SUMMARY OF POSITION:

The Endodontist reports directly to the Director of Dental Services. The Endodontist is responsible for examining and diagnosing patients suspected to have abnormal pulpal or peri-radicular conditions and treating the affected areas appropriately.

TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

Requires sitting, bending, stooping, and stretching. Requires eye-hand coordination and manual dexterity sufficient to perform procedures. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate forms and reports as needed.

ORGANIZATIONAL COMMITMENTS:

As an organization we are committed to providing care as Patient Centered Medical Home. All

employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

ESSENTIAL FUNCTIONS:

• Accurately diagnose and treat dental and oral diseases/conditions.
• Make appropriate treatment planning and case management
• Educate patients on the severity and significance of their
• Work intimately with the referring dentist to accomplish treatment
• Maintain proper dental and medical
• Observe/enforce universal precautions and infection
• Competence in handling dental emergencies including acute endodontic
• Management and supervisory
• Performs other duties as requested

Required Experience/Abilities/Competencies:

• Proficient ability to perform the following aspects of Endodontology:

-Initial examination and consultation

-Accurate diagnosis

-Conventional root canal therapy for anterior teeth, bicuspids, and molars

-Surgical procedures including apicoectomy and retrograde fillings

-Post-treatment management and complications

• Experience in all phases of general dentistry, especially those impacting endodontic treatment
• Experience in utilizing the appropriate instrumentation and
• Ability to know when a case needs specialized
• Ability to handle medically compromised
• Ability to handle handicapped
• Ability to handle patients of all age

SUMMARY OF POSITION:

The Dentist reports directly to the Director of Dental Services. The Dentist’s responsibilities include examining and diagnosing patients and treating affected areas appropriately.

TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

Requires sitting, bending, stooping, and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate forms and reports as needed.

ORGANIZATIONAL COMMITMENTS:

As an organization we are committed to providing care as Patient Centered Medical Home. All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

ESSENTIAL FUNCTIONS:

• Diagnoses and treats dental and oral
• Maintains proper dental and medical
• Takes diagnostic dental impressions
• Observes/enforces universal
• Observes/enforces infection control
• Conducts dental
• Performs other duties as requested

Required Experience/Abilities/Competencies:

• Experience in handling dental
• Ability to handle young patients
• Ability to handle handicapped patients
• Ability to perform all phases of general dentistry
• Ability to recognize when a case needs specialized attention.
• Ability to handle medically compromised

Licensure/Education/Training:

• Doctorate in Dentistry
• Massachusetts State Dentist License

SUMMARY OF POSITION:

The Nurse Practitioner reports directly to the Medical Director. The nurse practitioner provides primary care to adults and children in collaboration with physicians in the urgent care clinic following established standards and practices. Scope of responsibility includes clinical practice, education, consultation, research, and program coordination.

TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

This position requires standing and walking for prolonged periods of time. Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate forms and reports. Requires working under stress in emergency situations. Requires exposure to communicable disease and bodily fluids.

ORGANIZATIONAL COMMITMENTS:

As an organization we are committed to providing care as Patient Centered Medical Home. All employees

are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

ESSENTIAL FUNCTIONS:

• Provides comprehensive health care to patients as indicated This may include assessment and management of acute and chronic diseases and treatment of injuries
• Performs complete physical exams and records findings
• Interprets and integrates data to determine appropriate diagnostic and therapeutic procedures as
• Makes independent nursing judgments, collaborating with physicians in managing acute and long-term medical needs of patients
• Orders appropriate laboratory and diagnostic Synthesizes data to determine preliminary diagnosis and therapeutic plan utilizing principles of prevention
• Administers medications and
• Counsels and educates patients and their families on issues of health maintenance, behavior, normal social and physical growth and development.
• Interviews and advises patients regarding health and illness Recommends community resources to meet patient and family needs.
• Instructs patient and family regarding medications and treatment Provides patient education.
• Maintains and reviews patients’ records, charts, and other pertinent
• Provides telephone consultation, follow-up phone calls, and triage patient telephone
• Manages medical and surgical
• Monitors and provides continuity of care between physician
• Maintains the strictest
• Attends required meetings and participates in committees as
• Participates in professional development activities and maintains professional
• Performs other duties as requested

Required Experience/Abilities/Competencies:

• At least three years of professional nursing experience in a primary care group practice/community health center setting
• Knowledge of professional nursing theory, practice, and medical care to give and evaluate patient
• Knowledge of organizational policies, regulations and procedures to administer patient
• Knowledge of medical equipment and instruments to administer patient
• Knowledge of common safety hazards and precautions to establish a safe work environment.
• Skill in applying and modifying the principles, methods and techniques of professional nursing to provide ongoing patient
• Skill in taking medical history to assess medical condition and interpret
• Skill in preparing and maintaining records, writing reports, and responding to
• Skill in developing and maintaining department quality
• Skill in establishing and maintaining effective working relationships with patients, medical staff, and the
• Ability to maintain quality control
• Ability to react calmly and effectively in emergency
• Ability to interpret, adapt and apply guidelines and
• Ability to communicate

Licensure/Education/Training:

• Graduate of an accredited school of
• Successful completion of an approved Nurse Practitioner
• License/Certified Nurse Practitioner License for

SUMMARY OF POSITION:

The Physician within the ObGyn reports directly to the Lead Physician in ObGyn and provides direct primary care. As a Primary Care provider, the Physician renders ObGyn diagnostic and therapeutic care to patients at Whittier Street Health Center. The scope of responsibility includes clinical practice as well as all required administrative work. For the ObGyn Physician patient Care is 80% and administrative time is 20%.

TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

This position requires moderate physical activity such as sitting, bending, stooping, and stretching. Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate forms and reports as needed. Work environment involves exposure to potentially dangerous materials and situations that require following extensive safety precautions and may include the use of protective equipment. Will work with blood or blood-borne pathogens and will require OSHA training.

ORGANIZATIONAL COMMITMENTS:

As an organization, we are committed to providing care as a Patient Centered Medical Home. All

employees are required to be aware of the organization’s practice of the NCQA Patient-Centered Medical Home and the National Health Disparities’ Improvement Models.

ESSENTIAL FUNCTIONS:

• Provides comprehensive and continuing care to patients requiring routine and emergency treatment through the diagnosis of disease processes and through the provision of medical treatment of
• Refers patients to other providers as appropriate and ensures that there is appropriate documentation of said referrals (both internal and external)
• Provides services in support of health promotion and preventive medicine
• Maintains appropriate medical records on assigned patients and documents data on the patient’s chart in a timely manner, in accordance to the health center’s policies and procedures
• Ensures the confidentiality of patient records and promotes patient privacy
• Maintains familiarity with medical/moral and medical/legal issues related to the practice of medicine and serves as a resource to the medical staff in related matters
• Provides support to the other members of the care team, in order to improve health outcomes for patients
• Utilizes all available resources to help patient overcome their medical and social barriers/challenges
• Completes Peer Review in a timely manner and provides constructive feedback to peers
• Adheres to the health center’s policies and procedures
• Actively participates in the department’s as well as organization’s growth activities
• Provides patient education and actively involves patient in the decision making process
• Maintains and enhances professional skills and knowledge by attending continuing education Fulfills Massachusetts requirements for continuing medical education.
• Performs other duties as requested

Required Experience/Abilities/Competencies:

• Minimum five (5) years of experience as a practicing clinician
• Strong public health background and interest
• Strong knowledge of medical practice and standards of care to assess, plan, implement, and evaluate patient care
• Knowledge of federal and state regulatory statues for compliance in the health care environment, i.e., Massachusetts Board of Registration in Medicine and other regulatory organizations
• Knowledge of Electronic Medical Records Systems
• Skill in effective problem solving
• Strong communication skills
• Strong customer service skills as well as interpersonal skills

Licensure/Certification/Education/Training:

• Medical degree with appropriate residency training from an accredited School of Medicine
• Board certification or eligibility with expected certification
• Current License as a Physician in the State of Massachusetts

SUMMARY OF POSITION:

The Child and Family Clinician, MSW, LCSW, LICSW or LMHC reports directly to the Associate Director of Behavioral Health, Child and Family Services. This clinician is responsible for providing ongoing assessment, treatment planning and therapy services with a primary focus on the treatment of children, adolescents, and their families. Art and expressive therapies will be utilized when needed. While the majority of referrals will be from the Pediatrics Department, there will also be referrals from the Obstetrics/Gynecology Department, Primary Care and Behavioral Health, as well as outside referral sources.

TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

Requires full range of body motion, manual and finger dexterity and eye-hand coordination. Requires sitting, standing and walking for prolonged periods of time. Requires normal range of hearing and eyesight to record, prepare, and complete appropriate forms and reports. Requires working under stress in emergency situations.  Assumes low to moderate potential exposure to communicable disease and bodily fluids.

ORGANIZATIONAL COMMITMENTS:

As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

ESSENTIAL FUNCTIONS:

• Maintains a caseload of children and adults followed in either individual, group or family therapy sessions. Conducts a minimum of 8 billable direct services per day.
• Experience providing arts based therapy.
• Provides same day case consultations and warm-hand offs as needed.
• Provides an active support to the Pediatrics Department, with treatment of children, adolescents, and their parents.
• Consults with Obstetrics/Gynecology staff in the treatment of pregnant women or postpartum women and their babies.
• Intakes and screens both scheduled and immediate referrals from the medical providers.
• Participates in required meetings, including weekly Behavioral Health Multidisciplinary Team Meeting and weekly individual supervision sessions.
• Participates in onsite and outside trainings relevant to treatment issues in current caseload, for a minimum of 10 Continuing Education Credits (CEUs) per year.
• Prepares and submits all paper and electronic documentation in a complete and timely manner, including intakes, progress notes, treatment plans and quarterly reviews, and discharge summaries.
• Performs other duties as requested.

Required Experience/Abilities/Competencies:

• Demonstrates consumer-friendly approach to treatment, as measured by respectful interactions with clients and their families, low no show rate, high client/parent satisfaction, and lack of client complaints regarding treatment.
• Places high value on treatment team, as measured by willingness to meet regularly, work collaboratively, and demonstrate flexibility in consulting with medical providers in the consultation and treatment of new clients, whether they are scheduled or referred as unscheduled emergencies. Cooperates with director and support staff in the delivery of timely, billable, and quality care.
• Demonstrates a thorough understanding of the DSM V, as measured by thoroughness and accuracy of diagnostic formulations brought for review to the Multidisciplinary Team.
• Shows the ability to obtain a complete history and full conceptualization of the client’s problem within the time-limited intake session(s), as measured by the quality of the written assessment and the timely case presentation to the Multidisciplinary Treatment Team.
• Demonstrates a thorough knowledge of effective treatment protocols and necessary cultural competencies for treating children, adolescents, and families in English and in Spanish.
• Adapts therapeutic strategies to individual characteristics of the client, including but not limited to disability, gender, sexual orientation, developmental level, culture, ethnicity, age, health status, as measured by return visits and client satisfaction.
• Demonstrates superior knowledge of treatment planning, as measured by quality of the treatment plan and quarterly reviews.
• Demonstrates understanding of the importance of the larger WSHC treatment team and of networking/linking with the treatment community, as measured by number of monthly contacts with other providers.

Licensure/Education/Training

• Licensed or license-eligible clinician in the state of Massachusetts (LCSW, LICSW or LMHC)
• Spanish preferred
• Expressive Arts Therapy training preferred
• Masters Degree from an accredited college or university
• College or university transcript documenting graduate class work and child, adolescent, and family therapy internship(s)

SUMMARY OF POSITION:

The Family Medicine Physician reports directly to the Medical Director. Under general supervision of the Associate Medical Director, this position renders diagnostic and therapeutic care to patients at the Health Center, affiliated hospitals and other health care facilities.  Medical services provided may focus on primary care, family practice, internal medicine, OB/GYN, and/or other medical surgical specialties. This position is 80% clinical and 20% administrative time.

TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

This position requires moderate physical activity such as sitting, bending, stooping, and stretching.  Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.  Requires normal range of hearing and eyesight to record, prepare and communicate appropriate forms and reports as needed. Work environment involves exposure to potentially dangerous materials and situations that require following extensive safety precautions and may include the use of protective equipment. Will work with blood or blood-borne pathogens and will require OSHA training

ORGANIZATIONAL COMMITMENTS:

As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

ESSENTIAL FUNCTIONS:

• Provides comprehensive and continuing care to patients requiring routine and emergency and treatment through the diagnosis of disease processes and through the provision of medical treatment of patients at clinics, hospitals, nursing and private homes, and shelters.
• Refers patients to other providers as appropriate
• Provides services in support of health promotion and preventive medicine
• Supervises other health care professionals such as nurse practitioners, physician’s assistants, staff registered nurses, and allied health care staff to ensure the proper delivery of medical care to patients
• Maintains appropriate medical records on assigned patients
• Participates in patient care audits for quality assurance and utilization review to maintain and improve patient care standard of excellence
• Maintains medical professional standards and knowledge by regularly attending medical conferences, seminars, continuing education programs, and by teaching medical residents, medical students, and /or practitioners or students in other health care professions
• May serve on-call as assigned
• Performs other duties as requested

Required Experience/Abilities/Competencies:

• Ability to serve all age spectrums and families
• OB/GYN experience
• Ability to observe, assess and record symptoms, reactions, and progress
• Knowledge of legal and ethical standards for the delivery of medical care
• Knowledge of relevant drugs and non-pharmaceutical patient care aids and ability to prescribe dosages and instruct patients in correct usage
• Ability to maintain quality, safety, and/or infection control standards
• Ability to develop and present educational programs and/or workshops
• Knowledge of related accreditation and certification requirements
• Knowledge of community medical diagnostic and patient care services in area of medical expertise.
• Knowledge of current principles, methods, and procedures for the delivery of medical evaluation, diagnosis and treatment in area of expertise
• Effective verbal and written communication skills
• Ability to supervise, advise and train clinical professionals and/or students in area of expertise.
• Ability to work both independently and in a team environment

Licensure/Education/Training

• Medical degree with appropriate residency training. Board certification or eligibility with expected certification required.
• Current License as a Physician in the State of Massachusetts.
• Bi-lingual (English/Spanish) Preferred

SUMMARY OF POSITION

The Phlebotomist/Lab Assistant reports directly to the Laboratory Director. This position provides some of the support services needed to ensure quality laboratory services, and in this role is expected to be courteous and efficient. Under the supervision of the laboratory director, he/she performs phlebotomy, routine specimen preparation, some limited testing procedures, and is responsible for supply inventory, and the general maintenance of the laboratory area.

TYPICAL PHYSICAL DEMANDS:

Requires prolonged sitting, some bending, stooping, and stretching.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.  Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate forms and reports.

ORGANIZATIONAL COMMITMENTS:

As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

ESSENTIAL FUNCTIONS:

• Reviews all encounters or test request forms for completeness, eligibility, and accuracy to ensure that all information required for test processing and billing are provided.
• Documents all requests for tests in laboratory work logs and problems associated with this process in the appropriate QA log.
• Records, messages and distributes laboratory reports (on site and referred) after they have been reviewed.
• Tracks laboratory reports when needed. Takes telephone calls and reports and refers them appropriately.
• Monitors specimen co-Dection and identification procedures for accuracy and appropriateness.
• Instructs patients on proper specimen collection techniques (e.g. CVS, FBS, O & Ps, 24 hour urine collection).
• Obtains blood specimens by venipuncture, fingersticks or on pediatric and adult patients. Under supervision, performs certain simple laboratory procedures in the waived and moderate complexity category.
• Prepares specimens for storage, transport, and testing on site or off site. Performs EKGs if required.
• Performs other duties as requested

Preferred Experience/ Abilities/Competencies

• One year experience as a phlebotomist or lab assistant in a hospital or clinical health care setting

Licensure/Education/Training:

• A High School Diploma or higher
• Graduate of Certificate program in phlebotomy

SUMMARY OF POSITION:

The School-Based Behavioral Health Clinician reports directly to the Associate Director of Behavioral Health- Child and Family Services. The Clinician serves as an integral member of Whittier’s School-Based Health Center (SBHC) at Boston Day and Evening Academy. This licensed clinician is responsible for providing consultation, assessment, ongoing mental health and substance abuse treatment and educational workshops on-site at the school. The School-Based Clinician will actively collaborate with the SBHC Nurse Practitioner, the SBHC Community Health Worker and Boston Day and Evening staff for the coordination of student care. The Clinician will link students to Whitter’s 1290 Tremont Street site for psychiatry and other needed medical or specialty services. The Clinician will be at the SBHC at Boston Day and Evening for all hours that the school is in operation. During school vacation times, the Clinician will have office space at the 1290 Tremont Street site for continuation of student care and to provide brief treatment for patients in need of services at the clinic. A strong connection to/appreciation for the urban community is required. Experience working with LGBTQ youth of color is preferred.

TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

Requires full range of body motion, manual and finger dexterity and eye-hand coordination. Requires sitting, standing and walking for prolonged periods of time.  Requires normal range of hearing and eyesight to record, prepare, and complete appropriate forms and reports. Requires working under stress in emergency situations.  Assumes low to moderate potential exposure to communicable disease and bodily fluids.

ORGANIZATIONAL COMMITMENTS:

As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

ESSENTIAL FUNCTIONS:

• Conducts a caseload including individual therapy, family consultations and group treatment at Whittier’s SBHC at Boston Day and Evening Academy (BDEA).
• Provides mental health workshops for the school community on a regularly established schedule.
• Works closely with school contacts for referrals to Behavioral Health and coordination of care.
• Maintains an active presence at BDEA to engage individuals and to promote Whittier’s SBHC.
• Participates in required meetings, including individual supervision sessions.
• Participates in onsite and outside trainings relevant to treatment issues in current caseload, for a minimum of 10 Continuing Education Credits (CEUs) per year.
• Prepares and submits all paper and electronic documentation in EPIC in a complete and timely manner, including intakes, progress notes, treatment plans and quarterly reviews, and discharge summaries.
• Performs other duties as requested.

Required Experience/Abilities/Competencies:

• Demonstrates consumer-friendly, neighborhood -friendly approach to treatment, as measured by respectful interactions with students and their families, low no show rate, high client satisfaction, and lack of complaints regarding treatment.
• Believes in preventative treatment, the value of mentoring, and connection to services.
• Places high value on treatment team, as measured by willingness to meet regularly, work collaboratively, and demonstrate flexibility in consulting with providers and families. Cooperates with the BH Associate Directors and support staff in the delivery of timely, innovative quality care
• Demonstrates a thorough understanding of the DSM V, as measured by thoroughness and accuracy of diagnostic formulations brought for review to the Multidisciplinary Team
• Shows the ability to obtain a complete history and full conceptualization of the client’s problem within the time-limited intake session(s), as measured by the quality of the written assessment and the timely case presentation to the Multidisciplinary Treatment Team
• Demonstrates a thorough knowledge of effective treatment protocols and necessary cultural competencies for treating youth, preferably in English and in Spanish.
• Adapts therapeutic strategies to individual characteristics of the client, including but not limited to disability, gender, sexual orientation, developmental level, culture, ethnicity, age, health status, as measured by return visits and client satisfaction
• Demonstrates superior knowledge of treatment planning, as measured by quality of the treatment plan and quarterly reviews
• Demonstrates understanding of the importance of the larger WSHC treatment team and of networking/linking with the treatment community, as measured by number of monthly contacts with other providers

Licensure/Education/Training

• Licensed clinician in the state of Massachusetts (LCSW, LICSW, LMHC)
• CANS certification
• Masters Degree from an accredited college or university
• College or university transcript documenting graduate class work and therapy internship(s)

SUMMARY OF POSITION:

The Dental Assistant reports directly to the Director of Dental Services. The Dental Assistant provides chair side assistance to dentist, dental hygienists, and dental externs/students. The Dental Assistant also performs various administrative tasks as designated by the Dental Office Manager.

TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

Requires sitting, bending, stooping, and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate forms and reports as needed.

ORGANIZATIONAL COMMITMENTS:

As an organization we are committed to providing care as Patient Centered Medical Home. All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

ESSENTIAL FUNCTIONS:

• Assists with patient management by seating and preparing patient for treatment, assists with patient comfort and anxiety reduction during treatment and prepares patients for dismissal following
• Prepares amalgams and adhesives and applies topical fluoride. Wraps and sterilizes instruments and cleans workstation between
• Exposes and develops radiographs for dental diagnostic
• Instructs an individual in oral hygiene techniques and preventative
• Removes sutures, and applies topical anesthetic and desensitizing
• Confirms patient appointments and
• Performs clerical functions to maintain patient charts and schedule
• Prepares daily schedules and pulls/re-files patient
• Checks for communicable diseases and advises dentist as
• Records examination findings and/or treatment procedures to patient
• Processes dental insurance forms for private/mass health
• Performs other duties as requested

Required Experience/Abilities/Competencies:

• General knowledge of the equipment, materials, procedures, and terminology used in Basic knowledge of professional and legal standards required for working as a dental assistant. Knowledge of and strict adherence to proper infection control protocols.
• Basic knowledge of the standards, principles and practices related to each of the following:
• Radiological functions and /or Expanded Function Dental or Orthodontic Dental
• Skill in operation of x-ray equipment and the processing of
• Skill in mixing amalgams, cements, and impression
• Skill in organizing
• Skill in chair side assistance including fourhanded
• Skill in reading patient charts and extracting significant
• Skill in performing cardiopulmonary
• Skill in maintaining supplies, instrument inventory and ordering as
• Computer competency: Microsoft Office and Outlook email
• Proficient customer service skills
• Ability to work with a diverse population and
• Ability to establish and maintain an effective working relationship with co-workers and

Licensure/Education/Training:

• High School Diploma or higher
• Dental Assistant License
• Completion of intensive training program leading to a certificate in dental assisting including required 160-350 externship hours OR minimum of three years of dental assisting
• Massachusetts Radiology Certification

SUMMARY OF POSITION:

This position reports directly to the Lead Medical Assistant and Director of Nursing. The medical assistant provides clinical and specified non-clinical support to assist in the delivery of primary health care and patient care management. The medical assistant works closely with the medical practice team.

TYPICAL PHYSICAL DEMANDS/CONDITIONS:

Requires standing and walking for prolonged periods of time. Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate information, forms and reports. Assumes exposure to communicable disease and bodily fluids.

ORGANIZATIONAL COMMITMENTS:

As an organization we are committed to providing care as Patient Centered Medical Home. All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

ESSENTIAL FUNCTIONS:

· Performs and documents assigned procedures, including but not limited to: vital signs, EKG’s, peak flow assessment and urine dipstick.

· Administers vaccines, as ordered, under Nursing supervision

· Performs as a liaison between patients and providers.

· Prepares patients for exams and treatments, assists provider in medical procedures and treatments.

· Sets up and restocks exam rooms, maintains order and cleanliness of rooms.

· Communicates restocking needs to the Lead Medical Assistant.

· Maintains equipment in its proper working order, including cleaning and sterilizing of instruments.

· Maintains the strictest confidentiality.

· Attends required meetings and participates in committees as requested.

· Documents in patient records, patient contact attempts and patient telephone and written communications

· Assists with referrals

· Communicates with parents and patients as needed to obtain information or relay referral information

· Complies with all policies and procedures.

· Coordinates care with other team members

· Prepare Pre- Visit documentation in accordance with other team members

· If bilingual, may be required to interpret upon request.

· Performs other duties as requested

REQUIRED EXPERIENCE/ABILITIES/COMPETENCIES:

* 2-3 years’ in Primary Care

* Knowledge of EPIC

* Hospital experience preferred

* Knowledge of medical practice and care to assist in direct patient care activities.

* Knowledge of examination, diagnostic and treatment room procedures.

* Knowledge and use of medical equipment and instruments to administer care.

* Knowledge of common safety hazards and precautions to establish a safe work environment.

* Skill in assisting in a variety of treatments as directed.

* Skill in taking vital signs.

* Skill in maintaining medical records and recording test results according to regulatory and/or organizational policies and procedures.

* Skill in establishing and maintaining effective working relationships with patients, physicians and providers, and the public.

* Ability to maintain quality control standards.

* Ability to react calmly and effectively in emergency situations.

* Ability to interpret, adapt and apply guidelines and procedures.

* Ability to communicate clearly in spoken and written manner.

* Ability to maintain confidentiality.

* Demonstrates strong customer service skills and behaviors.

LICENSURE/EDUCATION/TRAINING:

* Graduate of accredited Medical Assistant program.

* Medical Assistant Certificate

* Current CPR certification.

SUMMARY OF POSITION:

The Registered Nurse reports to the Director of Nursing, with direct, routine supervision by the Charge Nurse. The Registered Nurse is responsible for providing direct and indirect professional nursing care to patients, provides continuity and quality care by ensuring accessibility of health care services offered and provided within the department. The Registered Nurse works closely with other medical practice staff and provides coverage when needed.

The Registered Nurse actively participates in Quality Assurance and Improvement activities, provides indirect supervision to Licensed Practical Nurses, plays a leading role on the Care Coordination Team, performs duties having direct or indirect connection to the Boston Health Equity Project (BHEP), such as group visits for patient education, and assists in leading BHEP Task Force Levels II & III.

TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination. Requires sitting, standing and walking for prolonged periods of time.  Requires normal range of hearing and eye sight to record, prepare, and communicate appropriate forms and reports. Assumes potential exposure to communicable disease and bodily fluids.

ORGANIZATIONAL COMMITMENTS:

As an organization we are committed to providing care as a Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

ESSENTIAL FUNCTIONS:

• Provides general and technical supervision of medical assistants and other ancillary staff in accordance with Health Center
• Provides professional nursing care for the well being of patients.
• Takes patient’s history and vital signs; cleans wounds and performs dressing changes, administers prescribed medications orally and by injection; and provides health teaching to patients and families related to clinical conditions.
• Initiates prescription medication refills and reconciles medication lists for improved care coordination
• Completes prior authorization requests for medications and imaging studies, communicates with provider and patient, and follows up on requests
• Triages patient telephone calls and walk-ins to identify need for urgent care and to make appropriate referrals required for the management of patient care.
• Obtains required specimens and performs or requests diagnostic laboratory tests; communicates results to provider. Ensures that physician and patient are notified of abnormal test results per team provider request.
• Maintains patient records by charting nursing observations and actions taken. Ensures the confidentiality of patient records and promotes patient privacy.
• Performs or assigns various administrative duties such as maintaining stock levels of medical supplies as required.
• Arranges for the repair of maintenance of equipment used in the delivery of patient care and Ensures that patient care areas are kept clean and orderly.
• Provides or arranges for patient education. Instruct patients in the proper use of medical equipment, prescribed regimens and other nursing care regimens. Assist with counseling regarding self -management goals
• May assume Charge Nurse Responsibilities as required.
• Plans and integrates care for people with chronic diseases
• Coordinates care with other team members, including primary care providers, Behavioral Health, clinical pharmacist, nutritionist, pharmacy, health plan-associated care managers, specialists, and others
• Assists in leading and managing BHEP Task Force Levels II & III
• Develops and maintains integrated patient care plans aimed at preventing disease exacerbation, improving outcomes, increasing patient engagement in self-care, lowering risk status score, minimizing hospital and ER utilization, and reducing care costs by preventing duplication of tasks
• Leads patient group visits, as scheduled
• Attends morning huddles
• Supports efforts to increase patient access and improve care quality by performing provider co-visits, as directed by Charge Nurse
• Delegates tasks to the LPN and medical assistant, as appropriate
• Assists with referrals and links to community resources
• Performs ongoing evaluation/documentation of patient progress/risk status
• Ensures and maintains all necessary documentation including but not limited to ED and Hospital Utilization Logs.
• Maintains and enhances professional nursing skill and knowledge by attending continuing education programs. Fulfills Massachusetts requirements for continuing nursing education. Attends seminars and/or classes on Quality assurance, Care Coordination, and other relevant topics, as required.
• Performs other duties as required.

Required Experience/Abilities/Competencies:

• Minimum of one year’s nursing experience in ambulatory care environment.
• High-level clinical competence in nursing skills and nursing specialty area.
• Demonstrates thorough understanding of the Patient-Centered Medical Home Model
• Proficiency in the use of Microsoft Office products
• Proficiency in the use of electronic medical records (EMR) – knowledge of Epic strongly preferred
• Strong communication skills and problem-solving skills
• Excellent written and verbal communication skills.
• Superior customer service skills.
• Ability to organize competing priorities.
• Ability to work in a fast-paced environment.
• Ability to work with multidisciplinary teams
• Ability to be flexible, demonstrates self-initiation, and the ability to work independently

Licensure/Education/Training:

• Current and unrestricted license from the Massachusetts State Board of Registration in Nursing.
• Associates’ Degree in Nursing or higher from an accredited US school of nursing.
• Current BLS/CPR Certification

Summary Of Position:

The Senior Staff Accountant II reports directly to the Vice President of Finance. This position is responsible for all external regulatory reporting and internal ad-hoc reporting. This position is responsible for preparation of the monthly financial performance reports and various analysis to support business decisions. The Senior Staff Accountant II will work closely with other health center staff and be responsible for the financial analysis, modeling and reporting of the health center’s participating in the Accountable Care Organizations (ACO) program. The Senior Staff Account II oversees the several key finance department staff.

Typical Physical Demands/Conditions:  

Requires sitting for prolonged periods of time, eye-hand coordination, normal range of hearing and eyesight to record, prepare, and communicate appropriate forms and reports.

 ORGANIZATIONAL COMMITMENTS:

As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

Essential Functions:

• Oversees and directs treasury, budgeting, audit, accounting, purchasing, third party insurance billing, and employee insurance activities for the organization.
• Oversees and responsible for monthly general ledger information, monthly financial reports, departmental reports, grant and contact budgets and total WSHC budget.
• Provides and directs procedures and systems necessary to maintain proper record and to afford adequate accounting controls and services.
• Prepares and submits all required reports associated with WSHC’s nonprofit, tax-exempt status.
• Appraises the organization’s financial position and issues periodic financial and operation reports to senior management team, state and federal funders and other governmental entities.
• Directs and coordinates the establishment of budget programs.
• Analyzes, consolidates and directs all cost accounting procedures together with other statistical and routine reports.
• Oversees the annual updating of all finance policies to ensure compliance with federal, state, local and organizational polies.
• Performs quarterly audits of the Center’s compliance with Health Resources Services Administration’s Health Center Compliance Program. Provides quarterly updates on the Compliance Program to the CEO and CFO.
• Directs and analyzes studies of general economic, business, and financial conditions and trends in reimbursement of medical and dental services and their impact on WSHC’s policies and operations.
• With the CFO, provides staffing support and management liaison (including data interpretation and reporting out monthly).
• Participates in the department’s performance improvement activities.
• Maintains patient/employee confidentiality in the management of information.
• Observes the Health Care System’s compliance policies.

REQUIRED EXPERIENCE/ABILITIES/ COMPETENCIES:

• Proven experience as an Accounting Supervisor, or senior accountant
• Thorough knowledge of basic accounting procedures
• In-depth understanding of Generally Accepted Accounting Principles (GAAP)
• Awareness of business trends
• Familiarity with financial accounting statements
• Experience with general ledger functions and the month-end/year-end close process
• Aptitude for numbers and quantitative skills

 Licensure/Education/Training

• Bachelors’ Degree in accounting from an accredited college or university
• CPA certification is part of requirement

SUMMARY OF POSITION:

Whittier Street Health Center (WSHC) is seeking a detail-oriented and dynamic Development Associate to support its Development department. This is an excellent growth opportunity for an emerging or mid-level development professional. Reporting to WSHC’s Director of Development, the Development Associate plays a pivotal role in helping to secure funding across all revenue streams–institutional giving, individual giving, events, and public revenue. Critical to this role is building and strengthening WSHC’s fundraising systems, processes, and helping to develop and execute effective stewardship strategies and donor campaigns. The ideal candidate is a strong project manager, leadership skills, with technical expertise, and an excellent writer and communicator. This person is essential to ensuring WSHC reaches its fundraising goals.

TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

This position requires sitting, bending, stooping, and stretching. It requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate forms and reports as needed.

ORGANIZATIONAL COMMITMENTS:

As an organization we are committed to providing care as Patient Centered Medical Home. All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

ESSENTIAL FUNCTIONS:

Project and Grants Management

· Update and maintain WSHC’s Raise’s Edge database of funders and prospects, and ensure accuracy of recording funder communications, activities, histories of engagement, profiles, and donor distribution lists.

· Manage internal grants calendar and schedule to ensure deliverables, proposals, and reports are submitted on time, and work across departments to ensure grant requirements are met in a timely and coordinated fashion.

Individual & Institutional Giving

· Support the development and execution of prospect and donor cultivation and stewardship activities across all revenue streams –foundations, individual giving, corporations, and public revenue.

· Draft and prepare donor materials including updates for donors and annual appeals, donor briefings and research profiles, letters of inquiry, grant proposals, reports, and Board and donor presentations.

· Research individual and institutional prospects to strengthen WSHC’s revenue pipeline.

Events and Marketing

· Oversee all logistics for fundraising and cultivation events, including liaising and soliciting vendors, tracking donations and RSVPs, developing event materials, organizing auction items and activities, event follow-ups and thank you letters, etc.

· Make all logistical preparations for major donor site visits, including developing a schedule, coordinating participants, and developing site visit materials.

· Work with colleagues across WSHC to aggregate and manage a Development calendar which includes a broad range of engagement activities and opportunities for funders to see the impact of their support.

· Solicit and support Volunteer management and activities as needed.

· Make all logistical preparations for major donor site visits, including developing a schedule, coordinating participants, and developing site visit materials.

· Assists in the marketing and communication needs; including creating emarketing solutions (Constant Contact, Social Media platforms) to enhance and maintain the brand of Whittier.

Operations/Systems

· Work with the Finance and Information Services departments to accurately capture and track gifts, and the team’s progress towards fundraising goals across all revenue streams.

· Processes all gift processing, ensures all acknowledgements are completed in a timely manner and provides data entry support to the development office.

· Responsible for special projects and other assignments as identified by the CEO and Director of Development.

REQUIRED EXPERIENCE/ABILITIES/ COMPETENCIES:

· 2-3 years in fundraising with demonstrated success in grants or project management, event planning, and/or communication or annual fund campaigns.

· Display exceptional project management skills while balancing multiple, complex projects in a highly deadline-driven environment.

· Experience with Raiser’s Edge or similar CMR fundraising databases

· Professional and customer service oriented approach with board members, donors, vendors, and staff.

· Strong contributor within team environments and able to work proactively and independently.

· Ability to communicate effectively in person and in writing with donors, executives, vendors, and other staff members

· Excellent writing and proofreading skills.

· Proficiency with Microsoft Office Suite and Adobe.

· The flexibility to work some nights and weekends, as needed.

· Strong alignment to WSHC’s mission.

EDUCATION/TRAINING:

● Bachelors’ Degree from an accredited college or university

SUMMARY OF POSITION:

The Peer Leader/Medical Case Manager reports directly to the Senior Medical Case Manager. The position is supervised by the responsible for providing psychosocial support, guidance and information that will meet the needs of the clients. In coordination with the Clinical staff and the Senior Medical Case Manager, the Peer Leader/Medical Case Manger assist patients with adherence to treatment questions and may provide adherence support as needed. The position oversees the Psychosocial Peer support program and facilitates peer support groups (including educational programs) and individual peer sessions. Case management responsibilities include: Intake clients into the program, assess their needs, develop and implement individualized service plans, provide psychosocial support and education for clients. Advocate for clients to establish care and receive suitable benefits, services and entitlements. Provide follow up to ensure patients remain in care.

TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

Requires sitting, bending, stooping, and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate forms and reports as needed.

ORGANIZATIONAL COMMITMENTS:

As an organization we are committed to providing care as Patient Centered Medical Home. All

employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

ESSENTIAL FUNCTIONS:

Medical Case Management responsibilities

• Outreaches to women and men living with HIV/AIDS and brings them in for care and
• Performs initial intake and works in a participatory manner with HIV care team, including physicians, nurse practitioners, nurses, peer support coordinator, program director, and other providers involve in client’s care to coordinate care and services.
• Assess clients’ needs every six months, develops and implement an individualized services plan with each assigned client following the BPHC/DPH Standards of Care for Case Management Services.
• Establishes a consistent schedule of case review contacts with clients to foster the development of a trusty relationship that will increase client’s sense of social support and affirm their personal strengths and
• Performs advocacy on behalf of clients experiencing barriers to other services due to language ability, literacy level, and physical
• Makes appropriate referrals and follow-up with clients and providers to ensure that services are
• Maintains an ongoing awareness of client’s medical condition and plan for additional services to maintain an appropriate level of care as needs
• Maintains client’s files and makes appropriate entries into progress notes and Logician following all meetings, phone calls, and collaboration with
• Links patients to services provided by community based organizations such as peer support groups, legal services, clinical mental services nutrition counseling
• Links patients to services provided by the Health Center such as BPFAP, adult medicine, dental, optometry, obstetrics, gynecology and behavioral health etc.
• Provide safety-planning counseling for clients who have been victimized by domestic
• Participates in trainings and skill enhancement seminars inside and outside of the
• Provides basic information to clients concerning HIV infection, treatment, transmission, and risk reduction and positive prevention.
• Produces timely monthly and quarterly statistical reports of case contacts to program
• Participates in staff team meetings, individual supervision meetings and clinical supervision meeting
• Performs other duties as

Peer Leader responsibilities

• Conducts outreach to neighborhood organizations/agencies, individuals and families seeking individuals living with HIV/AIDS and who are not receiving medical care and support
• Provides leadership and support for treated and non-treated HIV positive
• In coordination with the clinical staff and the case manager, provides treatment adherence guidance and support to patients initiating treatment or having challenges adhering to
• Conducts treatment adherence activities, including adherence assessment, treatment readiness assessment, adherence action plans and adherence
• Facilitates and/or coordinates educational workshops/support groups with the goal of meeting non- treated people with AIDS and provides guidance and support to those receiving
• Coordinates services information and referrals to primary care services at WSHC and other
• Maintains required documentation and generates reports as required by funding source or Agency’s
• Maintains good personal image and represent the best interest of WSHC and its stakeholders including program participants, parents, community groups, collaborating agencies and the community-at-large.
• Participates in required team meetings and activities both internally and
• Conducts HIC Counseling and
• Performs other duties as

Required Experience/Abilities/Competencies:

• One to two years’ experience working in human services, specifically HIV
• Experience living with HIV/AIDS and the support/resources needed for people infected with HIV/AIDS (i.e. substance abuse and related issues).
• Experience working with HIV infected population as well as a multicultural (i.e. men and women of color, pregnant women, Gay, Lesbian, Bisexual, Transgender (GLBT))
• Knowledge of HIV issues and treatment
• Ability to plan and develop community work and community
• Ability to communicate effectively in writing and verbal
• Knowledge of Microsoft Office Suite and Outlook
• Ability to work independently but also as a part of a team and larger community

Licensure/Education/Training:

• Associates Degree or higher from an accredited college or university

SUMMARY OF POSITION:

The Events and Marketing Manager reports to the Director of Development and provides support to the President & CEO and all senior and program managers to raise funds and promote programs and services. This position is responsible executing all special events, which includes securing significant corporate sponsorships and donations in support of these events. This position supports the development of the strategy and plays a critical role in growing a comprehensive program to increase and sustain annual philanthropic support for Whittier Street Health Center. The Events and Marketing Manager is responsible for leading all Marketing and Brand Development. The Events and Marketing Manager participates in the planning and implementation of an integrated fundraising plan for the Center and undertakes other responsibilities as requested. Supervises the Executive Assistant and Development Associate.

ESSENTIAL FUNCTIONS:

Corporate, Foundation and Government Relations

• Writes and prepares high-quality proposals, grants, reports, mailings, and acknowledgements required to support ongoing fundraising activities
• Designs and implements individual strategies for soliciting corporate & foundation gifts and charitable grants to support Whittier’s initiatives

Special Events:

• Responsibilities in the production of events will include but are not limited to volunteer recruitment, stewardship and coordination; development of printed materials; negotiating contracts, managing vendor relationships; scheduling
• Identifies, solicits and stewards corporate sponsorships for the events and for maximizing individual sponsorships and ticket
• Provides leadership in planning major special events including venue planning and logistics; design, printing and mailing of invitations; corporate and individual sponsorship; table captain’s recruitment and coordination; support and coordination of volunteer committees, and other related areas as
• Works closely with other staff on planning and logistics and support efforts to use events in identifying, cultivating and involving
• Works with the Development Associate and Graphic Designer to produce invitation, registration and sponsor lists for events and event
• Recruits, trains and supervises volunteers and interns to assist with special event planning
• Accountable for strategic planning of events throughout year, including cultivation, fundraising and recognition of high-end donors
• Participates in defining and carrying out development objectives and priorities for entire organization
• Performs other duties as requested

Marketing and Communications:

Responsible for the development and implementation of the Center’s Brand Development and Marketing Plan to support business goals, mission and vision

Effectively promote key areas of health services, organizational strengths, and philosophical uniqueness that establish clear areas of market differentiation and initiatives to maintain the Center’s leadership as a premiere urban health center

Works collaboratively with the Center’s Public Relations Consultant and other fundraising consultants

Collaborates with managers on the development of all marketing materials (WEBSITE, annual reports, advertisement, flyers, etc.) to position Whittier for success and heighten its visibility among Whittier’s constituents (funders, strategic partners, current and potential patients and donors, healthcare and human services community, public at large)

Required Experience/Abilities/Competencies:

• A minimum of five years of events planning and marketing showing increasing levels of responsibility in development
• Excellent marketing, verbal and writing skills
• Ability to research potential sources of support from local and national funding
• A proven track record of significantly increasing grant and special event results
• Demonstrated success planning and implementing successful (five-figure and above) special events in a nonprofit
• Strong knowledge of MS Office, including Excel and PowerPoint and Raiser’s
• Demonstrated supervisory
• Ability to think strategically and partner with key
• Demonstrated writing, speaking, and listening
• Ability to prioritize and manage multiple projects and to initiate new
• Working knowledge of Boston corporate philanthropic community and familiarity with Boston’s communities of color strongly
• Ability to work effectively with corporate donors, board members, volunteers, vendors, and other

Licensure/Education/Training:

• Bachelors’ Degree from an accredited college or university
• Master’s Degree a plus

SUMMARY OF POSITION:

The Grants and Communications Specialist reports directly to the Director of Development and is responsible for Whittier Street Health Center (WSHC) grant writing, report writing, and communication development functions. As an integral part of the Development team, the Grants and Communications Specialist will collaborate and lead the writing of marketing correspondences, internal and external communication materials, and other initiatives as needed. The successful candidate will ignite passion for the work of WSHC and translate WSHC’s story to a variety of audiences including donors, foundations, grant makers, public officials and their staffs, and a variety of community stakeholders. Additionally, the Grant Writer/Communications Specialist is responsible for the writing of wide spread development communication vehicles including fund raising materials and marketing correspondences, proposals, presentations and speeches for the President and CEO.

TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

This position requires sitting, bending, stooping, and stretching. It requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate forms and reports as needed.

ORGANIZATIONAL COMMITMENTS:

As an organization we are committed to providing care as Patient Centered Medical Home. All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

ESSENTIAL FUNCTIONS:

● As the lead grant writer on proposals and reports to major donors, the Communication and Grants

Specialist will play an essential role in the organization’s ability to generate $1+ million in general operating and program support, and to serve as a positive ambassador with funders and other community partners.

● Write and assemble most or all sections of each grant proposal, with key input from program directors and other staff;

● Prepare of proposals and grant applications, and performance of responsible professional and administrative work in researching, identifying, developing, and responding to public and private grant opportunities in areas that support WSHC’s work.

● Collect, analyzing, and reporting data on the performance of program activities that are funded by public, private and government funding agencies and foundations.

● Study and understand the history, structure, objectives, programs and financial needs of WSHC’s programs

● Research and identify grant opportunities from government, state, corporate and foundation funding sources.

● Coordinate with relevant staff in order to solicit timely and appropriate input/review of grant proposals prior to submission deadlines;

● Oversee the grants calendar, ensuring all applications and reports are submitted on time

● Collaborate with organizational leadership and staff members to research, develop, write and submit letters of inquiry, concept papers and grant proposals staff to create compelling grant proposals and funding requests, taking lead on our larger grant opportunities;

● Track all gifts and donor information in the Raiser’s Edge CRM database

● Assist with the collection, organization and dissemination of program and organizational data, for the purposes of reporting to funders and other stakeholders

● Collaborate on the planning and execution of fundraising events, communications materials, and other initiatives as needed by the President and CEO.

● Collaborate with team members on the creation of annual appeals and other fundraising efforts.

● This in-person work schedule will be 9am-5pm, with occasional nights and weekends as needed for special events.

REQUIRED EXPERIENCE/ABILITIES/ COMPETENCIES:

● 2+ years grant writing experience

● A belief in the mission and values of Whittier Street Health Center’s & passion for providing health equity, social justice, and the economic well-being of our diverse populations.

● Exceptional written and verbal communication skills.

● Knowledge of auditing and donor agencies.

● Team player who works with a growth mindset and high level of professionalism.

● Advanced word-processing, desktop publishing skills, competency in database management.

● Organized and detail-oriented with the ability to handle multiple tasks and deadlines.

● Ability to think creatively and strategically.

● Results oriented professional with the ability to problem-solve and persevere through challenges to reach goals.

● A flexible can-do approach, and a willingness to adapt to the changing needs and priorities in the team and across the organization.

● Considerable tact and discretion in dealing with highly confidential information.

● A commitment to diversity, equity, and inclusivity.

EDUCATION/TRAINING:

● Bachelors’ Degree from an accredited college or university

SUMMARY OF POSITION:

The Whittier Street Health Center (WSHC) seeks a full-time development professional

with a proven track record in working with a visionary President & CEO and key staff to strategize,

develop and implement a dynamic major gift program. The Major Gift Officer will lead

the effort to establish a sustainable annual major gift initiative while cultivating donors

for special campaigns. They will identify, steward and solicit prospects with annual

capacity to give $10,000-50,000 (with capacity of six and seven figures for periodic

special initiatives.)

WSHC has a solid base on which to build a major gift program. A dynamic new five-year

strategic plan, “Boston Health Equity Program”, is compelling, data driven with strong

outcomes-based measures and goals. As well, Whittier has been a leading

source of providing care to Boston’s most vulnerable communities and has received

recognition in local and national press for its exemplary mission-driven work.

A major portion of the Plan includes Philanthropy and Fund Development and

emphasizes individual donations while also seeking increases from the corporate and

foundation community.

TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

Requires sitting, bending, stooping, and stretching.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.  Requires normal range of hearing and eyesight to record, prepare and communicate appropriate forms and reports as needed

ORGANIZATIONAL COMMITMENTS:

As an organization, we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

ESSENTIAL FUNCTIONS:

• Work closely with the President & CEO and Advisory Council to prepare them for cultivating and soliciting leadership gifts. As well, to work independently on developing one’s own portfolio of 75-100 major gift prospects.
• Manage and implement the major gift program for both current and planned gifts.
• Build a pipeline for prospective corporate and foundation major gifts.
• Help identify and qualify donors for leadership giving ($100,000-1,000,000) for special programs and campaigns.
• Build and oversee donor-screening activities with key staff and the Advisory Committee.
• Provide relevant data-driven donor analysis and progress reports to the President & CEO.
• Devise, execute and manage stewardship activities and appropriate recognition communications.

Required Experience/Abilities/Competencies:

• Strong commitment to mission-driven organizations.
• Several years of fund development and major donor cultivation with proven success in closing solicitations.
• Ability to manage multiple priorities while also “managing up”.
• Attention to accuracy and detail in all writing and reporting.
• Ability to research independently including a fluency with data systems and experience in quickly adapting to new systems.
• Strong communication skills to integrate mission and vision while communicating organizational goals and priorities.
• Ability to provide service to a variety of stakeholders.
• A commitment to Equity with a strong understanding of, and appreciation for, Equity, Diversity, and Inclusion and its role within communities.
• Ability to engender trust among colleagues, prospective donors, teammates and President & CEO.
• Commitment to WSHC and the task at hand in order to bring the major gift program to maturity.

Licensure/Education/Experience/Training:

• Interest and experience with community-based organizations, specifically Community health centers, community hospitals or social service agencies.
• Bachelor’s or master’s degree in public relations, communication, or a similar field.
• Three to five years of high-level professional experience with fundraising and organizational communication.
• A proven history of closing donor deals and meeting fundraising goals.

The mission of Whittier Street Health Center is to serve as a center of excellence that provides high quality, and accessible health care and social services that achieve health equity, social justice, and the economic well-being of our diverse patient populations.