Board of Directors Response to Adrian Walker’s July 10th Boston Globe Column

  • July 13, 2018

We are writing to thank you for your commitment to Whittier’s vision and mission. As long term patients and community residents, we deeply value the care provided to the 30,000 patients who depend on Whittier’s holistic health, wellness and social services programs.

We are in a beautiful building, which is a beacon of hope for all those who walk through our doors, and it would not have been possible without our devoted leaders, donors and friends. We will hold a formal dedication event later this year.

We also wanted you to know that we submitted a Letter to the Editor of the Boston Globe today to respond to a recent column about Whittier. We believed strongly that our voice needed to be heard. We share the letter with you (below).

Letter to the Boston Globe Editor
Submitted July 10, 2018

The Whittier St. Health Center (WSHC) is one of the gems in our city, caring for patients in a compassionate and supportive culture. We know this to be true because we bear witness as patients at WSHC; we are also members of the Board, a group of earnest volunteers who live in the community and proudly serve to protect and advance the mission of the health center.

We are disappointed when criticism surfaces that is not founded in fact. (Whittier Street board votes to name the headquarters for the center’s director. Maybe the staff should have gotten a vote.) We want to speak up on behalf of the women and men of WSHC and highlight some positive stories. One example, perhaps the most important fact, is WSHC received outstanding patient satisfaction scores (93% approval this quarter). Each year the health center serves 30,000 patients with 140,000 visits; no one is denied care because of an inability to pay.

WSHC is a beacon of hope for the underserved and deserves our respect and our support for the unending commitment to care from each person across the organization. We stand with the devoted staff and the dedicated leadership team who keep their promise every day that patients are the priority and always will be.

Pastor Gerald Bell, Whittier Patient and Whittier Board Chair
Eva Clark, Esq., Whittier Patient and Whittier Board Vice-Chair

From the Board, we thank you.

Board Of Directors Response To Adrian Walker

A note about Whittier and COVID-19

Due to the ongoing COVID-19 outbreak in our area, we ask all clients and patients to call ahead before coming to any of our sites. We are working to take care of most clients/patients via phone/video encounter so we can meet your ongoing healthcare needs. This is for your safety and so we can provide the highest quality of care to you while following CDC guidance for COVID-19. Please call 617-427-1000 for any questions or concerns.

Whittier will provide COVID-19 testing from 10 am to 4 pm on Monday to Friday. Following CDC guidance, we recommend testing if you have a fever AND one of the following three symptoms: cough OR shortness of breath OR sore throat. Please bring your picture identification and your insurance card (if you have insurance).