SUMMARY OF POSITION:

The Family Medicine Physician reports directly to the Medical Director. Under general supervision of the Associate Medical Director, this position renders diagnostic and therapeutic care to patients at the Health Center, affiliated hospitals and other health care facilities.  Medical services provided may focus on primary care, family practice, internal medicine, OB/GYN, and/or other medical surgical specialties. This position is 80% clinical and 20% administrative time.

TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

This position requires moderate physical activity such as sitting, bending, stooping, and stretching.  Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.  Requires normal range of hearing and eyesight to record, prepare and communicate appropriate forms and reports as needed. Work environment involves exposure to potentially dangerous materials and situations that require following extensive safety precautions and may include the use of protective equipment. Will work with blood or blood-borne pathogens and will require OSHA training

ORGANIZATIONAL COMMITMENTS:

As an organization we are committed to providing care as Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

ESSENTIAL FUNCTIONS:

• Provides comprehensive and continuing care to patients requiring routine and emergency and treatment through the diagnosis of disease processes and through the provision of medical treatment of patients at clinics, hospitals, nursing and private homes, and shelters.
• Refers patients to other providers as appropriate
• Provides services in support of health promotion and preventive medicine
• Supervises other health care professionals such as nurse practitioners, physician’s assistants, staff registered nurses, and allied health care staff to ensure the proper delivery of medical care to patients
• Maintains appropriate medical records on assigned patients
• Participates in patient care audits for quality assurance and utilization review to maintain and improve patient care standard of excellence
• Maintains medical professional standards and knowledge by regularly attending medical conferences, seminars, continuing education programs, and by teaching medical residents, medical students, and /or practitioners or students in other health care professions
• May serve on-call as assigned
• Performs other duties as requested

Required Experience/Abilities/Competencies:

• Ability to serve all age spectrums and families
• OB/GYN experience
• Ability to observe, assess and record symptoms, reactions, and progress
• Knowledge of legal and ethical standards for the delivery of medical care
• Knowledge of relevant drugs and non-pharmaceutical patient care aids and ability to prescribe dosages and instruct patients in correct usage
• Ability to maintain quality, safety, and/or infection control standards
• Ability to develop and present educational programs and/or workshops
• Knowledge of related accreditation and certification requirements
• Knowledge of community medical diagnostic and patient care services in area of medical expertise.
• Knowledge of current principles, methods, and procedures for the delivery of medical evaluation, diagnosis and treatment in area of expertise
• Effective verbal and written communication skills
• Ability to supervise, advise and train clinical professionals and/or students in area of expertise.
• Ability to work both independently and in a team environment

Licensure/Education/Training

• Medical degree with appropriate residency training. Board certification or eligibility with expected certification required.
• Current License as a Physician in the State of Massachusetts.
• Bi-lingual (English/Spanish) Preferred

SUMMARY OF POSITION:

This position reports directly to the Lead Medical Assistant and Director of Nursing. The medical assistant provides clinical and specified non-clinical support to assist in the delivery of primary health care and patient care management. The medical assistant works closely with the medical practice team.

TYPICAL PHYSICAL DEMANDS/CONDITIONS:

Requires standing and walking for prolonged periods of time. Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate information, forms and reports. Assumes exposure to communicable disease and bodily fluids.

ORGANIZATIONAL COMMITMENTS:

As an organization we are committed to providing care as Patient Centered Medical Home. All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

ESSENTIAL FUNCTIONS:

· Performs and documents assigned procedures, including but not limited to: vital signs, EKG’s, peak flow assessment and urine dipstick.

· Administers vaccines, as ordered, under Nursing supervision

· Performs as a liaison between patients and providers.

· Prepares patients for exams and treatments, assists provider in medical procedures and treatments.

· Sets up and restocks exam rooms, maintains order and cleanliness of rooms.

· Communicates restocking needs to the Lead Medical Assistant.

· Maintains equipment in its proper working order, including cleaning and sterilizing of instruments.

· Maintains the strictest confidentiality.

· Attends required meetings and participates in committees as requested.

· Documents in patient records, patient contact attempts and patient telephone and written communications

· Assists with referrals

· Communicates with parents and patients as needed to obtain information or relay referral information

· Complies with all policies and procedures.

· Coordinates care with other team members

· Prepare Pre- Visit documentation in accordance with other team members

· If bilingual, may be required to interpret upon request.

· Performs other duties as requested

REQUIRED EXPERIENCE/ABILITIES/COMPETENCIES:

* 2-3 years’ in Primary Care

* Knowledge of EPIC

* Hospital experience preferred

* Knowledge of medical practice and care to assist in direct patient care activities.

* Knowledge of examination, diagnostic and treatment room procedures.

* Knowledge and use of medical equipment and instruments to administer care.

* Knowledge of common safety hazards and precautions to establish a safe work environment.

* Skill in assisting in a variety of treatments as directed.

* Skill in taking vital signs.

* Skill in maintaining medical records and recording test results according to regulatory and/or organizational policies and procedures.

* Skill in establishing and maintaining effective working relationships with patients, physicians and providers, and the public.

* Ability to maintain quality control standards.

* Ability to react calmly and effectively in emergency situations.

* Ability to interpret, adapt and apply guidelines and procedures.

* Ability to communicate clearly in spoken and written manner.

* Ability to maintain confidentiality.

* Demonstrates strong customer service skills and behaviors.

LICENSURE/EDUCATION/TRAINING:

* Graduate of accredited Medical Assistant program.

* Medical Assistant Certificate

* Current CPR certification.

SUMMARY OF POSITION:

Nurse Practitioner reports directly to the Lead Nurse Practitioner/Lead Physician. Under general
supervision of the Lead Provider, this position renders diagnostic and therapeutic care to patients
at the Health Center, affiliated hospitals, and other health care facilities. Scope of responsibility
includes clinical practice, education, consultation, research, and program coordination. This
position is 80% clinical and 20% administrative time.

TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

This position requires moderate physical activity such as sitting, bending, stooping, and
stretching. Requires handling of average-weight objects up to 25 pounds or standing and/or
walking for more than four (4) hours per day. Requires eye-hand coordination and manual
dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office
equipment. Requires normal range of hearing and eyesight to record, prepare and communicate
appropriate forms and reports as needed. Work environment involves exposure to potentially
dangerous materials and situations that require following extensive safety precautions and may
include the use of protective equipment. Will work with blood or blood-borne pathogens and will
require OSHA training.

ORGANIZATIONAL COMMITMENTS:

As an organization, we are committed to providing care as a Patient Centered Medical Home. All
employees are required to be aware of the organization’s practice of the NCQA Patient-Centered
Medical Home, and the National Health Disparities’ Improvement Models.

ESSENTIAL FUNCTIONS:

• Provides comprehensive and continuing care to patients requiring routine and emergency
treatment through the diagnosis of disease processes and through the provision of medical
treatment of patients at clinics, hospitals, nursing, and private homes, and shelters.
• Refers patients to other providers as appropriate and ensure there is appropriate
documentation of said referrals in the electronic medical records system (both internal and
external referrals.
• Serves as the Provider for Whittier’s Obesity and Wellness programs for all age spectrums
• Provides services in support of health promotion and preventive medicine in order to
maintain a holistic care model for all patients
• Provide support and guidance to other health care professionals such as, staff nurse and allied
health care staff to ensure there is proper delivery of medical care to patients
• Maintains appropriate medical records on assigned patients and completes documentation in
a timely manner, in accordance to the health center’s policies and procedures
• Ensures that patient confidentiality is maintained at all times
• Participates in patient care audits for quality assurance and utilization review to maintain and
improve patient care standard of excellence
• Works in concert with quality assurance to track patient progress and thereby assist patient in
achieving their personal goals and thus achieve the health center’s quality metric goals.
• Maintains medical professional standards and knowledge by regularly attending medical
conferences, seminars, continuing education programs, and by teaching medical residents,
medical students, and /or practitioners or students in other health care professions.
• Reviews and screens job applications, interview candidates, introduce and train employees,
assess job performance, reprimand and commend employees and terminate employees based
on matters such as poor performance, progressive disciplinary, zero tolerance and other
organizational policies
• Provides support to the team by maintaining open channels of communication and thus create
and maintain a culture of transparency and accountability
• May serve on-call as assigned
• Perform other duties as assigned
Required Experience/Abilities/Competencies:
 Ability to observe, assess and record symptoms, reactions, and progress
 Knowledge of legal and ethical standards for the delivery of medical care
 Knowledge of relevant drugs and non-pharmaceutical patient care aids and ability to
prescribe dosages and instruct patients in correct usage
 Ability to maintain quality, safety, and/or infection control standards
 Ability to develop and present educational programs and/or workshops
 Knowledge of related accreditation and certification requirements
 Knowledge of community medical diagnostic and patient care services in area of medical
expertise.
 Knowledge of current principles, methods, and procedures for the delivery of medical
evaluation, diagnosis and treatment in area of expertise
 Effective verbal and written communication skills
 Ability to supervise, advice and train clinical professionals and/or students in area of
expertise.
 Ability to work both independently and in a team environment

Licensure/Education/Training

 Graduate of an accredited school of nursing
 Successful completion of an approved Nurse Practitioner program
 License/Certified Nurse Practitioner for Massachusetts
 Certification in Diabetes Management and/or Nutrition and/or Obesity Management

SUMMARY OF POSITION:

The Registered Nurse reports to the Director of Nursing, with direct, routine supervision by the Charge Nurse. The Registered Nurse is responsible for providing direct and indirect professional nursing care to patients, provides continuity and quality care by ensuring accessibility of health care services offered and provided within the department. The Registered Nurse works closely with other medical practice staff and provides coverage when needed.

The Registered Nurse actively participates in Quality Assurance and Improvement activities, provides indirect supervision to Licensed Practical Nurses, plays a leading role on the Care Coordination Team, performs duties having direct or indirect connection to the Boston Health Equity Project (BHEP), such as group visits for patient education, and assists in leading BHEP Task Force Levels II & III.

TYPICAL PHYSICAL DEMANDS/WORKING CONDITIONS:

Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination. Requires sitting, standing and walking for prolonged periods of time.  Requires normal range of hearing and eye sight to record, prepare, and communicate appropriate forms and reports. Assumes potential exposure to communicable disease and bodily fluids.

ORGANIZATIONAL COMMITMENTS:

As an organization we are committed to providing care as a Patient Centered Medical Home.  All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

ESSENTIAL FUNCTIONS:

• Provides general and technical supervision of medical assistants and other ancillary staff in accordance with Health Center
• Provides professional nursing care for the well being of patients.
• Takes patient’s history and vital signs; cleans wounds and performs dressing changes, administers prescribed medications orally and by injection; and provides health teaching to patients and families related to clinical conditions.
• Initiates prescription medication refills and reconciles medication lists for improved care coordination
• Completes prior authorization requests for medications and imaging studies, communicates with provider and patient, and follows up on requests
• Triages patient telephone calls and walk-ins to identify need for urgent care and to make appropriate referrals required for the management of patient care.
• Obtains required specimens and performs or requests diagnostic laboratory tests; communicates results to provider. Ensures that physician and patient are notified of abnormal test results per team provider request.
• Maintains patient records by charting nursing observations and actions taken. Ensures the confidentiality of patient records and promotes patient privacy.
• Performs or assigns various administrative duties such as maintaining stock levels of medical supplies as required.
• Arranges for the repair of maintenance of equipment used in the delivery of patient care and Ensures that patient care areas are kept clean and orderly.
• Provides or arranges for patient education. Instruct patients in the proper use of medical equipment, prescribed regimens and other nursing care regimens. Assist with counseling regarding self -management goals
• May assume Charge Nurse Responsibilities as required.
• Plans and integrates care for people with chronic diseases
• Coordinates care with other team members, including primary care providers, Behavioral Health, clinical pharmacist, nutritionist, pharmacy, health plan-associated care managers, specialists, and others
• Assists in leading and managing BHEP Task Force Levels II & III
• Develops and maintains integrated patient care plans aimed at preventing disease exacerbation, improving outcomes, increasing patient engagement in self-care, lowering risk status score, minimizing hospital and ER utilization, and reducing care costs by preventing duplication of tasks
• Leads patient group visits, as scheduled
• Attends morning huddles
• Supports efforts to increase patient access and improve care quality by performing provider co-visits, as directed by Charge Nurse
• Delegates tasks to the LPN and medical assistant, as appropriate
• Assists with referrals and links to community resources
• Performs ongoing evaluation/documentation of patient progress/risk status
• Ensures and maintains all necessary documentation including but not limited to ED and Hospital Utilization Logs.
• Maintains and enhances professional nursing skill and knowledge by attending continuing education programs. Fulfills Massachusetts requirements for continuing nursing education. Attends seminars and/or classes on Quality assurance, Care Coordination, and other relevant topics, as required.
• Performs other duties as required.

Required Experience/Abilities/Competencies:

• Minimum of one year’s nursing experience in ambulatory care environment.
• High-level clinical competence in nursing skills and nursing specialty area.
• Demonstrates thorough understanding of the Patient-Centered Medical Home Model
• Proficiency in the use of Microsoft Office products
• Proficiency in the use of electronic medical records (EMR) – knowledge of Epic strongly preferred
• Strong communication skills and problem-solving skills
• Excellent written and verbal communication skills.
• Superior customer service skills.
• Ability to organize competing priorities.
• Ability to work in a fast-paced environment.
• Ability to work with multidisciplinary teams
• Ability to be flexible, demonstrates self-initiation, and the ability to work independently

Licensure/Education/Training:

• Current and unrestricted license from the Massachusetts State Board of Registration in Nursing.
• Associates’ Degree in Nursing or higher from an accredited US school of nursing.
• Current BLS/CPR Certification

SUMMARY OF POSITION:

The Director of Development reports to the President & CEO. This position is responsible for the research; coordination and execution of all grant proposals and planning, coordinating and executing all special events, which includes securing significant corporate sponsorships and individual ticket sales in support of these events. This position helps develop the strategy and plays a critical role in growing a comprehensive program to increase and sustain annual philanthropic support for Whittier Street Health Center. The Director of Development is responsible for leading all Marketing, Brand Development and Communications Strategies. The Director of Development participates in the planning and implementation of an integrated fundraising plan for the Center and undertakes other responsibilities as requested. The Director of Development coordinates with the VP of Programs and Business Development and the President and Chief Executive Officer, as appropriate, to ensure that all grant proposals and special events are created, presented and conducted with the goal of building awareness about Whittier Street Health Center and identifying and engaging potential major donors. Supervises the Manager of Development and Marketing and Grant Writer.

ESSENTIAL FUNCTIONS:

Corporate, Foundation and Government Relations

• Effectively manage a comprehensive funds development plan that will enable the timely implementation of the strategic plan and meet the ongoing financial needs of the organization
• Designs a strategic plan for corporate and foundation fundraising and provides a vision that will help to ensure and enhance Whittier Street Health Center’s standing in the
• Cultivates, manages, and stewards relationships with donors and prospects including individuals, corporations, foundations, and government agencies; leverage the CEO’s and other appropriate senior managers’ time in cultivating high-potential donors and prospects
• Writes and prepares high-quality proposals, grants, reports, mailings, and acknowledgements required to support ongoing fundraising activities
• Assists with developing government relations and public funding strategy, utilizing public affairs consultants where appropriate
• Designs and implements individual strategies for soliciting corporate & foundation gifts and charitable grants to support Whittier’s initiatives
• Collaborates with program managers across the Center on the development and submission of existing public sector grant proposals and new private
• Actively researches grant opportunities that align with the Center’s Strategic Plan initiatives and operating support needs
• Provides support to the Whittier Health and Wellness Foundation Board and Community Board.

Special Events:

• Responsibilities in the production of events will include but are not limited to volunteer recruitment, stewardship and coordination; development of printed materials; negotiating contracts, managing vendor relationships; scheduling
• Identifies, solicits and stewards corporate sponsorships for the events and for maximizing individual sponsorships and ticket
• Provides leadership in planning major special events including venue planning and logistics; design, printing and mailing of invitations; corporate and individual sponsorship; table captains recruitment and coordination; support and coordination of volunteer committees, and other related areas as
• Works closely with other staff on planning and logistics and support efforts to use events in identifying, cultivating and involving
• Works with Development Coordinator to produce invitation, registration and sponsor lists for events and event solicitations.
• Recruits, trains and supervises volunteers and interns to assist with special event planning
• Accountable for strategic planning of events throughout year, including cultivation, fundraising and recognition of high-end donors
• Participates in defining and carrying out development objectives and priorities for entire organization
• Works with Development Consultant to research and solicit campaign prospects
• Performs other duties as requested

Marketing and Communications:

Responsible for the development and implement of the Center’s Marketing Plan to support business goals, mission and vision

Effectively promote key areas of health services, organizational strengths, and philosophical uniqueness that establish clear areas of market differentiation and initiatives to maintain the Center’s leadership as a premiere urban health center

Works collaboratively with the Center’s Public Relations Consultant and other fundraising, marketing and governmental relations consultants

Collaborates with the senior managers and Marketing Committees (Internal and External) on the development of all marketing materials (WEBSITE, annual reports, advertisement, flyers, etc) to position Whittier for success and heighten its visibility among Whittier’s constituents (funders, strategic partners, current and potential patients and donors, healthcare and human services community, public at large)

Required Experience/Abilities/Competencies:

• Three to five years of advancement or related experience, showing increasing levels of responsibility in development
• A solid understanding of the role of Foundation, Corporation, and Individual Giving to support a major gifts
• Ability to research potential sources of foundation and grant support from local and national funding
• A proven track record of significantly increasing grant and special event results
• Demonstrated success planning and implementing successful (five-figure and above) special events in a nonprofit environment.
• Strong knowledge of MS Office, including Excel and PowerPoint and Raiser’s
• Demonstrated supervisory
• Ability to think strategically and partner with key
• Demonstrated writing, speaking, and listening
• Ability to prioritize and manage multiple projects and to initiate new
• Working knowledge of Boston corporate philanthropic community and familiarity with Boston’s communities of color strongly
• Ability to work effectively with corporate donors, board members, volunteers, vendors, and other staff.

Licensure/Education/Training:

Bachelors’ Degree from an accredited college or university