or LMHC)
- Spanish preferred
- Expressive Arts Therapy training preferred
- Masters Degree from an accredited college or university
- College or university transcript documenting graduate class work and child, adolescent, and family therapy internship(s)
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FAMILY MEDICINE PHYSICIAN
SUMMARY OF POSITION:
The Family Medicine Physician reports directly to the Medical Director. Under general supervision of the Associate Medical Director, this position renders diagnostic and therapeutic care to patients at the Health Center, affiliated hospitals and other health care facilities. Medical services provided may focus on primary care, family practice, internal medicine, OB/GYN, and/or other medical surgical specialties. This position is 80% clinical and 20% administrative time.
TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:
This position requires moderate physical activity such as sitting, bending, stooping, and stretching. Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate forms and reports as needed. Work environment involves exposure to potentially dangerous materials and situations that require following extensive safety precautions and may include the use of protective equipment. Will work with blood or blood-borne pathogens and will require OSHA training
ORGANIZATIONAL COMMITMENTS:
As an organization we are committed to providing care as Patient Centered Medical Home. All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.
ESSENTIAL FUNCTIONS:
- Provides comprehensive and continuing care to patients requiring routine and emergency and treatment through the diagnosis of disease processes and through the provision of medical treatment of patients at clinics, hospitals, nursing and private homes, and shelters.
- Refers patients to other providers as appropriate
- Provides services in support of health promotion and preventive medicine
- Supervises other health care professionals such as nurse practitioners, physician’s assistants, staff registered nurses, and allied health care staff to ensure the proper delivery of medical care to patients
- Maintains appropriate medical records on assigned patients
- Participates in patient care audits for quality assurance and utilization review to maintain and improve patient care standard of excellence
- Maintains medical professional standards and knowledge by regularly attending medical conferences, seminars, continuing education programs, and by teaching medical residents, medical students, and /or practitioners or students in other health care professions
- May serve on-call as assigned
- Performs other duties as requested
Required Experience/Abilities/Competencies:
- Ability to serve all age spectrums and families
- OB/GYN experience
- Ability to observe, assess and record symptoms, reactions, and progress
- Knowledge of legal and ethical standards for the delivery of medical care
- Knowledge of relevant drugs and non-pharmaceutical patient care aids and ability to prescribe dosages and instruct patients in correct usage
- Ability to maintain quality, safety, and/or infection control standards
- Ability to develop and present educational programs and/or workshops
- Knowledge of related accreditation and certification requirements
- Knowledge of community medical diagnostic and patient care services in area of medical expertise.
- Knowledge of current principles, methods, and procedures for the delivery of medical evaluation, diagnosis and treatment in area of expertise
- Effective verbal and written communication skills
- Ability to supervise, advise and train clinical professionals and/or students in area of expertise.
- Ability to work both independently and in a team environment
Licensure/Education/Training
- Medical degree with appropriate residency training. Board certification or eligibility with expected certification required.
- Current License as a Physician in the State of Massachusetts.
- Bi-lingual (English/Spanish) Preferred
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School Based Behaviral Health Clinician
SUMMARY OF POSITION:
The School-Based Behavioral Health Clinician reports directly to the Associate Director of Behavioral Health- Child and Family Services. The Clinician serves as an integral member of Whittier’s School-Based Health Center (SBHC) at Boston Day and Evening Academy. This licensed clinician is responsible for providing consultation, assessment, ongoing mental health and substance abuse treatment and educational workshops on-site at the school. The School-Based Clinician will actively collaborate with the SBHC Nurse Practitioner, the SBHC Community Health Worker and Boston Day and Evening staff for the coordination of student care. The Clinician will link students to Whitter’s 1290 Tremont Street site for psychiatry and other needed medical or specialty services. The Clinician will be at the SBHC at Boston Day and Evening for all hours that the school is in operation. During school vacation times, the Clinician will have office space at the 1290 Tremont Street site for continuation of student care and to provide brief treatment for patients in need of services at the clinic. A strong connection to/appreciation for the urban community is required. Experience working with LGBTQ youth of color is preferred.
TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:
Requires full range of body motion, manual and finger dexterity and eye-hand coordination. Requires sitting, standing and walking for prolonged periods of time. Requires normal range of hearing and eyesight to record, prepare, and complete appropriate forms and reports. Requires working under stress in emergency situations. Assumes low to moderate potential exposure to communicable disease and bodily fluids.
ORGANIZATIONAL COMMITMENTS:
As an organization we are committed to providing care as Patient Centered Medical Home. All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.
ESSENTIAL FUNCTIONS:
- Conducts a caseload including individual therapy, family consultations and group treatment at Whittier’s SBHC at Boston Day and Evening Academy (BDEA).
- Provides mental health workshops for the school community on a regularly established schedule.
- Works closely with school contacts for referrals to Behavioral Health and coordination of care.
- Maintains an active presence at BDEA to engage individuals and to promote Whittier’s SBHC.
- Participates in required meetings, including individual supervision sessions.
- Participates in onsite and outside trainings relevant to treatment issues in current caseload, for a minimum of 10 Continuing Education Credits (CEUs) per year.
- Prepares and submits all paper and electronic documentation in EPIC in a complete and timely manner, including intakes, progress notes, treatment plans and quarterly reviews, and discharge summaries.
- Performs other duties as requested.
Required Experience/Abilities/Competencies:
- Demonstrates consumer-friendly, neighborhood -friendly approach to treatment, as measured by respectful interactions with students and their families, low no show rate, high client satisfaction, and lack of complaints regarding treatment.
- Believes in preventative treatment, the value of mentoring, and connection to services.
- Places high value on treatment team, as measured by willingness to meet regularly, work collaboratively, and demonstrate flexibility in consulting with providers and families. Cooperates with the BH Associate Directors and support staff in the delivery of timely, innovative quality care
- Demonstrates a thorough understanding of the DSM V, as measured by thoroughness and accuracy of diagnostic formulations brought for review to the Multidisciplinary Team
- Shows the ability to obtain a complete history and full conceptualization of the client’s problem within the time-limited intake session(s), as measured by the quality of the written assessment and the timely case presentation to the Multidisciplinary Treatment Team
- Demonstrates a thorough knowledge of effective treatment protocols and necessary cultural competencies for treating youth, preferably in English and in Spanish.
- Adapts therapeutic strategies to individual characteristics of the client, including but not limited to disability, gender, sexual orientation, developmental level, culture, ethnicity, age, health status, as measured by return visits and client satisfaction
- Demonstrates superior knowledge of treatment planning, as measured by quality of the treatment plan and quarterly reviews
- Demonstrates understanding of the importance of the larger WSHC treatment team and of networking/linking with the treatment community, as measured by number of monthly contacts with other providers
Licensure/Education/Training
- Licensed clinician in the state of Massachusetts (LCSW, LICSW, LMHC)
- CANS certification
- Masters Degree from an accredited college or university
- College or university transcript documenting graduate class work and therapy internship(s)
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Staff Optometrist
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Dental Assistant
SUMMARY OF POSITION:
The Dental Assistant reports directly to the Director of Dental Services. The Dental Assistant provides chair side assistance to dentist, dental hygienists, and dental externs/students. The Dental Assistant also performs various administrative tasks as designated by the Dental Office Manager.
TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:
Requires sitting, bending, stooping, and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate forms and reports as needed.
ORGANIZATIONAL COMMITMENTS:
As an organization we are committed to providing care as Patient Centered Medical Home. All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.
ESSENTIAL FUNCTIONS:
- Assists with patient management by seating and preparing patient for treatment, assists with patient comfort and anxiety reduction during treatment and prepares patients for dismissal following
- Prepares amalgams and adhesives and applies topical fluoride. Wraps and sterilizes instruments and cleans workstation between
- Exposes and develops radiographs for dental diagnostic
- Instructs an individual in oral hygiene techniques and preventative
- Removes sutures, and applies topical anesthetic and desensitizing
- Confirms patient appointments and
- Performs clerical functions to maintain patient charts and schedule
- Prepares daily schedules and pulls/re-files patient
- Checks for communicable diseases and advises dentist as
- Records examination findings and/or treatment procedures to patient
- Processes dental insurance forms for private/mass health
- Performs other duties as requested
Required Experience/Abilities/Competencies:
- General knowledge of the equipment, materials, procedures, and terminology used in Basic knowledge of professional and legal standards required for working as a dental assistant. Knowledge of and strict adherence to proper infection control protocols.
- Basic knowledge of the standards, principles and practices related to each of the following:
- Radiological functions and /or Expanded Function Dental or Orthodontic Dental
- Skill in operation of x-ray equipment and the processing of
- Skill in mixing amalgams, cements, and impression
- Skill in organizing
- Skill in chair side assistance including fourhanded
- Skill in reading patient charts and extracting significant
- Skill in performing cardiopulmonary
- Skill in maintaining supplies, instrument inventory and ordering as
- Computer competency: Microsoft Office and Outlook email
- Proficient customer service skills
- Ability to work with a diverse population and
- Ability to establish and maintain an effective working relationship with co-workers and
Licensure/Education/Training:
- High School Diploma or higher
- Dental Assistant License
- Completion of intensive training program leading to a certificate in dental assisting including required 160-350 externship hours OR minimum of three years of dental assisting
- Massachusetts Radiology Certification
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Recovery Coach
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Substance Abuse Clinician
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Licensed Clinician
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Medical Assistant
SUMMARY OF POSITION:
This position reports directly to the Lead Medical Assistant and Director of Nursing. The medical assistant provides clinical and specified non-clinical support to assist in the delivery of primary health care and patient care management. The medical assistant works closely with the medical practice team.
TYPICAL PHYSICAL DEMANDS/CONDITIONS:
Requires standing and walking for prolonged periods of time. Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate information, forms and reports. Assumes exposure to communicable disease and bodily fluids.
ORGANIZATIONAL COMMITMENTS:
As an organization we are committed to providing care as Patient Centered Medical Home. All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.
ESSENTIAL FUNCTIONS:
· Performs and documents assigned procedures, including but not limited to: vital signs, EKG’s, peak flow assessment and urine dipstick.
· Administers vaccines, as ordered, under Nursing supervision
· Performs as a liaison between patients and providers.
· Prepares patients for exams and treatments, assists provider in medical procedures and treatments.
· Sets up and restocks exam rooms, maintains order and cleanliness of rooms.
· Communicates restocking needs to the Lead Medical Assistant.
· Maintains equipment in its proper working order, including cleaning and sterilizing of instruments.
· Maintains the strictest confidentiality.
· Attends required meetings and participates in committees as requested.
· Documents in patient records, patient contact attempts and patient telephone and written communications
· Assists with referrals
· Communicates with parents and patients as needed to obtain information or relay referral information
· Complies with all policies and procedures.
· Coordinates care with other team members
· Prepare Pre- Visit documentation in accordance with other team members
· If bilingual, may be required to interpret upon request.
· Performs other duties as requested
REQUIRED EXPERIENCE/ABILITIES/COMPETENCIES:
* 2-3 years’ in Primary Care
* Knowledge of EPIC
* Hospital experience preferred
* Knowledge of medical practice and care to assist in direct patient care activities.
* Knowledge of examination, diagnostic and treatment room procedures.
* Knowledge and use of medical equipment and instruments to administer care.
* Knowledge of common safety hazards and precautions to establish a safe work environment.
* Skill in assisting in a variety of treatments as directed.
* Skill in taking vital signs.
* Skill in maintaining medical records and recording test results according to regulatory and/or organizational policies and procedures.
* Skill in establishing and maintaining effective working relationships with patients, physicians and providers, and the public.
* Ability to maintain quality control standards.
* Ability to react calmly and effectively in emergency situations.
* Ability to interpret, adapt and apply guidelines and procedures.
* Ability to communicate clearly in spoken and written manner.
* Ability to maintain confidentiality.
* Demonstrates strong customer service skills and behaviors.
LICENSURE/EDUCATION/TRAINING:
* Graduate of accredited Medical Assistant program.
* Medical Assistant Certificate
* Current CPR certification.
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Registered Nurse
SUMMARY OF POSITION:
The Registered Nurse reports to the Director of Nursing, with direct, routine supervision by the Charge Nurse. The Registered Nurse is responsible for providing direct and indirect professional nursing care to patients, provides continuity and quality care by ensuring accessibility of health care services offered and provided within the department. The Registered Nurse works closely with other medical practice staff and provides coverage when needed.
The Registered Nurse actively participates in Quality Assurance and Improvement activities, provides indirect supervision to Licensed Practical Nurses, plays a leading role on the Care Coordination Team, performs duties having direct or indirect connection to the Boston Health Equity Project (BHEP), such as group visits for patient education, and assists in leading BHEP Task Force Levels II & III.
TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:
Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination. Requires sitting, standing and walking for prolonged periods of time. Requires normal range of hearing and eye sight to record, prepare, and communicate appropriate forms and reports. Assumes potential exposure to communicable disease and bodily fluids.
ORGANIZATIONAL COMMITMENTS:
As an organization we are committed to providing care as a Patient Centered Medical Home. All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.
ESSENTIAL FUNCTIONS:
- Provides general and technical supervision of medical assistants and other ancillary staff in accordance with Health Center
- Provides professional nursing care for the well being of patients.
- Takes patient’s history and vital signs; cleans wounds and performs dressing changes, administers prescribed medications orally and by injection; and provides health teaching to patients and families related to clinical conditions.
- Initiates prescription medication refills and reconciles medication lists for improved care coordination
- Completes prior authorization requests for medications and imaging studies, communicates with provider and patient, and follows up on requests
- Triages patient telephone calls and walk-ins to identify need for urgent care and to make appropriate referrals required for the management of patient care.
- Obtains required specimens and performs or requests diagnostic laboratory tests; communicates results to provider. Ensures that physician and patient are notified of abnormal test results per team provider request.
- Maintains patient records by charting nursing observations and actions taken. Ensures the confidentiality of patient records and promotes patient privacy.
- Performs or assigns various administrative duties such as maintaining stock levels of medical supplies as required.
- Arranges for the repair of maintenance of equipment used in the delivery of patient care and Ensures that patient care areas are kept clean and orderly.
- Provides or arranges for patient education. Instruct patients in the proper use of medical equipment, prescribed regimens and other nursing care regimens. Assist with counseling regarding self -management goals
- May assume Charge Nurse Responsibilities as required.
- Plans and integrates care for people with chronic diseases
- Coordinates care with other team members, including primary care providers, Behavioral Health, clinical pharmacist, nutritionist, pharmacy, health plan-associated care managers, specialists, and others
- Assists in leading and managing BHEP Task Force Levels II & III
- Develops and maintains integrated patient care plans aimed at preventing disease exacerbation, improving outcomes, increasing patient engagement in self-care, lowering risk status score, minimizing hospital and ER utilization, and reducing care costs by preventing duplication of tasks
- Leads patient group visits, as scheduled
- Attends morning huddles
- Supports efforts to increase patient access and improve care quality by performing provider co-visits, as directed by Charge Nurse
- Delegates tasks to the LPN and medical assistant, as appropriate
- Assists with referrals and links to community resources
- Performs ongoing evaluation/documentation of patient progress/risk status
- Ensures and maintains all necessary documentation including but not limited to ED and Hospital Utilization Logs.
- Maintains and enhances professional nursing skill and knowledge by attending continuing education programs. Fulfills Massachusetts requirements for continuing nursing education. Attends seminars and/or classes on Quality assurance, Care Coordination, and other relevant topics, as required.
- Performs other duties as required.
Required Experience/Abilities/Competencies:
- Minimum of one year’s nursing experience in ambulatory care environment.
- High-level clinical competence in nursing skills and nursing specialty area.
- Demonstrates thorough understanding of the Patient-Centered Medical Home Model
- Proficiency in the use of Microsoft Office products
- Proficiency in the use of electronic medical records (EMR) – knowledge of Epic strongly preferred
- Strong communication skills and problem-solving skills
- Excellent written and verbal communication skills.
- Superior customer service skills.
- Ability to organize competing priorities.
- Ability to work in a fast-paced environment.
- Ability to work with multidisciplinary teams
- Ability to be flexible, demonstrates self-initiation, and the ability to work independently
Licensure/Education/Training:
- Current and unrestricted license from the Massachusetts State Board of Registration in Nursing.
- Associates’ Degree in Nursing or higher from an accredited US school of nursing.
- Current BLS/CPR Certification
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Community Health Worker