Clinical Services

Whittier Care Coordination Program

Whittier has instituted a care coordination system as part of its Boston Health Equity Project. Care coordination is the deliberate integration of patient care activities between two or more participants involved in a patients care to facilitate the appropriate delivery of health care services. It refers to activities and interventions that attempt to reduce fragmentation and improve the quality of care, support, referral and transition plan for patients. There are three levels of patient support needed:

Highest risk population management

Clinical Care coordination: (LPN) Monitoring hospital and ER utilization and hospital discharge reports, medication management. Case managing high-risk patients post hospital discharge. Checking in with patient’s shortly after discharge from ER or hospitals.

Integrated Clinical Care Management- High-risk.

Clinical Follow-up Care: (Case managers) Chronic disease support and cancer screening and cancer diagnosis support.

Population health management- Low risk.

Care Coordination: (Office Managers, medical assistants) Managing e-referral system, assuring transfer of referral information both ways, helping to make appointments.

Fax Number: (617) 989-3086

A note about Whittier and COVID-19

Due to the ongoing COVID-19 outbreak in our area, we ask all clients and patients to call ahead before coming to any of our sites. We are working to take care of most clients/patients via phone/video encounter so we can meet your ongoing healthcare needs. This is for your safety and so we can provide the highest quality of care to you while following CDC guidance for COVID-19. Please call 617-427-1000 for any questions or concerns.

Whittier will provide COVID-19 testing from 10 am to 4 pm on Monday to Friday. Following CDC guidance, we recommend testing if you have a fever AND one of the following three symptoms: cough OR shortness of breath OR sore throat. Please bring your picture identification and your insurance card (if you have insurance).